IDEAGEN TECHNOLOGY LIMITED

Ideagen Workplace Training & Regulatory Intelligence Platform

Our platform allows you to deliver and record staff training, test understanding, resolve user issues and ensure EHS regulatory compliance. Supports organisational risk mitigation by improving use of DSE, and awareness of H&S, wellbeing, environment, energy use, GDPR and cyber security. CPD and RoSPA accredited courses.

Features

• DSE training, assessment and issue resolution.
• Hybrid working training and assessment, return to work assessments.
• Configurable automation workflows and alerts, progress tracking and reminders.
• Automated notifications, reminders and escalations provides risk resolution management.
• Complete visibility across your organisation with real-time risk monitoring.
• Single sign on (SSO) and automated user management.
• In built course authoring tools, e-learning content creation.
• Centralised EHS legal database, real time updates.
• Custom compliance workflows that align with company compliance needs.
• Support compliance requirements across multiple jurisdictions ensuring operational consistency.

Benefits

• Improved health, wellbeing, environmental and safety awareness.
• Assessment analysis identifies, prioritises and triggers actions against risks.
• Provides clear visibility of training compliance across workforce. Reduce absenteeism.
• Self-authoring of content enables self-reliance. Reduce training costs.
• Configurable training and assessments ensure accurate data is collated.
• Integrated with third-party platforms and SCORM AICC compliant LMS platforms.
• Simplify monitoring of regulatory changes, ensure adherence to evolving standards.
• Identify risks, align strategies, and fortify governance practices.
• Gain insights into compliance status to make informed strategic decisions.
• Centralised access to legal requirements and enabling proactive risk management.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salessupport@ideagen.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

710734493584084

Contact

Sales Support
01629699100
salessupport@ideagen.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Product Content Management Applications
  • Digital Adoption Platform
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The solution releases new builds on a continuous deployment basis. These are four weekly deployments which ensure all customers are using the latest version of the product.; ; In the rare event that a critical bug is discovered in production, a patch release is produced and made available using a blue/green deployment strategy to minimise downtime.
• System requirements: Workplace Training needs internet access and an HTML5-compatible browser.

User support

• Email or online ticketing support: Yes
• Support response times: Ideagen response times vary based on Customer Success Plans:; ; Urgent – P1; Example: System Outage; Premier - Response within 20 minutes; ; High – P2; Example: Critical Component Failure ; Premier - Response within 1 hour; Standard - Response within 1 hour; Essentials - Response within 1 hour; ; Normal – P3; Example: Problematic Behaviour; Premier - Response within 5 hour; Standard - Response within 4 hour; Essentials - Response within 8 hour; ; Low – P4; Example: Non-Critical Failure/Query ; Standard - Response within 8 hour; Essentials - Response within 48 hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We have a dedicated Ideagen Support Team that operates a risk-based triage process in order to prioritise all support requests. This is based on the impact to end users and also the severity of the issue as defined by the customer reporting the issue. This risk assessment will produce a priority level. Software issues (e.g. bugs, defects) are reviewed and verified by Ideagen’s Test and QA Teams. Once reviewed, the issue is given a severity which controls the time of a fix. Support is provided as part of annual maintenance cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For each new implementation, Ideagen works in close partnership with the customer to ensure that all requirements are clearly identified, mutually agreed upon, and effectively addressed by the proposed solution.; ; Ideagen provides comprehensive support throughout the implementation process, including software deployment, consultancy, configuration, training, and the provision of user documentation and e-learning content. Additional services can be arranged at an extra cost, as detailed in our pricing document.; ; Project initiation begins with a meeting involving your project services team and the assigned Ideagen team. During this stage, we outline the implementation plan, including preparatory activities, timelines, and the effort required to complete all tasks.; ; Following the initiation call, a discovery session will be scheduled with a Consultant to explore your business needs and configuration requirements in detail. Once this session is complete, system configuration and training will be delivered. After the final training session, the customer will confirm acceptance, enabling rollout within their organisation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: This would be managed through a data extraction/export service within the solution itself. Users have the ability to extract their data via reports, and also export attachments as required. This is available within 30 days after the effective data of termination.
• End-of-contract process: Any Client Data uploaded to the Software shall be permanently deleted following termination of the MSSA or the relevant Agreement and it is the Client’s responsibility to extract any such Client Data from the Software prior to such termination. The Company shall have no obligation to maintain Client Data, or any other information submitted by the Client following such termination and may delete or destroy all copies in the Company’s systems or otherwise in the Company’s possession or control provided in the Agreement, unless prohibited by Applicable Law.; ; If the Client requires any assistance from the Company in relation to the extraction of Client Data from the Software, it must notify the Company at least 30 days prior to the effective date of termination of MSSA or the relevant Agreement. Any such assistance will be at the Company’s discretion and the Company shall be entitled to charge the Client for any costs and expenses incurred in the provision of the same.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Ideagen’s onboarding documentation has been designed to meet the needs of all users under the accessibility regulations. Some of the features include, but not limited to are, using clear and simple language, keeping sentences and paragraphs short. Using a Sans Serif font like Arial or Helvetica in a minimum size of 12 points. Avoiding all caps text, italics, and underlining. The use of bullet points, numbered steps, and meaningful subheadings. If using images or charts we make the same point also in text.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: When using a mobile device, the screen size will automatically adjust. For the best experience, we recommend using landscape orientation. Please note that tests and assessments should not be completed on mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Access to Ideagen Workplace Training is available through a web browser. The training is delivered online, providing essential information to help you maintain health and safety at work—wherever you are.
• Accessibility standards: None or don’t know
• Description of accessibility: Despite our best efforts to ensure the accessibility of Ideagen Workplace Training, there may be some limitations. A description of known limitations and potential solutions will be made available once an initial assessment has been completed. Working towards WCAG for AA standard.
• Accessibility testing: We have a third party tester supporting us with significant releases. Their testing processes include the use of assistive technology.
• API: No
• Customisation available: Yes
• Description of customisation: The solution provides email templates with fully customisable content, accessible exclusively to administrators. Client Administrators can also manage training schedules by adjusting how often users are required to complete training and setting the frequency of automated reminder emails for incomplete training.; ; Additionally, Client Administrators can create a custom theme and rename courses during implementation. For example, the default ‘Agile Working’ course can be customized as ‘Company Name Agile Working Course’.

Scaling

• Independence of resources: Using a virtual scalable infrastructure in the Microsoft Azure Cloud, we control and monitor resources to ensure that performance is maintained across the system.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: The virtual hard disks (VHD) are encrypted using the industry-standard AES-256 algorithm.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Data can be extracted from all the reports from the system into excel/csv/pdf by any Client Administrators or Client Managers.; ; Client Administrators can also perform a whole system data export at any point from the Management System. This gives an overall summary of user information, course complete data, emails sent, etc.; ; Client Managers will be able to run limited reports on users in the groups they are responsible for.; ; Also, customers can request to receive daily training data exported from WorkRite via FTP (this would be enabled by a WRAdmin). This would run nightly. SFTP must be enabled for this.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Ideagen provides a 99. 7% uptime guarantee. ; If the Monthly Uptime Percentage falls below 99.7% for any given month, you may be eligible for the following Service Credit, subject to various exceptions as described in our SLA:; Monthly Uptime Percentage Service Credit; < 99.7% 10%; < 99.5% 20%; If Ideagen fails to meet the minimum Monthly Uptime Percentage described above for a Service, you may submit a claim for a Service Credit;; Client must submit a claim to customer support at Ideagen that includes: (i) a detailed description of the Incident; (ii) information regarding the duration of the Downtime; (iii) the number and location(s) of affected Users (if applicable); and (iv) descriptions of your attempts to resolve the Incident at the time of occurrence.
• Approach to resilience: Leveraging the highly resilient nature of the Microsoft Azure Cloud infrastructure, extensive fault tolerance technologies are used with no single point of failure. Data is replicated across multiple Azure data centres within the hosting region. Detailed information is available on request.
• Outage reporting: Automated active monitoring system and alerts are in place. If an outage is detected, Ideagen's cloud operations team will be automatically alerted, and clients will be informed via email or telephone depending on the severity.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Ideagen have Product Specific as well as Corporate Access Control Policies that are assessed as part of our ISO accreditations. Ideagen operate on a least privilege basis. Access to servers containing client data is subject to individuals demonstrating an appropriate need via an access request form that only when approved grants access via a token sent to the requesters email address. Only the requester can authenticate for a predefined amount of time. Even Ideagen "privileged" users in our Cloud Operations Team are subject to the access control process described in the above statement.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Ideagen follow and are externally audited against the ISO 27001 Information Security Management Standard. Ideagen are happy to share an overview of our policies through our Ideagen Information Security Overview document and also provide our ISO 27001 Certificate and Statement of Applicability. Furthermore, information on our approach to GDPR can be found via the following link: https://www.ideagen.com/data-protection-policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All changes are subject to Ideagen's Change Management Policies and Procedures that are audited as part of our ISO certifications. Risk is measured and appropriate mitigations defined as part of the change approval process. Each change is properly assessed to ensure that operational risk is reduced and measures are in place for back-out plans should an issue occur. Any high-risk change must be authorised by a Senior Manager. Development adheres to a documented SDLC, from Design to Code to Test through to Release. Development and Test strategies consider security aspects in both application and deployment activities.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Ideagen undertake at least monthly internally managed vulnerability scans using industry standard tools, in addition to internal vulnerability and penetration tests on the application from a development perspective as per the SDLC document.; ; Ideagen commission an annual externally managed penetration test, including both the infrastructure and the application. We can share the redacted results upon having a signed NDA. ; ; Findings from each assessment are reviewed, risk ranked, and assigned to the responsible team for remediation in accordance with their classification. Policies are available on request. These areas are part of our ISO 27001:2022 programme and externally audited at least annually.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Ideagen have a managed SIEM that collates events from a large number of sources (E.g. next gen end point EDR, Network OS etc). There are UEBA tools in use that also feed into the SIEM and raise alerts. Alerts are raised with the Cloud Operations Team. There is 24 hour , 365 days a year monitoring in place. Time to respond is based on severity of issue, issues go through a risk-based triage process and are classified as a Priority 1 to Priority 4 based on the impact to end users and also the severity/urgency of the issue.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have in place a Cyber Security Operations Centre consisting of dedicated team members, responsible for managing, investigating and resolving all areas relating to information security, and report to the VP Global Cyber Security. We also have a Cyber Emergency Response Team made up from domain experts across the Ideagen business, the members of the CERT would change dynamically to respond to different incidents. The CERT is responsible for working alongside the SOC, extending the technical triage, investigation, resolution and communications. Ideagen staff are required and encouraged to report identified information security events and weaknesses.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: There is trial access available, for all potential customers to have the ability to test and review all of the courses in their entirety.
• Link to free trial: https://app.workrite.co.uk/WebUI/Registration.aspx

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems (URS)
• ISO/IEC 27001 accreditation date: Tuesday 13 January 2015
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems (URS)
• ISO 9001 accreditation date: Tuesday 27 May 2014
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B075fda5-04bb-41ef-b19c-03be1b1a68d9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Edd62b5f-9e1f-4bc1-87f0-4b9d06f09ed7
• Other security certifications: Yes
• Any other security certifications: DSPT. The Ideagen ODS code is 8J701 with Standards Exceeded.

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salessupport@ideagen.com. Tell them what format you need. It will help if you say what assistive technology you use.