THE CHANGING WORKPLACE LIMITED

WebCoRE

WebCoRE is a CAD/CAFM space management software that centralises facilities management data to manage daily operations and long-term planning. WebCoRE simplifies space recharging and occupancy management. Users can edit space and employee data, change layouts, custom reporting, book space and more. Client's can choose modules that best supports their needs.

Features

• Smart Building Sensor Integration (IoT Sensors)
• Building occupancy monitoring
• Real-time reporting
• Meeting Room/Desk Booking
• WebCoRE Navigate (Kiosk) - Booking and Wayfinding
• Visual Block and Stack for Strategic Space Planning
• Service Requests - configurable MAC request portal
• Neighborhoods - group space and employees into zones
• Custom Reports and Space Dashboard
• Business hierarchy & Property Feed integration

Benefits

• Support Hybrid Working
• Instant overview on vacant space and it's costing
• Pinpoint under utilized space and implement workplace principles
• Reduce operating costs by rightsizing your space portfolio
• Make informed decisions using actionable space data
• Charge departments for space usage (Chargeback)
• Custom Moves and Changes workflow
• Enhance employee experience - ensure access to suitable space
• Forecast future space needs
• Compare performance against custom KPIs

£1,000.00 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jamie.thorley@changingworkplace.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

711141157901721

Contact

James Thorley
01444441000
jamie.thorley@changingworkplace.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance
• System requirements:
  • Microsoft Edge running
  • Google Chrome running

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Requests - Up to 2 Business Days; ; Potentially Service Affecting Queries - Up to 1 Business Day; ; Significant Loss of Service - Response: Up to 4 hours, Updates: Up to 1 Business Day, Resolution: ASAP; ; Total Loss of Service: Up to 2 hours, Updates: Up to 2 hours, Resolution: ASAP.; ; Weekends - Emergency coverage only.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer an in-house CAD/CAFM team that will update floor plans.; In addition, parts of WebCoRE are configurable at an extra cost.; If required, you will be allocated an account manager, who will be able to assist with any queries and training.; ; IT Development: £441.00 Per Day; Drawing & Data Maintenance: £164.00 Per Day; Client Services: £252.00 Per Day; Account Manager: £420.00 Per Day; Business Analyst: £55.00 Per Hour
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Changing Workplace will work with the buyer to understand requirements and help standardise data and floor plans if required. Online training and workshops are available and hosted by your dedicated account manager. After implementation, Help Desk and Account managers are available should any necessary changes need to be carried out.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data access requests would be required which would then be completed by the supplier
• End-of-contract process: There is no additional costs outside of the standard end of contract terms. If special requirements are requested, these would be negotiated prior to any contractual agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise naming conventions and data reported. These customisations would be agreed prior to implementation. Any post-customization must be requested to your dedicated account manager

Scaling

• Independence of resources: Resource usage is constantly monitored and allocated when required

Analytics

• Service usage metrics: Yes
• Metrics types: As standard we are able to provide information on which users used WebCoRE each month.; Details on Moves and Changes; Details on Data Edits; Details on Floor plan change requests; User level of Access
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can request copies of their data. Data exports depend on whats required. We offer a flexible approach.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Changing Workplace operates a 99.5% network uptime. Total unavailability of services for any one client in any calendar month should not exceed 0.5 %.; ; Discounts for uptime SLAs are negotiated on a client by client basis
• Approach to resilience: Available on request
• Outage reporting: Email alerts generated by external monitoring

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restrictions are managed by the buyer as part of the authentication process
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 25/02/2021
• What the ISO/IEC 27001 doesn’t cover: The Changing Workplace information security management system applies to the development, hosting and maintenance of our software as a service solutions. It further relates to the associated storage and processing of the information required for those services.; ; Anything outside of the above statement of applicability is not covered by ISO 27001.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are audited annually by British Assessment Bureau and are compliant with ISO 27001 for all information security policies and processes.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change Management approaches is covered in our ISMS Control documents.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability Management is covered in our ISMS Control documents.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective Monitoring is covered in our ISMS Control documents.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident Management conforms to the standards set out in ISO 27001

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Equal opportunity:

  Equal opportunity

  At CWP, we consider that equality means breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all groups both in employment, and to goods and services.; ; We consider diversity to mean celebrating difference and valuing everyone. Each person is an individual with visible and non-visible differences and by respecting this everyone can feel valued for their contributions which is beneficial not only for the individual but for CWP too.; ; We acknowledge that equality and diversity are not inter-changeable but inter-dependent. There can be no equality of opportunity if difference is not valued and harnessed.; ; For more information please see our Equality & Diversity Policy (available on request)

Pricing

• Price: £1,000.00 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jamie.thorley@changingworkplace.com. Tell them what format you need. It will help if you say what assistive technology you use.