Ethical Services Group

Bleep/Pager System via Mobile Device

Designed to replace pagers - Find any healthcare professional in your and partner hospitals.

Bleep feature with integrated severity levels: the alert received changes in accordance with the urgency of the task.

Task-based chats: Two-way communication focused on patient
tasks. Allows routine chats between users.

Broadcast Emergency Bleeps: 2222 emergencies

Features

• Bleep without pagers
• Handover bleeps at the end of the shift
• Directory: Find any healthcare professional in all partner hospitals
• Bleep feature with integrated severity levels: define the urgency
• Do Not Disturb Feature: Prevents routine alerts during protected times
• Task-based chats: Two-way communication focused on patient tasks
• Broadcast Emergency Bleeps: 2222 emergencies can be broadcast
• Send images, audio messages and documents - transfer clinical information
• On-Call Feature: See which users are on-call in each department
• Allows routine chats between clinical users

Benefits

• Lower costs than pagers
• GDPR Compliant
• Reduced patient risk
• Faster response times
• Integrates with electronic patient records

£0.50 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

711236710688087

Contact

Steve Loveridge
07779498617
steve@esg.limited

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Specific license

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Standard: 9 to 5 (UK time), Monday to Friday - response time 4 hours weekends 8 hours Alternative arrangements can be made to suit the client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We currently do not provide web chat. However, we are willing to do so should this be required
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide a number of support services - these are customized to suit the client needs and budget. An account manager is assigned to all clients.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a number of implementation, support, training and managed services. Implementation is straight forward and flexible. Provide access to training tutorials. We can host a bespoke training package at a fixed price. Account Manager liaison. Help desk support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Decommissioning process - Data remains in the possession of customer.
• End-of-contract process: Ongoing costs should the client require rolling non contractual software and services support

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The entire product can be customized to meet client needs. During the initial engagement the spec will be discussed and changes documented .

Scaling

• Independence of resources: We employ a robust change management process that validates change through a central governance function. Usage notifications Tamperproof audit Usage reporting

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not applicable. Data is held at the client location
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Client specified
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Client specified

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: EPAS works offline and has no internet connection EPAS is operated within the customer/processer data center
• Data protection within supplier network: Other
• Other protection within supplier network: Leverage off native methods with the highest available encryption

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Set up on client environment
• Outage reporting: System Health Notifications

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: User authentication Integration with CyberArk PAM
• Access restrictions in management interfaces and support channels: Refer to service definition document
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Management access authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: IASME Gold (working towards BS27001)
• Information security policies and processes: Refer to service definition document

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Refer to service definition document
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Refer to service definition document
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Refer to service definition document
• Incident management type: Supplier-defined controls
• Incident management approach: Refer to service definition document

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks: Organisation networks

Social Value

• Fighting climate change:

  Fighting climate change

  We are committed to supporting the government's net zero carbon initiative
• Tackling economic inequality:

  Tackling economic inequality

  We are equal opportunities regardless of race or gender
• Equal opportunity:

  Equal opportunity

  We are equal opportunities regardless of race or gender
• Wellbeing:

  Wellbeing

  Staff wellbeing is paramount - we offer flexible working to provide a healthy life/work balance

Pricing

• Price: £0.50 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Happy to discuss on an individual basis

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.