JONES LANG LASALLE LIMITED

VergeSense Space Utilisation Sensors and Analytics

VergeSense is a SaaS-based, AI-powered, space utilisation and analytics platform that detects occupancy within the built environment and enables operators and tenants to make decisions on workplace design, portfolio optimisation, smart cleaning, and employee experience. Data consumed via web-based analytics dashboard or via API by 3rd party systems.

Features

• Space occupancy and utilisation analysis of the built environment
• Monitor desks, rooms, common areas; integrate array of data points
• Near-real time detection and live reporting & analysis
• Time enabled heat maps; visually view occupancy over time
• Space demand vs supply analysis
• Historical playback to visualise space usage over time
• Environmental IAQ (temp, humidity, VOCs) monitoring
• Wireless, long-life battery-powered sensors
• SaaS (cloud) based solution for scalability and ease of use
• Integration with IWMS for real-time availability and room/desk booking

Benefits

• Analysis of building occupancy for better workspace management
• Easy installation — 100% wireless and battery operated
• Threshold counting to understand usage behaviours
• Ensure RE costs are justifiable based on real usage
• Enhance occupant experience; ensure the space is suitable for needs
• Facilitate agile workplace design based on accurate data analytics
• Portfolio optimisation anticipates current and future workplace needs
• Recognise behaviour patterns/space usage to identify savings opportunitie
• Assured anonymous detection - sensors transmit data only, no images
• Ensures employee health and well-being when linked to smart cleaning

£288 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christine.houghton@eu.jll.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

711241367837943

Contact

Christine Houghton
020 7493 4933
christine.houghton@eu.jll.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Power outlets are needed for gateway installation.
• System requirements:
  • Supported browsers include Internet Explorer (Version 10+), Chrome, and Firefox
  • Sensors require outbound HTTPS communications to the VergeSense cloud

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 Issues (System Down): 1 hour during Weekday SLA, 4 hours during Evening + Weekend SLA.; P2 Issues (Major Issue): 4 business hours during Weekday SLA, by the end of the next business day during Evening + Weekend SLA.; P3 Issues (Noticeable, non-major issue affecting only a subset of Users): five business days during Weekday SLA, five business days during Evening + Weekend SLA.; Complete SLA information can be found in the VergeSense Support SLA documentation.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: VergeSense utilises Intercom's web chat capabilities. VergeSense has not undergone independent web chat testing at the moment.
• Onsite support: Yes, at extra cost
• Support levels: Customer support is included with the VergeSense annual subscription. Each customer is assigned a Customer Success Manager. Support levels are outlined in the support response times above.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: VergeSense provides a full on-boarding service including setup, installation, training, and ongoing customer support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: .pptx
• End-of-contract data extraction: Customers may export a .csv of the data available.
• End-of-contract process: At the end of a contract, a Customer Success Manager will prepare an offboarding plan with the customer. The customer may export their data via .csv file. On the agreed upon date, all access to the customer account will be disabled including 3rd party APIs/webhooks. Data may be stored for a period of time according to our data retention policies at the time. Customers may also submit a request for data to be deleted in accordance with both VergeSense and the customers' policies.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: VergeSense has a web-based interface for customers which includes analytics and administrative tools. It is designed with ease of use and minimum click rate at the forefront of the process.
• Accessibility standards: None or don’t know
• Description of accessibility: While we focus on presenting data in our dashboard in a way that meets our users needs we have not explicitly audited WCAG compliance.
• Accessibility testing: VergeSense has not undergone independent testing at the moment.
• API: Yes
• What users can and can't do using the API: The VergeSense API allows developers to access and integrate the functionality of VergeSense with other applications such as IWMS, BMS etc. API access comes with hardware and account service.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customer administrators can customise individual spaces and space groups to optimise analytics and integration with 3rd party systems.

Scaling

• Independence of resources: VergeSense has implemented multiple scalability, redundancy, and other automated tools in the cloud infrastructure to allow for high performance during peak demand.

Analytics

• Service usage metrics: Yes
• Metrics types: VergeSense provides live analytics, reports, and device outage alerts.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: VergeSense

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Server-side encryption is the encryption of data at its destination by the application or service that receives it. Amazon S3 encrypts your data at the object level as it writes it to disks in its data centers and decrypts it for you when you access it. Please refer to our ISMS documentation for more information: https://docs.aws.amazon.com/AmazonS3/latest/dev/serv-side-encryption.html.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: A customer can export data via .csv (static) or API (dynamic).
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .pdf
  • API/webhook
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our cloud service provider (AWS) has a 99.99% uptime SLA across all regions that it supports.
• Approach to resilience: We leverage globally-trusted cloud infrastructure (AWS) for hosting and implement the best industry practices available. More detailed information is available upon request.
• Outage reporting: When an outage occurs, your VergeSense customer success manager will contact your VergeSense administrator(s) and work with them to resolve any outages. VergeSense is open to further development of alerts and notification as required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access is granted on a least priviledge necessary basis to perform your job and respective duties. All authentication has passwords enforced and multi-factor authentication required.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 05/11/2019
• What the ISO/IEC 27001 doesn’t cover: We use AWS as our cloud-service provider, which has a variety of certifications (including ISO 27001, SOC 1/2/3).
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type II
  • 3rd party penetration and vulnerability tests

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow the ISO 27001 framework and all policies and processes conform to this standard. Additional details can be provided on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: VergeSense has a comprehensive configuration and change management policy comprising documentation, governance, administration, and communication of service changes to production environments. Our policies & documentation can be provided on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The security officer is responsible for conducting complete, accurate risk assessments that address all relevant information security threats and developing and implementing risk treatment plans to manage risk. The dedicated security team monitor numerous potential vulnerability sources and will add discovered vulnerabilities to our vulnerability & remediation tracking solution. All patches will be applied by the due dates specified. Our detailed policies can be provided on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Security Team will classify, track, and remediate identified vulnerabilities in accordance with our Vulnerability Management Procedures, and according to the following severity levels: Critical, High, Medium and Low. Our policies and documentation can be provided on request.
• Incident management type: Supplier-defined controls
• Incident management approach: VergeSense has a robust incident management approach and has a designated incident response team who are responsible for the management and oversight of our incident management plan. This follows:; Phase 1 - Identification & Notification; Phase 2 - Containment & Eradication; Phase 3 - Post incident activity; such as reporting, review & prevention; A full incident response tracking log is kept and the security officer or incident response lead can log incidents as required.; Our policies can be provided upon request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  JLL is determined to play a full part in mitigating climate change. In addition to our own sustainability target, through the advice and services we provide to our clients, we will work to fulfil our corporate purpose of shaping the future of real estate for a better world.; ; JLL has a net zero carbon target certified by the Science Based Targets initiative (SBTi). In 2021, by signing The Climate Pledge, we committed to achieving net zero carbon emissions by 2040 across all areas of our operations, including the client sites we manage globally.; ; In November 2021, the annual UN Climate Change Conference (COP26) in; Glasgow provided a forum to discuss the fight for climate change. JLL was honoured to attend COP26 and to be appointed as one of the built environment leads for the High-Level Climate Champions team to rally business leadership towards a net zero carbon and resilient built environment. JLL’s efforts included engaging with stakeholders to encourage them to align their climate commitments with the UN Race to Zero campaign.; ; Our conversations at COP26 were focused on the role of commercial buildings in addressing climate change. We welcomed many positive outcomes from COP26. Many countries committed to new net zero targets, with 90% of emissions now covered by; a net zero target. ; ; While COP26 confirmed that the real estate industry is making progress,; there’s still a long way to go. By partnering with the World Economic; Forum, JLL has established 10 Green Building Principles to guide real; estate investors and occupiers on how to implement and achieve their; net zero portfolios. Simplifying the process using a roadmap offers; the potential to accelerate action across every across all industries, asset types and regions.
• Covid-19 recovery:

  Covid-19 recovery

  JLL has a strong commitment to contributing positively to society. During and post the COVID-19 crisis we have supported our employees, our clients and their communities through those challenging times. ; Battles like Covid-19 often help people focus on what's truly important. We are a company comprised of human beings and it is important to understand how a crisis can impact us and how we do business. Covid has raised concerns around employee burnout, safety and well-being, as well as questions about finding and retaining talent.; For employees, JLL’s return-to-work guidance is underpinned by our “Flex for your Day” policy. Flex for your Day is about agreeing where and when work is done in a way which works for the employee role, the team and clients. Flex for your Day empowers employees to agree informal changes to their working pattern with their manager. This includes working from work or a location other than the contracted office and/or temporary flexibility in your usual working hours. ; JLL is also supportive of employees who wish to pursue a formal change to their working arrangements post-Covid and employees may formally request such a change.; As a technology company, JLL is using the latest technology to support the comfort, well-being and security of employees as they return to the office. These include technology for occupancy planning and monitoring, booking resources such as a locker or desk, social distancing, employee experience and office hygiene. At our facilities, JLL promotes social distancing, enhance cleaning protocols, and temperature screening.; In parallel, JLL supports its client by deploying for them technology solutions to ensure the safety of their staff and compliance with local occupancy and health regulations. Our solutions address areas such as managing Covid-19 procedures, ensuring compliance, optimising cleaning, PPE tracking, employee communications and contact management.
• Tackling economic inequality:

  Tackling economic inequality

  We are working with clients and charity partners to make an impact on social issues that matters to us to advance economic inequality. We are focused on contributing to a world where quality of life and social resilience is improved across all communities.; In the UK JLL have partnered with Crisis as our national charity partner since 2017. The partnership raised over £1.28 million to help over 1,300 people into housing, and has seen us collaborate on a range of initiatives to try and create sustainable solutions to end homelessness. ; The partnership has seen JLL lend its property expertise and influence to support Crisis’ Plan to End Homelessness, as well as providing strategic input to Crisis’ Best Practice, Policy, Retail and Senior Management teams. JLL also worked pro bono to establish a new location for the Crisis UK Skylight centres in London and Edinburgh, creating a truly holistic collaboration across all areas of Crisis services and JLL teams.; JLL colleagues climbed mountains, hiked hills and organised countless raffles, bake sales and quizzes for Crisis. Our fundraising specifically funds housing coaches in each of the Crisis Skylight centres across the UK, who are dedicated to giving more people access, support and advice on housing. ; Many JLL staff have also volunteered with Crisis, working directly with people transitioning out of homelessness.; JLL also contributed to a feasibility study for an innovative solution to end homelessness – 'Housing First' – which informed the Government's £28 million investment to Housing First.
• Equal opportunity:

  Equal opportunity

  JLL is committed to a work environment where our people and clients feel valued, welcome and comfortable being themselves. Promoting equality and ensuring we have an inclusive culture where we recognise and address unconscious bias or prejudice – whether involving race, sex, background, disability, sexuality, or other factors - creating a supportive environment that drives innovation, creativity and results.; JLL’s commitment to diversity and inclusion includes initiatives and trainings throughout the year. For example, regions hold unconscious bias trainings, celebrate Diversity & Inclusion Week, Black History Month, National Coming Out Day and International Day Against Homophobia, Transphobia and Biphobia. ; In 2018, we successfully established and committed to a goal to improve representation of females in senior leadership over the next three years. We also developed a three-year global strategy to build a more diverse talent pipeline. We have made considerable progress in gender balance at the executive level, increasing our women in leadership by five points, from 12.9% to 18.1%. Despite the additional pressures on caregivers during the Covid-19 lockdowns, we maintained stability in our gender representation numbers and further committed to developing the internal pipeline of diverse talent: in 2020, women account for 50% of our promotions in executive leadership roles. ; Our global toolkit for LGBTQ and Pride branding, campaign assets and marketing materials enables business and local initiatives.; JLL has published its first Ethnicity Pay Gap (EPG) report in the UK entitled Ethnicity Pay Gap Report 2020: Race Action Plan. As part of the report, JLL has published its Race Action Plan that it has put in place to narrow the EPG. This includes targets to ensure that 15% of employees and 10% of directors are from ethnically underrepresented groups by 2025. JLL wants to ensure it is a place where everyone from all backgrounds and perspectives succeeds.
• Wellbeing:

  Wellbeing

  At JLL, we want our people to feel supported, engaged and healthy. Well-being is critical. This fuels performance and drives business results. We take care of each other. We support our employees and their mental, physical, and financial well-being with our online Well-being toolkit. ; With ongoing programming – including a webinar series, tips and tricks, and e-learning content and beyond – our employees have a library of wellbeing resources at their fingertips (whether they’re in the office or working from home). Webinars include topics for Inspiring Well-Being, Stress Management, Building Resilience, Reducing Financial Risk, Inclusion and Diversity, and Flexible Working. We encourage our workforce to stay in the moment, focus on what you can control, set boundaries, take time to unplug and change your perspective. ; JLL is the first corporate occupier in the world to receive a WELL Portfolio Score from The International WELL Building Institute (IWBI) by applying the WELL Building Standard to its own office portfolio.

Pricing

• Price: £288 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christine.houghton@eu.jll.com. Tell them what format you need. It will help if you say what assistive technology you use.