Zodiac Media Ltd

Drupal CMS support

Drupal is an open-source, license free, content management system, and we pride ourselves on being one of the best Drupal agencies in the UK. Zodiac Media maintain and develop a number of Drupal sites, with our significant experience ensuring a time and cost effective support system for clients.

Features

• Drupal 7, 8, 9, and 10 maintenance
• Performance monitoring of Drupal applications
• Drupal mobile support and optimisation
• Drupal security management
• Security monitoring of Drupal applications
• Drupal multilingual support
• Drupal issue resolution
• On-going support and development as needed
• We are an ISO 27001 information security certified company

Benefits

• Drupal security for client safety and reduced risk
• Drupal optimisation for high performance
• Drupal accessibility support to meet government standards
• Support from an experienced Drupal development team
• Best practices based on large portfolio of Drupal work
• UK based for easy communications
• Drupal is open source and has no licence costs
• Large Drupal community of developers and resources available
• Regular security updates

£805 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@zodiacmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

711988555248104

Contact

Billy Davies
0203 813 8430
info@zodiacmedia.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our deep experience of Drupal means that we can listen to a client's needs and quickly make technical recommendations on how to address them. We have worked on hundreds of Drupal sites over the 11 years we have been in business, and it is unusual if we find a business requirement we haven't had to address before.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Drupal CMS

Training

• Training service provided: Yes
• How the training service works: We can produce custom Drupal training sessions for client staff according to their exact requirements. Sessions are conducted using video conferencing software and can optionally be recorded for sharing in the future.
• Training is tied to specific services: Yes
• Services the training service works with: Drupal CMS

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Clients will provide us with a copy of the codebase, database and uploaded files folder for their existing Drupal site. If possible it is helpful if clients can provide us with either the config files of their web server, or access to the server itself. We will then restore your site onto our newly provisioned servers ready for acceptance testing. The site can be switched live via co-ordinated DNS changes.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We can provide several types of testing:; ; - Manual spot testing of sites reporting any issues found.; - WCAG 2.2 AA accessibility compliance testing using a mix of automated and manual tools; - Load testing of sites using semi-automated tools.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We offer support for the Drupal CMS websites we host based on a flat fee that covers a pre-agreed amount of support time for each month. At a minimum we require a commitment of 1 day per month to take on the support and maintenance of client websites. ; ; This support work can include any tasks you feel we are suited to handling and is likely to cover:; ; • Incident and problem resolution including bug fixing.; • Small functionality additions or enhancements for the site.; • Server and systems administration.; ; The day rate for this support time is £805 per day ex VAT based on a 7 hour working day.; ; Unused support time can be rolled over to subsequent months, up to a limit of 5 working days, although at the end of the contract any remaining support time will not be reimbursed. Additional support time can be purchased in blocks of 5 days as required.

Service scope

• Service constraints: For security and stability purposes, we do not allow access to the servers which run client sites (i.e. SSH, SFTP, SCP etc).

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Any support inquiries have the following response times based on their severity:; ; * Critical - 2 hours; * Major - 4 hours; * Minor - 2 working days; * Trivial - 4 working days; ; We split the working week up into ‘Normal Working Hours’ (09:00-17:00 Mon-Fri for UK working days) and ‘Antisocial Hours’ (all other times including weekends and UK bank holidays).; ; Only Critical inquires are responded to during Antisocial Hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our minimum support level is 1 working day's worth of support time per month at £805 ex VAT per month. Unused support time can be rolled over into the next month, with up to a limit of 5 days being held on account.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 02/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  The data centres used for this service run on 100% renewable energy.

  Tackling economic inequality

  All employees are paid above the living wage regardless of role or experience.

  Wellbeing

  We hold frequent recreational team-building activities. All employees have the option to work from home, enjoy flexible hours, and are entitled to 24 days of annual leave.

Pricing

• Price: £805 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@zodiacmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.