Agile Collective Ltd

Managed LocalGov Drupal hosting

Our hosting service runs in UK data centres on 100% renewable energy and is designed for resilient and high performance Drupal sites. We will design and configure your web infrastructure for your specific requirements and then fully manage it so you don’t have to worry about website uptime or performance.

Features

• Fully managed LocalGov Drupal hosting
• UK data centres running on 100% renewable energy
• Single monthly fee
• Monitoring for security, availability, performance and uptime
• Dedicated support team; 1 hour response time in office hours
• Optional 24/7 server support
• Continuous Integration (CI); your IT team can deploy whenever required
• Ability to work with existing hosting arrangements and suppliers

Benefits

• High performance LocalGov Drupal hosting
• Single point of contact for Drupal support and hosting
• 24/7 server, service and website monitoring
• Ability to work with existing IT teams and hosting providers
• Full management of servers, firewalls, CDNs and related services
• Deploy anytime from anywhere
• Benefit from 10+ years Drupal hosting expertise

£170 to £850 a server a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@agile.coop. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

712106823038414

Contact

Simon Chapman
01865 249070
hello@agile.coop

Planning

• Planning service: Yes
• How the planning service works: Our planning services to establish user needs and technical requirements include traditional discovery activities and workshops, Design Thinking, Design Sprints, product backlog development, prototyping, technical planning, technical site audits, server architecture and solution design.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: LocalGov Drupal CMS

Training

• Training service provided: Yes
• How the training service works: We can provide training for LocalGov Drupal site editors and administrators working on website content management, and knowledge transfer (onsite or remote) for clients with LocalGov Drupal development resources on their team.
• Training is tied to specific services: Yes
• Services the training service works with: LocalGov Drupal CMS

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our migration services include Drupal-to-Drupal migrations (e.g. from Drupal 7 to Drupal 10), legacy CMS-to-Drupal migrations, and migrations between servers/platforms.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Drupal CMS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Prior to taking on responsibility for an existing LocalGov Drupal site, we conduct a detailed technical site audit; a cost effective process, evaluating the health of the implementation against a range of criteria.; ; Performance testing and optimisations include front-end and back-end audits, server tuning, caching (e.g. Varnish) and CDN (e.g. Cloudflare).; ; Our commitment to code quality includes adhering to Drupal Coding Standards and other required standards, defined development workflows and processes. We can implement automated testing to ensure no regressions are introduced.

Security testing

• Security services: Yes
• Security services type:
  • Security design
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We are not tied to any particular cloud hosting provider, and have a team of Drupal specialists to support, maintain and develop cloud-based LocalGov Drupal implementations. Support is managed through our support system in which clients users have full access to their dedicated space, primarily through tickets with email and phone support also available as necessary. Our support system provides clients with visibility on usage against their monthly support allocation.

Service scope

• Service constraints: The standard hours in which we provide Managed LocalGov Drupal hosting support, maintenance and ongoing development services are 9am to 5pm (UK) Monday to Friday excluding public holidays. We are happy to negotiate exceptions to this on a case-by-case basis.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 hour during Business Hours (Monday - Friday 900-1700)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our support and maintenance service starts at £260 a month for 2 hours of support time, it can be increased in hourly increments at £130 per hour. Our support and maintenance service includes a named account manager for all clients.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to embedding sustainability in all aspects of our work, including our business operations and the work we deliver for our clients. ; To mitigate emissions produced in the generation of electricity for servers, we use and recommend to our clients hosting suppliers that use 100% green energy. To mitigate emissions produced in the generation of electricity for end user devices, we optimise websites for performance by minimising unnecessary JavaScript/CSS and implementing lazy loading and responsive images to reduce energy consumption.; For travel, we encourage low-carbon commuting and have a cycling scheme. We do not pay for domestic flights and prioritise rail/car/coach over air for UK and mainland Europe trips when possible. We assess trip necessity and prefer eco-friendly accommodations.

  Tackling economic inequality

  As a worker-owned cooperative, we directly tackle income inequality through our business model and practices. All aspects of pay, including the principles on which decisions are made, the details of the pay system, the procedure that has been followed, and who is making decisions are available to all employees. Our profits are shared equitably among all members, ensuring everyone benefits from the organisation's success. Our lowest pay point is set to the London Living Wage, and all Members, regardless of role, have the same opportunity to get to the highest pay point. ; We have an unlimited training budget that empowers everyone at Agile Collective to have full ownership and control of their learning and personal development. We also offer work experience and apprenticeship opportunities; several of our apprentices have since become full-time members of our team. We prioritise accessibility, inclusivity and equity in our hiring processes, for example by using blind recruitment processes and providing interview questions in advance.

  Equal opportunity

  Throughout all areas of our work we prioritise user-centred design and accessibility, creating inclusive digital experiences that adhere to Web Content Accessibility Guidelines (WCAG 2.1) at ‘AA level’. Our user research actively engages diverse communities to understand their needs. Moreover, we prioritise education and advocacy, working closely with clients to raise awareness and conduct training sessions on accessibility and digital inclusion. ; As a worker-owned cooperative, our business model ensures that all members have an equal voice in decision-making processes, fostering a democratic and participatory environment. This structure eliminates hierarchical barriers and promotes transparency, allowing for diverse perspectives and experiences to shape our approach. ; We are a distributed organisation and offer all employees the opportunity to work fully remotely. We support our employees to work flexibly as we recognise the impact this can have on making our workplace more equitable.

  Wellbeing

  Our approach to our work - both for clients and internally - is deeply rooted in the promotion of overall wellbeing for our staff, clients, and the communities we serve. ; We have a number of measures to support and prioritise the wellbeing of our team. We collaborate with a Workplace Wellbeing Specialist who conducts monthly workshops on wellbeing topics such as relaxation, communication for wellbeing, and workstation safety. We have trained Mental Health First Aid team members who are equipped to recognize and respond to signs of mental health challenges within our cooperative. We prioritise inclusive and accessible recruitment practices and monitor staff wellbeing metrics. ; We also strive to incorporate wellbeing principles into the websites we design and develop. Our user-centred approach involves extensive research and collaboration with diverse user groups, ensuring that the digital experiences we create are intuitive, accessible, and usable.

Pricing

• Price: £170 to £850 a server a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@agile.coop. Tell them what format you need. It will help if you say what assistive technology you use.