KAINOS SOFTWARE LIMITED

Evolve EMR-as-a-Service

Evolve is an award-winning Medical Record platform supporting Digital Maturity programmes through removal of paper from the care process.
Provided as a fully managed service, delivered securely using Microsoft Azure’s cloud.
Secure, audited storage and management of patient documentation, enabling paperless working through configuration of digital workflows and electronic forms.

Features

Fully Managed Service delivered securely via the cloud.
Network. Server, DB & Application Management in Azure
ISO270001, ISO20000 Service Management
Cloud Deployed with Advanced Security
Access Patient Records via Desktop & Mobile
Interoperability with EPRs based on HL7 standard, including Spine
Access information through a simple, intuitive interface
Digital patient records and electronic document management
Highly configurable and scalable, used by 150,000 clinicians
Clickthrough’s to other clinical systems.

Benefits

Electronic forms and workflow enable paperless working.
Improved information sharing and collaboration across systems and teams.
Constant access to the latest Evolve functionality when released.
Release IT staff for other priorities, improving clinician efficiency.
Reduced management overhead – Kainos manages the end-to-end service.
Maximised availability – Resiliency and Disaster Recovery (DR) built in.
Reduced risk – protected by Azure and enhanced operational security.
Adopt Cloud safely – real experience migrating mission-critical services.
Supports digital maturity and paperless working.
Supports the Government’s personalised health and care agenda.

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales@kainos.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

KAINOS SOFTWARE LIMITED Gareth Black
Telephone: 028 9057 1100
Email: presales@kainos.com

About your service

Service categories

Applications

Content workflow and management

Document

Content services

Enterprise Content Management Applications
Content Sharing and Collaboration Applications

Multi cloud support

Service scope

Software add-on or extension: Yes
What software services is the service an extension to: Our service extends Evolve’s capabilities through integrated modules: Growth Charts for paediatric monitoring, Print to Evolve for streamlined document digitisation, and Clickthrough’s enabling seamless access to third-party clinical systems. These add-ons enhance interoperability, improve workflows, and support comprehensive patient records within a secure, cloud-hosted environment.
Cloud deployment model: Private cloud
Service constraints: Evolve is hosted within a secure private cloud environment designed to meet NHS and UK data protection standards. The service requires reliable network connectivity and modern browsers for optimal performance. Planned maintenance windows are communicated in advance and typically occur outside core hours to minimise disruption. Data residency is restricted to UK-based data centres, and integration with third-party systems must comply with approved interoperability standards such as HL7/FHIR. High availability is provided, but service performance may depend on local infrastructure and bandwidth. Customisation and configuration changes are managed through controlled processes to maintain system integrity and compliance.
System requirements: Modern web browser supporting HTML5, CSS3, and JavaScript frameworks.

Stable internet connection with minimum 10 Mbps download speed.

Operating system: Windows 10 or later, macOS latest version.

Minimum 8 GB RAM for smooth application performance and multitasking.

Processor: Dual-core 2.0 GHz or higher for optimal speed.

Screen resolution of 1280x720 or higher for clear display.

Latest antivirus software installed and regularly updated for security.

Enabled cookies and JavaScript for full application functionality online.

Access to cloud storage for backups and document synchronisation

User support

Email or online ticketing support: Yes
Support response times: We operate a 24/7 support model with ISO 20000 and ISO 27001 accredited processes, ensuring rapid incident handling and proactive monitoring. Response times are defined by strict SLAs: Priority 1 incidents receive immediate attention, typically within minutes, while lower priorities follow agreed timelines. Our UK-based teams provide continuous coverage, leveraging automated alerts and escalation procedures to maintain service continuity. Communication plans, service reporting, and regular reviews underpin transparency and accountability. This comprehensive approach guarantees swift resolution, minimises downtime, and supports uninterrupted access to Evolve EMR Managed Cloud services for all customers.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: No
Support levels: The Evolve EMR Managed Cloud service provides tiered support levels, all underpinned by ISO 20000 and ISO 27001 accreditation. Core support includes 24/7 incident management, proactive monitoring, and escalation handling, delivered by a dedicated UK and Poland-based team. First and second line support is managed by the customer’s IT service desk, with Kainos responsible for third and fourth line support, including incident, problem, change, release, and event management. Enhanced support tiers offer faster SLAs, priority handling, and extended reporting, while premium support adds strategic guidance, quarterly reviews, and tailored optimisation. Standard support is included in the base subscription; enhanced and premium levels incur additional monthly charges, calculated according to complexity and user volumes. Service credits are available for SLA breaches, capped at £25,000 per annum, and can be converted to service days. Each customer is assigned a Service Manager, and premium tiers include a named Technical Account Manager or Cloud Support Engineer, providing personalised technical oversight, environment health checks, and roadmap alignment. This structure ensures flexibility, transparency, and predictable costs, while maintaining compliance and operational excellence for all Evolve EMR Managed Cloud customers.
Support available to third parties: No

Onboarding and offboarding

Getting started: Evolve provides a structured onboarding process to ensure users can quickly adopt the service. We offer comprehensive online training sessions tailored to clinical and administrative roles, supported by interactive webinars and self-paced e-learning modules. Onsite training can be arranged for larger deployments or specialist teams requiring hands-on guidance. Each implementation includes a detailed onboarding plan covering system configuration, user access, and workflow setup.

To support ongoing learning, Evolve includes extensive user documentation, quick-start guides, and video tutorials accessible via our new Confluence support portal. The portal acts as a central knowledge hub, offering searchable FAQs, troubleshooting articles, and best-practice workflows. It also provides release notes, integration guides, and API documentation for technical teams. Users can raise support tickets directly through the portal and track resolution progress.

Our approach combines proactive training with self-service resources, ensuring users have the flexibility to learn at their own pace while maintaining access to expert assistance when needed. This blended model reduces adoption time and maximises user confidence in the system.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: When the contract ends, users can securely extract all clinical data from Evolve using the Evolve WebAPI. The API provides controlled access to patient records, documents, and associated metadata in structured formats such as JSON or XML. Organisations can initiate data extraction through authenticated API calls using OAuth 2.0, ensuring compliance with NHS security standards.

The WebAPI supports bulk export of clinical documents, audit trails, and configuration data, enabling migration to alternative systems or archival solutions. Data can be retrieved incrementally or in full, depending on organisational requirements. To maintain integrity, schema definitions and endpoint specifications are provided in the API documentation, along with guidance on handling large datasets.

Limitations include no direct export of user interface settings or custom dashboards, which must be recreated in the new environment. Extraction processes are monitored, and logs are available for audit purposes. A sandbox environment is available for testing extraction workflows before production runs. This approach ensures a secure, efficient, and standards-compliant method for data portability at contract termination.
End-of-contract process: Describe what happens at the end of the contract.
Describe what’s included in the price of the contract and what’s an additional cost.

At the end of the contract, an agreed exit management process is initiated to ensure a smooth and secure transition. This includes planning sessions with the customer to confirm timelines, data extraction requirements, and responsibilities. All clinical data is made available through the Evolve WebAPI for migration or archival, and schema documentation is provided to support interoperability.

Included in the contract price are standard exit activities such as data extraction assistance via API training and setup, provision of documentation, and access to the support portal for guidance. Customers also receive assistance with validating extracted data and resolving any technical queries during the agreed exit period.

Additional costs may apply for bespoke services such as extended support beyond the standard timeframe, custom data transformation, or on-site consultancy for migration planning. If physical media or encrypted storage devices are requested for data delivery, these are chargeable extras.

Our approach ensures compliance with NHS data governance standards and minimises disruption to clinical operations. A detailed exit plan is agreed early to provide clarity and assurance throughout the process.
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Evolve is fully responsive and optimised for mobile devices, ensuring secure access to patient records and workflows on the go. The mobile interface prioritises core functionality such as viewing records, updating notes, and task management, while advanced configuration and reporting features are streamlined or limited to maintain usability on smaller screens. Navigation is simplified with touch-friendly menus and adaptive layouts for quick access. Performance is optimised for mobile networks, and offline capability supports continuity in low-connectivity environments. While the desktop version offers full administrative and analytical tools, the mobile experience focuses on essential clinical tasks for efficiency and speed
Service interface: Yes
User support accessibility: WCAG 2.2 AA
Description of service interface: Evolve provides a secure, web-based interface accessible via modern browsers. It offers intuitive navigation for clinical and administrative users, enabling tasks such as patient record management, reporting, and workflow configuration. The interface supports role-based access, ensuring users only see relevant features. It includes dashboards, search functionality, and configurable views to streamline operations. Designed for scalability, the interface integrates with NHS systems through APIs and supports single sign-on for ease of use. Responsive design ensures compatibility across desktops, tablets, and mobile devices, delivering a consistent experience for healthcare professionals in diverse environments.
Accessibility standards: WCAG 2.2 AA
Accessibility testing: Evolve has undergone accessibility testing aligned with WCAG 2.2 AA standards. Testing included screen reader compatibility (JAWS, NVDA) to validate navigation, form labelling, and dynamic content updates. Keyboard-only navigation was assessed to ensure all interactive elements are operable without a mouse. Colour contrast and font scalability were verified for users with visual impairments. We engaged NHS accessibility specialists and end-users with assistive technologies during usability
API: Yes
What users can and can't do using the API: Evolve provides a RESTful API enabling secure integration with external systems. Users can configure the service by creating connections for patient data exchange, scheduling, and document retrieval. Through the API, organisations can automate workflows, update patient records, manage appointments, and retrieve clinical documents in real time. Authentication uses OAuth 2.0 for secure access. Users can also query audit logs and reporting endpoints for operational insights. However, administrative tasks such as user provisioning, role management, and interface customisation cannot be completed solely via the API and require access through the main application. Bulk data uploads and schema changes are restricted to maintain data integrity. The API is versioned, supports JSON payloads, and includes rate limits to ensure performance. It is designed for interoperability with NHS systems and complies with HL7/FHIR standards where applicable. Limitations include no direct UI configuration and restricted access to certain sensitive endpoints without prior approval.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: The Evolve EMR Managed Cloud service is designed to support a core user base of 3,500 licensed users, ensuring scalability for large healthcare organisations. The platform includes a comprehensive suite of modules to address diverse clinical and administrative needs. Core modules provided are Desktop Evolve, iPad access, Growth Charts for paediatric monitoring, Patient Manager, and Teleform for document scanning and processing. These modules enable efficient patient record management, workflow automation, and clinical documentation.

Integration capabilities are a key strength of the service. Evolve EMR supports HL7 interfaces for seamless interoperability with other hospital systems, including PAS (Patient Administration Systems), laboratory, radiology, and pharmacy solutions.

The platform also integrates with external scanning solutions, email services, and data warehouses, ensuring comprehensive data flow and accessibility.

Secure LDAP synchronisation is provided for user authentication and access management, while APIs and custom connectors facilitate further integration with third-party applications.

The modular and integration-rich architecture ensures that Evolve EMR Managed Cloud can be tailored to meet the evolving requirements of healthcare providers, supporting both current and future digital transformation initiatives.

Scaling

Independence of resources: We guarantee consistent user experience by leveraging Microsoft Azure’s dynamic scaling capabilities. At the design stage, the service is architected to automatically provide monitoring alerts to allow our teams to allocate additional compute and storage resources based on real-time usage volumes. This ensures that increased demand from one user or group never impacts the performance for others.

Analytics

Service usage metrics: Yes
Metrics types: We provide comprehensive monthly service reports detailing key performance indicators and compliance metrics. Reports include system availability, uptime percentage, incident and problem management statistics, response and resolution times against agreed SLAs, and capacity utilisation. They also cover security events, patching status, and any planned or unplanned maintenance activities.

Usage analytics, API transaction volumes, and data extraction requests are summarised to give visibility of operational trends. These reports are shared with customers via the support portal and discussed during scheduled service review meetings to ensure transparency, continuous improvement, and alignment with contractual obligations.
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least once a year
Penetration testing approach: In-house
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Data Erasure

Data importing and exporting

Data export approach: Users can export their data from Evolve using the Evolve WebAPI, which enables secure retrieval of clinical documents in PDF format along with associated JSON metadata for indexing and interoperability. The API supports authenticated requests via OAuth 2.0 and provides endpoints for bulk or incremental export. JSON metadata includes patient identifiers, document type, timestamps, and audit details, ensuring compliance with NHS standards.

This structured approach allows organisations to migrate or archive data efficiently while preserving both the original document format and contextual information.

Full schema documentation and sample payloads are provided to support integration with external systems.
Data export formats: Other
Other data export formats: PDF only
Data import formats: CSV

Other
Other data import formats: HTML

Word doc

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: We guarantee 99.9% availability for the Evolve EMR Managed Cloud service, excluding planned maintenance. This SLA is measured monthly and covers access to patient records and workflow functionality. If availability falls below the guaranteed level, service credits are applied as a percentage deduction from the monthly service charge, capped at £25,000 per annum.
Approach to resilience: Evolve EMR Managed Cloud service is architected for high resilience, aligning with the UK government’s cloud security principle of ‘Asset protection and resilience’.

The platform is hosted on Microsoft Azure, leveraging geographically separated UK data centres in a hot/cold configuration (UK South as primary, UK West as disaster recovery). Data is continuously replicated between regions using Azure Site Recovery, ensuring rapid failover in the event of a major incident. The service features automated backups, regular disaster recovery testing, and robust operational monitoring for performance, capacity, and security threats.

All infrastructure components are protected by multi-factor authentication, VPN-secured access, and ISO 27001-aligned controls. The architecture is designed to withstand hardware failures, network outages, and regional disruptions, with a six-hour Recovery Time Objective (RTO) and 60-minute Recovery Point Objective (RPO). Regular vulnerability assessments, patching, and protective monitoring further enhance resilience.

Detailed datacentre setup and architectural diagrams are available on request for security reasons. This comprehensive approach ensures that user data and service availability are protected against a wide range of risks, supporting business continuity and compliance with NHS and government standards.
Outage reporting: The Evolve EMR Managed Cloud service provides robust outage reporting to ensure transparency and rapid communication.

When a service disruption or outage is detected, either through automated monitoring or customer reports, Kainos immediately raises an incident in the Kainos Jira Service Management (JSM) system.

Customers are notified via email alerts for critical and major incidents, ensuring timely awareness.

Monthly service reports detail all incidents, root causes, and actions taken, and are distributed by email to key stakeholders.

Customers can also access real-time status and incident updates through the JSM portal.

This multi-channel approach ensures users are promptly informed of outages, ongoing investigations, and resolutions, supporting operational continuity and trust.

Identity and authentication

User authentication needed: Yes
User authentication: Username or password
Access restrictions in management interfaces and support channels: User authentication is enforced through a combination of methods tailored to organisational requirements.

Standard access uses username and password, with optional Multi-Factor Authentication (MFA) for enhanced security. Integration with NHS smartcards and SAML-based identity providers enables single sign-on, while dedicated VPN links or public key certificates are used for administrative access. Role-based access controls ensure users only access permitted resources.

All authentication attempts are logged, monitored, and subject to automated alerts for suspicious activity. Session timeouts and periodic credential reviews further strengthen identity assurance, ensuring compliance with government and NHS security standards.
Access restriction testing frequency: At least once a year
Management access authentication: Username or password

Audit information for users

Access to user activity audit information: You control when users can access audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: You control when users can access audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Our organisation follows a comprehensive suite of information security policies and processes, aligned with ISO/IEC 27001, NHS Data Security and Protection Toolkit, and Cyber Essentials Plus.

Policies cover access control, data classification, encryption, incident management, vulnerability management, and secure development. All staff undergo mandatory security training and regular refresher courses.
The reporting structure is led by a designated Information Security Manager, who reports to the executive board and oversees policy implementation, risk assessments, and compliance audits.

Policy adherence is ensured through regular internal audits, independent external assessments, and automated monitoring tools. Incidents or breaches are reported via a formal process, with escalation to senior management and, where required, regulatory authorities.

Continuous improvement is driven by lessons learned from incidents, audit findings, and evolving threat intelligence. Security policies are reviewed annually or following significant changes in the threat landscape or business operations.

This structured approach ensures that information security remains embedded in organisational culture, with clear accountability and robust mechanisms to detect, respond to, and prevent security risks.
Software Security Code of Practice: Yes

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: All service components are tracked throughout their lifecycle using a centralised configuration management database (CMDB), which records version, ownership, and change history.

Change requests are submitted via the Kainos Jira Service Management (JSM) system and assessed by the Change Advisory Board (CAB). Each change undergoes a formal security impact assessment, including risk analysis and required mitigations, before approval.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: We assess potential threats through regular vulnerability scans, penetration testing, and continuous monitoring of our environments.

Patches for critical vulnerabilities are deployed within one week, while non-critical updates follow a scheduled quarterly cycle.

Threat intelligence is sourced from NHS Digital CareCERT bulletins, Microsoft security advisories, and industry feeds, ensuring rapid awareness and response.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: We use automated tools to monitor logs, network traffic, and system events for signs of compromise, such as unauthorised access or abnormal activity.

On detection, incidents are immediately escalated to the security team for investigation and containment. Critical incidents receive a response within one hour, ensuring rapid mitigation and reporting.
Incident management type: Supplier-defined controls
Incident management approach: We have pre-defined processes for common incidents, such as system outages, data breaches, and access issues, documented in our incident management plan. Users report incidents via the Kainos Jira Service Management (JSM) portal, email, or phone. Incident reports, including root cause and resolution, are provided to customers by email and in monthly service reports.
Post-quantum cryptography secure: No

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks: Yes
Connected networks: Health and Social Care Network (HSCN)

Pricing

Discount for educational organisations: No
Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000: 0%
Between £250,000 and £500,000: 1%
Between £500,001 and £1,000,000: 2%
Between £1,000,001 and £2,500,000: 3%
Between £2,500,001 and £5,000,000: 4%
Over £5,000,001: 5%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: British Standards Institution (BSI Assurance UK Limited)
ISO/IEC 27001 accreditation date: Thursday 12 March 2026
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2022 certification: No
ISO 9001 certification: Yes
Who accredited the ISO 9001 certification: British Standards Institution (BSI Assurance UK Limited)
ISO 9001 accreditation date: Sunday 11 January 2026
What the ISO 9001 doesn’t cover: N/A
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Please provide your Cyber Essentials Certificate Number: 2c834548-3a6d-4bb0-83d1-6d34a110c9e8
Cyber essentials plus: Yes
Please provide your Cyber Essentials Plus Certificate Number: 61806113-7791-4e7a-88c5-1b08983539bb
Other security certifications: No

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

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