BDQ

Getting Jira Service Management Up and Running Training

Get a service desk up and running using Jira Service Management. Learn the most crucial configuration tasks for setting up your service desk.
Learn how to configure a service desk project, including request types, queues, SLAs, automation rules and more.

Features

• Training for Getting Jira Service Management Up and Running

Benefits

• After attending this course, attendees should be able to:
• Create a service management project
• Set up request types
• Create queues
• Create service level agreement (SLA) metrics
• Link your service desk to a Confluence knowledge base
• Add an email account
• Brand your customer portal and global help desk
• Add agents, customers, and other Jira users
• Create and customize automation rules

£2,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

712256384636694

Contact

Dominic Bush
+44 (0)844 8265 236
enquiries@bdq.cloud

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: BDQ provide training via Teams or Zoom. Courses and workshops are delivered by product experts
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Support is normally offered remotely, however BDQ are happy to discuss your requirement, by arrangement

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday - Friday 9am - 5pm, excluding UK Public Holidays. Our response time is between 4 hours and 2 days depending on the severity of the issue. Out of hours support is available at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat support is available via Microsoft Teams or Zoom.
• Web chat accessibility testing: None.
• Support levels: We provide on-demand support to customers requiring assistance, via Cloud Support Engineers and Technical Account Managers. Please see our pricing document for more detail about the costs associated with our different levels of support.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Improve Health and Wellbeing; At BDQ, we believe that the health and well-being of our community is paramount. Our commitment to this principle is reflected in our innovative cloud solutions that empower companies to collaborate more effectively, regardless of geographical barriers. By facilitating seamless communication and data sharing, we enable organizations to focus on what truly matters—nurturing the health and wellness of their teams.; ; Our virtual office model not only reduces environmental impact but also supports the mental and physical health of our team by eliminating commutes and allowing for flexible work arrangements. This approach empowers our employees to maintain a work-life balance, leading to reduced stress.; ; Our services are designed to minimize the stress of technical challenges for our clients. Through our cloud-based platforms, we provide the tools for companies to implement flexible working arrangements, promote wellness programs, and foster a culture of support and inclusivity.; ; We understand that a healthy work environment is foundational to personal and communal well-being. Together, we can build a more resilient and compassionate world where technology serves as a bridge to a healthier future for all.

Pricing

• Price: £2,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.