ROARI LTD

We Schedule It

We Schedule It are the first App marketplace solution focused on connecting individuals to services, locally. Enabling regional, geo-based and service-based marketplaces, because the power of keeping it local can change the future. Empowering residents, visitors, and future customers to connect with local services and discover new favourites close by.

Features

• Marketplace App
• Smart City
• Scheduling
• Marketplace
• Employee scheduling
• Appointments
• Bookings
• Resource scheduling
• White label solution
• Patient Platform

Benefits

• Connects individuals to services, locally.
• Book appointments in real-time from any device
• Automated employee work allocations to cater to booked appointments
• Regional, geo-based and service-based marketplace
• Allows PCI compliant payments for the appointment bookings across Marketplace
• Notifications to keep the customers informed always via email SMS
• Empowers residents, visitors, and future customers to connect with services
• Promotes discovery, engagement and sales, based on region and geography
• Supports management of local service delivery for every citizen
• Designed specifically for Smart Cities and Smart Places

£9.99 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart@roari.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

712576872179061

Contact

Stuart McDonagh
07960943194
stuart@roari.io

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Requirement is modern web-standards compliant browser
  • Internet Connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please refer to SLA's detailed in the attached Terms & Conditions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We Schedule It's web chat is periodically QA'ed for all user types, including accessibility in line with WCAG 2.1 A guidelines.
• Onsite support: Yes, at extra cost
• Support levels: We Schedule It's support levels are detailed in the Terms Document.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We Schedule It provide online training and user documentation for the new remote virtual normal. Onsite training can also be provided if and when required by the buyer.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We Schedule It can provide the extract of customer data up on request in a CSV format at the end of the contract.
• End-of-contract process: We Schedule It's service ceases whereby there are no further messages and / or notifications sent in effect from the end of contract date.; ; Users will have upto 30 days to request their data extract before accounts are disabled.; ; A credit / invoice note is issued within 30 days to cover any additional or under usage post contract end date.; ; We Schedule It can provide additional access and user support post contract end date but this will be charged as per the rate card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We Schedule It's marketplace is a responsive website that dynamically populates and re-flows based on the device used for the client.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: We Schedule It's dynamic and responsive marketplace includes a service interface for users to access information.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: We Schedule It's service is periodically QA'ed for all user types, including accessibility in line with WCAG 2.1 A guidelines.
• API: No
• Customisation available: Yes
• Description of customisation: We Schedule It's marketplace can be customised in regards to content and workflow to suit the buyers requirement.

Scaling

• Independence of resources: We Schedule It Ltd's service uses auto scaling services offered by cloud service providers which monitors load on the application and automatically adjusts capacity to maintain steady, predictable performance

Analytics

• Service usage metrics: Yes
• Metrics types: Default performance metrics of the marketplace are provided by the cloud service providers; ; We Schedule It will provide service metrics to monitor the usage of the customer depending on the product offerings/licenses they might have opted for
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: We Schedule It provides a predefined format for the clients to provide their customer data in a CSV file which can be exported by WSI on behalf of the clients
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We Schedule It will be using the established cloud PAAS providers, we will guarantee an up-time of 99% depending on the service and availability model.
• Approach to resilience: We Schedule It utilises established cloud service providers which have multiple zones and regions that their PAAS services are running in, so if something was to happen in one zone it is mirrored and still running
• Outage reporting: We Schedule It has email alerts configured to trigger any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access control is managed through role based access control allowing access to information where necessary to users with elevated permissions. ; ; Least privilege, access is only given if needed, and a use case is required for each additional level and is regularly reviewed.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials Certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials certified
• Information security policies and processes: As per Cyber Essentials.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We Schedule It can provide changes where necessary in line with supplier defined controls.; Code and deployment scripts are built via continuous integration off a tracked source control branch and packaged as artefacts. ; Artefacts are published via automation scripts hosted on secure deployment agents (DevOps); Code outside of source control is never deployed ; Automation is the primary deployment mechanism; All build and deployments are logged at a granular level
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We Schedule it analyses threats regularly and including notifications from third-party monitoring companies. We Schedule It can develop and deploy fixes or patches as per our SLA table provided. We rely on PaaS components which are managed and patched by cloud service providers. We configure and lock down security options wherever applicable if required on the services used.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Risks are monitored through Azure Security Center; ; https://docs.microsoft.com/en-us/azure/security/azure-security-management. ; ; https://docs.microsoft.com/en-us/azure/security-center/security-center-detection-capabilities; ; Incidents are responded to immediately on detection.; ; Our service provider monitors and protects against DDOS attacks and will inform us immediately when such attack occurs. We work with our service provider to identify any compromises and will inform clients of any potential breaches.
• Incident management type: Supplier-defined controls
• Incident management approach: We Schedule It's incident management process adheres to recognised industry standards, including but not limited to compliance and governance.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We Schedule It is a remote virtual business and we do not currently use or anticipate any future use of energy-heavy technology for the effectiveness of our local solution. As a paperless business, we proudly support net zero emissions and work tirelessly with other organisations to remove their need for printing and posting via hybrid mail solutions. Our technology, will help reduce climate change through the use of sustainable technology, thereby improving environmental sustainability.; ; We continue to raise awareness and promote reducing our community dependency on single use plastics. Our Scottish co-founder has given up his motor vehicle and cycles instead to demonstrate how change has to be adopted and sustained to make the contribution resonate within his local community. By taking small incremental steps daily, we will make a major positive impact on the wider society and the environment.
• Equal opportunity:

  Equal opportunity

  We Schedule It is committed to equality, diversity and inclusion. The principles of equality, diversity and inclusion are embedded into our leadership, policies, systems, processes, and governance arrangements. Our values are very important to us, and we ensure this is communicated to any potential employees from the moment we communicate and engage, to ensure anyone we work with internally or any organisation we contract with externally shares a similar set of values and they operate to a demonstrable set of behaviours.

Pricing

• Price: £9.99 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We Schedule It's marketplace solution is free to deploy as per it's vanilla configuration for a one month free trial.; ; Any and all customisations will have to be paid for before go live.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart@roari.io. Tell them what format you need. It will help if you say what assistive technology you use.