Answers and Solutions ltd

Shopping cart: Website with full eCommerce capability

A cloud based application to enable an online shop. Easily upload details of items for sale.

Can be used as an Out-of-the-Box website shop - easy to use.

This service entails the integration and configuration of several commercial software products with 10+ years in the marketplace

Features

• Fully featured website with Shopping cart.
• Sales mode provides an online shop. Simply upload your stock.
• Buyers can view Purchases and Sellers have Sales actions screens.
• Lists of sales for order workflow and dispatch
• Advanced Options - below.
• Multiple Sellers Possible, each having individual shopfronts and payment facilities
• Configurable option to allow buyers to make offers

Benefits

• Minimal IT skills needed to operate an online shop.

£500 an instance a quarter

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Christopher.Wainwright@letsdiscuss.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

712742252778939

Contact

Christopher Wainwright
02920733722
Christopher.Wainwright@letsdiscuss.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Cloud hosting services. You will need to purchase our hosting service to use this solution.
• Cloud deployment model:
  • Private cloud
  • Community cloud
• Service constraints: The software is highly configurable. For all practical purposes, you are unlikely to be constrained by it.
• System requirements: We offer this ready for use in our hosted environment

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Usually within a few hours, but our SLA will be 48hrs
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We shall produce a base system setup. Onsite training may be required.; ; Please see the Service Description.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training. We will provide two installations - a live production system plus a sandboxed system where it is safe to experiment.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The data is stored in an open source database and as discrete files (the photo's are held as jpg files) The database software is freely available. The customer will obviously be taking over full GDPR responsibilities when we migrate the data.
• End-of-contract process: Data can be exported in one of several formats.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The software is responsive to which type of device is being used. It will detect a mobile phone and then changes layout used to suit smaller screens.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Fully Accessible via the Internet Browser in use.; A suitable Phone/Camera is required when uploading images.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Informally meets WCAG 2.1A - Most people seem to access the system form a phone so many aspects of the standard don't apply.; ; On a PC this Works well with keyboard and mouse input.
• API: Yes
• What users can and can't do using the API: The API enables customisations beyond the extensive adjustments possible through the service configurations possible during installation. Supplier support is required for API usage.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Here customization means configuration alterations. Many features are alterable, we shall deliver it with optimal settings already made. An admin user can configure it, further or we can be commissioned to configure to your needs.; ; Customization by the software architecture team beyond standard config change is possible at extra cost.

Scaling

• Independence of resources: The software will be hosted on servers that we own and operate. These can scale out significantly, and additional servers will be added when the need arises.; ; Our company policy is to over-provision, not under provision.

Analytics

• Service usage metrics: Yes
• Metrics types: The metrics would be the underlying metrics from the hosting platform.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The data is held in a MySQL format. There are numerous 3rd party tools available for extracting / manipulating MySQL data.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Data import from ebay is possible
  • CSV data import

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim for 99.9% availability. In the event of an unplanned outage of one or more hours being notified we will provide a week of free operation.; ; Pre-notified outages do not qualify for refunds since we will liaise with the customer and choose a time mutually acceptable. Planned works are rare, and will be scheduled for out of hours.
• Approach to resilience: This is available on request
• Outage reporting: A public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Within the application, these are restricted via complex password and username combinations. Management interfaces for our cloud hosting platform are provided in the hosting service description.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: 2-factor authentication of Public key authentication could be provided at extra cost.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: WorldPay
• PCI DSS accreditation date: 31/10/2019
• What the PCI DSS doesn’t cover: TBC
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: We have a company information security policy. Audits are undertaken to ensure these policies are maintained.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use the ITiL Configuration and Change management appraoch
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The application has been PenTested. The results of Pentesting were discussed with the software architecture team.; ; The application utilities a secure encrypting service to protect the codebase. Host operating system patches are installed as they become available, as are updates to the applicatipon.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We are subscribed various services that check the integrity of our hosting platform. We run regular Anti-Virus scans. The risks not covered include those from people with valid username/passwords who deface a website / damage data etc. Scanning services that address this risk are available at extra cost.; ; Our aim is to avoid being compromised. Our response is determined by the type of compromise detected.
• Incident management type: Undisclosed
• Incident management approach: Users can report incidents via a ticketing system. Reported incidents will be logged and an incident report provided at month end. Reports will not be generated in those months when no incidents occurred unless requested by the buyer.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our services help climate change by reducing and where appropriate, reducing or even eliminating the volume of home-office commuting necessary. Our data-centres are powered by suppliers who use renewable energy.

  Covid-19 recovery

  Large in-person meetings by people traveling long distances carries a high risk of spreading Covid-19. Through digital communications, our services are helping towards the recovery through reducing mixing between widely spaced geographical locations.

  Tackling economic inequality

  We encourage our staff to do pro-bono work for UK-based charities because it allows them to assume high levels of responsibility and thus gain experience not easily obtained in a high-consequence workplace. Staff who are undertaking such activities are still paid a salary; this has multiple benefits. It benefits the people who use the services of the charity being supported. It also benefits the individual who can strengthen their skills in a safe environment.; ; We also employ people in the regions of the UK still affected by the post-industrial economies. We are able to redistribute economic activity and thus enhance the economic well-being of people in these economically disadvantaged areas.; ; We actively look for SME sized organisations when seeking suppliers and sub-contractors because they offer better value for money, and are usually staffed by highly motivated individuals. Contracts awarded to Answers and Solutions will help the UK Government in its drive towards its leveling up agenda.

  Equal opportunity

  Answers and Solutions are committed to equal opportunities and do not discriminate in any way. We provide opportunities for people whose family commitments make it easier for them to fit their work duties around family duties through not prescribing fixed working hours; we work to goals achieved and not the number of hours spent watching the clock. We allow staff to take extended time off during school holidays or when other caring duties require that.

  Wellbeing

  Self-fulfilled individuals will always make good employees, good employees make for conscientious staff, and that is always good for a Buyer.; ; We encourage al of our staff to develop their skills and stretch their abilities. We encourage our staff to do pro-bono work for UK based charities because it allows them to assume high levels of responsibility and thus gain experience not easily obtained in a high-consequence workplace. We pay our staff while they do such work.

Pricing

• Price: £500 an instance a quarter
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a free demonstration system. We reset this from time to time.; ; The demonstration is more than adequate for testing and evaluation. We don't include staff training during the evaluation stage. You should not load live data into the system since we will not be able to migrate it.
• Link to free trial: Provided On Request

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Christopher.Wainwright@letsdiscuss.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.