BRAMBLE HUB LIMITED

Bramble Hub - ServiceNow

Our ServiceNow consultancy and support services help organisations design, implement, and optimise the platform to deliver measurable improvements in service performance, automation, and governance. We provide end‑to‑end expertise across ITSM, ITOM, CMDB, HRSD, CSM, GRC, and custom applications.

Consultancy Services

Features

• ServiceNow Strategic advisory, roadmap development, and platform maturity assessments
• ServiceNow Solution and integration architecture, CMDB design, and data governance
• Agile implementation of new modules, workflows, and custom applications
• Process optimisation, automation, and platform health checks
• BAU application support, incident resolution, and minor enhancements
• Platform administration, user/role management, and integration monitoring
• Upgrade planning, regression testing, and feature adoption
• Service Reviews & Continuous Improvement
• Platform Optimisation & Health Checks

Benefits

• Faster, Higher‑Quality Delivery
• Improved Service Performance
• Enhanced Governance & Compliance
• Stable, Secure, and Well‑Managed Platform
• Continuous Improvement & Optimisation
• Cost Efficiency & Value for Money
• Improved user experience
• Innovation
• Reduced manual effort through workflow automation
• Industry and ServiceNow Best Practice aligned

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@bramblehub.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

713007414639414

Contact

Geoff Couling
+44 (0) 2077350030
contact@bramblehub.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • EDiscovery and forensics

  Persuasive content management

  • Digital Asset Management Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: SaaS based
• System requirements:
  • Client Devices - Modern browser, JavaScript, cookies, internet access
  • Network - HTTPS outbound, TLS1.2+, allow listing if required
  • MID Server - Windows/Linux host, 4cores, 8–16GBRAM, internal network access
  • Integrations - API connectivity, SSO support, secure authentication
  • Security - MFA/SSO, RBAC, audit logging

User support

• Email or online ticketing support: Yes
• Support response times: P1 – Critical Complete outage or major business impact; 15–30 minutes P2 – High Significant degradation; limited functionality; 1 hour during business hours P3 – Medium Standard issues with moderate impact: 4 hours during business hours P4 – Low Minor issues, cosmetic defects, general queries: 1 business day during business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: ServiceNow components, such as Virtual Agent Web Client, Live Chat, and Service Portal widgets, have undergone accessibility evaluation using both automated tools and manual testing with assistive-technology users. Screen Reader Testing with Real Users ServiceNow confirms that its web chat and Virtual Agent interfaces have been tested with screen‑reader users, including: - JAWS (Windows) - NVDA (Windows) - VoiceOver (macOS and iOS) - TalkBack (Android) This testing is part of ServiceNow’s VPAT/ACR process for WCAG 2.2 AA. Keyboard‑Only and Switch‑Control Testing ServiceNow testing with users who rely on: - Keyboard‑only navigation - Switch devices - Alternative input methods Cognitive Accessibility Testing ServiceNow testing with users who have: - Cognitive processing differences - Memory or attention‑related impairments Low‑Vision and Zoom/Magnification Testing ServiceNow testing with: - Browser zoom up to 400% - OS‑level magnifiers - High‑contrast modes Checks included: - Chat bubble contrast - Button visibility - Text resizing without loss of functionality - Maintaining layout integrity at high zoom levels Automated + Manual Hybrid Testing ServiceNow uses: - Automated scanning tools (axe, WAVE, internal tools) - Manual audits by accessibility specialists - User testing with AT users - This hybrid approach is standard for enterprise platforms.
• Onsite support: Yes, at extra cost
• Support levels: Business Hours Support: 09:00–17:00, Monday–Friday Extended Hours Support: 08:00–20:00, Monday–Friday 24/7 Critical Support: For P1 incidents only Full 24/7 Managed Service: Optional premium model
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: ServiceNow helps users start using the service through a simple, secure login process using existing organisational credentials, followed by an intuitive, WCAG 2.1 AA‑compliant interface that guides users through key tasks from day one. The Service Portal or Employee Center provides a clear, self‑service entry point with searchable categories, step‑by‑step forms, and embedded knowledge articles to support new users without training overhead. Contextual help, tooltips, and automated notifications further assist users in submitting requests, reporting issues, and tracking progress. Administrators and support teams benefit from role‑based onboarding, in‑platform tours, and low‑code configuration tools that make it easy to tailor the experience to local NHS, council, or central government processes, ensuring users can adopt the service quickly and confidently. ServiceNow provides comprehensive online training, user documentation, and role‑based learning paths through the Now Learning platform, and organisations may optionally procure onsite or virtual instructor‑led training for administrators, service desk teams, and specialist roles. This blend of accessible design, self‑service resources, and structured training options ensures that NHS, Local Authority, and Central Government users can begin using the service confidently and efficiently from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a ServiceNow contract ends, public‑sector customers retain full control of their data and can extract it in several secure, standards‑based ways. The platform provides export capabilities across all major record types, allowing organisations to download their information in CSV, XML, JSON, or Excel‑compatible formats, depending on the table and permissions. Administrators can also use REST or SOAP APIs to extract data programmatically, which is often preferred for large datasets or structured offboarding. Attachments, knowledge articles, and configuration items can be exported through native tools or via scripted exports. If a MID Server was used for integrations, it can support bulk extraction during transition. ServiceNow does not restrict data extraction at contract end, and all exports respect existing access controls to ensure security and compliance with NHS DSPT, Cyber Essentials Plus, and central government data‑handling requirements. Organisations can also request a full database export through ServiceNow support if required for transition or archival. This ensures that NHS, Local Authority, and Central Government customers can retrieve all their data in open, portable formats before the service is decommissioned.
• End-of-contract process: He customer retains full ownership of all data held within their ServiceNow instance, and the platform provides secure, standards‑based mechanisms to extract this information before decommissioning. Administrators can export records in open formats such as CSV, XML, JSON, or Excel‑compatible files, and large or structured datasets can be retrieved programmatically through REST or SOAP APIs. Attachments, knowledge articles, CMDB data, and configuration items can also be exported using native tools or scripted exports. Public‑sector customers may additionally request a full database export through ServiceNow support if required. ServiceNow does not provide continued platform access beyond the agreed termination date. User accounts, integrations and environments (production, sub‑prod, sandboxes) are deactivated during decommissioning. ServiceNow does not provide ongoing support, hosting, backups or security monitoring on contract expiry. Post‑termination data handling, such as extended storage, retrieval, or reactivation of the instance, is not included unless separately contracted. ServiceNow also does not include migration services, data transformation, or consultancy to move data into another system - customers are responsible for extracting their data before shutdown using the available export tools and APIs. After the retention period, ServiceNow does not keep or archive customer data; it is securely deleted in line with ISO 27001‑aligned processes.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop = full‑power, analyst/admin experience Mobile = streamlined, task‑focused, on‑the‑go experience Both are secure, accessible, and fully integrated, but they serve different user groups and use cases.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: A ServiceNow service interface is any mechanism that allows: - Users to interact with the platform (UI, mobile, portal) - Systems to integrate with ServiceNow (APIs, IntegrationHub, MID Server) - Processes to trigger workflows (catalogue, flows, business rules) - Data to move in and out of the platform (import sets, CMDB APIs)
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: ServiceNow conducts structured accessibility testing using a range of assistive technologies, including JAWS, NVDA, VoiceOver, TalkBack, keyboard‑only navigation, screen magnifiers, and speech‑to‑text tools. This testing validates that core public‑sector user journeys—such as submitting requests, navigating the Service Portal, reading knowledge articles, and approving tasks—are fully operable and compliant with WCAG 2.1 AA and EN 301 549 standards. ServiceNow combines automated scanning with manual testing by accessibility specialists and real users of assistive technology to ensure the interface remains accessible across platform upgrades. Known limitations are transparently documented, with continuous improvement built into the product lifecycle.
• API: Yes
• What users can and can't do using the API: Our ServiceNow platform provides secure, standards‑based APIs that enable controlled integration with NHS, Local Authority, and Central Government systems while maintaining compliance with public‑sector security, audit, and data‑protection requirements. All API access is governed by role‑based access controls, audit logging, and encrypted transport (TLS 1.2+), ensuring that only authorised systems and users can interact with the platform. APIs support secure authentication methods such as OAuth 2.0 and Basic Auth, enabling organisations to integrate safely with identity providers, line‑of‑business systems, and monitoring tools. Through the API, public‑sector organisations can create, update, and query records (e.g., incidents, requests, users, assets, and CMDB items), automate workflows, and exchange data with external systems. However, the API cannot be used to perform platform upgrades, modify global system properties, bypass access controls, or alter administrative configuration areas such as Flow Designer or Studio. All API activity is subject to audit, logging, and governance controls aligned with NHS DSPT, Local Government security policies, and Central Government standards including the Technology Code of Practice. This approach ensures that integrations are secure, traceable, and compliant, while protecting sensitive health, citizen, and government data and maintaining the integrity of the ServiceNow platform.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The ServiceNow platform provides extensive configuration and customisation capabilities that allow customers to tailor workflows, forms, and user experiences to their operational needs while maintaining full compliance with public‑sector governance and security standards. Users can: - Build custom applications using App Engine - Create Scripted REST APIs - Write server‑side scripts (Script Includes, Business Rules) - Develop client‑side scripts for advanced UI behaviour - Extend IntegrationHub with custom actions or spokes - Extend the CMDB with new classes and relationships Administrators can create and modify forms, fields, tables, catalog items, workflows, SLAs, notifications, dashboards, and reports using low‑code tools such as Flow Designer, UI Policies, Business Rules, and the Service Portal/Employee Center configuration framework. These capabilities enable rapid adaptation to local processes without introducing technical debt. Where more advanced functionality is required, the platform supports controlled extension through Scripted REST APIs, IntegrationHub actions, custom applications, and server‑side or client‑side scripting. All such development is governed through role‑based access controls, CAB processes, and platform design authority oversight to ensure compliance with NHS DSPT, Cyber Essentials Plus, ISO 27001, and central government security policies.

Scaling

• Independence of resources: ServiceNow is designed to deliver consistent performance regardless of user demand. It uses a multi-instance cloud architecture, where each customer operates on a dedicated application instance, database and runtime environment, ensuring complete performance isolation from other tenants. The platform continuously monitors utilisation and automatically scales compute, memory and storage to maintain responsiveness during peak demand. Traffic is balanced across redundant infrastructure, with high-availability, resilience and failover built in to ensure stable, predictable service levels at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: ServiceNow provides comprehensive usage metrics that enable public‑sector organisations to monitor adoption, performance, and service quality across all modules. The platform captures detailed data on user activity, service demand, workflow efficiency, and SLA compliance, allowing NHS, Local Authority, and Central Government teams to evidence performance against contractual KPIs and statutory reporting requirements.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: AES‑256 encryption
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: The platform provides export capabilities across all major record types, allowing organisations to download their information in CSV, XML, JSON, or Excel‑compatible formats, depending on the table and permissions. Administrators can also use REST or SOAP APIs to extract data programmatically, which is often preferred for large datasets or structured offboarding. Attachments, knowledge articles, and configuration items can be exported through native tools or via scripted exports. If a MID Server was used for integrations, it can support bulk extraction during transition. Organisations can also request a full database export through ServiceNow support if required for transition or archival.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • Excel
  • JSON
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: ServiceNow provides a contractual 99.8% minimum monthly availability SLA for all production instances. This equates to: - Maximum downtime per month: approximately 1 hour 27 minutes - Typical real‑world performance: often 99.99%+ availability This SLA applies to: - Core platform services - Application and database layers - Network connectivity within ServiceNow’s control - All production instances hosted in ServiceNow data centres or hyperscale cloud regions If availability falls below the SLA, customers are entitled to service credits.
• Approach to resilience: ServiceNow is designed as a highly resilient, enterprise-grade SaaS platform that maintains service continuity during component failure, maintenance activities or regional disruption. Its architecture incorporates layered redundancy, automated failover and built-in disaster recovery to ensure consistent availability. Each customer instance operates across multiple active application nodes. Load balancing and continuous health checks automatically route traffic away from unhealthy nodes, allowing components to be patched/replaced/upgraded without user impact. ServiceNow hosts instances in paired datacentres within the same geographic region. These facilities provide resilient power, cooling and network connectivity, with continuous data replication between primary/secondary sites, protecting against hardware faults, localised datacentre failures. The platform uses highly available database clustering with real-time replication. If a primary database node fails, a replica is automatically promoted to maintain service continuity and data integrity. ServiceNow continuously monitors infrastructure health, performance, capacity. Where issues are detected, the platform automatically removes affected components, provisions replacements, rebalances workloads. Disaster recovery is built-in as standard, with regional failover, near-zero RPO and a typical RTO of under four hours. Rolling upgrades and maintenance are performed without downtime. For UK public-sector customers, ServiceNow supports UK or EU data residency, UK-based failover and alignment with ISO 27001 and NCSC Cloud Security Principles.
• Outage reporting: ServiceNow reports outages through a combination of its public status portal, instance‑specific alerts, automated notifications, and formal post‑incident reports, ensuring full transparency and real‑time visibility for customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: ServiceNow restricts access to management interfaces and support channels using strong, independently audited security controls. All access requires unique user accounts, multi-factor authentication and role-based permissions, enforcing least-privilege access. Administrative and support access is granted on a just-in-time, time-limited basis and is customer approved where required. Management interfaces are protected by network segmentation, IP restrictions and encrypted connections. All access is fully logged, monitored and reviewed by a 24x7 security operations team. Customer support channels require authenticated accounts with controlled permissions, ensuring only authorised users can raise or manage service requests.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 1 & SOC 2 Type II Reports, CSA STAR Certification, NIST Alignment (800‑53 and 800‑88), FedRAMP High / DoD IL4 & IL5, Compliance with NCSC Cloud Security Principles.
• Information security policies and processes: ServiceNow operates a mature, independently audited Information Security Management System (ISMS) that governs how the platform protects customer data, manages risk, and ensures secure operations. Its policies and processes are aligned to internationally recognised standards and are reviewed, tested, and audited on a continuous basis: - ISO/IEC 27001 Information Security Management System (ISMS) - Cloud‑Specific Security Policies (ISO/IEC 27017) - Privacy and Data Protection Policies (ISO/IEC 27018) - Secure Development Policies (SSDLC) - Operational Security Policies - Identity and Access Management Policies - Incident Response Policies - Data Sanitisation and Destruction Policies - Compliance and Assurance Processes - Alignment with NCSC Cloud Security Principles
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Management approach; ; ServiceNow operates a mature, ITIL-aligned configuration and change management framework designed to protect platform stability and security. All changes follow a documented lifecycle including risk assessment, approval, testing, deployment and post-implementation review, and are independently audited against ISO 27001 and SOC standards. Platform updates follow a secure software development lifecycle with segregated environments and comprehensive testing before release. Changes are deployed using controlled, rolling upgrades that avoid customer downtime. Continuous monitoring and automated rollback ensure that any degradation is quickly detected and resolved, with advance customer notification and clear release documentation provided.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: ServiceNow operates a continuously monitored vulnerability management process aligned to ISO 27001 and NIST standards. Potential threats are assessed using automated infrastructure and application scanning, secure code analysis, dependency monitoring, third-party penetration testing, and responsible disclosure and bug-bounty programmes. Threat intelligence is sourced from industry feeds, security vendors, government advisories and internal research. Vulnerabilities are risk-rated and prioritised, with critical issues patched rapidly in line with FedRAMP and NIST timelines. Patches are deployed using controlled, zero-downtime updates, with remediation verified and monitored to ensure service security and continuity.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: ServiceNow operates continuous protective monitoring across its platform to identify potential security compromises. This includes real-time monitoring of system activity, configuration changes, vulnerability exposure, access patterns and anomalous behaviour using automated analytics and security tooling. When a potential compromise is detected, events are immediately triaged by a 24x7 security operations team, with containment and remediation actions initiated as required. Incidents are handled in line with defined response playbooks, with critical events addressed within minutes and customers notified promptly. Post-incident reviews are conducted to strengthen controls and prevent recurrence.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: ServiceNow operates a mature, ITIL-aligned Incident Management process to ensure that customer-reported issues are logged, triaged, investigated, and resolved consistently and transparently. The process is supported by the Now Support (HI) Portal, automated diagnostics, and a global 24/7 support organisation. Incident Logging Customers can raise incidents through several official channels: - Now Support (HI) Portal – Primary Method - Automated Instance Diagnostics - Phone Support (for Priority 1 incidents) Incident Update/Reports: - Regular updates via email - Post Incident Reporting - Transparency via Status Pages For significant incidents, ServiceNow provides: - Root Cause Analysis (RCA) - Post Incident Review (PIR)
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: He free version of ServiceNow is a Personal Developer Instance—a fully functional but non-production ServiceNow environment provided for learning, development, and prototyping, with admin access, no SLA, and automatic reclamation if inactive.
• Link to free trial: https://developer.servicenow.com

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: Tuesday 31 December 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: UKAS
• ISO 9001 accreditation date: Tuesday 31 December 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 94c671e6-823b-4c1b-9e66-be61b04e765c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3b271556-6f71-40cd-bd60-169f03c35f6e
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@bramblehub.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.