XYTAL HEALTH MANAGEMENT LIMITED
Xytal Consulting - Healthcare Leadership & Transformation
Xytal works exclusively supporting NHS teams with improvement programmes and managing strategic change.
Specifically, we invest in leadership, realise value from digital, and develop effective interfaces across Integrated care.
We are a National General Practice modernisation delivery partner with a track record supporting improvement in over 1,000 different NHS organisations.
Features
- Delivering Practice Level Support to help practices operate more efficiently.
- Providing improved collaboration across primary and secondary boundaries
- Developing Leaders who feel confident to influence change
- Creating a culture of innovation
- Supporting the Integration of Neighbourhood Teams
- Delivering digital transformation, including to Cloud based services
- Supporting people to adopt new ways of working with digital.
- Through our Leadership Programmes, strengthening leadership for managing change
- Building capability and confidence, across leaders, teams and stakeholders
- Delivering optimised workflows
Benefits
- Helping practices operate more efficiently and enhance the patient experience
- Improve access to care
- Providing inclusive and straightforward online and telephone access
- Improving processes, reducing duplication, increasing efficiency, reduce time and cost.
- Providing stronger relationships and trust between areas
- Tailored Support - to understand your unique challenges.
- We create cultures of ownership, collaboration, continuous improvement.
- Creating the leadership to manage change and transformation.
- Improved data utilisation and decision making
- Ensuring compliance with regulations and standards.
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
7 1 3 2 7 2 8 4 4 2 4 7 6 4 4
Contact
XYTAL HEALTH MANAGEMENT LIMITED
Jason Roberts
Telephone: 07512 548 047
Email: tenders@xytal.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Engagement and communication planning
- Project management and governance
Service scope
- Service constraints
- Not Applicable - There are no service constraints.
User support
- Email or online ticketing support
- Yes
- Support response times
-
We provide support Monday to Friday, between 9am and 5pm (excluding Bank and Public Holidays).
Support is provided via email, telephone and through our website.
All contacts are responded to with 2 hours, maximum.
Extended hours, holiday and weekend support can be provided but may incur an additional cost. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide support Monday to Friday, between 9am and 5pm (excluding Bank and Public Holidays).
Support is provided via email, telephone and through our website.
All contacts are responded to with 2 hours, maximum.
Extended hours, holiday and weekend support can be provided but may incur an additional cost.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £500.00 | £500.00 |
| Associate business architect | £600.00 | £600.00 |
| Business architect | £800.00 | £800.00 |
| Lead business architect | £1,000.00 | £1,000.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,500.00 | £1,500.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £400.00 | £400.00 |
| Junior business analyst | £500.00 | £500.00 |
| Business analyst | £600.00 | £600.00 |
| Senior business analyst | £800.00 | £800.00 |
| Lead business analyst | £1,000.00 | £1,000.00 |
| Head of business analysis | £1,200.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,500.00 | £1,500.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £400.00 | £400.00 |
| Junior service designer | £500.00 | £500.00 |
| Service designer | £600.00 | £600.00 |
| Senior service designer | £800.00 | £800.00 |
| Lead service designer | £1,000.00 | £1,000.00 |
| Head of service design | £1,200.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £400.00 | £400.00 |
| Junior user researcher | £500.00 | £500.00 |
| User researcher | £600.00 | £600.00 |
| Senior user researcher | £800.00 | £800.00 |
| Lead user researcher | £1,000.00 | £1,000.00 |
| Head of user research | £1,200.00 | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Wednesday 7 January 2026
- What the ISO/IEC 27001 doesn’t cover
- The whole of Xytal is covered by this certification, nothing is excluded.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- British Assessment Bureau
- ISO 9001 accreditation date
- Wednesday 7 January 2026
- What the ISO 9001 doesn’t cover
- The whole of Xytal is covered by this certification, nothing is excluded.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Ac450e2e-4e91-4042-b49f-6dadea1a3895
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- B11b50c7-396e-4c6e-92e8-f95366a6152f
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Plans for positive actions with community groups.
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
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Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@xytal.com.
Tell them what format you need. It will help if you say what assistive technology you use.