Fordway

Cloud End Point Protection and Compliance Service from Fordway

Fordway Endpoint Data Protection and Compliance is a fully-automated, enterprise-class solution offered as software as a service (SaaS), covering backup, restoration, compliance and legal. Endpoint Protection and Compliance offers elastic, on-demand backup storage that scales for any number of users, with data stored in either Amazon AWS or Microsoft Azure.

Features

• Centralised storage ensures protected data. Full visibility for data governance
• Federated search identifying files locations. Geographic location of mobile devices
• Automated compliance monitoring and deep audit trails for risk identification
• Legal hold management enables data to be preserved as required
• Extensive data policy configuration options meeting global data privacy requirements
• Integrated DLP assists in preventing data breach of lost devices
• Remote wipe (automatic or admin-initiated), geo-location, and enforced encryption
• Enterprise-grade encryption in-transit (256-bit SSL) and at-rest (AES-256)
• OS support: Windows, Mac, IOS, Android, Linux, Chromebook
• High availability and enterprise-scale RPO and RTO

Benefits

• Automated backups to a predetermined schedule with no user disruption
• Public Cloud hosted offering anytime, anywhere access from any device
• Immediate self-service restore to swiftly resume work on new device
• Backup, recovery, archive for cloud applications e.g. Office365, SharePoint, Google
• Automated installation and integrated mass deployment; straightforward and simple deployments
• Unified interface enables your IT team with centralised administration
• Intuitive bandwidth, resource usage and scheduling settings
• Per user licence model enables unlimited data to be stored
• Enterprise-class security, compliant with international standards (SOC-1, SOC-2, SOC-3)
• Up to 99.99999% Customer Data durability and 3-way data redundancy

£2.50 to £15 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

713457102541943

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The service runs active/active across multiple Cloud availability zones, Azure and AWS hosted options. There is no requirement for planned downtime of the underpinning service infrastructure, it is available 24x7x365. OS and application patching of instances may require server instance downtime but the service will not be affected. Due to operating from a fully resilient and virtualised environment there is no requirement for planned downtime of the underpinning IaaS infrastructure, each quarter Fordway reserve the right to invoke a 4 hour maintenance window, a maximum of two of these can be invoked per datacentre in any rolling year.
• System requirements:
  • Windows 8, 10, 11, MacOS 10 and later, Chromebooks supported
  • IOS and Android client support for tablets and mobiles
  • All data storage costs included

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Tested integration with JAWS for visually impaired users
• Onsite support: Yes, at extra cost
• Support levels: Fordway provide a standard SLA that details response times which can be tailored to customer needs
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Fordway have an on-boarding process for this service as it requires detailed configuration information and implementation of interfaces. The on-boarding process will be subject to a project framework in which full testing, pilot and handover will be tasked. This will include training of users and system administrators. Process requirements are detailed in the Service Description.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Fordway have an exit procedure where we work with the customer to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.
• End-of-contract process: Fordway have an exit procedure where we work with the customer to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: InSync web provides the same user functionality via web and mobile
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: The service is dependent on the customers policies, requirements and operating environment and will be agreed on engagement. Customisation will be aligned to the contract and supporting SLA.

Scaling

• Independence of resources: Users are guaranteed scalability through solution design and Fordway's ISO27001 accreditation on their service structure

Analytics

• Service usage metrics: Yes
• Metrics types: Fordway have a standard SLA with any defined usage metrics that the service requires and is dependent on the service design.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Druva

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data on request and in an agreed format depending on their requirements
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Native file format of applications backed up
  • Import into OneDrive, Dropbox or other cloud service
  • Export to AWS S3, Azure Blob or Google Cloud
  • Export to portable hard disk
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Native application file format
  • Import from OneDrive, Dropbox or other hosted file storage
  • AWS S3 and AWS file storage
  • Azure Blob storage, Azure Files
  • Any NAS device

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Disclosed on request
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Disclosed on request

Availability and resilience

• Guaranteed availability: Fordway provide a standard SLA with availability of 99.95% measured annually; 99.9% any quarter. Fordway recompense users with a credit of 2.5% of the monthly service contract value for each working hour the service has not met the SLA up to a maximum of 20% of the monthly service charge
• Approach to resilience: All elements of the service are operated and secured to ISO27001 under Fordway’s existing certification. Fordway Endpoint Protection copies data to multiple availability domains in diverse datacentres across multiple EU located public cloud providers to provide a fully resilient service
• Outage reporting: The service provides service updates which are notified into the client dashboard in their portal and can be configured to send email alerts if desired. The service operates under Fordway's standard SLA and any service outages will be reported as per the SLA which can be tailored to the customer's requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: None
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Statement of Applicability disclosed on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • PSN Service Provider (PSN/SP)
  • Pan Government Accreditation to OFFICIAL & OFFICIAL-SENSITIVE
  • NHS IGSoC for N3/HSCN certification
  • PAS555
  • GCLOUD Assured
  • ISO27017
  • ISO27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: These are defined and audited as part of Fordway's ISO27001 certification, with regular senior management review. Details and supporting documentation will be made available on request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Fordway's risk management aligns with ISO27001
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Fordway incident management process complies to ISO27001:2013 and aligns to ITIL best practise and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Fordway is ISO14001 accredited for all our operations. We have three key initiatives running for fighting climate change.; 1) Datacentre footprint reduction plan - we are consolidating datacentres into energy efficient public cloud environments; 2) Reducing office footprint - we are downsizing our offices to reduce their carbon consumption ; 3) Hybrid working - this is now our standard working practice to reduce commuting and travel emissions.; We have the following in place to assist fighting climate change:; • Reducing Carbon Footprint; o Fordway Environmental Support Group; o ISO14001 accredited Environmental Management System; • Efficient use or resources; o ISO14001 accredited Environmental Management System; o On-line Environment awareness training; • Monitoring energy use and waste consumption; o ISO14001 accredited Environmental Management System; • Promoting sustainable practises; o ISO14001 accredited Environmental Management System; o On-line Environment awareness training; • Encouraging environmental care across the supply chain; o Supplier Relationship Policy; o Service Charter; Customers ; • Reducing Carbon Footprint; • Efficient use or resources; • Monitoring energy use and waste consumption; • Promoting sustainable practises; • Encouraging environmental care across the supply chain
• Covid-19 recovery:

  Covid-19 recovery

  Fordway have a formal Covid-19 recovery policies in place. We continue to offer testing to staff and have implemented formal hybrid/work from anywhere policies that is now our standard working practice. When on a customer site we will adhere with their Covid-19 policies, where they require additional measures and will offer to wear masks in any face to face situations
• Tackling economic inequality:

  Tackling economic inequality

  Fordway assist in tackling economic inequality by employing, promoting and supporting apprentices, we have a formal policy of recruiting apprentices where possible. We work with Godalming college to identify potential apprentices and are members of both the Microsoft and Cisco Apprenticeship schemes.; Fordway have the following in place to tackle economic inequality:; Local; • Employees:; o Staff Liaison Committee to promote Mental Health and Well-Being; o Environmental Support Group; o Cycle to Work Scheme; o Remote/Home Working; o ISO14001 accreditation; o Fordway Environmental Policy; o Fordway Social Care Policy; o On-line awareness training; • Supply Chains; o Supplier Relationship Policy; o Customer Service Charter; • Local Community and Culture; • Social Integration; • Encouraging Disability and divergence; Customer; • Employees:; • Supply Chains; • Local Community and Culture; • Social Integration; • Encouraging Disability and divergence; A copy of our policies relating to these are available on request
• Equal opportunity:

  Equal opportunity

  Fordway Statement of Commitment to Equal Opportunities; Fair and equitable treatment for all employees and for all applicants for employment. ; The Company regards this as a commitment to make full use of the talents and resources of all employees and to provide an environment which will encourage good productive working relationships throughout the Company. This means affording equal access to any employment opportunities within the Company according to an individual’s ability, free from any arbitrary or unjustified considerations. To this end, the Company’s policy is that all employees will be given equal opportunity without prejudice or discrimination by reason of race, colour, nationality, religious belief, sex, sexual orientation, marital status, age, disability, national or ethnic origin, or any other criteria that cannot be shown to be justifiable. This basic principle applies to all aspects of employment, selection promotion and training.; Overall responsibility of implementing the Company’s Equal Opportunities Policy rests with the Managing Director. The HR Officer is responsible for co-ordinating equal opportunity activities on a day to day basis. This will include:-;  Monitoring the effectiveness of the policy.;  Producing an annual report on the effectiveness of the policy.;  Reviewing the policy and making recommendations for changes and improvements as necessary.;  Communicating the policy to all staff.;  Arranging training for all managers to develop their understanding of the importance of equal opportunities and how to implement the Company’s policy.;  Arranging for positive action to be taken to address any areas where one group may be disadvantaged.;  Ensuring that suitable access and facilities are made available for disabled employees at the Company’s offices, so far as is reasonably practicable.;  Encouraging suppliers and sub-contractors to adopt a similar policy on equal opportunities.
• Wellbeing:

  Wellbeing

  Formal health and wellbeing training and assessment is provided to all Fordway staff. Wellbeing is monitored through regular staff check-ins with management and HR, formal and anonymous reporting and feedback plus all staff are members of our company private health insurance which covers mental health and wellbeing as well as other medical issues.; Specific policies implemented to manage well-being include:; • Working conditions; o Staff Liaison Committee to promote Mental Health and Well-Being; • Training; o Organisational induction training; o Skill training aligned to role; o On-line Environment and Well Being training; • Counselling and well being; o Staff Liaison Committee to promote Mental Health and Well-Being; o Focus within HR Department; o On-line Environment and Well Being training; o Qualified Mental Health First Aid Trainer; o Eikon Charity – working with troubled teenagers; Customer; • Working conditions; • Training; • Counselling and well being

Pricing

• Price: £2.50 to £15 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 days use of service for up to 25 users

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.