Phoenix Software Ltd

Copilot for Microsoft 365

Microsoft Copilot for Microsoft 365 is an AI-powered productivity tool that coordinates large language models (LLMs), content in Microsoft Graph, and the Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, Teams, and others. This integration provides real-time intelligent assistance, enabling users to enhance their creativity, productivity, and skills.

Features

• AI-Powered Productivity: Enhances productivity with AI integration in Microsoft 365.
• Data Residency and Compliance: Ensures EU data residency and compliance.
• Security and Encryption: Offers robust security with encryption.
• Enterprise-Grade Integration: Integrates with M365 policies.

Benefits

• Efficiency: Streamlines document generation, swift notice issuance.
• Resource Optimization: Automates management of digital case files.
• Productivity: Saves time, improves communication and creativity.
• Customization: Creates tailored scenarios with Copilot Studio.

£23.12 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

713916726682812

Contact

Jonny Scott
01904 562200
ccs@phoenixs.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365 E3/E5 Office 365 E3/E5
• Cloud deployment model: Public cloud
• Service constraints: Microsoft admins can view the status of services and find out when maintenance is scheduled. Service health information is available at any time by signing in. https://learn.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-health-and-continuity.
• System requirements:
  • Microsoft 365: Fully hosted, managed SaaS; no on-premises infrastructure needed.
  • Cost-effective: Eliminates additional IT infrastructure for Onboarding system support.
  • Accessibility: Use on any web-enabled device with modern internet browsers.
  • Browser Compatibility: Supports Internet Explorer, Edge, Chrome, Safari.
  • Mobile Availability: Native apps for Android and iOS devices provided.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary based on support plan selected. For more information, visit: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-for-business-support-options
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Microsoft is committed to developing technology that empowers everyone, including people with disabilities. Microsoft has a Disability Answer Desk where customers with disabilities get support with Microsoft Office, Windows, and other products. Microsoft also has Accessibility Conformance Reports (ACR) which describe how products and services support recognized global accessibility standards.; https://www.microsoft.com/en-us/Accessibility/disability-answer-desk ; https://www.microsoft.com/en-us/accessibility/conformance-reports ; https://learn.microsoft.com/en-us/windows/apps/design/accessibility/accessibility-testing
• Onsite support: Yes, at extra cost
• Support levels: " Microsoft provides three (3) support plan options for Microsoft Business Applications. These include the following:; - STANDARD/SUBSCRIPTION (included for all customers); - PROFESSIONAL DIRECT ; - UNIFIED ENTERPRISE; ; For more information, visit:; - https://www.microsoft.com/en-us/dynamics-365/support; -https://powerapps.microsoft.com/en-us/support/; - https://learn.microsoft.com/en-us/power-platform/admin/support-overview; - https://www.microsoft.com/en-us/unifiedsupport/details"
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Microsoft provides all Modern Work customers with 24/7 self-help resources, including Microsoft Learn, training documentation, templates, and community support. For more information, visit:; - https://learn.microsoft.com/en-us/microsoft-365/; - https://support.microsoft.com/en-us/training; - https://adoption.microsoft.com/en-us/customer-hub/; - https://support.microsoft.com/en-us/modernworkplace
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, your access to Microsoft services, applications, and data go through multiple stages before the subscription is fully turned off, or deleted:; 1. Expired Stage (30 days): Users have normal access to applications and files.; 2. Disabled Stage (90 days): Data is accessible to admins only. Users can’t access applications. Admins can access the admin centre to buy and manage other subscriptions.; 3. Deleted Stage: After the 90-day retention period ends, Microsoft disables the account and deletes the customer data.; During the term of an active subscription, a subscriber can access, extract, or delete customer data stored in your applications. Dynamics 365 data can be exported to Excel in a static worksheet, dynamic worksheet, or PivotTable. In Dynamics 365, there is also a distinction between structured/semi-structured and unstructured documents:; - Structured/Semi-structured Documents have predefined fields, tables, and checkboxes in consistent locations. Examples include invoices, delivery orders, tax forms, and medical tests.; - Unstructured Documents are free-form format documents with no set structure. Information is usually in paragraphs. Examples include contracts, statements of work, and letters.; For more information on data extracts for Microsoft Business Applications, visit:; - https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/import-export-data; - https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/export-manage; - https://learn.microsoft.com/en-us/power-platform/admin/self-service-analytics; - https://learn.microsoft.com/en-us/power-bi/visuals/power-bi-visualization-export-data?tabs=powerbi-desktop; - https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires
• End-of-contract process: Microsoft is governed by strict standards and follows specific processes for removing cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. In our Online Service Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.; ; Please see Data Protection Addendum for full and up to date details about how Microsoft manages your data. https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?lang=1

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Microsoft offers distinct experiences on mobile and desktop devices for Microsoft Business Applications.. On desktop, users access the full suite of features, while the mobile app provides a streamlined interface for essential tasks and allows for offline working when there isn't network connectivity.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Microsoft 365 can be managed via the M365 admin centre: https://learn.microsoft.com/en-us/microsoft-365/admin/?view=o365-worldwide
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Microsoft is committed to developing technology that empowers everyone, including people with disabilities. Microsoft has a Disability Answer Desk where customers with disabilities get support with Microsoft Office, Windows, and other products. Microsoft also has Accessibility Conformance Reports (ACR) which describe how products and services support recognized global accessibility standards.; https://www.microsoft.com/en-us/Accessibility/disability-answer-desk ; https://www.microsoft.com/en-us/accessibility/conformance-reports ; https://learn.microsoft.com/en-us/windows/apps/design/accessibility/accessibility-testing
• API: Yes
• What users can and can't do using the API: The Microsoft Graph API enables you to access data, intelligence, and insights from Microsoft applications. By integrating Modern Work with Graph API, developers can tap into user data and organizational information to enhance context-aware assistance from applications like Word, Excel, Teams, etc. Starting with users and groups at the core, Microsoft Graph forms a network of Modern Work services and features that manage, protect, and extract data to support a wide range of scenarios. Microsoft Graph lets you access this wealth of user data while always respecting proper authorization. For more information on Microsoft Graph's capabilities, services, and features, visit:; - https://learn.microsoft.com/en-us/graph/overview; - https://learn.microsoft.com/en-us/graph/overview-major-services; For information on Microsoft Graph limitations (throttling limits, service-specific limits, connection limits, schema limits, and availability), visit:; - https://learn.microsoft.com/en-us/graph/throttling-limits; - https://learn.microsoft.com/en-us/graph/connecting-external-content-api-limits; - https://learn.microsoft.com/en-us/graph/metered-api-overview; Microsoft Azure OpenAI also offers a suite of artificial intelligence (AI) services that can be seamlessly integrated with Modern Work to enhance its functionality. By leveraging services such as Azure Cognitive Services and Azure Machine Learning, developers can extend capabilities in areas such as code summarization, sentiment analysis of code reviews, and even predictive coding assistance based on historical patterns.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Modern Work customers can customize their services in various ways:; - The Microsoft 365 Admin Centre is a web-based portal where administrators can manage user accounts and settings for their organization. They can add or remove users, manage billing, reset passwords, and more.; - The Office Customization Tool allows administrators to customize the installation of Office by choosing which applications and languages are installed, how those applications should be updated, and application preferences.; - Users can personalize their Microsoft 365 experience by changing the theme, notifications, and other settings.; - The Microsoft 365 Developer Program provides a sandbox environment where developers can learn and experiment with Modern Work technologies.; - Developers can use the Microsoft Graph API to interact with data in Modern Work and build apps that integrate with Microsoft 365.; For more information, visit:; - https://learn.microsoft.com/en-us/deployoffice/admincenter/overview-office-customization-tool; - https://learn.microsoft.com/en-us/microsoft-365/admin/setup/customize-your-organization-theme; - https://support.microsoft.com/en-us/office/personalize-your-microsoft-365-experience-eb34a21b-52fa-4fbf-a8d5-146132242985

Scaling

• Independence of resources: Microsoft employs a combination of proactive monitoring and efficient management practices to mitigate the impact of demand fluctuations on Modern Work services. ; - Monitoring and Major Incident Management; - Evergreen Management; - Service Desk and Normal Incident Management; - Administration and Feature Management; - Business Consumption and Productivity; ; For more information, visit:; - https://learn.microsoft.com/en-us/microsoft-365/community/maturity-model-microsoft365-servicing-microsoft365-service-change-management; - https://techcommunity.microsoft.com/t5/microsoft-365-blog/modern-service-management-for-office-365/ba-p/52793

Analytics

• Service usage metrics: Yes
• Metrics types: You can use dashboards in the Microsoft 365 admin centre to monitor the health of various Microsoft services for your organization's Modern Work subscription. Microsoft 365 Monitoring increases observability and minimizes downtime through providing near real-time user telemetry data with enriched alerts in the Microsoft 365 admin centre's Service Health dashboard.; Additionally, Microsoft 365 usage analytics gives you access to a prebuilt dashboard that provides a cross-product view of the last 12 months and contains many prebuilt reports. Each report provides you with specific usage insights. ; For more information, visit:; - https://learn.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-monitoring; - https://learn.microsoft.com/en-US/microsoft-365/admin/usage-analytics/usage-analytics; - https://learn.microsoft.com/en-US/microsoft-365/admin/usage-analytics/enable-usage-analytics; - https://learn.microsoft.com/en-us/graph/reportroot-concept-overview
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Modern Work applications enable users to export their data in numerous ways. ; For information on how Outlook users can export their data, visit https://support.microsoft.com/en-us/office/export-emails-contacts-and-calendar-items-to-outlook-using-a-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91; For information on how Teams users can export their data, visit https://answers.microsoft.com/en-us/msteams/forum/all/how-to-download-data-and-activities-carried-out-on/0e21a9e5-71c8-4cdd-b817-a019dcd54592
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Microsoft Excel
  • Text-Only (Tab Delimited)
  • Comma-Separated Values (CSV)
  • Extensible Markup Language (XML)
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Microsoft uses encryption technologies to protect customer data in transit. Inter-data centre communications between Microsoft servers take place over TLS or IPsec, and all customer-facing servers negotiate a secure session using TLS with client machines.; For more information about encryption in transit for Modern Work solutions, please see: https://learn.microsoft.com/en-us/compliance/assurance/assurance-encryption-in-transit
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Modern Work is a highly secure environment that offers extensive protection in multiple layers: physical datacenter security, network security, access security, application security, and data security. Encryption at rest includes two components: BitLocker disk-level encryption (volume-level) and per-file encryption (file-level) of customer content.

Availability and resilience

• Guaranteed availability: Please note that the following links are collectively a high-level overview, and the actual terms can be found in the specific SLA and refund policy documents. ; • https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1&year=2023; • https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services; • https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472; • https://www.microsoft.com/en-us/store/b/returns; • https://learn.microsoft.com/en-us/answers/questions/1275102/ms-365-business-premium-service-level-agreement?page=1; • https://learn.microsoft.com/en-us/dynamics365/customer-service/use/overview-service-level-agreements; • https://learn.microsoft.com/en-us/training/modules/service-level-agreements/; • https://www.microsoft.com/licensing/servicelevelagreements%29
• Approach to resilience: Microsoft's datacentre setup is designed to be resilient and align with the UK Government's 2nd Cloud Security Principle ""Asset Protection and Resilience"". ; * Redundant Architecture: Microsoft online services achieve service resilience through redundant architecture, which involves deploying multiple instances of service on geographically and physically separate hardware. This provides increased fault-tolerance for Microsoft online services.; * Data Replication and Automated Integrity Checking: Data replication and automated integrity checking are part of Microsoft's strategy to ensure service resilience.; * Compliance with UK G-Cloud: Every year, Microsoft prepares documentation and submits evidence to attest that its in-scope enterprise cloud services comply with 14 Cloud Security Principles of G-Cloud. This gives potential G-Cloud customers an overview of its risk environment.; * ISO/IEC 27001 Certification: The compliance process relies on the ISO/IEC 27001 certification. A Government Digital Service (GDS) accreditor then performs several random checks on the Microsoft assertion statement, samples the evidence, and makes a determination of compliance.; * UK OFFICIAL Data: The appointment of Microsoft services to the Digital Marketplace means that UK government agencies and partners can use in-scope services to store and process UK OFFICIAL government data.; Please also see:; • https://learn.microsoft.com/en-us/compliance/assurance/assurance-resiliency-and-continuity; • https://learn.microsoft.com/en-us/compliance/regulatory/offering-g-cloud-uk; • https://learn.microsoft.com/en-us/azure/compliance/offerings/offering-uk-g-cloud; • https://azure.microsoft.com/en-us/blog/trusted-cloud-security-privacy-compliance-resiliency-and-ip/; • https://azure.microsoft.com/en-us/blog/easing-compliance-for-uk-public-and-health-sectors-with-new-azure-blueprints/
• Outage reporting: Microsoft provides several ways to report service outages for BizApps and Azure Cloud:; *Public Dashboard; *API ; *Email Alerts; *Mobile Push Notifications; *IT Service Management Tools ; *Power BI Notifications; Please also see:; • https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide; • https://azure.microsoft.com/en-us/get-started/azure-portal/service-health/; • https://learn.microsoft.com/en-us/graph/service-communications-concept-overview; • https://learn.microsoft.com/en-us/azure/service-health/impacted-resources-outage; • https://learn.microsoft.com/en-us/azure/azure-monitor/app/sla-report; • https://azure.microsoft.com/en-us/blog/how-to-stay-informed-about-azure-service-issues/; • portal.microsoft.com. https://portal.microsoft.com/servicestatus; • https://learn.microsoft.com/en-us/power-platform/admin/check-online-service-health; • https://learn.microsoft.com/en-us/power-bi/support/service-interruption-notifications; • https://techcommunity.microsoft.com/t5/microsoft-defender-xdr-blog/get-email-notifications-on-new-incidents-from-microsoft-365/ba-p/2012518; • https://azure.microsoft.com/en-us/blog/three-ways-to-get-notified-about-azure-service-issues/; • https://learn.microsoft.com/en-us/power-bi/support/service-interruption-notifications; • https://answers.microsoft.com/en-us/msoffice/forum/all/notifications-regarding-outages/0f8eb1e3-5caf-4e66-bbd9-e94415dba089

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Modern Work uses Modern Authentication, a method of identity management that includes authentication methods like Multifactor Authentication (MFA), smart card authentication, and client certificate-based authentication. Authorization methods include Microsoft’s implementation of Open Authorization (OAuth) and Conditional Access policies. Modern Work gives you the option to use security defaults or Conditional Access policies to turn on MFA for your admins and user accounts.; For more information, visit:; - https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/set-up-multi-factor-authentication?view=o365-worldwide; - https://learn.microsoft.com/en-us/microsoft-365/enterprise/hybrid-modern-auth-overview?view=o365-worldwide
• Access restrictions in management interfaces and support channels: Using Microsoft Entra, Modern Work allows you to create or update dynamic groups based on defined rules. These groups automatically adjust their membership based on specified criteria. You can implement multifactor authentication and control device access based on group, team, or site sensitivity, as well as use sensitivity labels to protect content in Microsoft Teams, Microsoft 365 groups, and SharePoint sites. You can manage sharing from specified domains, restrict sharing of content, and control team or group membership from specific domains. ; ; Sensitivity labels enable you to protect content in Microsoft Teams, Microsoft 365 groups, and SharePoint sites.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Certification Body of Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: November 28, 2023 for Certificate version 13. Original registration date: November 29, 2011
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2013
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire, an independent Qualified Security Assessor (QSA) company
• PCI DSS accreditation date: 15/03/2021
• What the PCI DSS doesn’t cover: Not Applicable
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: https://learn.microsoft.com/en-us/compliance/regulatory/offering-home?view=o365-worldwide

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Microsoft adheres to numerous, rigorous security and compliance standards, including CSA CCM version 3.0, ISO 27001, ISO 27018, SOC 1, SOC 2, SOC 3, FedRAMP, and HITRUST, among others. For more on specific compliance, visit:; - https://learn.microsoft.com/en-us/compliance/assurance/assurance-governance; - https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--governance-and-compliance; - https://servicetrust.microsoft.com/
• Information security policies and processes: Microsoft follows a comprehensive approach to information security policies and processes for its internal operations. Here's an overview:; *Microsoft Security Policy (MSP): Microsoft implements a comprehensive security governance program as part of the Microsoft Policy Framework. The MSP organizes Microsoft's security policies, standards, and requirements so they can be implemented across all Microsoft engineering groups and business units.; *Business Unit Responsibility: Individual business units are responsible for specific implementations of Microsoft security policies. ; *Alignment with Regulatory and Compliance Frameworks: Microsoft's security governance program is informed by and aligns with various regulatory and compliance frameworks. Security requirements are constantly evolving to account for new technologies, regulatory and compliance requirements, and security threats.; *Policy Updates; *Operational Security Practices: Microsoft Operational Security Assurance Practices provide a set of practices that aim to improve software security in a cloud-based infrastructure. These include providing training, using multi-factor authentication, enforcing least privilege, protecting secrets, minimizing attack surface, encrypting data in transit and at rest, implementing security monitoring, implementing a security update strategy, protecting against DDOS attacks, validating the configuration of web applications and sites, and performing penetration testing.; *Reporting Structure; *Ensuring Policies are Followed

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Modern Work enforces change management procedures for both code and non-code changes to maintain its security posture. Once an information system within Modern Work is deployed with a robust security posture, detailed change management processes are enforced to maintain system integrity.; Service teams utilize ticketing or source control tools to document evidence of approval and track all changes. Changes are deployed through Microsoft’s Secure Development Lifecycle (SDL), which includes specific security considerations related to code reviews, tests, and approvals before systematically releasing code into the Modern Work environment. ; ; For more information, visit https://learn.microsoft.com/en-us/compliance/assurance/assurance-microsoft-365-change-management
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Assessing Potential Threats; The Microsoft Detection and Response Team (DART) actively looks for cyberthreats that have penetrated an environment, looking beyond known alerts or malicious threats to discover new potential threats and vulnerabilities. ; Deploying Patches; The pace at which Microsoft deploys patches is dependent on specific requirements. For example, deploying in groups of 500 to 5000 per week are commonly used approaches to complete the deployment of Windows Autopatch. ; Sources of Information About Potential Threats; Microsoft aggregates data from various sources to gather information about potential threats. ; Please also see:; • https://www.microsoft.com/en-us/security/blog/2022/09/08/part-1-the-art-and-science-of-threat-hunting/; • https://learn.microsoft.com/en-us/microsoft-365/security/defender/criteria?view=o365-worldwide
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Azure security has defined requirements for active monitoring. Service teams configure active monitoring tools in accordance with these requirements. Active monitoring tools include the Microsoft Monitoring Agent (MMA) and System Centre Operations Manager.; The Initial Response Time varies with both the support plan and the Business Impact of the request (also known as Severity). For a breakdown of initial response times by several level and business impact, please visit https://azure.microsoft.com/en-us/support/plans/response/
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Microsoft strives to respond quickly and effectively to protect Microsoft services and customer data. Microsoft employs incident response strategy designed to investigate, contain, and remove security threats quickly and efficiently.; ; Microsoft cloud services are continuously monitored for signs of compromise. In addition to automated security monitoring and alerting, all employees receive annual training to recognize and report signs of potential security incidents.; ; Microsoft’s approach to managing a security incident conforms to the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-61, and Microsoft has several dedicated teams that work together to prevent, detect, and respond to security incidents.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Effective stewardship of the environment with activities that deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions. ; We can support customers environmental goals by providing annual carbon emissions on contract and reduction plans.; ; We will run free of charge sustainability infrastructure reviews for customers to understand how they can reduce carbon emissions of their IT services. ; ; We are working towards 2040 Net-Zero GreenHouseGas emissions. ; Since 2021 we have been Carbon Neutral with Gold Standard Certified carbon credits - partner Ecologi.; By 2026 we aimed to reduce Scope 1 and 2 emissions by 50% from a 20/21 baseline year and which we have now achieved.; By 2030 we aim to reduce all of our emissions (including Scope 3) by 50% this is from a 22/23 baseline year.; ; Achievement of 2030 50% reduction targets (based on last FY) would mean a minimum carbon reduction of 142tCO2e per year for the public sector. ; ; We record and monitor our usage/ conversion to carbon emissions monthly and progress is published annually on the website in accordance with PPN06/21 and SECR guidelines. We are ISO14001 certified, and our targets are currently being verified by SBTi.; ; Overall, the business:; -Generates solar energy (85%) with REGO renewable purchased energy.; -Zero waste to landfill waste management; -Minimises travel emissions by 60%; -Uses water wisely – reduced by 15%; ; Influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement. ; ; We work hard to influence others and change behaviours to help fight climate change. ; ; Workforce:; -Sustainability inductions; -Sustainability training ; -Staff campaigns ; -Volunteering opportunities ; -Family woodland tree planting; ; Suppliers:; -Supply-chain reviews ; -Sustainability training; -Blogs/ media content ; -Sustainability training ; ; Customers: ; -Sustainability Infrastructure Review; -Hardware Carbon-Assessments; -Circular-Economy support; -Sustainability training

  Covid-19 recovery

  Help local communities to manage and recover from the impact of COVID-19 with activities in the delivery of the contract which: ; Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. ; - Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme; Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; -Phoenix Small Business Digital Skills Outreach programme – webinars supporting cyber security, accessibility and licensing.; -Phoenix VCSE Digital Skills Outreach Programme – webinars supporting cyber security, accessibility and licensing.; Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.; -Phoenix Digital Skills Outreach Programme – Supporting people to access services services online e.g NHS app and Banking apps. ; Examples of our working with London and Quadrant Housing Association to deliver befriending calls for tenants who were lonely and isolated as a result of Covid19.; We have also worked with Liverpool City Council to promote employability courses to those left unemployed by Covid-19 and who are now in employment.; We provided free of charge IT service desk to 15 charities during the pandemic and have worked closely with them to support them with returning to full operation again.

  Tackling economic inequality

  Create new businesses, new jobs and new skills with activities that, in the delivery of the contract: ; Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation.; -60% of our supply chain are SME’s; -We are signatories and adhere to the Prompt Payment Code; -Host Dragons Den SME supply chain sessions for new suppliers to showcase their services for our customers.; Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. ; - The Phoenix Employability Outreach Programme provide unique access to Microsoft Career Essentials digital literacy programme, career talks and employability advice.; Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors. ; -Graduate work placements; -Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme for certifications to skill up for roles in the IT sector.; -We work with our supply-chain to create job roles with shared apprenticeship heads and promotion to permanent employment.; Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications. ; -Apprenticeships whereby we aim for c.10 graduating apprentices and all are moved into permanent employment with Phoenix.; -Skills City Bootcamp where we deliver career talks and provide projects to 19+ year olds seeking to upskill for employment in the technology sector.; Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.; -Our programmes are delivered in partnership with our customers, supply chain and workforce, including Career talks, mentoring and IT challenge activities.

  Equal opportunity

  Reduce the disability employment gap with activities that: ; Demonstrate action to increase the representation of disabled people in the contract workforce. ; -We are certified Disability Confident Employers (level 2).; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.; -We are exploring the use of the Voluntary Reporting Framework for understanding the disability makeup of the workforce.; Tackling workforce inequalities with activities that demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce. ; - We focus on ensuring an inclusive and unbiased recruitment strategy, with unconscious-bias training, blind recruitment processes, and reviewing language and placement of advertisements. ; ; -All staff trained receive mandatory EDI training annually.; ; Various initiatives include ; -Signatories of the Race at Work Charter, ; -Disability Confident Committed Employer ; -Signatories of the Armed Forces Covenant; -Gender-Neutral toilets; -Prayer room; -Milk-pumping room; -Sponsor York Pride; -We have specific policies for Menopause, and LGBTQ+. ; -We have established an Accessibility-Centre-of-Excellence to display the latest technology ; -We monitor our workforce statistics and report on them:; Gender 65% male /35% female (industry-average 20%); Ethnicity 5.6% (local-area 3.9%); Staff turnover 12.3% (industry-average 13.2%); Using the Voluntary Reporting Framework, we are working on what and how we can report metrics around disabled people in the workforce, including those with hidden disabilities. ; ; We have been recertified as a Great Place to Work™ and UK's Best Workplaces™ for Women.

  Wellbeing

  The mental health and well-being (MHWB) of our staff is of the utmost importance to us and our MHWB Policy aims to provide a working environment that promotes and supports the MHWB of all employees. ; Activities that demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce at Phoenix include: ; -We utilise different resources not least those from Mental Health at Work Commitment, NHS Every Mind Matters, and the MIND employer toolkit to improve our employee MHWB programme. ; -All our staff heavily discounted private health insurance includes mental wellness. Plan members access a range of health treatments including face to face counselling and cognitive behaviour therapy. ; -Phoenix invests in the St Johns Ambulance Mental Health First Aid training course to ensure we have MH first aiders in the business and the skills to address MH in the workplace. ; -The new challenges the pandemic has raised, on our employee’s MHWB, has led to the creation of a staff network group who meet monthly, to ensure that all we do and say truly covers all aspects of MHWB. ; -All employees are given a monthly wellbeing hour to take for their own personal time and are also supported with monthly tea and toast sessions discussing and normalising MHWB topics.; ; We influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.; -We have established an Accessibility-Centre-of-Excellence to display the latest technology to the workforce, supply chain and our customers; -We deliver digital accessibility training to customers; -We are sponsors of the Neurodiversity Awards

Pricing

• Price: £23.12 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Self service trials for: Teams Exploratory, Viva Goals, Visio Plan 1 & 2, Project Plan 1 & 3. Any other trial customer will need to contact MS.
• Link to free trial: Customers can view self-service subscriptions. In the Microsoft 365 admin center, go to the Billing > Your products page. On the Products tab, select the filter icon, then select Self-service. To view more details about a subscription, select one from the list.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.