Townbase Accommodation Guide Websites

Townbase Accommodation Guide is an 'all-in-one' local guide to different accommodation options regardless of which booking systems, tools and services individual accommodation providers have chosen to use. It is agnostic to where purchase is made or where the content comes from.


  • Fully managed cloud infrastructure and self managed web service
  • Multi-language support
  • Transactional systems integration
  • Set of RESTful API's for content ingestion and sharing
  • Highly adaptable information and data model
  • Integrations to Social Media Platforms
  • Translation tools and translation agency integrations
  • Automated data back-ups and security management
  • Integrated Analytics & reporting
  • Supports all operating systems, browsers and devices


  • Smart management of digital services
  • Pre-configured content creation flows
  • Content & Submission approval, authoring and moderation flows
  • Integrated task based user guidance (help texts)
  • Page and content level accesses management
  • Automated content quality approvals flows
  • Easy calendar and scheduling features
  • Possibility to launch own advertising network (native)
  • Easy agency onboarding to manage services
  • Business directory features. Integrate to i.e.: Companies House


£0 to £15,000 a licence a year

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

7 1 4 8 9 1 4 6 4 9 7 4 1 3 9


Townbase M. J. Lintunen
Telephone: +447551737073

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Service can be plugged into several services:
1. Marketing&Sales tools (HubSpot, MailChimp, SurveyMonkey, Salesforce etc)
2. Analytics and Business Intelligence (Google Analytics, PowerBI etc)
3. Government services (Companies House, Land Registry, HMRC etc)
4. Transactional systems (Stripe, PayPal, etc)
5. Scheduling systems (Appointlet etc)
6. Social Media ( Flockler etc)
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No constraints
System requirements
No systems requirements - Web application based software as service

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Standard 09:00-17:00 Tier2 & Tier3 support available for 90£/month. Response time less than an hour.
- Phone
- Email
- Chat

Extensions to SLA (Service Levels) have additional costs.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Support levels
Our SLA's are described in the SaaS licensing agreements and tailored to client needs.

Standard SLA
1. 09:00-17:00 1h response time
2. max. 1 working day turn around time / resolution time for critical errors.

Standard SLA is inclusive of 90£/month support charge.
Support available to third parties

Onboarding and offboarding

Getting started
Our templated onboarding included in the start-up price includes everything needed to launch a service successfully:

1. Workshops
2. Training sessions
3. Design reviews
Service documentation
Documentation formats
End-of-contract data extraction
We offer standard tools as part of the license agreement:

REST API's to extract data / content
CSV file exports
XML exports
End-of-contract process
Service can be closed anytime and content and users can be exported to new service via RESTful API's or via CSV / XML exports or other back-up files.

Once service is closed Townbase will close the licensed instance.

In the end of the contract client has 3 months time to utilize / transfer content.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
HTML5 based front-ends automatically scale to all screen sizes and device types on commercially available browsers.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Web-application based Software is accessible via Desktops, Mobile, Laptops and Tablets.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
What users can and can't do using the API
Users may use a set of RESTful API's to ingest content or pull content. There are also advanced tools to export content in various forms.
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
Look & Feel & Design (colors, fonts, html objects)
Automated content ingestion of export channels / partners
Selection of 3rd party content channels
Automated Email Senders and related email templates content
Can run on any customer dedicated domain


Independence of resources
Townbase uses server virtualization provided by Amazon Web Services.

Client based real time monitoring ensures optimal capacity for a need.

The solution is designed to be able to manage large user volumes. It is built on Amazon Web Services infrastructure, where the load is currently monitored and gets adjusted in case the threshold are exceeded.


Service usage metrics
Metrics types
Full suite of analytics and dashboards
- Actions
- Visitors
- Predictions
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLA agreed per client. We offer multiple options for SLA's per specific use cases and service needs. Generally provided as: 99% Platform level : 99,98 % (2021)
Approach to resilience
Resilience is based on the following principles
- User data is transferred only in secured form
- User data is stored securely and backed up into separate availability zone
- User permissions are strongly controlled and limited and all services are built as separate with their own users and data
- Service and operations are governed based on guidelines
- Personnel are trained to be security aware
- Software architecture is built based on security principles
- User and their permissions are managed and controlled 9
- All admin and data related activities can only be accesses by authenticated and authorised individuals
- External interface and scripts are forbidden unless specifically allowed 12. Secure service administration
- Main admin accounts are strongly controlled and limited
- Audit trail is tracked and made available on need basis
Outage reporting
Client has a dashboard to usage statistic which is a real time dashboard. Client can enable email and SMS reports per request.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to managemt interfaces and support channels are controlled and based on invitations only. The users are regularly reviewed and updated as needed. Where possible, SSO with MFA is enabled
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
No, it is based on industry best practises and experience.
Information security policies and processes
Following policies are put in place
- Security Policy
- End User Devices Security Standard
- User Identity Management Principles
- Access Management Principles and Controls
- Password Rules and Delivery Instructions
- Cloud Hosting Security Standard
- Security in Software Development Lifecycle
- Information Classification Guidelines

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
1. Identify the change
2. Assess the impact
3. Decide on introducing the change
4. Plan the introduction of the change
5. Implement the change
6. Verify the impact
7. Make corrections, if needed
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Security is an essential part of our software development process and the security needs to be built in, not just tested. We are using open source and third party tools and services to regularly scan potential vulnerabilities. Our services also get audited and tested by our clients.
If any vulnerabilities are found, the patches are made based on the severity and the patch availability. In shortest, the patches can be updated within two hours, but typical deployment time is 48 hours.
Potential threat information is collected from 3rd party suppliers, forums and from our clients.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We are using third party tools and services to regularly scan abnormalities.
If any abnormalities are found, we will analyse the severity and then plan the required actions.

In shortest, the changes can be made within minutes, but typical deployment time is 48 hours.
Incident management type
Supplier-defined controls
Incident management approach
We follow industry standard incident management processes, where certain common event workflows are partially automated.
Users can reports incidents through web form, email, chat and phone.
Incidents reports are provided as agreed in the service governance model with that particular client.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Carbon footprint

Townbase aims to be carbon neutral by end of 2026. We will have fully green energy operations by 2026 and will offsets our office carbon footprint with a tree planting program. We already operate a fully paperless offices and we recycle our computers and other hardware equipment. Our server capacity will be operated with 100% green energy by 2026.
Covid-19 recovery

Covid-19 recovery

Tackling economic inequality

Tackling economic inequality

Equal opportunity

Equal opportunity

Engagement & Inclusion

Townbase has engaged with many university students working on problems facing the digital world. University students from partners like Helsinki University of Applied Sciences, Surrey University and Warwick University, school of management have helped us to dig in deeper into challenges in building more digital and accessible societies.

Townbase also support young people getting their first steps in the work life by hiring young professionals via Kick-Start program for paid internships. In these paid internships young professionals learn to apply their knowledge obtained from universities in real life challenges.

As we are a small organisation our diversity guidelines are being drafted. We currently employ both men and women and from varied backgrounds. We celebrate diversity as we believe this will benefit not only us, but our clients as well: different perspectives, points of views and backgrounds build a fertile ground for new ideas, points of views and make our operations more resilient and successful.




£0 to £15,000 a licence a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.