CaseWork Platform Implementation & Local Government AI Support Services
CaseWork is a no-code and AI-powered platform designed to help UK local authorities process homelessness applications in line with the Homelessness Reduction Act 2017 and the Homelessness Code of Guidance. It streamlines the full lifecycle of a housing application from upload, validation, automated reasoning, case-stage movement, and structured record-keeping.
Features
- Bulk CSV upload for homelessness applications
- Automated data validation and structured ingestion
- AI reasoning aligned to HRA 2017 requirements
- Confidence-based decisions with indeterminate safeguards
- Automatic application stage progression
- Officer dashboard for full case management
- Secure multi-tenant database with strict RLS
- Audit trails for AI and officer actions
- Configurable workflows and reasoning templates
- Fast deployment using no-code architecture
Benefits
- Removes manual entry and reduces early-stage processing workload
- Ensures consistent, accurate and compliant statutory decisions
- Improves fairness through transparent, explainable reasoning outputs
- Prevents errors by holding unclear cases for review
- Maintains clear, trackable progression for every application
- Gives officers a modern, efficient workspace for cases
- Protects council data with strong isolation and controls
- Supports defensibility with full decision and action logging
- Adapts quickly to policy or workflow changes
- Enables rapid onboarding and nationwide scalability
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
7 1 5 2 7 9 8 4 7 3 1 7 4 2 7
Contact
V88 LIMITED
James Young
Telephone: 07484719437
Email: james@v88.co.uk
About your service
- Service categories
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Cloud Support Services
Managed Cloud
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- V88 is awaiting ISO auditing for ISO 42001 and thus, has an internal (non-audited) AI Management System in place as required by the ISO 42001 standard. This means our AIMS and ISMS (ISO 27001, granted) must be adhered to on delivery.
User support
- Email or online ticketing support
- Yes
- Support response times
- Dependant on the level support required. Standard response is within 3 working days to within 24 hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- We provide a link to our ISO approved system where clients can chat directly with Head of Client Success, their assigned Developer and anyone else working with them.
- Web chat accessibility testing
- Our web chat is not automated and only connects to a real person securely.
- Support levels
-
V88 provides standard support within the price of the using the platform.
This includes as standard:
- 9-5 UK time support via secure messaging
- Direct contact with Account Manager via phone
- Internally managed ticketing system with client visibility of tickets
At extra cost a client can have;
- Out of hours support at a level required for them
- On site support
- Enhanced service level garuntees outside the standard support
- Support that allows bespoke development pre-paid for
This is totally flexible around the needs of the client.
Note: V88 being ISO 27001 and ISO 42001 (pending audit) ensures all support requests are checked by our Internal Auditor to ensure that standard is always met as standard.
All customers whilst in contract will have;
- A dedicated Account or Project Manager
- Access to logging support issues
- All support queries checked with Auditor
- Access if required, to Development - AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,250.00 | |
| Senior solution architect | £1,450.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £1,250.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS
- ISO/IEC 27001 accreditation date
- Wednesday 3 September 2025
- What the ISO/IEC 27001 doesn’t cover
- The whole system is managed and maintained within the ISO 27001 framework
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- None of the criteria
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- Yes
- Any other security certifications
- ISO 42001 pending audit
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Working conditions which promote an inclusive working environment and promote retention and progression
-