ResourceSpace Digital Asset Management software

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: There are no specific constraints.
System requirements: Any reasonably up to date web browser

User support

Email or online ticketing support: Email or online ticketing
Support response times: Our response times are detailed under section 2.4 Priorities from our Terms & SLA, which you may review on the following link;

https://www.resourcespace.com/terms
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AAA
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: No
Support levels: We have three tiers that affect the hosting performance and storage levels, but also the service as follows:

- Team Cloud (£3,150 + VAT per annum) - 20 hours support per year, bug fixes free, 4 hours training and onboarding/reconfiguration per year.

- Business Cloud (£6,850 + VAT per annum) - 35 hours support per year, bug fixes free, 8 hours training and onboarding/reconfiguration per year.

- Enterprise Cloud (£11,250 + VAT per annum) - 50 hours support per year, bug fixes free, 10 hours training and onboarding/reconfiguration per year.

All services come with access to our Customer Success team which are effectively account managers for our services. A designated team member is provided for the onboarding and training process.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: We include on-boarding and training in all our packages.

With our comprehensive on-boarding process - our Customer Success team works with your organisation to design a custom metadata schema, determine user groups and permissions.

We schedule remote one to one remote training for administrators using Zoom. Each session around an hour in length, typically spread over 1 to 2 weeks allowing time for private learning and practice. These can also be carried out on-site if you are able to cover travel costs.
Service documentation: Yes
Documentation formats: HTML
End-of-contract data extraction: We provide an online utility to download the data in full. This online function is password protected and available for 3 months from service end.
We can also ship the data on a physical medium and would charge only the cost of the media and shipping for this service.
End-of-contract process: We provide a full download of the system and files. As the software is open source, your organisation is free to move this to another vendor or host in-house.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: All functions are available but the layout is optimised for mobile. For example, the top menu becomes a drop down menu to optimise use of space.
Service interface: No
User support accessibility: None or don’t know
API: Yes
What users can and can't do using the API: All core functions can be accessed via the API, for example, search, metadata tagging, download, upload, and so on.
The API is RESTful and therefore familiar to many developers.
API documentation: Yes
API documentation formats: HTML
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: The vast majority of the system elements can be customised, such as colours, brand/logo, metadata fields, resource types, all aspects of permissions/access, which features are enabled (and to who), and so on. Configurability is a core differentiator for ResourceSpace.

Scaling

Independence of resources: We offer CPU segregation between customers and guarantee minimum CPU allocation. Our top package includes an entirely dedicated very high performance server, ensuring no disruption from other users.
Bandwidth is second to none with multiple GigE and 10 GigE uplinks spread across two separate sites.

Analytics

Service usage metrics: Yes
Metrics types: The analytics function of ResourceSpace allows for detailed reporting on a variety of system actions, broken down by user group and filtered by a number of different options. You can add reports generated to your dashboard for easy access.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: We provide a few options:
- Bulk download in ZIP or TAR format of the assets themselves
- CSV download of asset metadata
- SQL download of the complete asset database (for migration)
Data export formats: CSV

Other
Other data export formats: SQL

ZIP, TAR

XML
Data import formats: CSV

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection within supplier network: RSA key secured SSH for data transfer between servers.

Availability and resilience

Guaranteed availability: We guarantee recovery in 3 hours, 24/7.
We have no global refund policy but these have been worked in to specific customer contracts. The typical approach is to give free contract extensions (e.g. 1 day contract extension for every 30 minutes of outage).
Approach to resilience: Each server is configured with RAID 10 for data redundancy on the production system. We can recover to a second server at a geographically separate site quickly as we have a full RAID 5 standby copy synchronised every hour at a minimum. We have additional offsite and offline backups (the specific details of those are intentionally confidential).
Outage reporting: We have internal monitoring and dashboard display. We announce outages to customers via e-mail alerts. As we have the monitoring data this is something we can make available to customers on request.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: For ResourceSpace itself, the management interface can be accessed via a number of different SSO / SAML providers, or at a more basic level via LDAP. Furthermore basic username/password authentication is provided as a default - this is always over a secured TLS connection.
For our customer extranet used for the provision of support, e-mail and password is used to gain access over a TLS secured connection.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password

Other
Description of management access authentication: SAML and LDAP

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Alcumus ISOQAR
ISO/IEC 27001 accreditation date: 19/06/2017
What the ISO/IEC 27001 doesn’t cover: All operations of our business are covered by this certificate (it extends to the full business).
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: SecurityMetrics
PCI DSS accreditation date: 02/07/2017
What the PCI DSS doesn’t cover: Our PCI DSS certification relates to online payments for our service only, and states that we do not handle credit card information (we use a separately certified payment supplier).
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Our full Information Security Policy is available online. Here is an overview.

We have implemented the following:

- Implementation of a sensitive information control policy including compliance with regulations under the Data Protection Act 1998 to protect client, partner, supplier, our own and personal employee information which is not in the public domain.
- Implementation of an Information Security Risk Assessment Process that assesses the business harm likely to result from a security failure and the realistic likelihood of such a failure occurring in the light of prevailing threats and vulnerabilities, and controls currently implemented.
- Development and implementation of a Business Continuity Plan to counteract interruptions to business activities and to protect critical business processes from the effects of major failures or disasters.
Defined security controlled perimeters and access to controlled offices and facilities to prevent unauthorised access, damage and interference to business premises and information.
- Provision of information security awareness guidance for all company employees.
- Set up a Senior Management Team that supports the continuous review and improvement of the company ISMS.
- Implemented incident management and escalation procedures for reporting and investigation of security incidents for ISMS management review and action.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: Our Change Management Procedure is available on request.
We fully track all changes to IT assets using our in-house system build around ISO27001 requirements.
All significant changes are risk-assessed for potential security impact and preventative measures taken as part of our Continuous Service Improvement Process (CSIP).
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Our full Information Security Risk Assessment and Management Procedure is available on request.
The Company maintains a Risk Register which contains worksheets related to the ongoing risk analysis of its information in order to assess the business harm likely to result from a security failure. We assess the realistic likelihood of such a failure occurring in the light of prevailing threats and vulnerabilities, and the controls currently implemented.
Potential threats are received via subscription to mailing lists relevant to the packages in question. Patches are deployed immediately for critical updates.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Our full Information Security Incident Management Procedure is available on request.
All information security incidents must be reported as quickly as possible to the Information Security Manager so that they may conduct an information security analysis, as required, then prioritise, investigate and manage in a timely manner and that detail(s) of the root cause(s) and any corrective action(s) are tracked in the Security Incident Log.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Our full Information Security Incident Management Procedure is available on request, which defines the process for common security events.
Reporting is via our in-house Incident Log, part of our intranet.
The Information Security Manager will analyse the incident reports, (types, volumes and costs of incidents etc), identify root causes and planned improvement actions and prepare summary reports for the Company ISMS Management Review team identifying any relevant trends, ISMS performance and any further recommendations for action.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Fighting climate change: Fighting climate change

We fully offset all carbon produced in the delivery of our services and in addition plant trees for each service provided to ensure we are climate positive.
Covid-19 recovery: Covid-19 recovery

Our software, being web based, facilitates remote working. To aid with the COVID 19 recovery efforts we increased our free Cloud offering to 100GB so that organisations could quickly sign up with us and allow asset sharing with those outside of the office.
Tackling economic inequality: Tackling economic inequality

We are committed to ensuring that there is no slavery or human trafficking in our supply chains or in any part of our business. This statement sets out our current risk analysis and the steps we have taken to deliver on our commitment:
https://www.montala.com/policies?432
Equal opportunity: Equal opportunity

Our recruitment is subject to our equal opportunities policy:
https://www.montala.com/policies?48
Wellbeing: Wellbeing

Montala is committed to encouraging and maintaining good employee relations within a working environment which fosters team working and encourages employees to give of their best. Everyone in the Company and those who have dealings with the Company has a responsibility to maintain good working relationships and not use words or deeds that may harm the wellbeing of others. In addition to the obligations placed upon both employers and employees by the Equality and Human Rights legislation, everyone has the right to be treated with consideration, fairness, dignity and respect. This contributes to a workplace environment in which individuals feel safe and can work effectively competently and confidently:
https://www.montala.com/policies?45

Pricing

Price: £238 to £938 an instance a month
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: We include a fully functional access-all-areas instance with 100GB of storage and no time limit.
Link to free trial: https://www.resourcespace.com/free

ResourceSpace Digital Asset Management software

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

ResourceSpace Digital Asset Management software

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents