SAP UK Ltd

SAP S/4HANA Cloud Quick-Start Service

SAP S/4HANA Cloud Quick-Start Service is a service to assist customer with the implementation of SAP S/4HANA Cloud. The Service enables customers to rapidly deploy SAP Best Practices and implement SAP S/4HANA Cloud, including modules for Finance, Sales, Sourcing&Procurement, HR, Manufacturing, R&D/Engineering, Supply Chain, Asset Management and Professional Services.

Features

• Leverage SAP consultants and experts to deliver SAP projects.
• Structure projects using the proven SAP Activate Methodology and approach.
• Leverage SAP Best Practice assets to inform business processes.
• Access to the developers of SAP software and solution architects.
• Staff projects with a mix of remote and onsite resources.
• Reduce workload outsourcing to an experienced team of SAP consultants.
• Quick time to value utilizing SAP S/4HANA Cloud Best Practices.

Benefits

• Minimise time to value by leveraging reliable SAP expertise.
• Mitigate risk by structuring projects using SAP Activate Methodology.
• Increase capability outsourcing to an experienced team of SAP consultants.
• Optimise costs with a mix of remote and onsite resources.
• Supports Intelligent Enterprise processes, Digital ERP Core

£550.00 to £2,600.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

715748126384860

Contact

David Dinsdale
+44 870 608 4000
UKPublicSector@sap.com

Planning

• Planning service: Yes
• How the planning service works: SAP solution architects and project managers specialise in the planning and design of SAP cloud solutions. SAP structures its approach to SAP cloud implementations using the SAP Activate methodology. SAP Activate includes a series of proven accelerators that provides experienced practitioners with the capability to quickly extract and tailor tools and SAP Best Practices to plan and support SAP implementations. SAP Activate contains assets to enable and accelerate implementation projects such as configuration documents, test scripts and process diagrams describing the detailed processes of the pre-configured solution. These assets and accelerators are integrated with the implementation methodology and complement the generic assets and accelerators for project management. One of the biggest advantages of using SAP Activate is the inclusion of collective implementation experiences and lessons learnt from many customers and consultants. Within the SAP Activate methodology, SAP has included years of implementation knowledge across all deployment modes and project sizes.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SAP S/4HANA Cloud Quick-Start Service planning is targeted S/4HANA Cloud.

Training

• Training service provided: Yes
• How the training service works: The SAP Training and Enablement team provides extensive training and education on all SAP solutions through a variety of sources such as online, classroom, instructor led training, recorded sessions, community and collaborations rooms. SAP also offers the global SAP Certification programme for expert SAP consultants. SAP provides two digital learning platforms: SAP Learning Hub that delivers SAP training to project team members and SAP Enable Now that provides business process documentation and training materials to business end users. SAP Training and Enablement perform a Training Needs Analysis service for customers to scope the customer training requirements for a SAP implementation project. Please see the G-Cloud SAP Learning Hub and G-Cloud SAP Enable Now Service Descriptions for more detail on these SAP digital learning platforms.
• Training is tied to specific services: Yes
• Services the training service works with:
  • SAP training is available for all SAP products and software.
  • SAP Learning Hub for training to project team members
  • SAP Enable Now for business end users training

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: SAP Services provides a specific SAP Upgrade and Migration service that utilises a structured process and defined toolset to perform the technical migration of customer's SAP environments from On-Premise to the Cloud. Please see the G-Cloud SAP Upgrade and Migration Service Description for more detail on the SAP cloud migration service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: SAP migration is available for SAP Cloud products.

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Please refer to the specific G-Cloud SAP Quality Assurance Service for details of SAP Quality Assurance. ; ; SAP can assist customers with performance testing via our SAP Testing practice. SAP can either provide advice on test strategy (including performance testing) for SAP products or execute performance testing tasks as part of our SAP Public Cloud Implementation Services. SAP is able to provide advice on performance testing tools such as SAP LoadRunner by Micro Focus that validates software performance, simulates workloads and benchmarks production system performance.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Other
• Other security services:
  • SAP Security and Authorization Design
  • SAP Security and Authorization Execution Services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: SAP Cloud Application Services helps customers adopt and run SAP solutions. SAP offers proactive application management services for SAP solutions in any hosting solution allowing customers to: run SAP solutions cost-effectively on any platform; drive continuous innovation for our customer's solutions and processes; test and deploy the latest SAP innovations quickly; use integrated and optimised data for real-time insights; help improve application security and minimise risk.

Service scope

• Service constraints: SAP Services is focused on the successful customer adoption of SAP solutions. As a result, SAP Services does not typically perform services to implement, modify or support non-SAP software. SAP may involve partners to perform activities on non-SAP software where part of a customer's integrated IT landscape.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Maintenance support is provided as part of SAP software subscription and is available 24/7 for priority 1 and 2 issues. ; ; Non-Business Critical support is from 08:00 – 18:00 local time.; ; Response time varies by SAP software subscription agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: SAP provide support for its customers via SAP Premium Engagement MaxAttention, Active Attention and Value Assurance services. SAP Premium Engagement services are led by a SAP Technical Quality Manager that is assigned to each SAP Premium Engagement customer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: International Standards Agency
• ISO/IEC 27001 accreditation date: 30/06/2015
• What the ISO/IEC 27001 doesn’t cover: All components are covered.
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: International Standards Agency
• ISO 28000:2007 accreditation date: 30/06/2015
• What the ISO 28000:2007 doesn’t cover: All components are covered.
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SAP is committed to a future sustainable world and acts as both an exemplar and enabler of sustainability. For the 16th consecutive year, SAP was named the Software Industry Leader in the Dow Jones Sustainability Index - https://www.sap.com/sustainability/our-approach.html. SAP is committed to fighting climate change by reducing carbon and other emissions. SAP became Carbon Neutral by 2023 and will be Net Zero by 2030. ; On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed, and the plan will be refreshed annually. For fighting climate change, we expect that this plan will include:; • supporting your journey to Net Zero by ensuring renewable energy is used in the data centres providing the services and that all services will be 100% carbon neutral from the first day of service.; • offer a workshop to the buyer’s team on the sustainability features of the product that has been purchased and / or the wider SAP suite of sustainability offerings such as the Sustainability Control Tower.; • Work with the buyer’s team to promote the free, high-quality learning about sustainability that is available and free to any member of the public on the Open SAP learning portal at https://learning.sap.com.

  Covid-19 recovery

  On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed, and the plan will be refreshed annually. To help local communities to manage and recover from the impact of COVID-19, SAP can support buyers in several areas. As part of the Social Value Action plan, SAP will:; • To support re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the SAP learning portal at https://learning.sap.com. Currently available courses include topics like Circular Economies, Opportunities from a Digitally Transformed Economy and New Work and Purpose.; • SAP offers buyers support in key areas for social value relating to COVID 19 Recovery – new ways of working to deliver services; support for the physical and mental health of people affected by COVID-19 and improved workplace conditions such as remote working and sustainable travel solutions. As part of the Social Value Action plan, we will offer a workshop to explain the support we can offer and add tasks to the plan where appropriate.

  Tackling economic inequality

  There are two themes outlined in the guidance relating to this area of social value - Create new businesses, new jobs and new skills; and increase supply chain resilience and capacity.; With respect to skills, as part of the annual Social Value Action plan: ; • SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the SAP Learning portal at https://learning.sap.com. Currently courses cover a range of in demand skills in the IT industry such as Artificial Intelligence, Analytics and Application Development. For these courses, where relevant, SAP will also provide access to technical platforms at no charge so that students may complete the practical learning components of each course.; With respect to increasing supply chain resilience and capacity, as part of the annual Social Value Action plan:; • SAP will offer to brief the buyer’s procurement and finance teams on the opportunities relating to the SAP Ariba Procurement offering. This could include on-boarding the buyer’s suppliers to the SAP Business Network, a €3.2TN marketplace for suppliers where they can grow their businesses. SAP Ariba Procurement also offers capabilities around supplier risk management to ensure that the buyer’s supply chain achieves the desired level of resilience. The guided buying capabilities of SAP Ariba Procurement also allow the buyer to make it easy for staff to support and comply with organisational social objectives, for example spending with sustainable enterprises or local small businesses. SAP will also share our learnings from 5 by 5 in ’25, an initiative designed to encourage organizations across industries to direct more of their addressable spend toward certified social-enterprise and diverse-business suppliers. https://news.sap.com/2020/10/sap-launches-55by25-purposeful-procurement/

  Equal opportunity

  SAP is committed to being one of the most diverse and inclusive software companies in the world. We proactively promote diversity, inclusion, and social justice and work to ensure that our workforce reflects the gender parity and demographics of all the regions where we have employees. We make every effort to ensure that all stages of the employee lifecycle are inclusive to enable employee success. As part of the Social Value Action plan, SAP will propose a Social Innovation Workshop to explore areas of equal opportunity and look at how we approach diversity and inclusion to see how a shared approach with the buyer could help the buyer’s staff and communities that the buyer serves. For example, SAP supports the following organisations and initiatives:; Stemettes is an award-winning social enterprise working across the UK & Ireland and beyond to inspire and support young women and young non-binary people into Science, Technology, Engineering and Maths careers (known collectively as STEM).; Enactus UK – SAP is the Platinum technology partner for Enactus UK, giving access to one of the UK’s largest innovation and entrepreneur networks in the UK. Enactus allows teams of students all over the country to work together to find innovative solutions to social issues within their local and international communities;; Apps For Good believes that all young people should be empowered to take action on the things they care about most. They provide free tech innovation courses to schools, giving teachers ready-made education content, so young people from all backgrounds can develop computing and essential skills to create a brighter future through technology. Apps For Good partner with leading brands to keep their course content 100% free of charge to schools, as well as giving students the opportunity to directly benefit from their industry expertise.

  Wellbeing

  As part of the Social Innovation Workshop described in the Equal Opportunity section, SAP will include the theme of ‘Wellbeing’ to review optional initiatives that can be added to the Social Value Action plan. For example:; • Innovation – SAP offers clients the ability to run innovation workshops on themes that are important to clients. This is often in collaboration with users and communities who can codesign and create a proof of concept of solutions that would address specific challenges and opportunities. We will also offer free training on innovation topics via our SAP Learning portal - https://learning.sap.com. Current courses include Intrapreneurship – Employee-driven Innovation.; • Employee and community pulse – SAP is a leading provider of solutions relating to personal wellbeing. We offer to share our learnings of what works well for different challenges and situations that clients wish to explore. We can share examples of how organisations have supported the physical and mental health of their workforce. A current example would be around working practices and return to work in a post COVID pandemic world. ; • Self-service and a great user experience are key principles of SAP services. We will share insights learned from working with many public service organisations and the world’s most recognised brands on how digital services can bring people and communities together. These insights may then trigger actions that can be added to the Social Value Action plan.

Pricing

• Price: £550.00 to £2,600.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.