Keyfactor

Signum SaaS

Protect the integrity of code, containers, and software with secure code signing as a service. With Keyfactor Signum, sensitive keys are protected, policy is automated, and signing is integrated with your tools and build processes.

Features

• SaaS based signing service
• HSM backed keys
• Policy enforement
• Native agents for Windows and Linux
• Key attestation
• Code signing
• Document signing

Benefits

• Safeguard signing processes
• Centralised signing key storage
• 24x7x365 support to ensure minimal operational risk

£100,625 a licence a year

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@keyfactor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

715821602940600

Contact

Keyfactor Sales Department
+46 8 735 61 00
Sales@keyfactor.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: EJBCA Certificate Authority; Certificate Lifecycle Management (SaaS or On-Premises)
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Signum SaaS provides Premium Support Responses. Severity Level 1 - 30 Minutes Severity Level 2 - 1 Hour Severity Level 3 - 4 Hours Severity Level 4 - 8 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support 8-5 / Premium Support 24x7 (optional)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can get started with Signum SaaS using our extensive online documentation https://docs.keyfactor.com/Signum-SaaS.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Support request can be opened at https://support.keyfactor.com/hc/en-us to provide any and all data, including private keys.
• End-of-contract process: The dedicated SaaS environment that was provisioned for the customer is stopped and enters a data retention period. During this period, a customer can request any and all data, including access to private keys.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: PKCS11 & KSP interfaces integrate directly with signing tools such as SignTool, Jarsigner, Cosign, OpenSSL, and more to enable local signing.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The administrator at the customer has full access to the Signum platform to fully customize the configuration.

Scaling

• Independence of resources: Each Signum SaaS customer is provisioned on a cloud provider dedicated environment for their contracted service. Customers are siloed with dedicated virtual private networks, dedicated cloud managed database and cloud HSMs. One customer does not affect another customer from a load, operations or security perspective.

Analytics

• Service usage metrics: Yes
• Metrics types: The events section of the Signum Admin Web Console gives authorized users a detailed view of application and client activities . Anytime a remote user/agent attempts to access a certificate or perform an action in the Admin Web Console that usage is logged and displayed in the web console where it can be viewed or exported. The Signum Administrator will be able to view the Events and System logs. The Events log shows certificate usage events, and the System logs will show Admin Web Console activity.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: We inherit data at rest security from cloud provider managed database services such as Managed SQL by Azure.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: A customer can open a service request for a full transfer of the key material. https://support.keyfactor.com
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Signum SaaS offers 99.95% availability and SLA guarantees. Custom service based on customer design Customers receive service credits defined by our terms and conditions.
• Approach to resilience: Signum SaaS is completely hosted in AWS and Azure, and commonly understood multi availability zone (AZ) resiliency is fully leveraged by EJBCA SaaS.
• Outage reporting: Scheduled and unscheduled outages are communicated by Email and announcements in the customer SaaS portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Keyfactor uses NSGs and MFA to limit access of support personnel to proper channels while maintaining RBAC.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: IP Whitelisting

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SBS
• ISO/IEC 27001 accreditation date: 10/1/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Compliance answers to the CTO

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All cloud components within Signum are tracked for configuration changes. Alerting and monitoring are in place for security configuration reviews. Any changes to configuration and conducted after change management.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Threats, patches, and evolving threats are managed monthly per Keyfactor patching schedule. Current threats are reviewed by our SOC and SIEM alerting, threat hunting, or security teams.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Alerting and reviews. Compromises are managed by stopping the current process, quarantining the affected system, and ticket creation for management processes.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All events are managed by our standard remediation process. Users can send an email to the compliance or information security teams to notify the teams to open a ticket and investigation. Incident reports are kept internally and not released.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  All Keyfactor products and services follow the DIVERSE Commitment at Keyfactor. Diversity and inclusion is something Keyfactor has always supported across our global team and communities. In a recent interview, our CEO, Jordan Rackie, was asked, “If you could inspire a movement that would bring the most amount of good to the greatest amount of people, what would that be?” His response – “…it would be the broad embrace of the value of diversity in people and opinions. I’ve always focused on collecting a variety of opinions from a variety of people and believe that having an eclectic approach for reaching decisions is important to achieving success…” With all the warranted attention D&I has received, we felt that while we already expressly promote diversity as part of our core values and in our actions, that creating a deeper and broader program and commitment tied to diversity was the appropriate next-level step. With this, we’re excited to introduce The DIVERSE Commitment, our holistic strategy to continually improve upon diversity in our current business, in our future business, and in society. At Keyfactor, we have laid out a triangular – three prong approach, illustrated in the diagram below, to support this mission. Our commitment title, DIVERSE, is an acronym that stands for: Diversity Internally Valued, Expansive Recruitment and Societal Education – envisioned by our CEO, Jordan Rackie. From a product perspective, Keyfactor has community and open-source versions of products to enable free-market access to the products, strengthening Keyfactor's commitment to its DIVERSE cause.

Pricing

• Price: £100,625 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@keyfactor.com. Tell them what format you need. It will help if you say what assistive technology you use.