BOXXE LIMITED

boxxe Microsoft Defender for Office 365 Plan 2

MDO Plan2 cloud-based email filtering service. Helps protect against unknown malware and viruses by providing robust zero-day protection. Includes features to safeguard from harmful links in real time. ATP has rich reporting and URL trace capabilities to spot attacks happening in your organization. Plan2 includes Threat Intelligence.

Features

• Safe Attachments
• Safe Links
• Anti-Phishing Policies
• ATP for SharePoint, OneDrive and Microsoft Teams
• Safe Links in Teams
• Real-time reports
• Threat Trackers
• Explorer (advanced threat investigation)
• Automated investigation and response
• Attack Simulator

Benefits

• Safe Attachments protects against unknown malware and viruses
• Safe Links feature proactively protects from malicious URLs
• ATP anti-phishing checks incoming messages for indicators of phishing attempt
• Archive: Legal hold, data leakage protection.
• Real-time reports, insights. Security/compliance administrators focus on high-priority issues
• Threat Trackers are informative widgets and views provide cybersecurity intelligence.
• Explorer: real-time report that enables users to analyse threats
• Attack Simulator enables users to run realistic attack scenarios

£3.16 a user a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

716310053078466

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365 Enterprise E3
• Cloud deployment model: Public cloud
• Service constraints: Microsoft admins can view the status of services and find out when maintenance is scheduled. Service health information is available at any time by signing in. https://learn.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-health-and-continuity.
• System requirements:
  • Fully hosted, managed SaaS; no on-premises infrastructure needed
  • Cost-effective: Eliminates additional IT infrastructure for Onboarding support.
  • Accessibility: Use on any web-enabled device with modern internet browsers.
  • Browser Compatibility: Supports Internet Explorer, Edge, Chrome, Safari.
  • Mobile Availability: Native apps for Android and iOS devices provided.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary based on support plan selected. For more information, visit: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-for-business-support-options
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Microsoft is committed to developing technology that empowers everyone, including people with disabilities. Microsoft has a Disability Answer Desk where customers with disabilities get support with Microsoft Office, Windows, and other products. Microsoft also has Accessibility Conformance Reports (ACR) which describe how products and services support recognized global accessibility standards.; https://www.microsoft.com/en-us/Accessibility/disability-answer-desk ; https://www.microsoft.com/en-us/accessibility/conformance-reports ; https://learn.microsoft.com/en-us/windows/apps/design/accessibility/accessibility-testing
• Onsite support: Onsite support
• Support levels: Microsoft provides four (4) Modern Work support plan options. These include the following:; - STANDARD (included for all customers); - BUSINESS ASSIST ; - PROFESSIONAL DIRECT ; - MICROSOFT UNIFIED ; For more information, visit https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-for-business-support-options
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Microsoft provides all Modern Work customers with 24/7 self-help resources, including Microsoft Learn, training documentation, templates, and community support. For more information, visit:; - https://learn.microsoft.com/en-us/microsoft-365/; - https://support.microsoft.com/en-us/training; - https://adoption.microsoft.com/en-us/customer-hub/; - https://support.microsoft.com/en-us/modernworkplace
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, your access to Modern Work services, applications, and customer data go through multiple stages before the subscription is fully turned off, or deleted:; 1. Expired Stage (30 days): Users have normal access to Modern Work applications and files.; 2. Disabled Stage (90 days): Data is accessible to admins only. Users can’t access applications. Admins can access the admin centre to buy and manage other subscriptions.; 3. Deleted Stage: After the 90-day retention period ends, Microsoft disables the account and deletes the customer data.; During the term of an active subscription, a subscriber can access, extract, or delete customer data stored in Modern Work apps. For more information, visit https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires
• End-of-contract process: Microsoft is governed by strict standards and follows specific processes for removing cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. In our Online Service Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.; ; Please see Data Protection Addendum for full and up to date details about how Microsoft manages your data. https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?lang=1; ; https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Microsoft offers distinct experiences on mobile and desktop devices for Microsoft 365. On desktop, users access the full suite of features, while the mobile app provides a streamlined interface for essential tasks and allows for offline working when there isn't network connectivity.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Microsoft 365 can be managed via the M365 admin centre: https://learn.microsoft.com/en-us/microsoft-365/admin/?view=o365-worldwide
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: *Accessibility Tools & Features: Microsoft provides a range of accessibility tools and features for people with different needs. These include tools for people who are blind, colour blind, or have low vision; those who are hard of hearing, have hearing loss, or are deaf; and those with dyslexia, seizures, autism, or other cognitive differences.; *Disability Answer Desk: Microsoft offers a Disability Answer Desk that provides product support for customers with disabilities, including Microsoft Office, Windows, and Xbox.; *Microsoft 365 Accessibility: Microsoft 365 apps integrate seamlessly with assistive technologies and accessibility settings on most devices. Some applications offer built-in Ease of Access settings and Learning Tools to enhance reading and writing experiences for people of all abilities.; *Accessibility Training and Resources: Microsoft provides accessibility training essentials and videos to support colleagues, classmates, friends, and family members with disabilities.; • https://www.microsoft.com/en-us/accessibility/; • https://www.microsoft.com/en-us/Accessibility/disability-answer-desk; • https://www.microsoft.com/en-us/accessibility/microsoft-365; • https://www.microsoft.com/en-us/accessibility/approach; • https://support.microsoft.com/en-us/office/accessibility-support-for-microsoft-365-apps-03eb6c04-8e13-44ff-b042-955ad15b3975"
• API: Yes
• What users can and can't do using the API: The Microsoft Graph API enables you to access data, intelligence, and insights from Microsoft applications. By integrating Modern Work with Graph API, developers can tap into user data and organizational information to enhance context-aware assistance from applications like Word, Excel, Teams, etc. Starting with users and groups at the core, Microsoft Graph forms a network of Modern Work services and features that manage, protect, and extract data to support a wide range of scenarios. Microsoft Graph lets you access this wealth of user data while always respecting proper authorization. For more information on Microsoft Graph's capabilities, services, and features, visit:; - https://learn.microsoft.com/en-us/graph/overview; - https://learn.microsoft.com/en-us/graph/overview-major-services; For information on Microsoft Graph limitations (throttling limits, service-specific limits, connection limits, schema limits, and availability), visit:; - https://learn.microsoft.com/en-us/graph/throttling-limits; - https://learn.microsoft.com/en-us/graph/connecting-external-content-api-limits; - https://learn.microsoft.com/en-us/graph/metered-api-overview; Microsoft Azure OpenAI also offers a suite of artificial intelligence (AI) services that can be seamlessly integrated with Modern Work to enhance its functionality. By leveraging services such as Azure Cognitive Services and Azure Machine Learning, developers can extend capabilities in areas such as code summarization, sentiment analysis of code reviews, and even predictive coding assistance based on historical patterns.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Modern Work customers can customize their services in various ways:; - The Microsoft 365 Admin Centre is a web-based portal where administrators can manage user accounts and settings for their organization. They can add or remove users, manage billing, reset passwords, and more.; - The Office Customization Tool allows administrators to customize the installation of Office by choosing which applications and languages are installed, how those applications should be updated, and application preferences.; - Users can personalize their Microsoft 365 experience by changing the theme, notifications, and other settings.; - The Microsoft 365 Developer Program provides a sandbox environment where developers can learn and experiment with Modern Work technologies.; - Developers can use the Microsoft Graph API to interact with data in Modern Work and build apps that integrate with Microsoft 365.; For more information, visit:; - https://learn.microsoft.com/en-us/deployoffice/admincenter/overview-office-customization-tool; - https://learn.microsoft.com/en-us/microsoft-365/admin/setup/customize-your-organization-theme; - https://support.microsoft.com/en-us/office/personalize-your-microsoft-365-experience-eb34a21b-52fa-4fbf-a8d5-146132242985

Scaling

• Independence of resources: Microsoft employs a combination of proactive monitoring and efficient management practices to mitigate the impact of demand fluctuations on Modern Work services. Microsoft focuses on several areas of service management to minimize the affect on Modern Work users by demands placed on the service:; - Monitoring and Major Incident Management: ; - Evergreen Management: being prepared to absorb changes and derive business value from the ever-evolving service; - Service Desk and Normal Incident Management: supporting end-users, leveraging automation investments, and measuring call and escalation rates.

Analytics

• Service usage metrics: Yes
• Metrics types: You can use dashboards in the Microsoft 365 admin centre to monitor the health of various Microsoft services for your organization's Modern Work subscription. Microsoft 365 Monitoring increases observability and minimizes downtime through providing near real-time user telemetry data with enriched alerts in the Microsoft 365 admin centre's Service Health dashboard.; Additionally, Microsoft 365 usage analytics gives you access to a prebuilt dashboard that provides a cross-product view of the last 12 months and contains many prebuilt reports. User-specific information is available for the last full calendar month. Usage analytics contains reports that can be viewed in Microsoft Power BI.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Modern Work applications enable users to export their data in numerous ways. ; For information on how Outlook users can export their data, visit https://support.microsoft.com/en-us/office/export-emails-contacts-and-calendar-items-to-outlook-using-a-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91; For information on how Teams users can export their data, visit https://answers.microsoft.com/en-us/msteams/forum/all/how-to-download-data-and-activities-carried-out-on/0e21a9e5-71c8-4cdd-b817-a019dcd54592
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Microsoft Excel (as a workbook or PivotTable report)
  • Text-only (tab delimited)
  • Comma-separated values (CSV)
  • Extensible Markup Language (XML)
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Please note that the following links are collectively a high-level overview, and the actual terms can be found in the specific SLA and refund policy documents. ; • https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1&year=2023; • https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services; • https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472; • https://www.microsoft.com/en-us/store/b/returns; • https://learn.microsoft.com/en-us/answers/questions/1275102/ms-365-business-premium-service-level-agreement?page=1; • https://learn.microsoft.com/en-us/dynamics365/customer-service/use/overview-service-level-agreements; • https://learn.microsoft.com/en-us/training/modules/service-level-agreements/; • https://www.microsoft.com/licensing/servicelevelagreements%29
• Approach to resilience: Microsoft's datacentre setup is designed to be resilient and align with the UK Government's 2nd Cloud Security Principle "Asset Protection and Resilience". ; * Redundant Architecture: Microsoft online services achieve service resilience through redundant architecture, which involves deploying multiple instances of a service on geographically and physically separate hardware. This provides increased fault-tolerance for Microsoft online services.; * Data Replication and Automated Integrity Checking: Data replication and automated integrity checking are also part of Microsoft's strategy to ensure service resilience.; * Compliance with UK G-Cloud: Every year, Microsoft prepares documentation and submits evidence to attest that its in-scope enterprise cloud services comply with the 14 Cloud Security Principles of G-Cloud. This gives potential G-Cloud customers an overview of its risk environment.; * ISO/IEC 27001 Certification: The compliance process relies on the ISO/IEC 27001 certification. A Government Digital Service (GDS) accreditor then performs several random checks on the Microsoft assertion statement, samples the evidence, and makes a determination of compliance.; * UK OFFICIAL Data: The appointment of Microsoft services to the Digital Marketplace means that UK government agencies and partners can use in-scope services to store and process UK OFFICIAL government data.; Also see:; • https://learn.microsoft.com/en-us/compliance/assurance/assurance-resiliency-and-continuity; • https://learn.microsoft.com/en-us/compliance/regulatory/offering-g-cloud-uk; • https://learn.microsoft.com/en-us/azure/compliance/offerings/offering-uk-g-cloud; • https://azure.microsoft.com/en-us/blog/trusted-cloud-security-privacy-compliance-resiliency-and-ip/
• Outage reporting: Microsoft provides several ways to report service outages for BizApps and Azure Cloud:; *Public Dashboard: Microsoft provides a public dashboard where users can view the health of their Microsoft services, including BizApps and Azure. The dashboard indicates whether there is an active service issue and links to the detailed Service Health page.; *API: Microsoft offers the Service Communications API in Microsoft Graph, which allows users to access the health status and message centre posts about Microsoft cloud services. For Azure, users can get information about outage-impacted resources programmatically by using the Events API.; *Email Alerts: Users can sign up for email notifications of new incidents that affect their tenant and status changes for an active incident. Azure Service Health also allows users to set up Service Health alerts to be automatically notified about service issues by email.; In addition to the public dashboard, API, and email alerts, Microsoft provides methods for service outage notifications:; *Mobile Push Notifications: For urgent issues, Microsoft recommends configuring Service Health alerts to send mobile push notifications through the Azure mobile app. This allows users to learn about critical service issues on their mobile device and act to start mitigating any impact to workloads.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Modern Work uses Modern Authentication, a method of identity management that includes authentication methods like Multifactor Authentication (MFA), smart card authentication, and client certificate-based authentication. Authorization methods include Microsoft’s implementation of Open Authorization (OAuth) and Conditional Access policies. Modern Work gives you the option to use security defaults or Conditional Access policies to turn on MFA for your admins and user accounts.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: November 28, 2023 for Certificate version 13. Original registration date: November 29, 2011
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2013
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire, an independent Qualified Security Assessor (QSA) company
• PCI DSS accreditation date: March 15, 2021
• What the PCI DSS doesn’t cover: Not Applicable
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: Microsoft adheres to numerous, rigorous security and compliance standards, including CSA CCM version 3.0, ISO 27001, ISO 27018, SOC 1, SOC 2, SOC 3, FedRAMP, and HITRUST, among others. For more on specific compliance, visit:; - https://learn.microsoft.com/en-us/compliance/assurance/assurance-governance; - https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--governance-and-compliance; - https://servicetrust.microsoft.com/

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Microsoft adheres to numerous, rigorous security and compliance standards, including CSA CCM version 3.0, ISO 27001, ISO 27018, SOC 1, SOC 2, SOC 3, FedRAMP, and HITRUST, among others. For more on specific compliance, visit:; - https://learn.microsoft.com/en-us/compliance/assurance/assurance-governance; - https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--governance-and-compliance; - https://servicetrust.microsoft.com/
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Microsoft uses a variety of methods to assess potential threats to its services. The Microsoft Detection and Response Team (DART) actively looks for cyberthreats that have penetrated an environment, looking beyond known alerts or malicious threats to discover new potential threats and vulnerabilities. They use a tiered data collection model and start by collecting a snapshot of the densest, most indicator-rich data they can from every object and endpoint they can reach. This data provides information about any known threats, known attack patterns, and many indicators of suspicious or anomalous activity.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Azure security has defined requirements for active monitoring. Service teams configure active monitoring tools in accordance with these requirements. Active monitoring tools include the Microsoft Monitoring Agent (MMA) and System Centre Operations Manager. These tools are configured to provide time alerts to Azure security personnel in situations that require immediate action.; Azure continuously monitors and detects risks, even when devices aren’t connected to the corporate network. Azure uses adaptive machine learning (ML) algorithms and heuristics to detect anomalies and risk detections that might indicate that an identity has been compromised. Azure security has defined requirements for active monitoring.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: To effectively respond to security incidents, Microsoft employs a federated security incident response model. Each major online service team adheres to a shared incident management process, shared definitions, and shared training to provide consistency across all online services. The Microsoft 365 (Modern Work) Security Response team provides service teams with centralized security expertise and incident response guidance as part of our federated security response model. Depending on the nature of the incident, the Microsoft 365 Security Response team and service teams may engage security partners and subject matter experts from other organizations within Microsoft for investigative assistance.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across all sources of emissions through investing in the Carbon Exchange-Traded Commodity. We aim to reach Net Zero by 2050 at the latest through emissions reduction initiatives e.g. renewable electricity procurement and supplier engagement.; Environmental protection is embedded in everything boxxe does and offers and we are proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management System covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimisation and the enhancement of material reuse and recycling in our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The COVID-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of COVID-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helping retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' programme where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service, HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.; boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focused on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO 45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance of ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

• Price: £3.16 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.