AIREAVU LTD

Aireavu

Aireavu is a Building Performance System providing a unified operational view, combining energy, environmental, occupancy, space utilisation, and safety-related data to generate actionable insights that support better operational, financial, and strategic decision-making. The service is designed specifically for existing operational buildings, including those without a Building Management System (BMS).

Features

• Real-time reporting of total building energy use
• Real-time reporting of building energy breakdown by system
• Real-time air quality tracking, reporting and alerts for action
• Real-time occupancy tracking and reporting
• Real-time desk occupancy and utilisation reporting
• Real-time tracking of fire door usage
• Analytics for insights and alerts to reduce energy consumption
• Analytics for insights and alerts to improve working environments
• Analytics for insights and alerts relating to fire safety risks

Benefits

• Portfolio and building level energy reporting
• Insights to reduce energy consumption and carbon emissions
• Insights to improve operational efficiency and asset performance
• Alerts for action to improve productivity and reducing absence
• Identify waste, faults, and abnormal behaviour
• Support evidence-based investment, compliance, and reporting
• Supports prioritisation of maintenance and inspections
• Early identification of building safety risks

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at duncan@aireavu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

716525533152874

Contact

Duncan Coombs
08000698188
duncan@aireavu.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Accurate building information is required to specify appropriate hardware. Access to buildings may be required should a site survey be required.
• System requirements:
  • PostgreSQL
  • Node.js

User support

• Email or online ticketing support: Yes
• Support response times: Service Desk and Triage Operating Monday–Friday, 09:00–18:00 (with out-of-hours cover for critical incidents). Aireavu’s central Service Desk will log, triage, and assign all support tickets. ; Response times: ; Priority: Critical ; Response Time: 2 hours ; Resolution Target: 1 business day ; Typical Examples: Complete system outage or major data loss;; Priority: Medium ; Response Time: 4 hours ; Resolution Target: 5 business days ; Typical Examples: Hardware queries, data gaps, or functionality issues; ; Priority: Low ; Response Time: 1 business day ; Resolution Target: 10 business days ; Typical Examples: Training request or minor dashboard clarification.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: - Phone support (included in platform fee); ; - email support (included in platform fee); ; - on-site and development support (additional cost at agreed hourly rate) Yes - technical development projects would be managed by a dedicated Account Manager, who would assign an appropriate Technical Account Manager or Cloud Support Engineer to deliver the project in line with customer requirements
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide both online user training and user documentation, as well as user guides and tutorials.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: We are able to download and provide client data in a CSV format at the end of a contract.
• End-of-contract process: Access to the Aireavu platform would be switched off at the end of a contract. A small admin fee may apply if a download of client data is required.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: We use a REST API
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: The application is manually checked against WCAG 2.2 standards for compliance. Feedback from users is also tracked and the interface continuously improved for accessibility.
• API: Yes
• What users can and can't do using the API: The application provides a REST API Interface. The API can be accessed using an API Key, which can be provided on request. The API provides both read and write access. API documentation is available in Swagger format.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We are able to discuss customisation with customers on a case-by-case basis. Examples of typical customisation include: ; - implementation of client logo and branding to white label the dashboard; ; - customisation of reports; ; - domain URL; ; - selection of the sensors or device types supported by the platform

Scaling

• Independence of resources: We ensure users are not affected by other users’ demand through a multi-tenant architecture with logical data and workload isolation. The Aireavu platform is hosted on Microsoft Azure and uses auto-scaling resources to dynamically adjust capacity as demand changes. Performance is continuously monitored, and thresholds trigger scaling before contention occurs. Customer data is securely segregated, and resource usage is actively managed to maintain consistent performance and availability for all users, even during periods of peak demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of: - Sites - Buildings - Spaces (rooms) - Zones
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data reporting and downloads are available through the platform. However, should a raw data download be required, users would create a support ticket and the data would be provided by email.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: >99% uptime
• Approach to resilience: We are using redundant, HA (High Availability) Cloud resources and we have database backup policies in place. Further details are available on request.
• Outage reporting: Aireavu will provide at least 48 hours’ advance notice of any scheduled maintenance via email and in-platform notifications. Planned maintenance will typically be carried out outside standard operating hours to minimise disruption. In the event of an unplanned service outage, Aireavu will notify customers as soon as reasonably practicable via in-platform notifications and email. Regular status updates will be provided until service is fully restored. Following resolution, Aireavu will publish a post-incident summary outlining the root cause, impact, and the actions taken to prevent recurrence.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: A one-time link (magic link) is sent to user's email address.
• Access restrictions in management interfaces and support channels: Aireavu manage permission on user accounts so that users can access only the resources they have been given access to.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Users are sent a one-time access link (magic link) by email

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: We hold ISO 27001 and Cyber Essentials Plus that ensure we communicate policies and procedures for information security internally, including updates when changes are published. External contractors agree to follow published policies as part of their onboarding and contract review sessions.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Software is revision controlled and versioned. We have a change control process, and impact on security is assessed as part of this. This is followed prior to the roll out of updates or changes to the architecture of our platform.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We regularly implement vulnerability updates (e.g. CVE etc.) on our software supply chain. Patches to our services are typically deployed within a week. We are subscribed to third party security notification platforms, such as: Vercel, Github etc.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate in line with ISO 27001. We identify potential compromises through centralised logging and monitoring of application, infrastructure, and security logs, covering authentication events, access attempts, configuration changes, and system errors. When a potential compromise is detected, we follow a documented incident response process to assess severity, contain the issue, investigate root cause, remediate risks, and record lessons learned. Alerts are typically reviewed within hours, with high-severity incidents escalated and contained immediately and remediation progressed as a priority.
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain documented, pre-defined incident management procedures for common security and operational events, aligned with our ISO/IEC 27001 information security management system. Users can report incidents via designated support channels (e.g. email or service desk), which are logged, tracked, and triaged according to severity. We provide incident reports to customers as appropriate, summarising the incident, impact, actions taken, and any preventative measures implemented.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO Accelerator
• ISO/IEC 27001 accreditation date: Tuesday 8 April 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of coverage IS 'The provision of digital solutions services'. Anything outside of that IS NOT covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: ISO Accelerator
• ISO 9001 accreditation date: Tuesday 8 April 2025
• What the ISO 9001 doesn’t cover: The scope of coverage IS 'The provision of digital solutions services'. Anything outside of that IS NOT covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 33cd997b-552f-455a-9927-1194fc487ee4
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at duncan@aireavu.com. Tell them what format you need. It will help if you say what assistive technology you use.