Cloudoko
Cloudoko Migration Consultancy
A consultancy service to support the migration of existing business processes to using the Cloudoko family of SaaS services (Forms/Bookings/Hub).
Features
- Support from engineers experienced in public sector migration projects
- Planning to get the best from your existing assets
- Advanced setup of Cloudoko SaaS services
- Consultancy on migration solutions/approaches
- Functional/performance testing of migrated systems
Benefits
- Bring existing business processes online through your website
- Increase ROI in CRM and Business Process Re-Engineering (BPR)
- Reduce development and maintenance costs through business process re-use
- Increase customer engagement
- Enhance functionality on your public website
- Support from engineers directly involved in the Cloudoko services development
Pricing
£550 to £1,000 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@cloudoko.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 1 6 6 2 2 3 6 5 9 7 5 7 1 5
Contact
Cloudoko
Matthew Wynn
Telephone: 01904500808
Email: sales@cloudoko.com
Planning
- Planning service
- Yes
- How the planning service works
- We can conduct an analysis of your business requirements and existing systems and create a plan defining options for how Cloudoko SaaS services can improve business processes whilst making best use of your existing assets.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Cloudoko Forms
- Cloudoko Bookings
- Cloudoko Hub
Training
- Training service provided
- Yes
- How the training service works
- We provide tailored on/offsite training for customers that will administer Cloudoko SaaS services
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Cloudoko Forms
- Cloudoko Bookings
- Cloudoko Hub
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We can develop a bespoke strategy to migrate your business processes to Cloudoko SaaS services.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Cloudoko Forms
- Cloudoko Bookings
- Cloudoko Hub
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We can develop a test plan and automated testing to prove that functional and performance requirements of the migration to Cloudoko SaaS services have been met.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Cloudoko SaaS services include helpdesk support. Customer requests for change in these services will be considered on an individual basis. Where suggested changes are deemed to benefit the service, these will be scheduled to be implemented free of charge. Where a bespoke feature is required, a new Cloudoko connector may need to be developed. Bespoke development such as this is outside the scope of G-Cloud and would be procured via the the Digital Outcomes and Specialists framework.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our service desk is monitored 24/7, however regular support business hours are 9 to 5 (UK time), Monday to Friday. Alternate arrangements are available by negotiation, please contact us to outline your requirements.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Our support portal is staffed by engineers responsible for the development of Cloudoko SaaS services ensuring that you get the best response to any issues raised.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our service is designed to minimise carbon footprint by leveraging cloud-based technologies, and promoting self-service channels. This reduces the need for physical infrastructure and promoting energy efficiency practices. We also advocate for sustainable practices within our organisation and among our clients.Covid-19 recovery
We contribute to Covid-19 recovery efforts by offering solutions that facilitate remote work, digital transformation, and efficient communication between organisations and their customers.Tackling economic inequality
Cloudoko's offering provides affordable and accessible services, particularly for small and medium-sized enterprises (SMEs) and organisations with limited resources.Equal opportunity
Cloudoko is an equal opportunities employer. We are committed to fostering diversity and inclusion within our workforce.Wellbeing
We prioritise mental health and work-life balance, fostering a supportive and healthy work environment for our employees.
Pricing
- Price
- £550 to £1,000 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@cloudoko.com.
Tell them what format you need. It will help if you say what assistive technology you use.