GETECH LIMITED

Google Workspace for Education Teaching and Learning Upgrade

The Teaching and Learning Upgrade transforms classroom experiences by providing educators with premium instructional tools. It adds advanced video communication capabilities to Google Meet (including breakout rooms, Q&A, and polling), integrates unlimited originality reports to ensure academic integrity, and provides interactive Practice Sets and Interactive YouTube Videos.

Features

• Premium Google Meet: Breakout rooms, polls, Q&A, and attendance tracking.
• Large Meetings: Host 500 participants and live-stream to 10,000 viewers.
• Unlimited Originality Reports: Run unlimited plagiarism checks with student-to-student comparisons.
• Practice Sets: Interactive assignments with real-time feedback and auto-grading.
• Classroom Add-ons: Integrate third-party EdTech tools directly into Google Classroom.
• Expanded Storage: Adds 100 GB of pooled storage per license.
• Meeting Recordings: Record meetings with transcription directly to Google Drive.
• Interactive YouTube Videos: Turn videos into interactive assignments with questions.

Benefits

• Enhanced Instruction: Elevated interactive tools like polls and breakouts.
• Academic Integrity: Ensure authentic work with unlimited peer-to-peer plagiarism checks.
• Personalized Learning: Practice Sets provides adaptive, instant student feedback.
• Flexible Licensing: Assign licenses only to specific staff or departments.
• Seamless Integration: Access favorite third-party EdTech tools directly within Classroom.
• Increased Capacity: Prevent storage limits with an extra 100GB per-license.
• Accessibility: Live captions and translations support diverse learners in Meet

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

716709706801951

Contact

Richard Maclean
01473240470
bidteam@getech.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Google Workspace for Education Fundamentals
• Cloud deployment model: Public cloud
• Service constraints: Licensing: This is a flexible license. It does not require a full domain commitment; you can purchase for specific users (staff/faculty) as needed.; ; Storage: Storage is added to the pooled organizational limit, not the individual user.
• System requirements: Needs Google Workspace for Education Fundamentals as a foundation.

User support

• Email or online ticketing support: Yes
• Support response times: Standard P1 -4 Hours ; P2 - 8 Hours ; P3 - 24 Hours; P4 - 24 Hours ; Enhanced and Premium support available upon request at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Google perform Voluntary Product Accessibility Testing for web chat; the latest results are available from this URL: https://services.google.com/fh/files/misc/google_chat_web_vpat.pdf; The following services are supported by the interface: text to speech, and speech to text, magnifying tool, high contrast colour schemes are all available options.; Additionally, the current Voluntary Product Accessibility Testing confirms the following features to 2.2 A or AA level testing.; Character Key Short cuts – 2.2 A; Pointer Gestures – 2.2 A; Pointer Cancellation – 2.2 A; Label in Name – 2.2 A; Motion Actuation – 2.2 A; Orientation – 2.2 AA; Identify Input Purpose – 2.2 AA; Reflow – 2.2 AA; Non-text Contrast – 2.2 AA; Text Spacing – 2.2 AA; Content on Hover or Focus – 2.2 AA; Status Messages – 2.2 AA
• Onsite support: Yes, at extra cost
• Support levels: The levels of support are Standard, Enhanced, and Premium. Standard support is included. This edition allows designated admins to access Google support for issues related to the specific upgraded features (Meet, Classroom).; ; We can provide an additional Google proprietary service also known as the Technical Account Advisor Service (TAAS) at additional cost. ; TAAS includes: (a) guided support on-boarding, (b) guidance on best practices for case handling, (c) management of; technical support escalations, (d) reviews of operational and case metrics and (e) recommendations for training and optimisation of; the Services.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Guided Setup & Licensing: Unlike full-domain editions, the Teaching and Learning Upgrade is designed for flexible deployment. Administrators can assign licenses to specific users, groups, or organizational units (OUs) directly via the Google Admin Console.; ; Manual Assignment: Assign licenses individually to teachers who need premium features.; ; Bulk Assignment: Use the License Management Tool or CSV bulk upload to assign licenses to entire departments or staff groups efficiently.; ; Resources: Comprehensive guides and setup resources are available in the Admin Console to help you configure premium features like Practice Sets and Originality Reports.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data Retention & Continuity: Upon contract expiration, your institution's data remains secure. The domain automatically reverts to the free Google Workspace for Education Fundamentals edition.; ; Data Integrity: Core user data—including Gmail, Drive files, and Classroom content—is not deleted.; ; Feature Access: Users will lose access to premium features immediately. For example, unlimited Originality Reports will revert to the limited free quota, and the ability to record meetings will be disabled (though existing recordings remain in Drive).; ; Storage Impact: The additional 100 GB of pooled storage per license will be removed. If this reduction causes your institution to exceed its remaining storage limit, users may be unable to upload new files or create new documents until space is freed up.; ; Key Implications:; ; Continuity: Users retain their existing login credentials; only premium features (such as advanced Meet capacity) are deactivated.; ; Portability: The service is not tied to a single vendor. At the contract's end, the license can be transferred to a different authorized reseller without downtime or migration.; ; Should you choose to leave the platform entirely, administrators retain full data ownership and can utilize the Data Export tool to extract all organizational data in standard formats before cancellation.
• End-of-contract process: Subscription Management: At the end of the subscription term, you have three options:; ; Renew: Continue the service to maintain full access to premium teaching tools and the additional storage pool.; ; Adjust: Reduce the number of licenses if fewer staff members require premium features.; ; Cancel: If the contract is not renewed, the domain reverts to Education Fundamentals. This is an administrative change that causes no downtime for login or email access, but premium instructional tools will be deactivated.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is available via websites in HTML; format, or via download as a pdf covering both onboarding and offboarding of users from Google Workspace as well as best practices for license assignment. ; Getech can provide customised onboarding and offboarding; process, and manage any onboarding and training requirements at an additional cost. Our process's will be fully managed and documentation will be provided to the customer to support future; onboarding requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The interface for mobile devices has been optimised for a mobile experience.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Google Admin console is utilised to administer all services.
• Accessibility standards: None or don’t know
• Description of accessibility: Administrators utilize the Google Admin console to centrally manage licenses and configure premium instructional tools. This interface allows for flexible license assignment to specific staff members or departments as needed. Admins can enforce granular settings for features like Practice Sets, Interactive YouTube Videos, and Originality Reports. Additionally, the console provides reporting visibility into license usage and adoption rates for these advanced teaching capabilities.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: API usage in the Teaching and Learning Upgrade primarily focuses on classroom automation, instructional tool integration, and license efficiency.; ; Classroom Automation & Rostering: The Classroom API enables deep integration with your Student Information System (SIS). You can programmatically sync class rosters, create courses, and push back grades, ensuring that teachers and students always have the right resources without manual data entry.; ; License Management: Administrators can utilize the Admin SDK to automate the assignment of Teaching and Learning Upgrade licenses. This allows institutions to write scripts that automatically provision licenses to new staff members or specific departments, ensuring efficient use of your subscription.; ; Instructional Insights: The Reports API provides programmatic access to usage data, allowing you to track the adoption of premium features like Originality Reports and Google Meet recordings. This data helps validate the return on investment and identify training needs.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators customize the Google Workspace experience primarily through Organizational Units (OUs). By separating users (e.g., "Staff" vs. "Students") and devices into different OUs, you can apply distinct policies to each group rather than a "one-size-fits-all" approach.; ; User Policies: You can turn specific services (like YouTube or Google Chat) on or off for students while keeping them active for teachers. You can also enforce granular settings, such as preventing students from emailing outside the domain or restricting Google Drive sharing permissions.; ; Device Policies: For Chromebooks, admins can configure settings like "Kiosk mode" for exams, force re-enrollment to prevent theft, or pre-install specific apps and extensions. For mobile devices, you can enforce screen locks, encrypt data, and remotely wipe corporate data from personal devices (BYOD) without deleting personal photos.; ; For more complex needs, Configuration Groups allow you to apply settings to specific users across different OUs (e.g., allowing a specific "Year 12" project group to access YouTube even if the "Student" OU blocks it).

Scaling

• Independence of resources: Google, one of the worlds largest Cloud platform providers, have suitable resource active to support any scale of requirement from customers without; any impact to other customers or users using Workspace.

Analytics

• Service usage metrics: Yes
• Metrics types: The Teaching and Learning Upgrade provides actionable insights focused on student engagement and instructional impact:; ; Google Meet Reports: Meeting organizers automatically receive detailed attendance reports (showing who joined, when, and for how long) and artifacts from interactive sessions (Poll results and Q&A transcripts) directly via email after calls.; ; Instructional Performance: Teachers can view real-time student performance data through Practice Sets (auto-graded performance trends) and Interactive YouTube assignments.; ; License Usage: Administrators can track the assignment and utilization of Teaching and Learning Upgrade licenses via the Admin Console to ensure resources are allocated effectively.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Other data at rest approaches. Google have their own Security Systems and Teams in place to manage Physical access to their Datacentres.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data Export Capabilities; Google Workspace ensures full data portability with dedicated tools for both users and administrators:; ; For Users: Individuals can use Google Takeout to download their data (including emails, Drive files, and calendars) in standard, open formats. Additionally, Transfer Your Content allows graduating students to migrate their emails and Drive files directly to a personal Google account.; ; For Administrators: The Data Export tool in the Admin Console enables super admins to securely export all organizational data to Google Cloud Storage, ensuring the institution retains full ownership and control.
• Data export formats: Other
• Other data export formats:
  • Email (Gmail) - MBOX - Universal format
  • Drive Files - Microsoft Office (.docx, .xlsx, .pptx), PDF, OpenDocument
  • Calendar - iCalendar (.ics)
  • Contacts - vCard (.vcf) or CSV
  • Classroom - JSON
  • Chat/Keep - JSON or HTML
  • Photos - Original Quality (JPG, PNG, MP4)
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Google Workspace Covered Services to Customer (as applicable, the "Agreement"), the Monthly Uptime Percentage will be at least 99.9% in any; calendar month (the "Google Workspace SLA").
• Approach to resilience: Available on request.
• Outage reporting: A public dashboard is available from Google.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management Interfaces (Admin Console): Access to the Admin Console is secured using robust authentication standards. Administrators can enforce mandatory 2-Step Verification (MFA) to protect accounts from unauthorized access. Additionally, granular role-based privileges allow institutions to delegate specific tasks (such as assigning Teaching and Learning licenses) to relevant staff members without granting full super-admin access to the entire domain.; ; Support Channels: Direct access to Google support is restricted to designated "Support Administrators." Identity is verified via a dynamic Support PIN generated within the Admin Console, which expires every 60 minutes to prevent unauthorized use.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Google Workspace for Education operates under a security-first model that goes beyond standard enterprise compliance to specifically safeguard users.; ; 1. Compliance & Certifications Our platform is verified by independent third-party auditors against the most rigorous global standards, including:; ; ISO/IEC 27001: Information Security Management.; ; ISO/IEC 27017: Cloud Security Controls.; ; ISO/IEC 27018: Protection of Personally Identifiable Information (PII) in public clouds—critical for student privacy.; ; SOC 2 & SOC 3: Service Organization Controls for security, availability, and confidentiality.; ; GDPR: Fully compliant via our Data Processing Amendment and Model Contract Clauses.; ; 2. Student Data Privacy (Trust Principles); ; No Advertising: Core services (Gmail, Drive, Classroom, etc.) are strictly ad-free.; ; Data Ownership: Your institution retains full ownership of all data. Google acts only as a data processor.; ; Age-Appropriate Access: Granular controls allow administrators to enforce stricter privacy settings for users marked as "Under 18".; ; 3. Operational Security; ; Encryption: All data is encrypted by default, both in transit (using TLS) and at rest on our servers.; ; Threat Defense: As an Education Plus user, you benefit from the Security Center, which uses AI to block 99.9% of spam/malware and allows IT teams to instantly remediate threats (e.g., deleting phishing emails) across the domain.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Google Workspace operates under a rigorous Secure Software Development Lifecycle (SDLC).; ; Component Tracking: All service components are tracked from inception to deprecation. Code changes must pass Binary Authorization—a cryptographic check ensuring only reviewed, tested, and authorized code can run in production.; ; Security Assessment: Every change undergoes a mandatory Security Design Review and internal audit before launch.; ; Customer Control: Administrators manage the local impact of these changes using Release Tracks (Rapid or Scheduled) and assess their specific domain security posture via the Security Center dashboard.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google employs a rigorous, automated vulnerability management lifecycle to secure the Workspace platform.; ; Threat Assessment: We utilize automated scanners (e.g., Security Health Analytics) alongside manual "Red Team" penetration testing to continuously identify risks across our infrastructure.; ; Patch Deployment: As a cloud-native SaaS solution, security patches are deployed centrally and automatically without user intervention. Critical vulnerabilities are often remediated within hours of discovery, with routine updates released continuously.; ; Threat Intelligence: Our intelligence is sourced from Google Project Zero (our elite zero-day research team), Mandiant frontline intelligence, and a global bug bounty program.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A trial of 50 licenses for 60 days is available for the Google Workspace for Education Teaching and Learning Upgrade.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd
• ISO 9001 accreditation date: Friday 18 August 2023
• What the ISO 9001 doesn’t cover: Getech's ISO 9001 covers all aspects of our business.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Securitymetrics
• PCI DSS accreditation date: Saturday 27 December 2025
• What the PCI DSS doesn’t cover: All elements of Getech's payment processing that involve cardholder data, i.e. credit, debit, or other, are covered by this certification. Standard invoice and payment (on account) process's not using cardholder data are not directly covered by process's under this certification, but are protected by Getech's other company wide security and audit process's.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 171d1c94-afa5-43a2-bab2-872b1a5939cf
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 40b64042-5c06-4b30-93e5-f585fe810fd1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.