Integrated Marketing Solutions

Marketing automation and Site Optimisation

Implementation and Optimisation of Marketing Automation and Site Optimisation solutions to support customer communication strategies

Features

• requirements definition
• current state and future state architecture assessment
• business case validation
• software evaluation
• solution implementation
• migration of existing solutions
• integration with other systems - internal and external
• ongoing solution optimisation
• ongoing support
• training

Benefits

• future state enablement
• process efficiency
• improved marketing effectiveness
• Efficiency of customer facing operations
• IT overhead reduction
• streamlining of system integration points

£90,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.russell@imsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

716972404676999

Contact

Peter Russell
+4477584282115
peter.russell@imsolutions.co.uk

Planning

• Planning service: Yes
• How the planning service works: Through robust requirements definition and assessment of current v future state architecture required to deliver against business objectives, IMS collaborative approach ensures that the end to end solution is jointly planned and agreed with clients ahead of project initiation
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: On top of the standard vendor software training, IMS provide bespoke training based around the clients actual implementation so that staff are trained using real life scenarios, on their own data, creative and assets and often focused around actual activity that will be deployed post go live and will be repeatable
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Whether implementing a new solution or migrating from an existing on premise or hybrid solution, IMS work with customers to fully assess existing and future requirements and tailor the implementation / migration plan to ensure business continuity during initial phases and optimisation of new solution at go live. This may be through a phased approach to deployment or parallel running of both solutions if required
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Within the project plan, all deliverables contain detailed unit testing at each step as well as a detailed UAT plan that is developed and agreed in conjunction with the customer. All deployments adhere to standard sfotware vendors processes and IMS also provides ongoing first line support and optimisation post go live for solutions we deploy

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Full design, implementation, optimisation and support of third party SaaS solutions for customers

Service scope

• Service constraints: Our preferred SaaS software supplier is Adobe Marketing Cloud solutions although we have extensive experience across other platforms and in particular migration from those platforms to Adobe solutions

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All clients have access to our ticketing system for support which automatically allocates these to the relevant consultant for that client who will respond within an hour (between 8.30 and 6.30 - Monday to Friday) with initial response, diagnosis and likely timescale to fix. At weekends the system will still direct issues to relevant consultant and any P1 issues will be addressed as a matter of urgency - non urgent issues will be prioritised first thing on monday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: The ticketing system has chat functionality so users can see full history of issue within under the ticket and communicate online with the consultant
• Support levels: Support levels and costs are flexible and are jointly agreed with clients depending on the solution that is implemented and level of support required. Standard support is 8.30 to 6.30 monday to friday with access to support for P1 issues over weekends. The consultant who was responsible for the solution design / implementation will be the person who provides support ongoing as their familiarity with the solution means issues can be more rapidly identified and addressed rather than a separate support function

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Adobe

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Our offices are BREEAM rated Very Good ; Flexible WFH policy in place and staff either take public transport or cycle to work

  Equal opportunity

  We are an equal opportunity employer with multiple racial and ethnic groups employed within the business

Pricing

• Price: £90,000 a licence a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.russell@imsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.