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NTT DATA Business Solutions (UK) Limited

NTT DATA Business Solutions - SAP Test Automation and Test Management by Tricentis

SAP Test Automation by Tricentis, SAP Enterprise Continuous Testing by Tricentis, and qTest Test Management delivers faster software changes, optimises test coverage, reduces business risk and costs associated with defect remediation. Tricentis supports manual and automated testing for SAPGUI, Fiori, Non-SAP third-party applications, End to End business process, and API’s.

Features

  • Comprehensive testing across SAP and third-party software systems
  • Model-based, codeless AI-driven automation that adapts readily to change
  • Standardise and scale testing best practices across the business
  • Governance and Traceability for all your testing in one place
  • Migrate easily from spreadsheets and legacy test management solutions
  • Transition to Agile and support waterfall projects
  • Agile test management

Benefits

  • Accelerate time-to-test, deliver dashboards and reports with test execution.
  • Run complex, data-driven simulations/testing-detect anomalies/automate accurate forecasts.
  • Cross-application testing with SAP and Third party applications
  • Single enterprise tool for automation, modelling, planning, execution, and analytics
  • Simplification with GenAI capabilities to enrich object models and customisations.
  • Enable fast innovation and software release cycles
  • Reduce risks to critical business processes
  • Stop production defects before they disrupt crucial business processes
  • Powerful, flexible reporting for confident decision making.
  • Reduce the defect remediation costs through Test automation

Pricing

£1,232 a unit a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 1 7 1 1 7 3 0 0 2 7 1 5 2 5

Contact

NTT DATA Business Solutions (UK) Limited Philip Newman
Telephone: 07554555951
Email: philip.newman@nttdata.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Tricentis Test Automation
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Service patches are deployed during published maintenance windows.

Client patches are deployed as required and without any downtime.
System requirements
  • MS SQL DB Server for Multi User Repository DB creation
  • Windows Server to leverage additional features.
  • Microsoft® .NET Framework Version 4.8
  • Modern HTML5 compatible web browser
  • Internet Connection
  • Cloud services URLs and network ports via any corporate firewalls
  • QTest – Web browser (Safari, Chrome & Edge)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times based on priority of the incident raised. Initial response times based on priorities outlined below.
P1 – IRT: within 1 hour of case submission
P2 – IRT: within 4 hours of case submission
P3 – IRT: within 1 business day of case submission
P4 – IRT: within 2 business days of case submissio
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
No testing undertaken with assistive technology users.
Onsite support
Yes, at extra cost
Support levels
SAP Software Enterprise Support is included in the subscription fees for SAP Test Automation by Tricentis, and SAP Enterprise Continuous Testing by Tricentis cloud service.

Additional support levels can be provided at additional cost.

qTest: The service charge is part of NDBS Test practice offering.

Support levels can be provided at additional cost by NDBS.

NDBS can provide a fully tailored application and technical management support service having been providing support services to the SAP community since 1989, unique in the market. A global SAP certified partner and Tricentis solutions partner, we offer the benefit of global capabilities with local presence.

Governance of the service is provided by an assigned NDBS UK Service Test /Test automation Manager. Test Preparation and Execution services provided by Manual Test resources and Test Automation consultants. Test Manager providing governance across all areas of the service including Test automation and Test Execution Management to improve customer satisfaction.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
For new customers to SAP, onboarding to the service is generally undertaken as an activity during an implementation project, where the SAP application is personalised to the customer.

Skills transfer is provided through a combination of

In-project coaching,

structured self-learning through the SAP & Tricentis Learning Hub.

on-line help within the application.

SAP Best Practice set-up and test scripts.

Click-thru tutorials available from within the application.

Other application specific learning tools.

Full documentation for the service is available on-line to customers once subscribed.

Additional training can be provided through the implementation process, such as classroom training, at additional cost.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
  • On-line help within the application
  • SAP Best Practice set-up and test scripts
  • On-line help at help.sap.com
  • Tricentis Best Practice set-up and accompanying business content
  • On-line help at https://support-hub.tricentis.com/
  • Online learning at https://academy.tricentis.com/
End-of-contract data extraction
During the subscription term, the customer can access its Customer Data at any time. The customer may export and retrieve its customer data in a standard format. Export and retrieval may be subject to technical limitations, in which case SAP and the customer will find a reasonable method to allow the customer access to customer data.

Applications are provided for the collation and provisioning of extracted data.
End-of-contract process
It is the customer responsibility to extract the data prior to the contract termination. The tools for the extraction are included in the subscription for the application.

At the end of the agreement, SAP will delete the customer data remaining on servers hosting the cloud service, unless applicable law requires retention.

Where a customer requires additional support from SAP or a partner for the data extraction then additional costs will apply.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
SAP utilises a Web Based interface for end-user interactions with the software.

This web UI allows users to author and consume information with relative ease.

Whilst the content of a given Story can vary, it is uniquely designed to provide users with insight that then allows them to undertake the appropriate decisions. This content can be a combination of plans and actuals.

The output can span any functions of the business and utilise data from disparate source systems. The data refresh frequency can vary from real-time to a frequency of your choosing.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
The interface is role based, adaptive, simple and coherent, and is designed to a minimum of WCAG 2.1 AA standards for accessibility.

In addition to providing access to the application, the SAP User Interface provides:

Quick access to cross-application search

Notifications

News Feeds

On-line application help and learning library

Access is role and permission based, enabling all users to utilise the same user interface whilst only seeing information that is contextually relevant to them.

The System Interface is accessible from any modern web browser on laptops, desktops and mobile devices. Device OS specific apps are also available from the appropriate App Stores for iOS and Android.

SAP provide accessible themes as part of their Accessibility Standards adherence and undertake extensive user group collaboration and testing of accessibility features such as high contrast, use of iconography and screen readers.

In addition to the Web based user interface, SAP provides comprehensive API support to enable integrations and interaction with the SAP applications from other systems, such as other applications in the Enterprise Architecture or 3rd Party User Experience tools and automation applications.
API
Yes
What users can and can't do using the API
SAP and Tricentis offers a comprehensive set of standard APIs to support both inbound and outbound integrations with both SAP and non-SAP applications.

APIs generally support Create, Read, Update, and Delete (where appropriate).

Full API documentation is available on-line for customers at api.sap.com, which also provides a “test harness” capability for trialling the API.

Separate Dev and Test tenants support the testing of configuration, enhancement and integration, including the use of the APIs.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The product can be used to tailor existing content or create new content - both to the upgrade cycles of the cloud solution, and do not prevent upgradability of the service.

Business users can import pre-packaged Business Content for a given function or industry. This can then be tailored to meet their specific requirements. The connections for this content can be adapted to use the customers data sources.

In addition, users can create new content based on their own data sources, present this information in the appropriate format and share with other users. This can be done with relative ease and all from within the web interface.

Scaling

Independence of resources
SAP applications are designed and developed from the outset to be highly scalable. Data centre and server infrastructure is based on proven SAP reference architectures which provides both scalability and consistency of performance.

For all Public Cloud products SAP continuously monitor and adapt resources to meet load requirements. In Private Cloud environments this is monitored on an individual customer basis and adapted as required.

Analytics

Service usage metrics
Yes
Metrics types
Service Usage is monitored at the user access level for license compliance purposes. Available service metrics are available to subscribers of the service from the SAP portal (SAP for Me) via Real-time dashboard.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
SAP (for Test Automation) - Tricentis (for qTest )

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
All data at rest is encrypted and uses the primary encryption algorithm FIPS 197 (AES) standard. The AES-256 standard is recognized globally as the current standard for cryptography. SAP typically manage the encryption keys on behalf of customers.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported or extracted in a number of different ways. For day-to-day analysis and understanding of business data, data can be exported from most functions in the service via an .tsu, Excel / CSV / XML type download capability.

For extended export – APIs can be used to read data from the cloud service. This can be a combination of standard REST / SOAP APIs or OData APIs for larger volumes of data.
Data export formats
  • CSV
  • Other
Other data export formats
  • .tsu
  • Excel
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • .tsu
  • Excel
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Connectivity between all clients, whether as part of the customer network or remote is provided over HTTPS, and supports TLS 1.2 / 1.3. Additional Access controls can be put in place to limit the connectivity via IP / Network range
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Connectivity between all clients, whether as part of the customer network or remote is provided over HTTPS, and supports TLS 1.2 / 1.3. Additional Access controls can be put in place to limit the connectivity via IP / Network range

Availability and resilience

Guaranteed availability
Standard availability service level for this service is 99.7%

The service credit will be 2% of the Monthly Subscription Fees for the affected subscription-based Cloud Service or the monthly Cloud Credits (as defined in the Order Form) consumed for the affected consumption-based Cloud Service, for each 1% below the System Availability SLA, not to exceed 100% of the fees paid or Cloud Credit consumed by the Customer for the relevant Month for the affected Cloud Service

Downtime is defined as Total Minutes in the Month during which the production version of the Cloud Service is not available, except for Excluded Downtimes.

Excluded Downtime is defined as the Total Minutes in the Month attributable to a Maintenance Window; or any Major Upgrade Window for which the Customer has been notified at least 5 business days in advance; or unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised.
Approach to resilience
SAP designs its services and supporting data centre architecture to be highly resilient, providing minimum availability to the end user of 99.7% as standard. Data Centre resilience measures are available on request, under NDA.
Outage reporting
Outage information is published and available to SAP customer in the SAP Trust Centre via the SAP for Me Customer Portal. This provides visibility and details of both current and historic availability, for each SAP application.

Email alerts for planned and unplanned system availability impacting events are also issued to subscribers of the affected applications.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Support staff require a User ID and Password for the customer specific instance of the service, which remains under control of the customer at all times. System access by user ID is auditable.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
MSECB
ISO/IEC 27001 accreditation date
21/12/2023
What the ISO/IEC 27001 doesn’t cover
Statements of Applicability are available on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • ISO 9001 - Quality Management System
  • ISO 27001 - Security Management System
  • ISO 22301 - Business Continuity Management System
  • ISO 10012 - Personal Information Management System
  • ISO/IEC27018 – Code of Practice for Personally Identifiable Information
  • ISO/IEC27017 – Code of Practice for Cloud Service Information Security

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
SAP are certified according to the following security policies:

ISO 9001: Based upon quality management principles including strong customer focus and with the involvement of top SAP management with the ultimate goal of continual improvement.

ISO/IEC 27001: Provides a holistic, risked-based approach to security and a comprehensive and measurable set of information security management practices.

ISO 22301: Protects business operations from potential disruption, i.e. extreme weather, fire, natural disaster, theft, IT outage, and more.

BS 10012: Includes employee security awareness training, risk assessments, data retention, and disposal.

ISO/IEC 27018: Guidance for cloud service providers to protect personally identifiable information (PII). Supports ISO/IEC 27001 by recommending information security controls for protecting personal data in the public cloud.

ISO/IEC 27017: Codes of practice for information security controls for cloud services. Supports ISO/IEC 27001 by providing guidance on cloud-specific information security controls.

Further information available upon request or can be accessed at www.sap.com/corporate/en/company/security.html

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and change management ties up with the project implementation approach. All processes/policies are defined following industry standards. The majority of these are internal and are audited in our SOC2 audit, which is undertaken biannually and available to customers on request. The SAP Landscape conforms to (minimum) a 3-system landscape, comprising of Development, test and Production. The production environment is locked down for direct changes, so configuration and code changes must be completed in development and then released and imported to test. After testing the change is moved to production. A full audit log is available of all changes created.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
SAP’s vulnerability management program monitors the cybersecurity emergency response (CERT) advisory services. A CERT advisory is an alert that provides information on discovered vulnerabilities. SAP uses the Common Vulnerability Scoring System (CVSS), for assessing the severity of computer system security vulnerabilities. CVSS assigns severity scores to vulnerabilities, allowing responders to prioritise responses and resources according to threat. Vulnerabilities are communicated to the responsible LoB/business unit on a regular basis, where an implementation plan is created, based on the level defined on the CVSS rating. Scanning is carried out on a weekly basis as well as regular proactive security patching.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Scanning and monitoring is completed on a regular basis, the Vulnerability Advisory Services (VAS) team is responsible for monitoring vulnerabilities and providing the criticality and priority rating in alignment with the LoB/business units. Additionally, VAS is accountable for publishing/updating SAP CERT notifications, or SCNs, for all relevant vulnerabilities containing the latest criticality and priority rating. Each day, VAS ingests the daily NIST vulnerability feeds and monitors software vendors’ Web sites relevant to SAP’s environment to identify new vulnerabilities. SAP will identify vulnerabilities that may not have a Common Vulnerabilities and Exposures (CVE) designation, with responses aligned to the CVSS.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

NTT DATA established the Climate Action Committee (now the Green Action Committee) to lead our climate change initiatives. In October 2021, we created the Green Innovation Office with a focus on advancing green innovation. We are an active steering member of the Green Software Foundation, which is committed to continuous emissions reduction within the ICT industry.
NTT DATA aims to achieve net zero for direct and indirect emissions from its own operations for data centres by 2030, the entire company including offices and other facilities by 2035, and its entire supply chain by 2040, with an immediate aim to reduce GHG across the organisation by 50,000 tons by 2025.
One of these initiatives is our “Work Where It Works” scheme, which gives employees more freedom over their work location. This has reduced the proportion of time our staff spend in office locations which, in turn, has reduced the carbon emissions associated with business travel and employee commuting which are our two biggest contributors to our carbon footprint.
A second initiative we offer is a subsidised electric car scheme and preferential deals on electric vehicles to encourage employees to switch from away from diesel and petrol vehicles to an all-electric vehicle.
We operate our “One Day, One Tree” campaign, where we provide a tree planting donation every quarter, with a seedling planted for each recorded day in UK consulting. Over the last 2 years, we have we donated 101,833 trees to 7 different international projects, ultimately absorbing approx. 2,036 tons of CO2 every year.
We analyse our carbon footprint annually and report our results publicly via the SECR (Streamlined Energy ad Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme). We action any recommendations from the consultancies involved in the audits.

Covid-19 recovery

Prior to the pandemic, NTT DATA were already ahead of their competitors in terms of flexible working. Post pandemic, this commitment has been recognised by NTT DATA, and remote/flexible working has become our new norm through our “Work Where It Works” initiative, which ultimately allows all employees more freedom over remote and hybrid working.
During the pandemic, strict Health and Safety protocols were implemented and maintained in all NTT DATA office locations, including regular sanitisation, social distancing measures and access to testing and vaccination information. Whilst these have eased post pandemic, there is still a firm focus on making every NTT DATA office a safe and welcoming place to work.
Our people are at the heart of everything we do, and it was vital, both during and post the pandemic, to find ways to keep employees engaged and connected, even if they are working remotely. NTT DATA host regular formal and informal get-togethers across business units, with each team having their own informal weekly team meeting, and monthly check-ins between employees and line managers to ensure wellbeing.
Furthermore, the pandemic had a significant impact on mental health, which NTT DATA have responded to by providing mental health support, such as mental health first aiders and counselling services to help employees cope with stress and anxiety.
NTT DATA continuously monitor the World Health Organisation for updates and new guidance, and subsequently follow a defined process for implementing and communicating any changes throughout the organisation. The leadership team also take the WHO status into consideration whilst reviewing and adapting business operations based on the current situation and forecasts, and in preparing comprehensive contingency plans that outline steps to be taken in case of future/similar disruptions.

Tackling economic inequality

NTT DATA have implemented various practices to promote fair treatment and opportunities for all, helping to tackle economic inequality.

NTT DATA ensure all employees receive not only a competitive salary, but comprehensive benefits which support financial stability, including healthcare, pension schemes and paid leave.
We recognise and value talent and offer clear career development pathways which are accessible to all employees, regardless of their level within the company. To help maximise employee’s potential and improve employability, NTT DATA provide a range of training and further education, including enrolment in one of the top business schools and mandatory CPD hours. We also encourage employees to volunteer their time and skills with organisations tackling economic inequality issues. This fosters social responsibility and connects the company to the needs of the community.
Additionally, in line with our DEI policies, NTT DATA are committed to diversity and inclusion in hiring by reaching out to underrepresented groups, using unbiased recruitment tools (and delivering unconscious bias training), and creating an inclusive workplace culture that values different perspectives.
NTT DATA strive to maintain sustainable business practices and ultimately reduce environmental degradation, which disproportionately affects low-income populations.
This extends to ensuring we operate responsible supply chains, working only with ethical suppliers and partners who adhere to fair labour practices, pay fair wages and provide safe working conditions

Equal opportunity

NTT DATA is an equal opportunity employer and is fully committed to a policy of treating all employees and job applicants equally.

We have a zero-tolerance approach to any form of behaviour which leaves an employee feeling discriminated against, bullied or harassed and we will treat any complaints of this nature seriously. Discrimination, bullying or harassment based on protected characteristics is not tolerated at NTT DATA under any circumstances.

Gender equality and diversity are issues of major importance to NTT DATA, and we believe that DEI is indispensable for the development of our company, and it is clearly stated in the NTT DATA Group Code of Conduct.
Staff diversity is promoted at all levels of the organisation by several measure and activities, including a variety of networks within NTT DATA that were created to promote a safe space for minorities to connect with their peers across the organisation, including:
• Women in Business
• Fathers Network
• LGBTQ+
• Family & Co
• Dis-/Ability
The Women in Business initiative, as an example, if part of a wider strategy geared at NTT DATA increasing the percentage of positions held by women within the organisation. Currently, this sits at 31.05%, with a view to increase this to 33.33% by 2028. In addition, NTT DATA strive to have women make up no less than 20% of the Global Leadership team within the same period.
In order to achieve this, NTT DATA offer a number of programs to support young women in the workplace, along with flexible working and enhanced family-friendly policies, along with the unwavering commitment to recognise, nurture and promote talent, regardless of age, gender, race, disability and/or sexual orientation.

Wellbeing

In 2024, NTT DATA was one of the only 17 organisations to be recognised as a Global Top Employer, for our outstanding People policies and practices worldwide, by Top Employers Institute.
Achieving this award is a testament to the priority NTT DATA put on the wellbeing of our people.

NTT DATA recognise the importance of work/life balance, and in giving employees flexibility, which is reflected in our “Work Where It Works” policy previously referenced, and our “Free Friday” initiative, which sees every employee in NTT DATA eligible for 12 days leave in addition to the standard annual leave entitlement, in the form of one Friday off every month.
NTT DATA also partner with Help@Hand to offer total health and wellbeing support for employees and eligible family members, via their app, which includes:
· 24/7 Helpline & Remote GP
· Mental Health Support
· Physiotherapy
· Financial & Legal Support
· 360 Wellbeing Scoring & Guidance
· 1-2-1 Lifestyle Coaching
· Special offers to support everyday finances

We also have a dedicated fit-solutions team, who are tasked with coordinating virtual and in-person events for all NTT DATA entities, with annual events such as:
· World Health Day
· NDBS Soccer Cup
· International Yoga Day
· World Mental Health Day

NTT DATA recognises that for some, wellbeing is found through charity work, and therefore we foster an environment that supports employees involved in charitable causes, with paid days off for charity work, options to be involved in global/company outreach programs, and of course, support of our own employees fundraising activities.

Pricing

Price
£1,232 a unit a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.