Strata Health LTD

Strata Clinical Pathways

A flow and eReferral platform that automates the workflow of specific care pathways provide a best practise process, matching patient need to availability including service requests and appointments. NHS centres of excellence and regional specialty hospitals centralising specialist / tertiary medicine on a regional basis can underpin local best practise.

Features

• Whole system patient flow across regions-Place based care & ICS
• Electronic referrals - Intelligent eReferrals (asynchronous messaging)
• Single point of access: Community, GP, Care Homes, Ambulance services
• Single view of a patient/citizen across all active care interventions
• Management reports and BI tools included
• Bespoke integration, bi-directional communication and pathway redesign- clinical, social, funding
• Decision Support Tools - Clinical and finance.
• Outbreak / shielding functionality (Covid-19 safe streaming)
• Escalation functionality to ensure most urgent are serviced first
• Applicable to clinical triage, ambulatory and hospice care enhanced access

Benefits

• Data sharing across health,care and 3rd sector IT systems
• Collaboration across organisations / stakeholders in one system
• Manage Capacity and placements across populations
• Increased use of same daycare as an alternative to admission
• Clinical Triage and decision support set bespoke to local bestpractice
• Multi disciplinary Team (MDT) assessments
• Digital Front Door (kiosk) streaming to community services
• Ambulatory Care and hospice enhanced access appointments and placement
• Simple to use - Works within existing systems. Existing Pathways
• Improved staff and patient-flow efficiencies creating time and cost savings

£6,670 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@stratahealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

717389050332128

Contact

Strata Sales Team
+44 (0) 3330 020233
Sales@stratahealth.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Strata Pathways can be used standalone or integrated with other strata or third party systems. ; Strata Pathways offers a service user/ patient facing portal enabling wider access where appropriate, empowering the patient to self-manage. ; e.g. PAS, EMR, EPR, SCR, video consultation etc.
• Cloud deployment model: Private cloud
• Service constraints: No. Strata Health PathWays is provided as a managed service. However additional costs are applicable for bespoke integration work.
• System requirements:
  • Access to internet connected device
  • Access to up to date internet browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Strata Pathways is a cloud solutions that is available and supported 24x7x365. All parts of the system are available at all times and scheduled upgrades and maintenance are planned and communicated in advance and only take place out of normal business hours. We operate a global round the clock approach to support and maintenance which allows us to accommodate full availability of support services at all times.; • We provide Software uptime of 99.5% with planned maintenance authorised in advance.; • Support is 24/7 with immediate support during business hours and call back within 60 mins outside of business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Strata Support is delivered to the highest standard at all times and this is included in the cost to clients. All NHS clients are treated equally and as Strata Pathways is a cloud solutions support is available and supported 24x7x365. All parts of the system are available at all times provided that clients have access to the internet. Scheduled upgrades and maintenance are planned and communicated in advance and only take place out of normal business hours. We operate a global round the clock approach to support and maintenance which allows us to accommodate full availability of support services at all times.; • We provide a Software uptime of 99.5% with planned maintenance authorised in advance.; • Call support is 24/7 with immediate support during business hours and call back within 60 mins outside of business hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A full and structured training programme will be provided to support the onboarding process. This will be provided to administrators and users at the start of the project and can be provided on an on on-going basis as needed. Training will be provided on site or virtually; the Strata account manager will work with the client lead to determine the logistics (frequency, location, date etc.) of training. It is expected training would be delivered either virtually or on client premises, and that users will have access to a PC or mobile device with internet access.; This training programme is delivered to support and enable users to get maximum value from the solution, as well as learning how to build any specific requirements they may have.; Full documentation tailored to the service implemented will also be provided.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Strata Health works with the client to ensure a safe, suitable exit strategy is in place at the end of the contract period. We typically request termination notices to be made in advance of the contract termination date in order to formalise the exit strategy and provide the client with necessary support.; ; Strata Health will provide a full copy of the production database contained within Strata PathWays at the point of contract termination to the client. Designated Client users will have the ability to extract data themselves via the management console. Alternatively, the client can request Strata carry out the extract and return it to them. This is provided as a secure SQL DB extract, placed on an external hard drive, DVD or transferred to a secure FTP location provided by the client. ; ; Strata is also able to supply destruction certificates etc if requested to do so.
• End-of-contract process: Strata Account Management & Implementation teams work with clients to ensure a suitable exit strategy is in place at the end of the contract. Termination notices are be made in advance of the contract end date in order to formalise the exit strategy and provide the client with necessary support, ensuring a smooth transition.; ; Strata provide a full copy of the live DB contained in PathWays to the client upon termination of service. Specific Client users have the ability to extract data themselves via the management console, or request Strata carry out the extract and return it to them as a secure SQL DB, on an external hard drive, DVD or transferred to a SFTP location provided by the client. ; ; Strata will then complete a full destruction & data removal process, providing all necessary destruction certificates etc if requested. This is a chargeable service, which is scoped and agreed in advance. ; ; Strata will switch off all APIs links to client system at the point of termination.; ; If a client needs to extend services in line with approved regulations, Strata will assist but will charge the contracted monthly rate for any part of each monthly period after the contract termination date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Access to all system functionality is made available by the APIs - if you would like further information or to discuss this, please contact us.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Strata's platform can be greatly configured and customised for bespoke local use, supporting best practice. This includes clinical pathway localisation, forms, data schemas, smart templates & processing logic for RPA. We will work with clients to understand their customisation needs and implement it for them.

Scaling

• Independence of resources: The Strata Software as a service is delivered within UK Data centres within HSCN and with the ability to scale up and down our service requirements based on service usage and demands on the platform. The service is fully resilient over a number of sites and fully managed by our ISO processes.; ; The Strata services is a stand alone service which is not co-located with any other services. It operates with virtual servers and can be quickly expanded as needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Strata Pathways application, cloud-infrastructure and system activity is managed using the New Relic APM service. This provides full application and environment metrics, monitoring and system optimisation. Ensuring they are running at peak performance. Strata Pathways user and patient flow data is provided using the Strata IQ Business Intelligence solution. This platform provides access to reports and dashboards. Enabling appropriate users to monitor access, referral volume, activity and outcome and other data. Empowering clients to understand flow in and around networks of care, help commission right size services based on supply and demand and investigate bottlenecks in processes.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data Export can be carried out directly by the client using the bulk export function found within the PathWays management console. Strata will be happy to work with clients to assist them in doing this.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Microsoft Excel
  • PDF
  • SQL Extract
  • CSV
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • CSV
  • SQL Extract

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We provide 99.5 availability of the service under our standard SLA. Our Service Level Agreement is include with the Terms and Conditions and in the event of an outage Strata will work with the clients to agree any monetary compensation based on lost whole service days.
• Approach to resilience: Strata PathWays™ is deployed in an active passive configuration with each server having a separate passive shadow for failover. The shadow is synchronised daily. Furthermore, each server is deployed using a RAID 1 mirrored pair configuration, ensuring a localised mirrored copy of the data. ; • Network hardware (router/firewall, switches) are in a high-availability configuration allowing continuous operation as long as at least one router/firewall & at least one switch is available.; • Web and applications servers are in a high-availability cluster allowing continuous operation as long as at least one web and one application server is available.; • Database servers are in a high-availability primary-standby configuration with failover to standby if primary fails.; • All servers and network hardware are monitored via internal scripts for failover, restarts and notification; application failure is detected internally and notified via exceptions reporting with auto-restarts if required; external monitoring of site via 3rd party monitoring server.; • Daemon and HL7 applications are monitored individually.
• Outage reporting: Outage reports are extremely rare but if they do occur clients will be notified by email and through a notification in the log-in page

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: The Strata Platform used Role Based Access Control to determine which individuals or groups of individuals can access any part of the system. The ability to restrict access can be controlled by client leadership and the Strata system will only provide access to the features and parts of the system that their role and level dictates. This can also be applied to the users ability to access support and management consoles features,
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 30 June 2014 and annually since
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Data Protection and Security Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: To ensure all Patient Health Information is secure and safe, Strata Health Solutions has created in depth policies and procedures around the handling of PHI or PID. Strata Health defines confidential data into two categories, client confidential and business confidential as defined in ISF03 Information Security Document Classification. Confidential information is any data stored on our systems as pertains to our clients or business. This includes but is not limited to: ; • Personal Health Information (PHI) as defined by the privacy acts of the regions we operate in. ; • Information regarding the services provided by any of our customers or client sites. ; • Information regarding clinicians and any other customer contacts. ; • Any other Personally Identifiable Information (PII) that falls outside of the health care privacy acts. ; ; All staff share a responsibility to safeguard any and all confidential and client confidential information and to ensure it is used appropriately and must agree to a stringent set of security criteria linked to how all information in handled and secured. The CEO is ultimately responsible for ensuring that all policies are adhered to and the Security office is responsible for ensuring that the service is fit for purpose.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All aspect of configuration and change management are managed under our ISO 27001 guidelines, processes and principles. Strata use various system to track and manage all config and change programme and follows industry best practices and guidelines at all times.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All aspect of vulnerability management are managed under our ISO 27001 guidelines, processes and principles. Strata use various system to track and manage all potential threats and can mobilise quickly to address threats and apply patches. Strata follows industry best practices and guidelines at all times and work with industry leading partners to keep ahead of all information relevant to threat management.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All aspect of protective monitoring are managed under our ISO 27001 guidelines, processes and principles. Strata use various systems to track and manage all potential threats and can mobilise quickly to address threats and apply patches. Strata follows industry best practices and guidelines at all times and work with industry leading partners to keep ahead of all information relevant to threat management.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All aspect of incident management are managed under our ISO 27001 guidelines, processes and principles. Strata use an incident management system called JIRA and follows industry best practices and guidelines including ITIL for service desk management. Users can reports incidents by email or using our 24/7 support numbers. Using our support processes we will track and monitor progress and report back to users as necessary.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Strata Health, pre pandemic has always maintained a focus on work – life balance. To this end we have worked to provide 70% of our staff with the support and tools necessary to work from home. Since the pandemic we have introduced further initiatives including: ; • Releasing ownership of corporate offices minimising travel, thereby reducing Co2. ; • Using digital tools and virtual meeting and conferencing systems to reduce business travel by upto 90%. ; • Moving our cloud services to AWS, who have a long-term commitment to use 100% renewable energy. When companies move to the AWS Cloud from on-premises infrastructure, they typically reduce carbon emissions by 88% because the AWS data centers can offer environmental economies of scale. ; • AWS also allows us to be more efficient with services customising when and for how long they are online and powered up based on individual client needs. We no longer need to run all servers and infrastructure 24/7/365. Thus reducing energy consumption and our Co2 emissions. ; • Advocation and support of employee Cycle schemes in order to reduce reliance on Cars
• Covid-19 recovery:

  Covid-19 recovery

  To meet the challenges posed by the pandemic, as a company we were required to react in agile and decisive ways. As we move out of the pandemic we have endeavoured to seek out and seize the opportunities emerging in the recovery. Internally this has involved conducting “after-action reviews” to collect data and insights on lessons learned from the pandemic, and then using these to prioritise actions to enhance our business value today and build strategic resilience for tomorrow. As a company we have assessed and adopted our organisational development, capacity, resilience and in order to support our partners in their post COVID Remobilisation and Recovery Plans. This has taken the form of new and adopted innovative pathways development and solutions, closer working and supportive relationships, amendment of contractual specifications, harnessed ingenuity and changed business as usual practices
• Tackling economic inequality:

  Tackling economic inequality

  As a company all Strata Health Contracts with partners, aim to support their Community Benefits, Scheduling and Delivery Plans. These plan ensure that contractual procurement and ongoing relationships, integrates with local Community Planning and Equality and Integrated Impact Assessments. Specific areas that we as a company have supported are new start employment opportunities, apprenticeships, learning and skills development, support of third sector and social enterprise, sponsorship and supporting partners local engagement.
• Equal opportunity:

  Equal opportunity

  The values of our company are underpinned by our own internal policies which include policies for Equal Opportunity and Diversity for both our staff and contractual arrangements and are compliant with the Equalities Act 2010 Internally all our policy and service change/development undergoes Equality Impact Assessment (EqIA). As a company we are committed to Fair Work Practice, Workforce Disability Discrimination and Gender Pay Gap.
• Wellbeing:

  Wellbeing

  Strata Health, pre pandemic has always maintained a focus on work – life balance. To this end we have worked to provide 70% of our staff with the support and tools to work from home. Since the pandemic we have introduced further initiatives including: ; • Releasing ownership of corporate offices and allowing all our staff to be home / field based. ; • Providing staff with wellness & wellbeing benefits which encourage and cover access to gyms, education and specialist services such as Physiotherapy and life coaching. ; • Introduction of an employee Cycle scheme in order to reduce reliance on Cars and promote outdoor activity. ; • We have partnered with Jabal Adventure to organise and support Hiking weekends across the UK.

Pricing

• Price: £6,670 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@stratahealth.com. Tell them what format you need. It will help if you say what assistive technology you use.