Virsae UK Ltd

Virsae Service Management AI Analytics for Contact Centre and UC

VSM keeps the technology that underpins customer interactions running flawlessly.
We provide our partners and customers with insights via:
Proactive alerting (alarms, events, threshold breaches),Tailorable thresholds, Real-time dashboards, Historic reports, Interactive drill-down troubleshooting.
VSM uses the latest in Artificial Intelligence and Machine Learning to identify and resolve issues quickly.

Features

• RAG colour-coded interactive drill-down dashboards for real time status
• Real time proactive alerting for notification of performance affecting issues
• Tailorable thresholds for any critical servers and communications applications
• Historic reports for monthly summary and long term trending
• ITIL aligned interactive drill-down trouble-shooting with pattern-driven actionable recommendations
• Integration with Jabra headsets, audio and video devices
• Integrated Change Management including change calendar and change logs
• Voice quality analytics for voice and video with actionable recommendations
• Cradle to grave omni-channel interaction records stored for 13 months
• Multi-vendor: Avaya, Audiocodes, Cisco, Genesys, Microsoft Teams, Oracle, Ribbon

Benefits

• Deliver the experiences that your customers and agents expect CX/UX
• Manage multi-vendor hybrid and remote technology smarter with data-driven insights
• Keep remote workers happy and productive, ensure compliance and wellbeing
• Protect brand reputation, reduce risk through early detection of issues
• Improve key business metrics such as CSAT, NPS and KPI
• Operational efficiency detailed visibility of contact centre and UC assets
• Ensure the right people know about planned changes in advance
• Improve technology ROI by increasing user adoption of new features
• See detailed records of every customer interaction regardless of modality
• Lever the latest AI driven anomaly detection using machine learning

£65 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.mccarthy@virsae.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

717543291287257

Contact

Ian McCarthy
07825748017
ian.mccarthy@virsae.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Avaya, Genesys Cloud, Microsoft Teams
• Cloud deployment model: Public cloud
• Service constraints: There are 3 main components to the service; VSM (the cloud application), collectors (to gather data from XCaaS), and VSM-E (optional software agent for workstations).VSM was developed to specifically leverage cloud. There is only one production version, which every customer around the world utilises.Collectors may be cloud or enterprise based. Enterprise collectors (if any) are upgraded from the cloud (subject to customer prior approval). Collectors are forwards compatible. VSM-E, an optional software agent for user workstations, requires the customer's IT team to deploy. Most often, customer IT teams push VSM-E to user workstations using a software deployment tool like Intune.
• System requirements:
  • Certains ports needed for enterprise equipment (if any) on firewall
  • Certains ports needed for remote networks (if any) on firewall
  • Windows OS required on managed agent workstation (if any)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Virsae will respond to low impact problems that have no business impact within 2 working days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: As part of the subscription, support is available 24 x 7 x 365. Every customer has a customer success manager assigned. Response, progress updates and repair targets vary based on the severity of the issue. Severity 1 - Unplanned system outage with total loss of functionality has a 1 hour response, hourly updates, and 4 hour repair target. Severity 2 - Frequently used system functionality is unavailable for a large number of users, and no work around is available, has a two hour response, with updates every 2 hours, and an 8 hour repair target. Severity 3 - Non critical functionality affected or a work around is available has a 8 hour response, updates every 8 hours and a 48 hour repair target. Severity 4 - Functionality restored but waiting for permanent fix, for example awaiting a scheduled bug fix has a 16 hour response, update on clearance only, with a repair time frame by negotiation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Consultants with deep domain experience are available to assist with onboarding and running of the VSM platform. Standard chargeable services include:; - Planning and preparation (Design, Service Design, Integration); - Implementation (Deployment, installation, customization, QA); - Continuous Improvement (Health checks, VoIP & SIP troubleshooting, RCA); - Benefit realization (Training, CX analysis, reporting); - System and application assessment (Complete review of configuration & performance); - Rightsize (Understand system configuration and capacities based on actual consumption); Onboarding, offboarding and technical user information is delivered through Virsae's public, online library that is accessible through a web browser on any native device. The documentation website provides a high contrast theme and the bility to accomodate for user to scale the browser page sizes to their needs. The current documentation is currently only available in English. The documentation is structured and clearly labelled to ensure that users can go from onboarding a customer through to decommissioning environments.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Virsae can provide customers with their data at the end of the contract. If customers don't request a copy of their data, Virsae will destroy all retained data after a cooling-off period. The cooling off period is a minimum of one month, but may be extended if indications are that the subscription may be reinstated.
• End-of-contract process: VSM is a simple, passive overlay to your communications platform and can be implemented and decomissioned with no down-time or impact. Customers or their authorised service providers can remove the customer configuration at any time. This will effectively shut VSM down and stop all data gathering and automated activities. At the end of the subscription period, Virsae will remove customer configuration and destroy all retained data after a cooling-off period. The cooling off period is a minimum of one month, but may be extended if indications are that the subscription may be reinstated. If a customer requests a copy of the data prior to destruction, this can be provided under a professional services engagement. Offboarding will have no impact on your communications platform, your users, or any adjunct applications.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Most users consume data via the VSM web portal. An intuitive easy to navigate UI is provided. Alternatively, VSM-processed data can be consumed via any third-party Business Intelligence tool using scheduled reports. Typically a scheduled report delivers processed data to a monitored email account in .csv format where it is imported and processed automatically by the third-party tool, including the likes of Power BI or Splunk. The VSM application follows Virsae design guidelines that provide contrast for its users to clearly distinguish the status of services and data provided through the interface.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Virsae Service Management provides a user interface that is scaled according to the users browser zoom. This enables control with existing input text boxes, data tables, and informational pop ups. Colour variations are utilised to distinguish various aspects of information presented. ; The VSM application follows Virsae design guidelines that provide contrast for its users to clearly distinguish the status of services and data provided through the interface.
• API: Yes
• What users can and can't do using the API: Integration of Virsae Service Management to third party Service Management systems is provided by a Web Service activity within a VSM workflow. The workflow is designed to gather the required information, pass it to the third-party Service Management system and subsequently manage the response to the Web Service call. A VSM workflow is triggered by an alarm or threshold event. Using a set of event specific parameters, the workflow gathers information about the customer, business partner, location, equipment etc. which can be passed across via a SOAP Web Service. The expectation is that the Web Service will return a minimum of a response code indicating success or failure of the Web Service call. Other data may also be returned. The workflow itself is customisable. For example, in the event a Web Service call to the third-party Service Management system fails, the workflow may send an email to a monitored email account advising the Web Service call failed so the issue can be investigated and rectified.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Dashboards, reports, thresholds and custom scripts can be personalised to suit the user. Dashboards provide a real time view of the thousands of data points as they stream in live from communications systems. Dashboards are user-configurable and include individual dashlets that target vital aspects of communications systems. Users can schedule delivery of the reports they want to view regularly. Reports will be delivered in alignment with the users preferences, which includes frequency, date range, graphical view, or the data itself in delimited format. Thresholds enable notification when capacity consumption reaches user-defined levels. Users can configure custom scripts to run against targets, and to proactively notify based on the returned content. The result of the last custom script run can be shown on the users dashboard.

Scaling

• Independence of resources: All VSM services are hosted and managed in Azure and are scaled according to data throughput, processing and user accessibility. The scaling options are enabled to cater for load across the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Virsae tracks user activity within VSM by login, dashboards started, reports run, thresholds set. We also record if users have pre-configured dashboards, email notifications set up and if they open or unsubscribe from electronic communications. This data is integrated into Salesforce and is used to assess user engagement level and is not routinely made available to customers. Customers can arrange access to this data by service request.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: All application and customer data is stored in Azure PaaS datastores and encrypted at rest using Transparent Data Encryption (TDE).
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: VSM-processed data can be consumed via any third-party Business Intelligence tool using scheduled reports. A scheduled report delivers processed data to a monitored email account in .csv format where it can be imported and processed automatically by the third-party tool. By professional services arrangement, customer data can be exported directly from database tables. This export will contain all data held by Virsae, and not limited to processed data which is formatted for reporting purposes.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • API (JSON)
  • SQL Backup
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • .pdf, .doc. xls files can be uploaded for sharing
  • VSM supports log file backup and storage

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: VSM provides 99.99% uptime and availability of the application. Availability of the application is based on guarantees from Microsoft Azure as the platform and technology stack is hosted and managed in Azure. The uptime figure of 99.99% is an internal target, but has been achieved repeatedly over 10 years of operation. As with most software applications, change is the greatest threat to availability. Over the last decade, Virsae has developed a robust DevOps practice. VSM is deployed through Azure DevOps utilising CI/CD pipelines. Once an application issue has been identified or an enhancement worked on, separate feature branches are created in Git repositories until development work is completed. Once quality assurance processes have validated that the enhancement/issue meets the documented acceptance criteria and a development code review has been completed by a senior developer, the branch is merged to the main branch and deployed . This creates a deployment pipeline for that release and is released to a staging environment. After all enhancements or issues have been validated in staging the deployment is promoted to production. Virsae is confident in the quality of our code, DevOps processes and Azure availability. Service level guarantees and credits are agreed in the order.
• Approach to resilience: VSM is built and deployed in Microsoft Azure data centres, using geographically diverse availability zones and designed to comply with Microsoft's high availability architectures. Resilience is designed into every layer of the VSM application, taking advantage of high availability SLA's offered by Azure platform services (PaaS) and storage options. This combination of platform, application and database architectures ensures VSM is extremely resilient, highly scalable and demonstrably achieves very high availability targets for our customers. Virsae deploys software releases without downtime and VSM's disaster recovery plan (DRP) also takes advantage of this resilient architecture.; Virsae is a ""cloud-native"" organisation with all back-office support applications utilising commercial SaaS offerings to support the related internal business processes. This delivers a high level of availability to support our Business Continuity Plan (BCP) and also enables our staff to operate remotely without any disruption to normal operations and business processing, as evidenced both during the COVID-19 Lockdown periods in NZ and in our BCP test plans.
• Outage reporting: Virsae has an Incident Management Process and provides email notification about system issues, followed up with Root Cause Analysis (RCA) document that will detail the chronology, the cause, the resolution and the tasks, processes and/or actions required to prevent the same issue from happening in the future. An incident that triggers RCA process always results in permanent corrective action.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: VSM is hosted in Azure, platform management is via either the Azure portal (PaaS services) or via VPN and Jump Host (IaaS services). All SecDevOps authentication is via Azure Entra/AD with privileged access management.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Virsae has a CISO to manage cyber security concerns and the Virsae Information Security Management System (ISMS) is based on ISO 27001. Virsae's Cyber Security Strategic plan outlines the approaches that Virsae is adopting for: security operations; optimisation; staffing; training; supplier review; tooling; performance metrics and information sharing.; Virsae has customers in multiple jurisdictions and in early 2024 is undergoing assessment for Australian ISM (IRAP) compliance, Texas States TX_Ramp compliance and plans to achieve ISO 27001 certification in late 2024. ; TX_RAMP (Texas State, based on Fed_RAMP); IRAP/ISM (Australian Govt) are based on NIST-derived Cloud Control Matrices
• Information security policies and processes: Virsae has a CISO to manage cyber security concerns and the Virsae Information Security Management System (ISMS) is based on ISO 27001. Virsae's Cyber Security Strategic plan outlines the approaches that Virsae is adopting for: security operations; optimisation; staffing; training; supplier review; tooling; performance metrics and information sharing.; Virsae has customers in multiple jurisdictions and in early 2024 is undergoing assessment for Australian ISM (IRAP) compliance, Texas States TX_Ramp compliance and plans to achieve ISO 27001 certification in late 2024. ; TX_RAMP (Texas State, based on Fed_RAMP); IRAP/ISM (Australian Govt) are based on NIST-derived Cloud Control Matrices

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The Virsae Change Management process is derived from ISO-27035 and its scope addresses IT changes that are more significant than software point releases, or have potential for system downtime, or could significantly affect customers. Changes are tracked using service management tools that support a virtual Change Approval Board (CAB) and provide online tracking and reporting of RFCs. ; ; VSM takes advantage of Azure PaaS services reducing the need to manage change directly. VSM infrastructure (IaaS) is defined in code, and supports rapid incorporation of operating system updates and patches. Platform components are tracked via Azure resource and inventory management utilities.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Virsae assesses product and security release notes and implements secure coding techniques and code reviews, with external penetration testing conducted with significant releases, and at least annually, ; VSM operates completely in Azure, deploying infrastructure as code (IaC) and taking advantage of Azure PaaS and IaaS, thereby leveraging the robust vulnerability and patch management techniques inherent in the Azure platform.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The SDLC includes Static testing of Virsae source code, detection of package vulnerabilities, and peer review as standard processes, Dynamic vulnerability scanning is automated and performed weekly against software and APIs that constitute the product. We adopt Microsoft best practice tooling for managing vulnerabilities at both execution and infrastructure level including Microsoft Defender and Sentinel, with event logging. Internal penetration testing is regularly carried out for vulnerability testing. We use Microsoft Secure Score to represent internal security vulnerability or improvement recommendations for remediation. Annual 3rd party penetration testing is performed by a third-party vendor, to validate the internal quality process.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: VSM users report incidents via the Virsae Service Desk or support team. Event tracking and reporting for low impact events is managed by the Service Desk. Any significant incidents will invoke the Virsae Security Incident Management Process (ISIM) and potentially, the Crisis Management Plan (CMP). Incident reporting processes are defined in the ISIM and depend on the severity and impact of the incident. Any impacted customers are notified via the nominated contact points using the customer selected channel (e.g. Email, SMS, phone call).; VSM also supports direct integration with a customer's service desk via API/Webhook.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Virsae's Environmental Social and Governance (ESG) policy has environmental and sustainability themes that specifically relate to climate change. New Zealand (NZ) has legislated to reach net-zero carbon emissions by 2050 and Virsae is committed to minimising our environmental impact by adopting sustainable practices in all aspects of our business. We plan to establish our Carbon Footprint baseline in 2024 using the NZ Government’s “Climate Action Toolbox”, and then regularly assess and improve our environmental performance to contribute to a greener future. ; Virsae Head office is located in the “B:Hive”, a revolutionary business park in terms of environmental awareness and sustainability objectives. The B:Hive facility provides an energy efficient office environment for Virsae that actively manages and measures environment related consumption, enabling reduction and optimization. In our head office, these activities started with the efficient building design and extended to detailed management of energy inputs and waste outputs.; ESG principles are embedded into our organisation and by aligning core activities with sustainability principles, we deliver innovative solutions that benefit our clients and contribute to a more sustainable future. "VSM-Everywhere" (VSM-E) is a new product feature that supports better remote working performance and experience for users and customers, providing benefits for the environment, supporting post-COVID mode change, and improving wellbeing and quality of life for remote workers.; Microsoft Azure is our key supplier, with the VSM application delivered to our customers as Software-as-a-Service (SaaS), the entire platform operating in the cloud, hosted securely in Azure. This approach to IT operations leverages the significant economies of scale - in terms of energy management - available from Cloud Data Centres. Microsoft claims Azure has been carbon neutral since 2012, and that the Microsoft Cloud is up to 93% more energy efficient than traditional enterprise data centres. These benefits accrue to our customers.

  Covid-19 recovery

  The COVID-19 pandemic and subsequent lockdowns, had an unexpected benefit, allowing Virsae to stress-test its Business Continuity Planning (BCP) and prove that the business could continue to operate successfully, despite being completely locked out of the Office premises for several months. As a result Virsae cannot claim to have been significantly impacted by COVID-19 but we can claim to be an exemplar of a modern business operation that is resistant to significant disruptions such as the COVID-19 pandemic, and that in turn provides reliability and stability for our customers. ; Key contributors to this successful business continuity stance are:; - Planning: BCP and Remote working already well established; - SaaS: Extensive use of SaaS applications for back office functions ; - Nature of work : all staff can operate successfully from a remote workstation; - People: Virsae staff are flexible and adaptable, willing to change work modes; - Technology: Virsae's IT environment is designed to support staff working in any location, using Cloud and VPN solutions; - Familiarity: with staff working in the US and UK as well as NZ, Virsae has developed a consistent work environment and are comfortable collaborating across time zones. ; This overall mode shift has largely persisted with staff teams self-electing to congregate in the office on days that suit them.; This post-pandemic experience has helped Virsae deeply understand our customer's requirements and the VSM product specifically evolved to accommodate call quality analytics for remote workers. ; In the COVID recovery period, Virsae worked with a Government social agency to hire an individual who previously had difficulties engaging with employers, who then became a valued team member. Partnering with an Innovation Fund, we employed students on real projects, giving them income, experience and confidence. We continue to look for similar opportunities to assist people recover from the COVID-influenced downturn.

  Tackling economic inequality

  Virsae is subject to New Zealand law, and New Zealand has a robust regulatory framework for:; Labor;; Diversity and Inclusivity;; Health & Safety.; Enshrined in law, these principles override any company policy, and we believe NZ is a global leader in these areas. ; While not historically a major issue in New Zealand, the government is developing new legislation to help fight modern slavery in supply chains and this is expected to become law in the near future. As a tech company with a minimal supply chain and that employs skilled resources, Virsae is also not normally exposed to these issues. Virsae's hiring policies and processes mandate diversity and inclusivity, and Virsae's ISO 27036-aligned Supply Chain Management policies and vetting procedures ensures both security and inequality issues are addressed through our supply chain. This a template-driven approach that assesses potential suppliers against fixed criteria and that determines the degree of due diligence that is appropriate.

  Equal opportunity

  Virsae is proud to be an inclusive and non-discriminatory employer, committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We believe that diversity is our strength, and we embrace the unique perspectives and abilities of every individual on our team.; Recognising that talent knows no bounds, we employ people based on their ability to excel in their roles and we welcome individuals of all backgrounds and abilities to join our team. We support making case-by-case accommodations to enable those with disabilities to join our team, and our inclusive recruitment practices ensure that every candidate is evaluated on their skills, qualifications, and potential to contribute to our mission.; We have an office environment that is designed to be inclusive and accommodating for individuals of all abilities, with dedicated facilities such as accessible parking, bathrooms, and entrances. The office facility is adjacent to a local public transport hub. We believe that everyone deserves equal access to opportunities, and our accessible office environment reflects our commitment to removing barriers and creating an inclusive culture. ; Virsae has embarked on a comprehensive staff training programme, available to all staff, and utilising an online CBT solution to provide courses across a wide range of related topics, with the ability to personalise training programs and to track completion and certification. To further support in-work progression, Virsae offers a large course library to staff for self-improvement if they choose to do more than our normal scheduled training.; Virsae prefers to promote from within, giving staff sight of their potential career paths and confidence that opportunity exists for them. ; Virsae conducts a summer holiday programme offering university students opportunities to work in an interesting field on real projects that will both deliver value for the company and provide tangible outcomes for the student.

  Wellbeing

  Virsae understands that work-life balance is essential for employee wellbeing and productivity. We provide flexibility for our employees, allowing them to customise their work environment to suit their needs and preferences, and to find a balance that suits them, between remote working and closer interaction with team members in the office.; In our experience, as primarily an IT organisation, employee wellbeing can be enhanced by remote working in these ways:; - Reduced commuting stress; - More flexibility with their scheduling; - Less distraction and enhanced focus.; - Improved autonomy and control to personalise their workspace.; - Reducing office politics and any interpersonal conflict, to improve mental health and wellbeing. ; - Healthier lifestyle choices including better meals and exercise. ; ; We also encourage team engagement in an office space. Our head office is located in a vibrant business park providing ample opportunity for socialising and adjacent to a major health centre with easy access to many social, physical, and mental health resources. Health Insurance is offered to employees as part of the remuneration package. ; Virsae has broadened its online technical training capability and offers courses to staff, that address privacy and security concepts relevant to home life and specialised courses for Executive, HR and Finance teams.; Virsae encourages a culture of openness, setting expectations and wanting staff to comfortably engage in our conflict resolution process. Virsae has zero tolerance for abuse, bullying, harassment, or discriminatory behaviour.; Virsae encourages and supports staff to take time to pursue social initiatives that are personally meaningful, and that have relevance in their own local communities. Recent examples include: community-based foreshore rubbish collection at normally inaccessible coastal locations; green-space rejuvenation tree-planting days; and involvement in a programme where men provide support for mothers and boys with no male role-model in their family.

Pricing

• Price: £65 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A 30 day Proof of Value (POV) could be enabled for the customer. Defined success criteria to be agreed upfront, to enable conversion from POV to Full deployment. Bi- weekly traffic light calls during POV period and full customer support

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.mccarthy@virsae.com. Tell them what format you need. It will help if you say what assistive technology you use.