SIMODA LIMITED

Microsoft 365 Licensing and Support SaaS Model for Customer Relationship Management (CRM)

Simoda delivers the full Microsoft 365 portfolio with tailored pricing for government, business, education, and the third sector. Our expert support optimises M365 licensing, ensures a secure environment, and provides direct access to Microsoft Support. This service covers Dynamics 365 Customer Service, Customer Insights, Field Service, and Marketing (CRM suite).

Features

• Unified case management for service user enquiries
• 360-degree contact view combining history, preferences, and interactions
• Omnichannel communication across phone, email, chat, and portals
• AI-powered triage routing urgent cases to correct teams
• Custom workflows automating complaints, repairs, and referrals
• Field service scheduling for repairs, inspections, care visits, etc
• Real-time sentiment analysis on service user communications
• Secure self-service portals for updates, bookings, and reporting issues
• Integration with wider Microsoft 365 for shared notes and collaboration
• Data-driven segmentation for targeted public-sector communications

Benefits

• Improves response times for service users and frontline services
• Reduces repeat contacts through clearer, consistent case visibility
• Enhances service quality using AI-driven routing and prioritisation
• Supports vulnerable residents and patients with unified histories
• Boosts trust through transparent updates and self-service access
• Cuts operational cost via automated workflows and processes
• Increases staff productivity with streamlined case handling tools
• Strengthens compliance with auditable, traceable communication records
• Improves community engagement through targeted, relevant outreach
• Enables data-driven decisions that improve outcomes for service users

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

717621726921484

Contact

Kate Hill
0114 553 3600
publicsector@simoda.co.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Marketing campaign management
  • Digital commerce
  • Sales force productivity and management
  • Customer service
  • Contact centre

  Advertising

  • Advertising Placement
  • Advertising Measurement
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Simoda’s SaaS services are delivered via secure, cloud-based platforms and require reliable internet connectivity for optimal performance. Service availability depends on third-party hosting infrastructure, which meets industry standards for uptime and resilience. Customers must ensure compatible browsers and devices for access. While highly configurable, custom integrations may require additional scoping and lead time. Data residency and compliance align with UK GDPR; however, customers are responsible for their internal governance policies. Planned maintenance windows will be communicated in advance, and emergency updates may occur to maintain security and service integrity. No physical infrastructure is provided.
• System requirements:
  • Modern web browser: Chrome, Edge, Firefox, Safari latest version
  • Reliable broadband internet connection
  • JavaScript and cookies enabled
  • Screen resolution 1280x720 pixels or higher recommended
  • PDF reader required
  • Email client required (e.g. Outlook)
  • SSO integration requires SAML 2.0 or OpenID Connect support

User support

• Email or online ticketing support: Yes
• Support response times: Standard: 8am–6pm, Monday–Friday (We can extend hours to 24/7); Priority 1 response within 1 hour; Priority 2 response within 4 hours; Priority 3 response within 1 business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Simoda offers flexible support tiers designed for public-sector organisations with varying operational needs.; ; Standard Support (included):; Covers email/ticketing support, monitoring, basic optimisation, security checks, and monthly reporting. Clients receive one quarterly review and dedicated access to a named technical consultant. Standard support ensures stability, compliance and smooth operation of migrated platforms.; ; Enhanced Support:; Provides 24/7 monitoring, enhanced SLAs, phone and web chat access, proactive incident management, monthly optimisation reviews and cost-management insights. This level is ideal for organisations operating critical workloads, requiring higher resilience, or wanting continuous governance support.; ; Premium Support / Fractional Cloud Leadership:; Offers strategic oversight from senior Simoda cloud specialists, including architectural governance, cloud roadmap development, long-term cost modelling, and hands-on delivery support. Clients benefit from a named Cloud Lead acting as an extension of their internal team.; ; Migration Phase Support:; Simoda provides tailored onboarding, testing, data validation, go-live support, training and early-life support to ensure a seamless transition.; ; This tiered model gives public-sector customers confidence, transparency and the ability to select a support level aligned with budget, risk and complexity.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We would typically support a customer’s Microsoft 365 onboarding by planning, deploying, and stabilising the environment. This usually includes tenant setup or migration, user and licence configuration, security baseline implementation (MFA, Conditional Access, device policies), data migration (email, files, Teams), and integration with existing devices and identity systems. Simoda can also handle testing, cutover, and user access validation, followed by end user training, documentation, and go live support to ensure adoption. Ongoing support covers monitoring, optimisation, and security management as part of managed services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Microsoft 365 enables customers to extract their data at any time using built in administrative tools, user self service features, and documented APIs. Data can be exported in standard formats to support migration to alternative services.
• End-of-contract process: At the end of the contract, customers retain full control of their data. We provide built-in export tools and APIs to allow secure extraction of data in standard formats such as CSV, Excel, or XML. Guidance and documentation for self-service data extraction are included in the contract price, and our support team is available to assist during the extraction period. Once data has been successfully exported, we securely delete all remaining data from our systems in line with GDPR and the Data Protection Act 2018. Our data sanitisation process follows industry best practices and ISO 27001 standards to ensure data is rendered irretrievable. This includes overwriting or cryptographic erasure methods, with full compliance to legal and regulatory requirements. Customers can request confirmation of deletion for audit purposes. Included in Contract Price: Access to export tools and APIs Documentation and guidance for data extraction Secure deletion of data post-extraction Additional Cost: Managed data migration services to another solution, including planning, transformation, and validation. This approach ensures transparency, compliance, and security throughout the end-of-contract process, giving customers confidence that their data is handled responsibly.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile is designed for consumption, light editing, and quick actions. The desktop service is for wider productivity and administration tasks.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Simoda provides solutions with modern, intuitive web-based interfaces accessible through supported browsers, including Microsoft Edge, Chrome, Firefox, and Safari. The interface is designed for ease of navigation with role-based dashboards, personalised home pages, and quick access menus. Users can perform tasks via a responsive layout that adapts to different screen sizes, ensuring consistency across desktop and mobile devices. The interface supports embedded help, search functionality, and integration with Microsoft 365 apps like Outlook and Excel. Mobile apps offer a simplified interface optimised for touch, enabling essential functions on the go while maintaining secure access to core features.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Microsoft 365 provides documented conformance against WCAG 2.2 AA and ETSI EN 301 549 through published Accessibility Conformance Reports. Platform‑level accessibility is covered by Microsoft, while organisations remain responsible for the accessibility of their own content and customisations
• API: Yes
• What users can and can't do using the API: The API associated is Microsoft Graph (unified REST API for Microsoft 365). Users can Read/create/update resources across Microsoft 365, particularly in users/groups & licenses, mail/calendar, files (OneDrive/SharePoint), Teams, service health, and usage reports. Restrictions include actions outside of granted permissions or blocked by tenant. There is Conditional Access based on roles. Some scenarios don’t support app only access; certain admin operations still require portal/UI. Use standard REST verbs (GET/POST/PATCH/DELETE) to provision users, assign licenses, manage Teams/channels, upload/share files, post messages, and update settings.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised • Branding & sign in experience (logos, colours, layout, language variants) in Microsoft Entra sign in. • SharePoint & Viva experiences via theming, site scripts, JSON formatting, and SharePoint Framework (SPFx) web parts/extensions. • Business apps/automation using Power Platform (Power Apps, Automate, Pages, Dataverse) to extend M365 scenarios. • Data & schemas by adding custom properties (extensions) to Graph resources where appropriate. How users can customise • Configure tenant branding in Entra admin centre (Company Branding). • Build and deploy SPFx solutions to site/tenant app catalogues for pages, web parts, and UI extensions. • Package and publish Teams apps/tabs, then govern availability with custom app policies in the Teams admin centre. • Create solutions with Power Platform (low code) or code against Microsoft Graph/SP REST for deeper integration. Who can customise • Admins (Global/Teams/SharePoint/Organizational Branding Administrator) manage tenant branding, app deployment, and policies. • Developers/Power Users build SPFx, Teams apps, and Power Platform solutions within role based governance.

Scaling

• Independence of resources: Microsoft 365 uses a globally distributed, multi tenant architecture with tenant isolation, automatic scaling, traffic throttling, and continuous monitoring to ensure that usage by one customer does not adversely affect the performance or availability experienced by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Microsoft provides comprehensive Microsoft 365 service usage metrics via built in admin reports and Microsoft Graph APIs. Metrics cover user activity, application usage, storage, and service health, and can be viewed in the admin portals or exported for reporting and analysis and we can also provide additional enhanced reports over and above this functionality.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Ingram Micro

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Microsoft 365 enables customers to extract their data at any time using built in administrative tools, user self service features, and documented APIs. Data can be exported in standard formats to support migration to alternative services.
• Data export formats: CSV
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft guarantees the availability of Microsoft 365 services through documented Service Level Agreements, typically committing to 99.9% monthly uptime. Services are delivered using resilient, globally distributed infrastructure, with service credits provided where availability falls below agreed thresholds. Service health and availability are continuously monitored and transparently reported to customers. If Microsoft 365 availability falls below the agreed SLA, customers are entitled to service credits. Credits are typically 25% of the monthly service fee if uptime falls below 99.9%, and 50% if uptime falls below 99.0%. Credits are applied to future billing and must be claimed within the defined SLA claim period.
• Approach to resilience: Microsoft services are designed for resilience using a globally distributed datacentre architecture with regional isolation, redundant power and networking, data replication, and automated recovery. Microsoft 365 and Dynamics 365 are delivered from multiple fault isolated datacentres per region, supported by continuous monitoring, self healing systems, and controlled change management to minimise disruption and support high availability.
• Outage reporting: Microsoft reports service outages via a public service health dashboard, detailed admin level dashboards, Microsoft Graph APIs, and automated email alerts. This ensures customers can monitor service availability in real time, receive proactive notifications, and integrate outage reporting into operational tooling.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are protected by role based access with least privilege, just in time elevation, and Conditional Access policies that can restrict admin portals to MFA verified users and compliant, known devices. All privileged operations and sign ins are logged and auditable. Support channels follow a “denied by default” model- Microsoft staff have no standing access to customer data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Microsoft follows a certified information security management system (ISO/IEC 27001) with cloud/privacy extensions (ISO/IEC 27017, 27018/27701), mapped to CSA CCM v4.0 and independently attested via SOC 1/2 Type II. Security governance is overseen by Microsoft’s Board (Audit Committee), with enterprise security owned by the CISO and implemented through Operational Security Assurance and Zero Trust. Policies cover risk management, physical security, access control, secure development/change, incident response, encryption, data retention/deletion, and NIST SP 800‑88 media sanitisation. Compliance is enforced through technical controls, segregation of duties, continuous monitoring, automated remediation, and recurring independent audits; customers can review evidence and service health via the Service Trust/Service Assurance portals.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Microsoft complies with recognised configuration and change management standards including ISO/IEC 27001, ISO/IEC 27017, CSA Cloud Controls Matrix (CCM) v4.0, and SOC 1/SOC 2 Type II (SSAE 18/ISAE 3402). Changes are managed through a formal, auditable lifecycle with risk assessment, approvals, staged deployment, automated rollback, and continuous monitoring to prevent unauthorised or disruptive changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Microsoft operates a continuous, risk based vulnerability management program: services are scanned daily/weekly (hosts, networks, containers) with findings prioritised using CVSS plus context and remediated through staged deployments with rollback. Patching cadence is driven by severity and exploitability, with daily overdue reporting and monthly management review. Intelligence is sourced from MSRC/CVD, NVD/MITRE CVE, and Microsoft’s own global telemetry. Preventative controls are built into the Security Development Lifecycle (SDL). These processes are embedded in an ISO/IEC 27001 ISMS, mapped to CSA CCM v4.0, and evidenced through SOC Type II audits.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Microsoft operates 24×7×365 protective monitoring across its global cloud estate. Potential compromises are identified through automated detections and human reporting and are escalated to dedicated Security Response teams. Customers are notified via established service health channels. Deep on call rotations enable rapid triage and containment at any time, with incident timelines driven by severity and impact.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Microsoft operates a formal incident management process with pre defined procedures and runbooks for common security, availability, and service incidents. Users report incidents through admin portals and support channels. Microsoft provides real time incident updates via service health dashboards and issues post incident reports detailing root cause and corrective actions. The process is operated 24×7×365
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1.5%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 18 September 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Thursday 18 September 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 95401ffd-8dfb-4147-bd1b-db17e4b1c18a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 07578a37-64ba-4444-b6a8-c09c1e2db34b
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.