HCL Technologies UK LImited

Multi/ Hybrid Cloud Management for the Enterprise, IaaS,PaaS solutions

Multi/hybrid cloud management solution to optimally govern, provision, orchestrate and manage cloud infrastructure. Automates the cloud management lifecycle. IaaS/PaaS services/multi-machine blueprint provisioning through self-service catalogue/metering/billing, plus actionable insights for effective/secure utilisation of resources. Visibility of cloud services consumption/usage and spend. Offers recommendations around cost optimisation, performance, fault tolerance and security.

Features

• Provisioning of workloads across cloud environments through intuitive self-service catalogue
• Auto-decommissioning of resources to avoid cost leakages
• Track utilisation of resources across BUs through metering & billing
• Proactive recommendations around cost optimisation, fault tolerance, performance and security
• Policy driven orchestration and governance with security and compliance controls
• Flexibility to customize SR form templates to capture configuration parameters
• Provisioning of entire application stack rather than just infrastructure provisioning
• Deep integration with CI/CD tools for API-based provisioning through pipelines
• Extensive automation capabilities through Dynamic Process Workflows
• Rich integration ecosystem with third party tools

Benefits

• Reduction in service provisioning cycle time by up to 85%
• Enables upto 50% faster deployment of services through automation
• Higher cost savings through process standardisation and automation
• Provides visibility of usage of virtual assets and cost obligations
• Optimise virtual asset utilisation to avoid cost leakages
• Ensure performance, security and compliance of systems through proactive advisories
• Process standardisation and elimination of human error
• Mitigate security and compliance related risks via system driven suggestions
• IaaS, PaaS services

£150,000 to £300,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

717635713524307

Contact

Paul Montgomery
+44 (0) 20 7105 8600
CCSFrameworks@hcl.com

Planning

• Planning service: Yes
• How the planning service works: The service is based on HCLTech's own multi-hybrid cloud management software product, DRYiCE MyCloud. In order to help the enterprises make wise technological investments, we provide services from assessment to implementation, including: ; - Tools portfolio optimisation and selection ; - Data centre/ cloud architecture assessment ; - Identify customer requirements with respect to infrastructure related to auto-scaling, fault tolerance, capacity planning, metering/ billing, security and compliance and others. ; - Infrastructure design and architecture recommendations ; - Existing provisioning process assessment and workflow design ; - Define the phase-wise journey for onboarding the customer till go-live.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As part of the solution implementation services, post setup and configuration, the end users are provided with training on the usage of the tools. We follow the concept of Train the Trainer and provide training to Super Users who further train others. Comprehensive training documentation is also made available for consumption which is updated in line with every version release/ upgrade.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help the customers in setting up the services based on their requirements. Our implementation and deployment services include:; - Setting up the core infrastructure requirements with pre-requisites; - Installation, configuration and customisation of the solution; - End to end testing; - Training the users on the usage; - On-going support services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the development and testing lifecycle, our solutions undergo thorough testing, including performance and load testing through enterprise tools. Additionally, during the implementation phase, the setup and configurations are performed as per the enterprise requirements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Primarily, there are two different types of support models that are available for customers looking deploy the solution on-premise or consume it as a service, thus: ; • Dedicated Support Model - 100% FTE allocation in a dedicated manner; SLA support as per the agreed support window ; • Shared Support Model - % based FTE allocation; SLA support as per the agreed support window Additionally, based on the severity of the issue, the following response and resolution SLAs are defined, thus: ; 1. P1 - Incident Ticket - Response SLA - 15 mins; Resolution SLA - 2 Hours ; 2. P2 - Incident Ticket - Response SLA - 30 mins; Resolution SLA - 6 Hours ; 3. P3 - Incident Ticket - Response SLA - 3 Hours; Resolution SLA - 16 Hours ; 4. P4 - Incident Ticket - Response SLA - 6 Hours; Resolution SLA - 32 Hours ; These can be customised further based on requirements and mutual agreement.

Service scope

• Service constraints: There are no known constraints in selecting our service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Based on the severity of the issue, the following response SLAs are defined:; 1. P1 - Incident Ticket - Response SLA - 15 mins; 2. P2 - Incident Ticket - Response SLA - 30 mins; 3. P3 - Incident Ticket - Response SLA - 3 Hours; 4. P4 - Incident Ticket - Response SLA - 6 Hours; ; These can be customised further based on requirements and mutual agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Not applicable
• Support levels: Primarily, two different types of support models are available, thus:; • Dedicated Support - 100% FTE allocation ; • Shared Support - % based FTE allocation; ; Based on the severity of the issue, these SLAs apply:; 1.P1 Incident - Response SLA – 15 mins; Resolution SLA - 2 Hours; 2.P2 Incident - Response SLA – 30 mins; Resolution SLA - 6 Hours; 3.P3 Incident - Response SLA – 3 Hours; Resolution SLA - 16 Hours; 4.P4 Incident - Response SLA – 6 Hours; Resolution SLA - 32 Hours; ; These can be customised further based on requirements and mutual agreement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 21/06/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Not applicable
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Not Known
• PCI DSS accreditation date: Not Known
• What the PCI DSS doesn’t cover: Not Known
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CISSP / CISM / CCSK (Various Employees)
  • ISO 9001:2008 - Quality Management
  • ISO/IEC 20000-1:2011 - Service Management
  • ISO 14001 - Environmental Management

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At HCL Technologies, we believe that we have got accountability to the future, as well as an imperative role to play in addressing global challenges, such as climate change and environmental sustainability. ; HCLTech commits itself to confronting these challenges by assuming a leadership role in fostering a sustainable environment and responding appropriately to the risk posed by environmental degradation. ; HCLTech will strive to achieve excellence in environmental management by:; • Integrating environmental considerations into our all areas of operations, considering our environmental risks, responsibilities and organisational capability; • Meeting all environmental compliance obligations applicable to the organisation; • Reducing our ecological footprint through optimised utilisation of natural resources, including land, water and by ensuring the responsible use of energy throughout our operations, including conserving energy, improving energy efficiency and giving preference to renewable over non-renewable energy wherever feasible; • Introducing more sustainable and green procurement approaches; • Preventing pollution and minimising all types of waste, including e-Waste by adopting a Reduce-Reuse-Recycle-Recovery philosophy; • Being an environmentally responsible neighbour in the community where we operate, and correct incidents or conditions that endanger the environment; • By committing ourselves to open and constructive engagement with communities surrounding our operations on environmental matters; • Providing a framework for setting and reviewing environmental objectives and targets; • Continually improving and learning from our efforts in working towards environmental sustainability; • Monitoring and reporting our environmental performance to key stakeholders; • Ensuring that environmental policy is communicated to all the concerned persons working for or on behalf of the organisation, to make them aware of their environmental responsibilities ; • By making our environmental policy available to all stakeholders, including public on demand; • Maintaining appropriate controls, including periodic review of environmental policy, to ensure its applicability and relevance to the changing scenarios and stakeholder’s expectations.

  Covid-19 recovery

  The outbreak of the COVID-19 pandemic and its ruinous effect on lives and livelihoods has been unprecedented in modern times. HCLTech has used its position as a global IT company to mitigate the effects where possible, supporting our clients to continue operating in these difficult times and providing help to those affected. We have developed rapid solutions to support our customers in returning to work during the pandemic with examples ranging for PPE stock management, workforce social-distancing solutions and the deployment of remote working technology. ; Our HCLTech Foundation is a focal point for global programmes and has coordinated our support for COVID-19 affected communities. ; As a result of the pandemic there have been many industries that have been heavily impacted economically and many job losses have been caused as government support is reduced, companies going into administration and many freelance/ self-employed prospects have simply disappeared.; Some of the people displaced by the pandemic will have transferable skills and just need limited support in cross-training. ; We offer a number of opportunities to help semi-skilled staff enter the IT services world. Schemes such as our ‘Consultant in Training’ programme where staff are taken on and have a mix of formal training and on the job mentoring to give them the skills to continue on this path. The formal training can result in recognised qualifications, such as technology or project management certifications. Many alumni of this programme are taken on by HCLTech as the first rung on their new career ladder.; With regard to the less skilled people left stranded by the Coronavirus outbreak we provide targeted help in a similar way to how we support disadvantaged individuals.; We will work with our customers to understand the impact of COVID-19 and develop CSR plans to support these at a local level.

  Tackling economic inequality

  HCLTech is committed to Corporate and Social Responsibility (CSR) to help equality/diversity, the economy, health/wellbeing and local communities. For local economies/communities, HCLTech creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all.; In the UK, HCLTech works in partnership with the Prince’s Trust to maximise our CSR activities relating to how technology can make a positive difference to the lives of people and organisations worldwide. We have developed an education programme called “Get Started with Technology” to upskill disadvantaged youth across the country.; In the UK, HCLTech runs a CIT (Consultant in Training) programme every year, whereby we hire fresh graduates with no prior corporate experience in the UK and train them on relevant technologies, then employ and mentor them to be Consultants. This has been run in conjunction with Manchester Business School and we are looking to expand this programme to include the other Higher Education establishments.; We are mindful of our role to play in of supporting local businesses and generating additional economic development through our engagements. As such, we consider using local suppliers to meet requirements that we cannot fulfil ourselves. As an example, a significant proportion of the initial User Experience and Design work for new Manchester United app was undertaken by Manchester based Small/Medium sized Enterprises (SMEs). ; HCLTech runs innovation labs, collaborating through global Hackathons or developing patents for new and emerging technologies. We share this knowledge via events and Webinars, as well as providing access to thought leadership in the guise of our Chief Information Officer (CIO) Council. Recent events have covered such diverse topics as Blockchain, Robotic Process Automation (RPA), Cognitive Systems and Artificial Intelligence (AI) and Internet of Things (IoT).

  Equal opportunity

  HCLTech focusses on creating/sustaining a nurturing environment for all employees, irrespective of backgrounds, gender, nationality, culture, ethnicity, age or differing abilities of individuals. ; Gender parity and inclusion at all levels of the hierarchy is our top priority, with a special focus given to increasing the representation of women leaders at key leadership positions. The female employee ratio is a crucial metric that is reported and reviewed quarterly in the company board meetings. All our recruitment teams carry a target on gender hiring and all our job specifications have been reviewed to make them gender neutral. ; HCLTech is committed to Corporate and Social Responsibility (CSR) to help equality & diversity, the economy, health & wellbeing and local communities. We have initiatives running to support, nurture, develop and celebrate the successes of disadvantaged communities or individuals. We endeavour to make a positive impact in the lives of people within the communities we operate in. ; ; For local economies/communities, HCLTech creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all. ; ; The company implements and maintains a management system that sets targets to monitor and continually improve our social performance across the company. Also, we comply with all relevant legislative and regulatory requirements relating to be a responsible business, including, but not limited to, the Modern Slavery Act, the Equality Act, the Public Services Act and the Living Wage Act.; ; To propagate an inclusive culture at HCLTech, a virtual Inclusion Lab model has been designed in consultation with business and HR stakeholders. The objective was to design a systemic, top down approach where each leader was sensitised and given the necessary skillset, mindset and toolset to actively demonstrate and promote inclusive behaviours.

  Wellbeing

  HCLTech is committed to employee overall wellbeing through.; Physical/Occupational; •Ergonomics Training; Employees have access to e-Learning based ergonomics training. ; •Chiropractor consultations; Organised at the workplace to advise employees on correct sitting posture.; •Virtual General Practitioner; This allows employees to seek an appointment and follow ups with a GP to discuss medical issues.; •Gym Flex/Cycle to Work; This benefit allows employees to seek attractive discounts on gym memberships and purchase a bicycle.; •Health Check-ups; We organise for basic health check-ups, like Body Mass Index (BMI), glucose and cholesterol screening at the workplace for all our employees. ; •Preventive Healthcare; Webinar on smoking cessation and good nutrition.; Mental/Emotional; •Employee Assistance Programme; Free, confidential counselling services available for employees and their families in the local language on areas of emotional health, family issues, financial and legal guidance and other work and personal matters. ; •Wellbeing Webinars; Monthly workshops facilitated by clinical psychologists around various topics to have a better understanding on mental health issues and practical tips on how to deal with them.; •Mental Health Awareness; Campaign to create awareness on mental health, breaking stereotypes and proactive ways for employees to become more self-aware, mentally resilient and emotionally secure.; •Mindfulness and Yoga Workshops; To help employees overcome stress, anxiety and increase resilience and emotional intelligence, while improving communication.; Financial ; •HCLTech Discount Scheme/Perks at Work; Employees and family access to avail attractive discount schemes on over 3,000 products; •Financial Wellbeing Workshop; To help employees understand the various financial instruments to enable them to make the right decision on investments, pension decisions and future savings.; Emotional/Psychological; •Chat sessions, culture and festive celebrations; This helps to bring various teams to interact and come together to create a livelier environment at the workplace. ; •Part time and Flexi Working Policies to help people effectively manage their work life balance.

Pricing

• Price: £150,000 to £300,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.