Nelson+

Nelson+

NELSON+ is a configurable cloud-based end-2-end data management and workflow solution that supports large-scale lung cancer screening programs such as the Targeted Lung Health Check programme. It covers the full pathway from sending out screening invitations, the screening examination & CT scan, reading of scans, communication of results and referral.

Features

• Full screening workflow for Targeted Lung Health Check programmes
• Flexible web based application
• Flexible implementation options which can be integrated with Trust systems
• Workflows compliant with NHS Protocols
• Incidental Findings management included
• All letters, including result letters are autogenerated
• All screening participants are tracked within programme
• Capacity based planning module with all appointments booked in system
• Screening Review Meeting (SRM) support

Benefits

• Configurable workflows to automate the lung screening process
• Technical integration and installation provided
• Training and support on system provided
• User friendly interface
• Fully configurable report dashboard for NHSE reporting requirements
• Fully scalable to manage large size populations
• Work in partnership with Hospital Trusts, ICBs, Cancer Alliances

£2.50 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nelson-plus.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

717645388017787

Contact

Nelson+ B.V.
+31 (0) 50 211 03 48
info@nelson-plus.org

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Supported on Chrome, Firefox, Safari and Edge
  • Works on laptop, PCs, tablets and mobile devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This all depends on the conditions/requirements in the Service Level Agreement with the customer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a full range of support for our customers. The central entry point for all customer questions and issues is our First Line Support desk. This is a skilled helpdesk that supports our customers to resolve smaller issues, respond to day to day (functional) questions and execute monitoring tasks. The First Line Support desk keeps track of all customer requests (whether they are bugs, change requests, questions or other communications) and ensure Service Level Agreements are met. The Support desk can escalate a ticket to our 2nd and 3rd line of support if needed. These lines have more in depth knowledge about the platform and are able to research questions or issues even more. If needed, changes can be made to the system.; We typically aim to respond to customer requests and ; issues within 24hrs-48hrs. Details of our support levels, such as response times, service hours and the number of fixed support hours are agreed upon per customer in a Service Level Agreement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide online training (onsite training also possible on a case by case basis) and provide video training and user documentation in the form of tip sheets for different types of functionality.; Within the application we provide help buttons to provide further information.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We recognise that every client has unique needs and preferences regarding data handover, therefore, our approach is highly adaptable, ; Prior to project closure, we will collaborate closely with you to understand your preferred method of data transfer, ensuring that the process aligns seamlessly with your workflows and objectives.; ; Potential Extraction Methods; Depending on your preferences and technical infrastructure, we offer several options for data extraction and handover:; ; Bulk Data Export: We can export your data in bulk, either as downloadable files or via direct transfer to your designated storage solution.; ; API Integration: If you prefer automated data retrieval, we can develop custom API integrations to facilitate seamless data transfer between our systems and yours.; ; Database Dump: For clients requiring direct access to their database, we can provide a comprehensive database dump, enabling you to replicate the data locally.; ; Custom Solutions: In cases where standard extraction methods may not suffice, we are prepared to develop bespoke solutions tailored to your unique requirements.; ; Data Security and Compliance; We adhere to industry best practices and regulatory standards to safeguard your data against unauthorised access, loss, or corruption. Additionally, we ensure compliance with relevant data protection regulations, maintaining confidentiality and integrity at all times.
• End-of-contract process: Safe Information Destruction; Included in the contract is the destruction of our copy of the information, prior to confirmation by the customer. Specific agreements with the customer needs to be in place.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some modules within the screening platform will adapt to mobile devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Nelson+ is a cloud native application, and as such can be installed in most cloud suppliers such as AWS, Azure or GCS. It is modular and scalable, and can adapt to varying demand using load balancing techniques.; Moreover, each customer has its own installation with its own resources, meaning that there is not a single centralized service for all customers. This guarantees that each customer will not be affected by other customer's actions.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service provides a anonymized data warehouse with configurable PowerBI reports, with anonymized data for management purposes. This report can be updated regularly, usually once a day. Also, within the platform several overview and reports are available to provide the needed metrics on the fly.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: User data is exported on request by the user to the Support Team. However, the end-user can also export specific data on their own. Since every data export is used for different purposes, this has to be agreed on a per case basis. Also, data security must be taken into account for this proces.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Specific Supported Database formats
  • CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We can guarantee to achieve up to 99.9% availability, which is generally deemed as enough for this category of product. User refunds and SLA are discussed on a per-contract basis.
• Approach to resilience: Nelson+ runs on world class suppliers like AWS, GCS, Azure or Bytesnet, harnessing different availability zones to increase its resiliency.
• Outage reporting: We have automated monitoring tools which report to our support team in case of any failure. The support team can send email alerts in case of service outage. Specific escalation protocols needs to be in place.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: We use role-based access control to restrict user access. Each user has a clearly defined role and permissions which enable access to the required functionality only.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO9001 in progress

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow GDPR guidelines and meet DSP toolkit requirements.; The company has a CSO who is responsible of enforcing the policies. All sector heads report to the CSO on security issues.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We keep repositories with the configuration of each component of our services, this repositories keep the history of each change and its author.; Developers have security training, to avoid including dangerous code to the software.; Changes are reviewed by peers before merging, with security impact in mind.; When a change is made, the resulting software is first run through a series of automated tests known as SCA and SAST, which notice on security issues with the components of the software based on an up to date library.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We design the system with high security strategies to minimize potential attack vectors.; We are committed to deploy patches to our services within 15 days of a vulnerability detection.; Our software is constantly scanned against the CVE database. We also receive regular vulnerabilities updates from the vendor of some key hardware elements in our network. ; Furthermore, our suppliers also inform us in case of detection of vulnerabilities.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We have automated systems in place that monitor the traffic log for suspicious access attempts, with configurable rules. Also, we use the AWS service Amazon GuardDuty which utilizes ML and other techniques for analyzing logs and detecting suspicious attempts.; When suspicious activity is found, it is notified to our operators which investigate and take the required actions. This are taken within 72hs of detection in the worst case scenario.
• Incident management type: Supplier-defined controls
• Incident management approach: Processes for common events are in place and are handled mostly by the first line support team. Users report incidents by contacting the support team.; Incident reports are provided by email to the designated contact/s.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Nelson+ we recognize the urgent need to address climate change and are committed to minimising our environmental impact and contributing positively to society. As an NHS partner, we support the NHS' national ambition to delivering a net zero health service.; We understand that our operations and products have an impact on the environment and are committed to taking meaningful action to reduce our carbon footprint and contribute to a more sustainable future and therefore we strive to make responsible sustainability decisions and reduce the impact of our business practices on the environment.; We support remote work and telecommuting options for our employees to reduce the need for commuting and minimize greenhouse gas emissions associated with transportation. We provide the necessary tools and resources to enable remote collaboration and productivity while reducing our collective environmental impact. We ensure that all employees are educated and follow best practice in terms of recycling and reducing waste.

  Covid-19 recovery

  We recognize the significant impact that the COVID-19 pandemic has had on individuals, communities, and businesses worldwide and understand the importance of supporting our employees, customers, and partners as we navigate through these challenging times and work towards recovery and resilience.; We understand that our customers may be facing unprecedented challenges as they adapt to new ways of working and operating their businesses. We are committed to providing exceptional customer support and assistance to help our customers navigate through these uncertain times. Whether it's adapting our products and services to meet their evolving needs or providing other flexible options, we are here to support our customers every step of the way.

  Tackling economic inequality

  At Nelson+ we recognize that economic inequality is a significant challenge facing society today. As a company, we understand our responsibility to address this issue and contribute to creating a more equitable world and believe that everyone should have access to opportunities for lung screening regardless of their background or circumstances.; The Nelson+ software platform includes features to improve uptake of screening to ensure that all participants have every opportunity to participate in screening. ; Participants can be tagged and filtered based on specific features so that these participants can be highlighted and additional efforts or accomodations can be made to ensure their participation in the screening programme. ; Nelson+ also offers an Insights Dashboard which allows monitoring of participation in the screening programme by gender, age, ethnicity, education status or any other selected feature.

  Equal opportunity

  Nelson+ is dedicated to fostering a culture of inclusivity, equality, and respect, and we are committed to upholding these principles in everything we do. ; We believe in creating a work environment where everyone feels valued, respected, and supported regardless of their background and are dedicated to promoting diversity and inclusion in all aspects of our business, from recruitment and training to promotion and customer service. ; We encourage diversity in our workforce and actively seek to attract, retain, and develop talent from diverse backgrounds. We believe that diversity enriches our company culture, fosters innovation, and enhances our ability to serve our customers effectively.

  Wellbeing

  At Nelson+ we prioritize the wellbeing of our employees as a fundamental aspect of our company culture. We understand that a healthy and supportive work environment is essential for fostering creativity, productivity, and overall job satisfaction. ; We recognize the importance of maintaining a healthy balance between work and personal life. We encourage our employees to take regular breaks, use their leave, and establish boundaries to ensure they have time for rest, relaxation, and personal activities outside of work.; We offer flexible work arrangements, including remote work options and flexible scheduling, to accommodate the diverse needs and preferences of our employees. We understand that everyone has unique circumstances, and we strive to provide flexibility and autonomy to help our employees achieve a better work-life balance.; We are committed to creating a healthy and supportive work environment where employees feel safe, valued, and respected. We promote open communication, collaboration, and mutual respect among team members and encourage a culture of inclusivity, diversity, and belonging.; We support the professional and personal growth of our employees through ongoing training, skill development programs, and opportunities for career advancement. We believe that investing in the development of our employees not only benefits them individually but also contributes to their overall wellbeing and job satisfaction.; We recognize and appreciate the contributions of our employees and celebrate their achievements and milestones. We believe that recognizing and acknowledging the efforts of our employees fosters a positive work culture and contributes to their overall sense of wellbeing and job satisfaction.

Pricing

• Price: £2.50 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nelson-plus.org. Tell them what format you need. It will help if you say what assistive technology you use.