AccuRx

Accurx

Accurx, helps healthcare teams across Primary, Secondary and Tertiary care communicate with patients and each other. Manage inbound, improve access, tackle waiting lists and support elective recovery through intuitive tools including two-way messaging, questionnaires, patient portal, collaborative inbox, online triage & video consultations, appointment booking & reminders, shared care records.

Features

• Two-way Patient Messaging, attach images, documents, view in patient portal
• Structured clinical and admin questionnaires, questionnaire builder, PROMS
• Patient engagement portal, self-book, appointment booking, management & reminders
• Batch and scheduled messaging. Waiting list validation and clinical triaging
• PIFU, video consultations, patient triage, remote monitoring / virtual wards
• Instant messaging between healthcare teams and shared care records
• A collaborative inbox, clinician/admin view, assign to colleagues
• All communications can be coded and saved to clinical records
• Integrations: NHS Login, App and SSO, Spine, EPR, PAS, Directory
• Comprehensive reporting, business intelligence and analytics tools

Benefits

• Single, easy-to-use platform for digital healthcare communications
• Cost savings through digital pathways. Save time and resources
• Manage inbound demand: Online triage, questionnaires and asynchronous messaging
• Reduce DNAs, cancellations and unnecessary appointments & increase activity
• Reduce Waiting Lists and support elective recovery
• Reduce administrative burden and processes
• Consistent, joined-up patient experience across all services and organisations
• Seamless interoperability, rich clinical systems and NHS solution integrations
• Patient portal improves choice and outcomes and supports digital inclusivity
• Maximise efficiencies through virtual wards & remote consultations

£0.05 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@accurx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

717732996936611

Contact

Andrew Field
02070992279
tenders@accurx.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Accurx can be used as a standalone web-based service or used alongside principal clinical systems (such as EMIS, TPP, Vision, Rio, Cerner, System C or other EPR & PAS providers). These integrations surface live patient lists, enable appointment management, and allow users to save digital communications to the patient’s record.
• Cloud deployment model: Private cloud
• Service constraints: Our technology stack is set up to auto-scale as demand requires with no overhead. We achieve this through running our applications on Kubernetes with auto-scaling based on CPU utilisation, and our databases are placed in an elastic pool which allows them to comfortably cope with demand surges. Our technology’s ability to scale is proven – we currently provide services to 98% of the UK’s practices, with average uptime of >99.99% in 2022. We avoid periods of planned downtime by following a trunk-based development model, enabling continuous improvement.
• System requirements:
  • NHS Mail
  • Microsoft Windows 7 and above
  • 150MB hard drive space
  • 100MB working RAM
  • .NET 4.6.1 or greater
  • Reliable internet connection
  • Access to the domains accurx.com domains (including the subdomains)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer live chat support with a User Support Specialist Monday to Friday (8:30am to 7pm) and Saturdays (9am to 1pm). Our live chats have a <5 minute response time and average user chat satisfaction score of over 95%.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our webchat support software (Intercom) has been audited against WCAG 2.1 AA guidelines, and is designed for accessibility: elements are clickable by keyboard, have focus states, supports screen readers (text is readable/navigable, adds visually hidden text, removes mouse hover), and is optimised for colour contrast. Our site uses simple language and minimum words per page, supporting translation tools, e.g., Google Translate. In the past 2 years we’ve resolved 318,341 web-based chats, with a 94.9% satisfaction rating. This has allowed us to carry out extensive web chat testing for our user and patient population and tailor our practices to the needs of our full user base.; ; In the past 2 years we’ve resolved 318,341 web-based chats, with a 94.9% satisfaction rating. This has allowed us to carry out extensive web chat testing for our user and patient population and tailor our practices to the needs of our full user base.
• Onsite support: No
• Support levels: We have a market-leading User Support team that have built leading internal user experience capabilities as proven by our world-class NPS score of +85. Our User Support function is built on the principle that every user should be able to reach friendly, responsive and user-centred support immediately. It’s also a great channel for direct user feedback so we can continuously improve our product. ; Beyond our core User Support team, everyone in the Accurx team has developed a deep understanding of user needs. This is a result of everyone in the company spending a 3 hour shift on user support each month and visiting NHS sites each quarter to gain direct exposure of our product being used on the front line in the NHS. ; Our webchat supports 5,000+ support interactions/month, with 95% of users being ‘satisfied’ or ‘extremely satisfied’ with their experience, and have a median response time of under 5 minutes - the quality of this service is demonstrated by our world-class NPS score of +85. All of our support is free of charge and each query is allocated to a member of the support team who will manage that query to completion.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Accurx provides dedicated implementation support in bespoke packages tailored to your organisation's needs. In Primary care service recipients will have a dedicated Customer Success Manager, and be guided through a six-week implementation plan. We are able to offer bespoke, higher intensity implementation support, onboarding and training as required. ; ; For all other NHS providers, we provide dedicated transformation and implementation support, bespoke and tailored project plans. Users have access to dedicated resource: Implementation Manager, Transformation Manager, Customer Success and Partnerships, plus Specialist Advisors from Clinical, Information Governance and Behavioural Science teams. ; ; Accurx is simple, intuitive and easy to use - in less than 3 minutes a healthcare professional can be set up and communicating with patients, or colleagues about patient care. Accurx has been designed from the ground up to not require any training for users before they start benefiting from the platform, although we offer bespoke training sessions, both in person and remote, to work with your teams in a way that suits them. ; ; Industry leading user support with a +85 NPS score. ; ; Users get an extensive library of 150+ support articles and a suite of YouTube videos and regular webinars to provide visual demonstrations of all our products.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: YouTube guidance videos
• End-of-contract data extraction: When the contract ends - in line with the NHS Digital Data Migration Standard - users or user organisations can request an end-of-contract extract of the data held by Accurx related to their use of the platform by contacting support@accurx.com.
• End-of-contract process: The notice period required is 90 days. Should notice not be served the agreement will auto-renew for a further term.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: - Healthcare professionals can use mobiles to carry out video consultations and send SMS messages (including attaching documents) to patients from the web-based version of Accurx. The desktop version allows healthcare professionals to use all of the Accurx features.; ; - From a patient perspective, everything that they receive from Accurx can be done on their mobile phone - SMS, sending photos, video consultations and online consultations.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Accurx products can be used as standalone, or fully integrated with your clinical systems. We provide a desktop programme which is primarily used in Primary Care, as well as a web-based platform, primarily used in Secondary Care. Both platforms can be integrated with your systems to seamlessly sync patient details, upcoming appointments, manage patient lists and save digital communications to the patient’s record.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Our original product development process included comprehensive research to identify groups who would need accessibility adjustments. We devised research objectives to define what we wanted to achieve, determining:; -Who to speak to, to meet those objectives; -Users pain-points; -Broad representation via a mix of ages and demographics; -Different levels of tech adoption.; ; Our designers are experienced in web accessibility best practices, communicating these to user researchers to help identify research scope/specific representation needed.; ; Our product development process is iterative with user-centred testing at every stage. We:; -Design prototypes of suggested flows, asking new users to complete scenario testing to see how they would use clickable prototypes; -Iterate the MVP, based on feedback (eg wording and ordering of questions); ; As a result, the product enables patient accessibility, through:; -Supporting different communication formats (text/email/video); -Providing routes for capturing communication preferences; -Integrating with the patient record, where communication preferences are stored. We pull/display relevant consent codes for communication formats; -Working with screen readers; -Being built on semantic web best practices to ensure translation tools for non-English speakers (such tools include: online translators or Translator Web-Extensions.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Our technology stack is set up to auto-scale as demand requires with no overhead. We achieve this through running our applications on Kubernetes with auto-scaling based on CPU utilisation, and our databases are placed in an elastic pool which allows them to comfortably cope with demand surges. Our technology’s ability to scale is proven – we currently provide services to 98% of the UK’s practices, and 50% of NHS Trusts with average uptime of >99.99% in 2022.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers have access to their own reporting hub. This dashboard provides a breakdown of each feature of the Accurx product. This reporting includes but is not limited to the number of:; ; - Texts sent; - Patient questionnaires sent; - Video consultations initiated; - Online consultations (including PIFU); ; This data can also be aggregated at a practice or hospital level. Furthermore, the data is presented in a format that allows for exporting into other analytics packages, as required.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: If an organisation, user or patient requests a Documented Data Extract, we will provide a structured JSON file with every piece of Data we hold about them.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee maximum availability by ensuring planned and unplanned downtime is minimised. We do this by carrying out rigorous testing before our products are released. ; ; This includes software passing Unit testing, then Integration testing, followed by User Acceptance testing. We also do regular penetration testing of all products with Swifsec, a Cyber Security Consultancy. Continuous build integrations incorporate testing automation into the software build and distribution processes. We also use cloud infrastructure to ensure we can respond as quickly as possible in the event of downtime. ; ; Our product ethos is to have no downtime or maintenance scheduled because our solution maintenance is ongoing. We believe that scheduled periods of unavailability to perform solution maintenance is outmoded. ; ; As a result of this, our average availability to date is 99.9% and our 3 month average for availability is 99.98%. ; ; No refund scheme is currently in place.
• Approach to resilience: Our systems are live and have gone through rigorous testing processes in order to get to this stage, enabling our products to be utilised by 98% of GP practices and 15% of NHS Trusts in the UK. ; ; As we are continually developing our products, each iteration goes through rigorous testing processes before going live. Our organisational and project specific test processes are founded on the principle that no software will be shipped without a 100% test pass. ; ; This includes software passing Unit testing, Integration testing, followed by User Acceptance testing and Load testing. We also do regular Penetration Testing of all products with Swifsec, a Cyber Security Consultancy.; ; Additionally, we practice fully agile methodologies and use the Scrum model of agile development for iterative improvements. This includes a retrospective session at the end of each agile development sprint to reflect on testing processes and improvement opportunities.; ; Evidence of our successful Penetration Testing and Load Testing is demonstrated through the availability of Accurx - our average availability to date is 99.9% and our 3 month average for availability is 99.98%. ; ; Our servers are based in a Microsoft Azure data centre, the industry-leading cloud platform with more than 90 compliance offerings.
• Outage reporting: Accurx’s status page, accessible to all practices/CCGs/PCNs, is updated by our DevOps Team with real-time updates for ongoing/past incidents and can be used to check for known issues before contacting the Support Team. ; ; When issues are detected that impact system availability, our User Support/Communications Teams actively issue communications via our Help Centre, website, and social media channels. In the unlikely event the system is unavailable, users can contact the Support Team for technical support/guidance.; ; We’ve previously been praised for the way we’ve handled outages:; ; “What a refreshing change to have an IT provider inform us on Facebook and Twitter that the service is down. Normally, we have to rely on Chinese whispers, and online IT forums to work out there is a problem. Thanks for keeping us updated.” - General Practitioner

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: - Desktop version: Users are authenticated by requiring: NHSmail to register for an account; TPP SystmOne or EMIS Web profiles, and, an administrator at their GP practice to approve them.; ; - Web-based version: Healthcare practitioners are either authenticated by being required to logon via NHSmail Single Sign-on (SSO) and having their associated organisation (in SSO) matched to a whitelist of all community and acute trusts, or Vision and Microtest practices; or they have a whitelisted Trust email address.
• Access restrictions in management interfaces and support channels: We have a Bastion host which we use to restrict access to management interfaces in Azure. We use private networking so that any management interfaces are not publicly accessible. The provisioning of any access follows the principle of least privilege, i.e. access is given on a need-to-know, need-to-have basis. We are also making use of multi-factor authentication to increase the security around our data and our user’s identity. Lastly, we have privileged identity management controls in place. Any privileged access must be requested and can be approved only for a short-period of time, after which it is automatically revoked.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 16-08-2021
• What the ISO/IEC 27001 doesn’t cover: All parts of the service are covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHS Data Security and Protection Toolkit assurance (ODS code 8JT17)
  • Cyber Essentials
  • Cyber Essentials Plus* certification
  • Fully compliant with DCB0129 (assured by NHS Digital for this)
  • ISO 27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a policy framework in place that aligns with information security and governance practices based on our certifications and guidelines from the following standards/bodies: ISO 27001, NHS Digital (DCB0129, ODS code 8JT17), NHS DSP Toolkit, UK National Cyber Security Centre, Cyber Essentials and Cyber Essentials Plus. Accurx has an experienced CISO that reports directly to our CTO/Co-founder. The CISO leads the Information Security & Governance team and manages information security policies, processes, monitoring and reporting.; ; Our policy documents include, but are not limited to: a vulnerability management policy requiring regular penetration testing by an external provider; a secure coding policy requiring privacy and security by design in our product development; Data Protection Impact Assessments for all new products and forms of data sharing. Accurx’s servers are based in the London Microsoft Azure Data Centre. Data sent is encrypted when in transit and at rest. All policies are reviewed, at a minimum, on a yearly basis. ; ; Furthermore, we have a rigorous onboarding and awareness program that sees every employee trained on our policies when they join and at regular intervals after that, with a minimum of once every six months to a year, depending on their role.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All development work goes through a pull request testing process: developers submit completed feature code for review, which is added to the master branch upon passing peer code review. Continuous build integrations incorporate testing automation into the software build and distribution processes. We have integrated dependency scanning in our pipelines, to ensure that any dependencies used have no vulnerabilities. We carry out regular penetration testing of all products to assess for potential security impacts. We run infrastructure as code in our cloud environment and therefore all mentioned controls also apply to our infrastructure changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We carry out regular penetration testing. We have automated dependency scanning integrated within our pipeline. We are setting up automated monthly vulnerability scans on our infrastructure/applications. ; ; Vulnerabilities are mitigated as per our vulnerability management policy - high/critical risk vulnerabilities must be mitigated within two weeks. ; Updates on our cloud environment/Operating System updates on end-user devices are pushed automatically, ensuring we are always running latest secure versions of OS. ; ; We get threat intelligence from RSS feeds/National bodies. Potential threats are identified by internal security team and Swiftsec, our security provider, a member of CISP, run by the NCSC.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We run multiple forms of malware scanning in our environments. New files being uploaded by users are scanned and are either made available if safe or quarantined if not. We also benefit from continuous scanning by Microsoft/Azure. We are also working to upgrade this service in order to identify potential vulnerabilities faster. ; ; Once reported through our diligent internal process, we aim to remediate a security incident as soon as possible, with the help of our incident response provider, Mandiant, who is on retainer to assist us with reacting, forensic investigation and remediation of any information security incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: Users and customers can report incidents through our User Support Desk via the live chat function on our website or by emailing support@accurx.com. In the case of an incident, we use all our user-facing channels to have an incident reported in to us as well as to provide updates on the status of an incident that we are dealing with. All incidents are captured as reports in our incident management platform, incident.io, covering incident details, actions taken and incident status. We will provide incident reports on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks:
  • NHS Personal Demographic Service
  • NHSMail

Social Value

• Fighting climate change:

  Fighting climate change

  Accurx provides a more sustainable way of communicating across healthcare.; ; Accurx’s communications platform helps people across healthcare to reduce their carbon output. For example, patients and healthcare professionals save significant travel miles using our video consultation software, and use our digital letters, appointment reminders, online triage and document sharing software to reduce the use of paper and postage in their services. ; ; At Birmingham Women and Children’s Hospital, one paediatric surgeon found that up to 23,000 miles of patient travel can be avoided annually - and around 5.1 tonnes of CO2 emissions - by moving just two consultants’ outpatient clinics online with Accurx video consultations.; ; Our Carbon Footprint Report; ; Every year, Accurx invests in a Carbon Footprint Report working with an independent organisation, Supercritical, specialists in carbon accounting and removal. With Supercritical’s assistance, we calculate our environmental impact on a rolling basis and set reduction plans which support the Government 2050 carbon neutral commitment. ; ; Through Supercritical, we’re investing in innovative and nascent carbon removal technologies to remove the carbon we emit over time. This reduces the amount of carbon in the atmosphere and sends important market signals to help carbon removal technologies to scale. ; ; As Accurx continues to grow, Supercritical will annually evaluate our purchasing and energy consumption in order to determine our carbon footprint. After analysing the different options for offsetting our carbon last year, we spent £15,000 on these offsetting measures. These are all removal offsets which are best in class in terms of climate action i.e. they remove the carbon we emit, stopping it from warming the atmosphere.; ; This year, we’re investing £40,000 to offset our carbon footprint. These are just some examples of Accurxs’ commitment to climate change and sustainability that has deep roots in our work culture.
• Covid-19 recovery:

  Covid-19 recovery

  In line with the NHS’ Delivery Plan for tackling COVID-19, we use our technology infrastructure to service public health and improve the way the NHS delivers planned care. Since Spring 2020, we have provided video consultations and digital messaging free of charge to NHS Trusts to support services in managing the impact of the COVID-19 pandemic.; ; Patient Initiated Follow UP (PIFU); ; Our PIFU solution supports the COVID-19 recovery effort by reducing the need for face-to-face contact and creating opportunities for healthcare professionals to coordinate and deliver care remotely.; ; Since its development in 2022, our PIFU solution has been shown to reduce appointment waiting times for outpatients, making it a powerful resource for turning the tide on waiting lists. Traditionally outpatient appointments have been set at regular intervals, but our PIFU solution instead enables patients to get in touch if or when the need arises. ; ; Healthcare professionals can then prioritise appointments for patients who need them, while managing other enquiries over SMS/web messaging. This reduces unnecessary appointments and saves time for everyone.; ; Accubook; ; In November 2020, we developed a digital vaccine booking solution entirely bespoke to COVID 19 vaccinations in under four weeks.; To date, over 30 million vaccinations have been booked through Accubook, preventing over an estimated 12,000 deaths as a result. Over 5,000 GP practices have used Accubok, saving vast amounts of admin time for healthcare staff who would otherwise have had to do much of this manually, via letters and over the phone.; Over £16m has been saved in admin costs because of self-booked appointments - funding which can instead go to supporting other parts of the NHS. As well as our vaccine booking solution, Accurx’s software has been key to the widespread adoption of video consultations in primary care at the height of COVID-19.
• Tackling economic inequality:

  Tackling economic inequality

  Accurx as an employer; ; As an employer, Accurx has created strong employment opportunities to many people - both staff born in the UK and overseas. We run an apprentice scheme which helps provide opportunities to emerging talent from underrepresented communities, specifically those that are disproportionately underrepresented in the technology industry.; ; All staff receive a personal £1,000 learning and development budget to help them attain new skills and expertise. We also publish the salaries of our staff to help tackle economic inequalities such as the gender-pay gap.; ; Though on average, Accurx staff who identify as male once received 13.5% higher salaries than those who identify as female, this gap has reduced by 6.5% since August 2021. As well as being transparent and inviting conversation on this subject, we have a dedicated and passionate diversity and inclusion team who are committed to establishing greater gender parity in staff salaries going forward.; ; Digital inclusion; ; Used by both patients and healthcare professionals, Accurx helps users to develop new digitally-based skills. In line with the UK Government’s 2014 Digital Inclusion Strategy, Accurx is designed to be usable ‘out-of-the-box’, without the need for training sessions and user manuals. That way, less ‘tech-savvy’ users are not excluded but instilled with confidence, and have a rewarding experience using Accurx.; ; At Accurx, we run a cross-functional working group, which is dedicated to auditing our solutions against robust accessibility standards (notably WCAG 2.1 AA and AIS) and holding ourselves to account. We also lead comprehensive user research on a continual basis to ensure our software (1) is digitally inclusive, (2) meets the wide-ranging accessibility needs people have and (3) helps address the socio-economic factors in which accessibility is rooted.
• Equal opportunity:

  Equal opportunity

  As an employer we drive equality of opportunity; ; Accurx is an equal opportunities employer and proactively encourages applications from people of all economic and cultural backgrounds.; ; We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, non-binary people, transgender people, people with disabilities, LGBTQIA+ community and individuals from Black, Asian, mixed or other ethnicity communities. We also work in partnership with Stonewall, the largest LGBTQIA+ rights organisation in Europe, as part of their Diversity Champions programme. ; ; To drive equality of opportunity, Accurx has recently started using a gender de-coder to remove gender bias from job adverts, trained the wider team on interviewing to make sure interview panels are balanced. We have also increased the number of recruitment companies and jobs boards we partner with, including InterTech LGBT+, Makers Academy, One HealthTech, Women in DevOps.; ; Last year, all Accurx staff took a nine-module course covering such topics as implicit bias, identity, privilege, power, bystander training, allyship and inclusion. As well as embedding a culture of diversity and inclusion, these sessions equipped staff - many of whom act as interviewers for job applicants - to be aware of the barriers many face to employment.
• Wellbeing:

  Wellbeing

  Wellbeing is at the core of our mission; ; Accurx is defined by its mission: ‘To make patients healthier and healthcare staff happier, through seamless communication.’ Because of that there’s a company-wide commitment that everything we do contributes to our aim of supporting the health and wellbeing of our users.; ; To achieve that aim and make the greatest difference possible, we focus on unmet needs and avoid duplicating products that other companies have already built. Everyone spends regular time on our user support service, and visits clinical settings to ensure that we’re as close to people in healthcare as possible.; ; Supporting wellbeing as an employer; ; As an employer, Accurx supports the health and wellbeing of our staff in a number of ways. All of our employees have access to two professional in-house therapists, who give emotional support and guidance to help them manage stress, anxiety and through difficult periods. These sessions are confidential so that staff have a safe, open space to share their thoughts and feelings. ; ; We offer flexible, remote working to all employees and provide each individual with the equipment they need to optimise their work from home setup. ; ; Everyone at Accurx has also access to Spill, an app on Slack that provides access to counselling. Spill allows access to six one-hour sessions per year, delivered by phone, video call or text.; ; Accurx also provides a £250 biannual wellness bonus to all staff to ensure they’re equipped to support their mental and physical wellbeing. Staff can spend the bonus on anything which improves their wellness, from a gym membership or yoga equipment to meditation apps.

Pricing

• Price: £0.05 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@accurx.com. Tell them what format you need. It will help if you say what assistive technology you use.