Portman Tech Solutions Ltd

Microsoft 365 Support Services

Portman Tech Solutions provide a fully managed Microsoft 365 Support Services.

We provide a range of consultancy, migration, implementation and support services.

We assist with your Microsoft 365 journey by managing your adoption, security, licensing, support, performance and billing.

Features

• Microsoft 365 roadmaps, business cases and deployment plans
• Microsoft 365 suite implementations
• Exchange Migration Services, Tenant to Tenant Migrations
• Azure AD and GPO creation alongside on-premise AD
• Microsoft 365 governance, design and deployment expertise
• Ongoing support, hosting and managed services
• Microsoft 365 licensing guidance or procurement via CSP

Benefits

• Maximise your Microsoft 365 benefits and value for the users
• Increased employee collaboration and productivity
• Secure single sign-on
• Quick, secure, and robust deployment and migration approach
• Intuitive and user-friendly interface across Office 365 applications
• Microsoft Guarantee 99.9% up-time

£350 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@portmantech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

717951610208303

Contact

Isaac Izzet
02071951630
tenders@portmantech.com

Planning

• Planning service: Yes
• How the planning service works: Portman Tech Solutions offer a consultative approach to all our customers. ; Our project managers will discuss the current Microsoft 365 landscape, understand the future appetite for additional functionality and together, agree on the services required. They will then create a delivery plan which encompases delivery of additional services, take over of support role and provide training where need be.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Office 365
  • Virtual Machines, Storage, Network
  • Sharepoint
  • Teams

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide a comprehensive suite of services that support our customers on their journey to Microsoft 365. ; We have a standard Office 365 adoption methodology. Setup starts with our consultancy services where we design and build a target Office 365 environment that provides the governance and security you need to confidently migrate user and mailbox data too.; We can either deliver the service completely using our resources, or work on the basis of a joint customer/Portman team to deploy.; Regardless of the approach taken to migration, our Microsoft Azure Migration Services support migration of complex on-premises data to Microsoft Office 365. ; During the migration, there is often a need to transform the service such as to accommodate new features and functionality which our team will assist with.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Support Service, provided as part of our suite of services, is designed to ensure that services migrated or deployed new to Microsoft 365 are quality assured and performing as expected, before the exit of a project phase and move into BAU support.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We maintain skilled and experienced staff with the necessary qualifications and experience to support our clients.All of our service deliveries include the option for a support wrapper, be that for a short-term bedding in period, or as a longer term assistance to your existing IT team. Our Support desk service is capable of delivering a full managed service which provides support to end users, undertaking scheduled activities, managing your assets, and monitoring your estate.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response goals are intended to provide a target for initial response to an issue or problem. Unitrends responses are base on severity level/prior defined when the case is opened. We have 4 severity levels and each have a different target response times: - Severity level 1 = One (1) Business Hours - Severity level 2 = Three (3) Business Hours - Severity level 3 = Six (6) Business Hours - Severity level 4 = Ten (10) Business Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: No Testing done.
• Support levels: There is a single level of support available and the price depends on its specific client requirements. We provide a One (1) business hours response for Severity level 1 issues, Severity level 2 has a Three (3) business hour response, Severity 3 has Six (6) business hour response and Severity level 4 has a Ten (10) business hour response. Cloud support engineers are assigned for cloud related issues.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: 12/02/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: https://docs.microsoft.com/en-us/microsoft-365/compliance/offering-home?view=o365-worldwide

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Portman Tech Solutions internal operations and its service delivery are aligned to government standards and regulations, including ISO 14001, UK procurement social value themes and our internal environmental policies and best practices. As part of this specific service definition and its delivery, we will work closely with our clients/buyers to define, discuss, and agree specific social value, environmental, and sustainability targets and metrics. These objectives will then be integrated as contractual commitments within our G-Cloud 14 projects. Our key initiatives will include waste reduction, technology recycling, the use of eco-friendly IT devices, enhancing energy efficiency, reducing our carbon footprint, etc. At Portman Tech Solutions, we take fighting climate change very serious and are committed to creating a sustainable future that benefits people, the planet, and society at large.

Pricing

• Price: £350 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@portmantech.com. Tell them what format you need. It will help if you say what assistive technology you use.