SKILLSET LIMITED

Tailored Off-the-Shelf eLearning Courses

SkillSet's diverse range of tailored off-the-shelf eLearning courses includes customisable and engaging learning content to address your online learning needs. Training topics include health and safety, business skills, and compliance eLearning. Our ready-made courses are available with a range of hosting options, (including self-hosted), frequent updates, and rapid delivery.

Features

• Full training support with an accessible online help desk.
• eLearning content created in collaboration with industry experts.
• WCAG 2.2 AA complaint and access eLearning from multiple devices.
• SCORM compliance for seamless LMS integration.
• Editable eLearning courses for tailored training experiences.
• Track learner progress either with your LMS or SkillSet's LMS.
• Learning content reviewed and updated annually for relevance.
• Easily translatable into other languages for global reach.
• Engaging content including videos, animations, interactions and assessments.
• Proven customer satisfaction, feedback reflects excellent quality, communication, and reliability.

Benefits

• Diverse off-the-shelf eLearning course catalogue.
• Solve learning challenges with quick, easy implementation.
• Comprehensive solution for learning compliance and soft skills development.
• Engaging learning content with interactive elements and knowledge checks.
• Customise the eLearning to match your brand image and style.
• Excellent customer satisfaction with 100% recommendation rate.
• Create bespoke content to complement existing courses.
• Flexible LMS hosting options for your eLearning materials.
• Effortlessly tailor and distribute learning materials.
• Release new content and eLearning updates according to your schedule.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@skillset.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

718102123348225

Contact

Jemma Greener
01252810061
contracts@skillset.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Content must be hosted in a platform such as a learning management system (LMS), if completion tracking is required. This can either be supplied as part of the contract or you can use your own LMS. Standard support is available during UK office hours (08:30 -17:30). Clients can contact us via email, telephone, or our Freshdesk ticketing system. Support after implementation may incur an additional cost.
• System requirements:
  • Current web/mobile browser.
  • Internet connection.

User support

• Email or online ticketing support: Yes
• Support response times: Priority 0/1 issues: we provide a response within 1 hour during business hours (8:30am-5:30pm, UK time excluding bank holidays), with restoration and resolution targets depending on priority. Priority 2/3 issues: response within 2 working days during business hours (8:30am-5:30pm, Mon-Fri excluding bank holidays). Resolution timeframes are detailed in Appendix A of our standard Ts and Cs. Weekend and 24/7 support is available at additional costs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat needs to be tested in the context in which it is deployed and we test with each individual client.
• Onsite support: Yes, at extra cost
• Support levels: Standard Support: available during UK office hours (08:30-17:30). Contact us via email, telephone, or our Freshdesk ticketing system. Extended Support: we offer customisable extended hours, including 24/7/365 telephone access and on-site support upon request. Extended Support costs: dependent on your specific needs and expected usage at our day rate of £575.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: SkillSet will provide links for customers to review and request amendments and additions. Once updated and approved, we will either provide SCORM files for upload (if you are using your own LMS) or we will upload all courses and user details into a SkillSet-hosted LMS (custom dedicated instance, or secure area of SkillSet's Learning Hub). We prioritise a smooth user experience for both administrators and end-users. We provide training options including webinars, how-to guides, and videos for administrators and managers. Moodle’s intuitive design makes it accessible to end-users without requiring formal training. Additionally, we can set up user tours directly within Moodle. These tours offer step-by-step guidance through the system's key features or specific pages, aiding new users and aligning with your business processes. Users can access these tours at any time. SkillSet ensures seamless onboarding for your team, empowering them to use Moodle effectively from the start.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Clients using a SkillSet-hosted LMS (dedicated instance or secure area of SkillSet's Learning Hub) can easily extract their data at any time (including the end of contract) using Moodle's built-in tools. This process can be automated or adjusted for manual intervention based on your preferences. Depending on your Moodle setup, users may also be able to directly download certificates and reports relevant. If applicable, at the end of the contract (or upon request), we'll provide you with a full backup of your Moodle site. This comprehensive backup includes all configuration, user data, and learning content, allowing you to replicate your Moodle site elsewhere or use it for historical reference. We can also provide reports containing specific data, including users, completions, course lists etc. Clients using their own LMS will, of course, have complete control of data at all times.
• End-of-contract process: Clients using a SkillSet-hosted LMS will be provided with all their data (including users, usage and course completions). When the account is closed data will be securely removed from our servers. This is included for Standard and Premium maintenance packages, but an additional cost for Essential maintenance packages.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None, the software is optimised for use on mobile or desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: SkillSet’s tailored off-the-shelf eLearning courses are designed to be deployed into any compatible learning management system (LMS), allowing you to deliver training through the platform that best fits your organisation. When hosted on your LMS, learners access courses through your existing interface, navigation, and reporting environment. Our eLearning content is created in Articulate Rise 360 and provides an intuitive learning experience with clear navigation, structured topics, built-in menus, and progress indicators to support learners as they progress through each course.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: SkillSet's off-the-shelf eLearning courses are WCAG 2.2 Level AA compliant as standard, however content can be adapted to meet higher compliance levels as required. We use Articulate Rise 360 as our primary eLearning development tool. Articulate places a strong emphasis on accessibility features, including screen reader compatibility, keyboard navigation support, and adherence to WCAG guidelines. All of our courses undergo thorough testing, ensuring complete functionality using screen readers and keyboard-only navigation. This verifies that all users, including those with disabilities, can interact with and benefit from our content without barriers.
• API: No
• Customisation available: Yes
• Description of customisation: Our tailored off-the-shelf courses offer unlimited customisation options. You can personalise the courses with your organisation's branding (logo, colours, fonts), add industry or company-specific content and scenarios, and integrate your own materials and links. We use an easy to use tool (Review 360) for reviewing and requesting changes, ensuring full version control. These customisation features are accessible to authorised staff within your organisation. Site administrators of dedicated SkillSet learning management systems have full control over the site's appearance, allowing them to customise colours, fonts, and imagery to match your organisation’s branding. All site users can select individual colour schemes, including high-contrast options for accessibility. Site administrators can optimise navigation to prioritise core activities, ensuring a seamless user experience with minimal clicks. Teachers and managers can create, edit, and delete courses, activities, and programmes. Learners have the flexibility to personalise their dashboards with widgets and adjust their notification preferences.

Scaling

• Independence of resources: Our tailored off-the-shelf courses are provided as SCORM packages, so performance is primarily determined by the LMS and infrastructure they are hosted on, rather than the SCORM content itself. Our packages are designed to run efficiently within compatible platforms. For SkillSet-hosted sites, AWS CloudWatch monitors infrastructure load and availability. Our support team is notified when thresholds are breached, allowing resources to be increased as needed, and we monitor public web front-ends with immediate alerts. Where courses are hosted on your LMS, performance depends on your platform capacity and configuration.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports are available to show a range of usage metrics covering logins, user activity, time spent on the site etc. Reporting is entirely customisable and we work with clients to provide the information that they deem necessary.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: There are two main ways to export your data from a SkillSet-hosted Moodle site. 1) End-users can easily request a copy of all their personal data directly from their Moodle profile. Once approved, they receive a text-format file. 2) For larger-scale data extractions, managers or other designated users can use reports to export user information in CSV format. These can be customised to include all required data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • ODS
  • XLS
  • JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Where courses are hosted on your LMS, SCORM files are provided via secure transfer. For SkillSet-hosted sites, we protect data in transit using TLS 1.2+ and store data on encrypted volumes. Access to the hosting environment is restricted to authorised users and secured with multi-factor authentication.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is dependent on the platform hosting the SCORM packages, rather than the SCORM content itself. Where courses are hosted on your own LMS, availability and any associated SLAs are provided by your hosting environment and service provider. For SkillSet-hosted sites, we use AWS Cloud Services due to its resilience and capacity. AWS commits to a monthly uptime of at least 99.95%. Support is available within UK business hours, with 24-hour support available for business-critical systems. If availability falls below the agreed SLA, we will investigate and agree an appropriate remedy, such as service credits, in line with contractual terms.
• Approach to resilience: Resilience is primarily determined by the platform hosting the SCORM packages, rather than the SCORM content itself. Where courses are hosted on your LMS, resilience is provided through your own hosting architecture and operational processes. We can provide guidance on best-practice deployment if required. For SkillSet-hosted sites, we prioritise swift recovery. Through nightly backups, we can restore your site to a new instance within 2 hours, minimising disruption. For mission-critical systems, we can provide a fully resilient architecture, including load balancing, multiple web servers across AWS availability zones, distributed storage, and a resilient database solution. Across all maintenance packages, AWS CloudWatch monitors key metrics such as CPU, storage, and memory, enabling early detection of issues.
• Outage reporting: For SkillSet-hosted sites, AWS CloudWatch monitors infrastructure for failure conditions and sustained high load. Our support team is automatically alerted when thresholds are breached, and we also monitor the availability of public web front-ends with immediate notifications to our team. We do not currently provide a public status dashboard or an outage reporting API. Where an outage impacts service availability, we will notify customer contacts by email and provide updates until the issue is resolved.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Authentication depends on how the courses are delivered and hosted. Where courses are hosted on your LMS, users are authenticated through your platform’s standard login method (for example, single sign-on or username and password). For SkillSet-hosted sites, user authentication is managed through Moodle’s configurable authentication options. This can include OIDC, OAuth2, SAML, LDAP, Shibboleth, and SSO integrations with third-party services such as Microsoft Azure AD or on-premises Active Directory, depending on your requirements.
• Access restrictions in management interfaces and support channels: Where courses are hosted on your LMS, access to management interfaces and support channels is controlled through your internal roles, permissions, and service desk processes. For SkillSet-hosted sites, management access is restricted using Moodle’s role-based permissions, with configuration screens available only to agreed administrator roles. Access to infrastructure management interfaces is limited to authorised SkillSet personnel via VPN with multi-factor authentication. Server command line and SFTP access use public key authentication. Permissions are overseen by our Information Security Manager and Technical Director in line with our ISO 27001-accredited processes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security policy is provided to all staff and forms part of our ISO 27001 (2022) compliance. It covers, but is not limited to, any systems or data attached to the company’s computer or telephone networks, any systems supplied by the company, any communications sent to or from the company and any data that is owned by the company held on external systems. The company will ensure that: information is always available to those who need it and there is no disruption to business; confidentiality is not breached; the integrity of information is maintained; appropriate legal, regulatory and contractual clauses are complied with; and the management team continually improve security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We hold ISO 27001 accreditation and manage configuration and changes through processes controlled by our quality management system. All source code is tracked within Git or Subversion as part of our continuous integration pipeline. Customers initiate changes to learning content through a support ticket to ensure all changes are tracked and suitably authorised.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We proactively assess potential threats through regular vulnerability scanning and penetration testing. We stay informed about security risks via trusted sources like the Moodle community, security bulletins, and our internal threat monitoring. We follow ISO 27001 processes for evaluating and deploying critical patches in a timely manner, with bi-monthly reviews ensuring all systems are protected. Results from penetration tests are applied across all our Moodle sites to strengthen security for everyone.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes include continuous vulnerability scanning and intrusion detection systems to identify potential compromises early. If a potential compromise is detected, we immediately escalate the issue to our information security manager. Resolution procedures strictly adhere to our ISO 27001 approved process. We guarantee a response to all incidents within one working hour.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow an ISO 27001-approved process for incident management, ensuring structured and effective responses. Users can conveniently report incidents via email, phone, or a support ticket. We use predefined processes to streamline resolution. We provide customers with detailed incident reports, including response times, and discuss them during service review meetings. Our robust incident management approach is regularly assessed as part of our ISO 27001 certification.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A secure trial area in SkillSet’s Learning Hub provides access to up to three off-the-shelf courses. No course customisations are included. Trial accounts are active for two weeks and can be extended on request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: Wednesday 22 May 2024
• What the ISO/IEC 27001 doesn’t cover: There are no material service activities delivered to customers that fall outside the certified scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Approachable Certification
• ISO 9001 accreditation date: Wednesday 22 May 2024
• What the ISO 9001 doesn’t cover: There are no material service activities delivered to customers that fall outside the certified scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8860b958-116a-4b32-b205-014842ff5752
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B38e3228-d2d5-451a-8a07-d0ba333558d9
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@skillset.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.