KONSOLUTE LTD

Azure OpenAI: Generative AI Foundations & Safety

Build custom, secure AI applications with our Azure OpenAI Foundation service. We establish secure private instances, content filtering, and prompt engineering standards. We help government teams leverage LLMs within a private, sovereign cloud environment, ensuring data remains within the UK and compliant with national security policies

Features

• Dedicated private instances ensuring data remains in-tenant
• Configurable moderation filters to prevent harmful AI outputs
• RAG architecture for secure, private data grounding
• Best-practice prompt engineering for accurate and safe interactions
• Granular access controls for specific users and models
• Restricting AI traffic to private government networks
• Cost controls and rate limiting for API consumption
• Performance testing against specific public sector use cases
• Tracking prompts and completions for full accountability
• Fine-tuning models to understand specific departmental terminology

Benefits

• Ensures AI data remains within UK-based data centres
• Provides accurate answers grounded in verified departmental data
• Prevents sensitive internal knowledge from leaking into public models
• Enables bespoke AI tools for complex public services
• Implements safety guardrails to prevent AI bias.
• Provides a governed foundation for departmental AI scaling
• Automates document analysis and data summarisation securely
• Prepares the organisation for the next wave of innovation
• Increases response times for internal and public queries
• Demonstrates a responsible, security-first approach to AI

• Education pricing available

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@konsolute.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

718362669084622

Contact

Konsolute Government Procurement
+44 20 8152 4102
sales@konsolute.com

About the service

• Service categories:

  Cloud Support Services

  Cloud Migration Planning

  • Enterprise architecture
  • Other

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Our standard response times differ at weekends. Core support hours operate Monday to Friday from 08:30 to 18:00, during which priority incidents follow our defined SLA response targets. Weekend support is available; however, response times may be longer and follow an extended SLA window. Full weekend response times and escalation paths are detailed in our Service Definition.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: We use HaloITSM for our web-chat. HaloITSM provides full keyboard navigation, high-contrast modes, and has undergone assistive-technology user testing. The live-chat and self-service portal conform to WCAG 2.1 accessibility standards
• Support levels: We provide tiered support tailored for public-sector requirements.; Our service includes Level 1, Level 2, and Level 3 support. A named technical lead is assigned to oversee service quality and escalations. Support is available during core business hours, with extended and weekend response times operating under adjusted SLAs. Full response and resolution times are detailed in the Service Definition and are fully customisable.
• AI chatbot: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: Yes

Architecture roles

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£1,100.00
Senior enterprise architect	£1,500.00
Lead enterprise architect	£1,750.00
Principal enterprise architect	£2,000.00

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 633ce8e3-0f5c-48f9-af17-f3957b2b8652
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: D1a9172f-0bae-4b4d-ab05-d755e385dd8b
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@konsolute.com. Tell them what format you need. It will help if you say what assistive technology you use.