NAK Consulting Services Ltd

Microsoft Azure Managed Service - Advised

Support, on an Advisory Basis, for Azure infrastructure and services

Features

• Monthly Finops Review
• Azure Consultancy Days

Benefits

• Actively tracking and reducing Azure consumption
• Support from a range of consultants for small projects

£1,275.00 to £1,275.00 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.howes@nak.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

718763779606026

Contact

Richard Howes
08450 230 286
richard.howes@nak.co.uk

Planning

• Planning service: Yes
• How the planning service works: NAK will perform an ITIL aligned Service Transition process as part of the onboarding.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: NAK will perform an ITIL aligned Service Transition process as part of the onboarding.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: NAK offer support services for Microsoft Azure. The Advised service provides the ability to log tickets with Microsoft (for infrastructure in NAK CSP Azure subscriptions) and it also includes consultancy days for NAK consultants to work with you. Further details available in the Service Description.

Service scope

• Service constraints: The Advised service does not include management of Azure resources.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 (Critical Business Impact) – 15 minutes P2 (Moderate Business Impact) – 1 hour P3 (Minimum Business Impact) – 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Relay of Azure Support Requests to Microsoft - Response SLA: P1 (Critical Business Impact) – 15 minutes P2 (Moderate Business Impact) – 1 hour P3 (Minimum Business Impact) – 24 hours Relay of Quota Increase Requests to Microsoft - Response SLA: 8 hours Creation of Azure Reservations and Azure Savings Plans: - Response SLA of two business days - Resolution SLA of two business days (once buyer has provided all required information)

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 27/01/2024
• What the ISO/IEC 27001 doesn’t cover: NAK's lab environment
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Buyers who procure Microsoft Azure Managed Services support the economic growth of NAK Consulting Services as an SME, resulting in the creation of new jobs and distribution of new skills.

Pricing

• Price: £1,275.00 to £1,275.00 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.howes@nak.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.