DELOITTE LLP

Population Health Cloud Solution Design and Implementation

Deloitte provides support for healthcare providers implementing Cloud based Population Health enterprise solutions including Cerner, Intersystems, Orion and bespoke development e.g. using Google Cloud Platform technology. We help deliver transformation, business benefits, planning, business cases, design, technology and business architecture, configuration, integration, testing, change, training, governance, release management, optimisation, AMS.

Features

• Identify in-scope organisations and key stakeholders across sectors including citizens
• Specialist support with business cases and vendor selection
• Specialist support with Population Health process design and configuration
• Design and implement population health solutions, analytics, reporting and MI
• Service redesign and optimisation including operating model (citizen\staff engagement)
• Programme Management and accelerators, including Deloitte's 'Enterprise Value Delivery' methodology
• Cloud architecture definition, vendor assessment and master data strategy
• Integration, interoperability, development, testing, data migration and quality assurance
• Application Managed Services (including on and offshore capabilities)
• Transition support (including capability building, training and change management)

Benefits

• Rapid deployment of Cloud Population Health solutions using proven methods
• Access our leading global capability in the Population Health lifecycle
• Integrated clinical, operational, business and technical expertise
• Analytics based approach to Population Health transformation
• Expertise in all major vendors including Cerner, Intersystems and Orion
• Expertise in data integration tools and standards (including FHIR, HL7)
• Holistic approach encompassing strategy, technology and care delivery
• Reduction of business and implementation risk
• Proven success with NHS LHCREs
• Access COTS or bespoke solutions using leading cloud platforms

£450 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

719482439607285

Contact

Donna Farrell
0207 303 0913
publicsectorbidteam@deloitte.co.uk

Planning

• Planning service: Yes
• How the planning service works: We understand what it takes to successfully deliver transformation in a health and care setting. We plan and deliver projects with staff and citizen needs at the core, with clear routes to quantative and qualitative benefits, and with known strategies for implementing and maintaining a Cloud based Population Health solution. We offer the following activities: ; *Validating policy, clinical, operational and financial goals, and refining the business case ; *Completing a Discovery to identify user needs, dependencies and solution options ; *Completing a current state digital maturity and future model of care analysis to flush out detailed requirements and identify operating model implications ; *Planning and delivering your programme, aiming for known outcomes ; *Planning and delivering a Live product that is continuously improved over time. ; ; Our planning takes account of: ; *User-centric design, enhancing the citizen experience ; *Security architecture and cyber threats ; *Technical and technology analysis, design, build and test ; *Resource requirements and availability ; *Dependencies on third parties and legacy systems ; *Integration to partner systems (e.g. GP, LCR, HIE, Social Care) *Authentication and access controls (e.g. RBAC) ; *Organisational constraints and opportunities ; *Regulatory needs ; *User research and user testing strategies ; *Service assessment and governance needs ; *Commercial approaches to implementation and ongoing support
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide three types of training to buyers:; ; *1. Training to project team members including peer-to-peer support, paired programming, on-the-job coaching and training about delivery methods, and delivery in mixed teams ; *2. Training to other business stakeholders such as Product Owners, Project Directors, faculty / admin users and PMOs about effective delivery behaviours and success factors; *3. Training to end users, such as developing online training, delivering face-to-face training, creating guidance documents (in all cases, working with buyer team members as appropriate)
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service helps health and care providers to buy solutions in the cloud, and move from existing services (either cloud or non-cloud) onto cloud solutions. We support buyers with: * ensuring the overall solution design remains user and citizen-centric * Supporting selection of appropriate cloud products, hosting and modules to meet their business needs * Business migration planning (e.g. support models, user needs) * Data migration and integration planning (e.g. master data strategy, migration planning and execution) * Technical planning (e.g. solution architecture design and validation) * Security planning (e.g. data residency, information governance, security architecture, cyber threat vector analysis), change management (user engagement, process redesign, role based user-training, documentation of processes, *Test management (issue tracking and resolution) *Transition support (governance, communications, floorwalking, control centre setup and staffing) *Early Life Support (adoption support and issue resolution) *Vendor Management support (providing insight and experience on vendor capabilities, responsibilities and relationship management during implementation and transition) *Business Continuity and Disaster Recovery planning and documentation
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our service helps health and care providers to deliver high quality solutions. This includes:; ; * Quality assurance and validation of plans, designs, architectures and solutions; * Providing delivery management expertise to mitigate implementation risk; * Providing technical and business expertise for high quality “right first time” services; * Defining delivery strategies that bake in quality; * Designing and supporting performance testing for services during design, build and release (during implementation, transition and live phases); *Designing ongoing quality monitoring approaches and tools including analytics capabilities to monitor user compliance and effectiveness; *Designing and developing Benefits management strategies and plans

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Other
• Other security testing certifications:
  • TIBER-EU
  • ICAST
  • CREST Certified Simulated Attack Manager (CCSAM)
  • CREST Certified Simulated Attack Specialist (CCSAS)
  • CREST Certified Tester (CCT) (INF)
  • CREST Certified Tester (CCT) (APP)
  • CREST Registered Tester (CRT)
  • CREST Practitioner Security Analyst (CPSA)
  • Offensive Security Certified Expert (OCSE)
  • Offensive Security Certified Professional (OSCP)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support for Population Health packages including Cerner, InterSystems, Orion and Epic. The exact scope of support services is agreed on a case-by-case basis to match buyer needs, and can include:; ; * First line support for users; * Second or third line support for users; * Ticket tracking and resolution; * Continuous delivery of bug fixes and enhancements; * Monitoring of user feedback, and maintenance of a backlog of enhancement / improvement needs; * Continuous improvement services to address further needs; * Upgrade Management; *AMS

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: We can offer different support levels based on the service requirement. We would agree this with the client at the time of order. ; ; Cost may be in accordance with our rate card/pricing document.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01/04/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.; We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.; Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.; Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.

  Covid-19 recovery

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Tackling economic inequality

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Equal opportunity

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Wellbeing

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met. ; We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).

Pricing

• Price: £450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.