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Northcoders Limited t/a Counter

Software Engineering Support

Northcoders (t/a Counter) provides cost-effective, flexible solutions to support clients’ cloud software engineering projects. Our blended teams, led by experienced Tech Leads, will help deliver your tech roadmap. The Software Engineering Consultants will be fully integrated into your culture and retained as FTEs on conclusion of the project.

Features

  • Tech agnostic Consultants with best practice ingrained from the start
  • Teams are primed to embed the best modern tech practices
  • Experienced Tech Leads with extensive cloud software project experience
  • Software Engineers are skilled collaborators, collectively achieving specific project outcomes
  • Blended expertise across software, data, and cloud
  • Blended teams of Software Engineers, Architects and support staff
  • Dedicated Software Engineer Lead reduces pressure on client management teams
  • Consultants will work seamlessly with your processes and ceremonies
  • The Software Engineering teams are rapidly mobilised (days not weeks)
  • On-site , remote or hybrid models dependent on client preferences

Benefits

  • Cost and timelines are controlled via Agile Scrum Delivery
  • Consultants are natural problem solvers who grasp technical concepts quickly
  • Cost-effective, low risk approach with long-term strategic and organisational benefits
  • Cost-effective: onshore Software Engineering Team at a nearshore price
  • Ability to hire the Software Engineering Consultants mitigates "brain drain"
  • Our approach enables clients to "try before you buy"
  • Software Engineering Consultants deployed from a diverse talent pool
  • Cloud Software Support Teams are agile and self-managing
  • Comprehensive selection and onboarding ensures Consultants are engaged and motivated
  • Proven software engineering track record across Corporates and HMG

Pricing

Service documents

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Framework

G-Cloud 15

Service ID

7 1 9 7 2 6 0 1 3 0 9 5 4 7 1

Contact

Northcoders Limited t/a Counter Amul Batra
Telephone: +447976851033
Email: info@northcoders.com

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • End user training coordination
  • Other

Service scope

Service constraints
No

User support

Email or online ticketing support
Yes
Support response times
Counter can utilise the client’s own ticketing system or our own, depending on their preference. Support is available between 9am and 5:30pm Monday to Friday (excluding public bank holidays), but broader support times can be negotiated.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
Support is available between 9am and 5:30pm Monday to Friday (excluding public bank holidays), but broader support times can be negotiated.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Data architect
Role level UK Rate Offshore Rate
Data architect £600.00
Senior data architect £750.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £465.00
Senior enterprise architect £600.00
Lead enterprise architect £750.00
Security architect
Role level UK Rate Offshore Rate
Security architect £465.00
Lead security architect £750.00
Principal security architect £950.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £330.00
Solution architect £465.00
Senior solution architect £600.00
Lead solution architect £750.00
Principal solution architect £950.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £330.00
Technical architect £465.00
Senior technical architect £600.00
Lead technical architect £750.00
Principal technical architect £950.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,150.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,150.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £750.00
Principal cyber security audit and assurance £950.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £330.00
Lead cyber security monitoring £750.00
Principal cyber security monitoring £950.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £330.00
Lead cyber security vulnerability management £750.00
Principal cyber security vulnerability management £950.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Lead cyber security digital forensics £750.00
Principal cyber security digital forensics £950.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £330.00
Lead cyber security penetration testing £750.00
Principal cyber security testing £950.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £330.00
Lead cyber security secure systems architecture and design £750.00
Principal cyber security secure systems architecture and design £950.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £330.00
Analytics engineer £465.00
Senior analytics engineer £600.00
Lead analytics engineer £750.00
Head of analytics engineering £950.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £330.00
Data analyst £465.00
Senior data analyst £600.00
Principal data analyst £950.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £465.00
Senior data engineer £600.00
Lead data engineer £750.00
Head of data engineering £950.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £600.00
Lead machine learning engineer £750.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £330.00
Application operations engineer £465.00
Senior application operations engineer £600.00
Lead application operations engineer £750.00
Principal application operations engineer £950.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £330.00
Infrastructure engineer £465.00
Senior infrastructure engineer £600.00
Lead infrastructure engineer £750.00
Principal infrastructure engineer £950.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £330.00
Infrastructure operations engineer £465.00
Senior infrastructure operations engineer £600.00
Lead infrastructure operations engineer £750.00
Principal infrastructure operations engineer £950.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £300.00
Junior business analyst £330.00
Business analyst £465.00
Senior business analyst £600.00
Lead business analyst £750.00
Head of business analysis £950.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £330.00
Delivery manager £465.00
Senior delivery manager £600.00
Head of (Agile) delivery management £950.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £330.00
Product manager £465.00
Senior product manager £600.00
Lead product manager £750.00
Head of product £950.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £330.00
QAT analyst £465.00
Senior QAT analyst £600.00
Lead QAT analyst £750.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £330.00
Test engineer £465.00
Senior test engineer £600.00
Lead test engineer £750.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £300.00
Junior DevOps engineer £330.00
DevOps engineer £465.00
Senior DevOps engineer £600.00
Senior DevOps engineer - management £600.00
Lead DevOps engineer £750.00
Lead DevOps engineer - management £750.00
Principal DevOps engineer £950.00
Principal DevOps engineer - management £950.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £300.00
Junior frontend developer £330.00
Frontend developer £465.00
Senior frontend developer £600.00
Lead frontend developer £750.00
Head of frontend development £950.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £300.00
Junior developer £330.00
Developer £465.00
Senior developer £600.00
Senior developer - management £600.00
Lead developer £750.00
Lead developer - management £750.00
Principal developer £950.00
Principal developer - management £950.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £330.00
Accessibility specialist £465.00
Senior accessibility specialist £600.00
Head of accessibility £950.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
Dffa5847-ce16-4a24-af49-2c3f7f84ac8b
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
Ac12c60d-fcf4-44a6-b81b-cc2717afcf79
Other security certifications
Yes
Any other security certifications
  • Application currently in progress to be certified
  • For ISO9001, ISO27001, and ISO20001 by Summer 2026

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@northcoders.com. Tell them what format you need. It will help if you say what assistive technology you use.