Premise Data Corporation
Premise Field Support Representative
This service provides appropriately cleared onsite research management and support for customers using the Premise Platform.
Features
- Premise Citizen Insight Platform License Support.
- Training on how to navigate Premise platform.
- Helpdesk support.
- Intuitive, easy to use interface.
- User and service management.
Benefits
- Ensure ease of use for technical and non-technical employees.
- Custom research management and support.
- Enhanced research support, allowing customised results to suit business needs.
- Training on MyPremise platform.
Pricing
£39,262 a licence
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ukpubsec@premise.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 1 9 8 6 6 2 4 3 7 2 5 5 5 1
Contact
Premise Data Corporation
Arthur Soames
Telephone: +447786737129
Email: ukpubsec@premise.com
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- Premise provides bespoke training on its cloud software as well as the technology that underpins it. Tailored training will be planned for and provided to suit the customer's specific needs, to help reduce wasted training time and enable speedier implementation and optimisation of the cloud software. These training needs will be established at the stage of engagement. Further information can be found in the Service Definition Document and/or is available on request.
- Training is tied to specific services
- Yes
- Services the training service works with
- Premise Citizen Insight Platform License Software-as-a-Service License
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
- Security incident management
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Premise can provide a variety of ongoing support mechanisms specific to the Premise platform depending on the customer's requirements. Specific support levels would be defined at the planning stage of the engagement and would be bespoke to the customer's needs.
Service scope
- Service constraints
- Premise offers both on-site and remote support, throughout UK working hours.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 1 hour
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Premise Field Support Representatives provide on-site and remote technical support to assist end-users in integrating Premise capabilities into customer systems, planning processes, and operational solutions. They also assist with survey design that helps customers achieve their research objectives. In addition, with each of our Premise Citizen Insight Licenses Premise provides a Customer Success Representative to assist customers with data collection campaign execution along with our Integral Premise Platform Support Package which provides technical expert reachback. This reachback ensures successful technology deployments, data quality control, and analytics.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At Premise, we are deeply committed to environmental stewardship and believe in the importance of influencing our staff, suppliers, customers, and communities to support environmental protection and improvement. We actively engage in a variety of initiatives to promote sustainability throughout our operations. This includes implementing eco-friendly practices such as reducing waste, cycling to work, restricting international travel to business critical trips only, and sourcing materials responsibly. We educate our staff on the importance of environmental conservation and encourage them to adopt sustainable behaviours both at work and in their personal lives.Tackling economic inequality
Premise are dedicated to addressing economic inequality by fostering a diverse and inclusive global workforce. We ensure fair compensation for all employees, regardless of their location, recognising the value each individual brings to our organisation. We actively invest in the development of talent by offering paid internships and apprenticeship/training schemes. These initiatives provide individuals with the skills and opportunities they need to thrive in our high-growth sector. In particular, we are committed to supporting our workforce in Colombia, where we provide specialised training programs tailored to the local context, empowering individuals to excel in their roles and contribute to both their personal growth and the economic prosperity of their communities.Equal opportunity
We are dedicated to fostering a workplace culture that celebrates and embraces equality, diversity, and inclusion in all aspects of our operations. We believe that embracing our differences enriches our organisation and contributes to our success. Through ongoing education, training, and our Employee Resource Group Program, we aim to create a workplace where diversity is celebrated, and everyone feels respected and supported.
We are committed to providing equal opportunities to all employees, contractors, and applicants for employment, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, citizenship status, veteran status, or any other characteristic protected by law.Wellbeing
We prioritise the health, safety, and welfare of all individuals employed by Premise. We recognize that it is the whole package that is important to our team—not just salary. To demonstrate our commitment to supporting both physical and mental health, we offer a range of initiatives. These include health and wellness workshops, access to fitness programs, mental health awareness sessions, flexible working arrangements to promote work-life balance, and employee assistance programs. Additionally, we provide resources for stress management, encourage regular breaks, and foster an open and supportive culture where employees feel comfortable discussing their concerns with other colleagues, managers, our designated Mental Health First Aiders, and Safety Committee Members.
Pricing
- Price
- £39,262 a licence
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ukpubsec@premise.com.
Tell them what format you need. It will help if you say what assistive technology you use.