boxxe Sophos Managed Detection and Response Essentials (MDR) Server
Sophos MDR Essentials offers 24/7 threat hunting, detection, and response delivered by an expert team as a fully managed service.
You control how and when potential threats are escalated, what response actions (if any) you want Sophos to take, and who should be included in communications.
Features
- 24/7 Managed Detection and Response and Proactive Threat Hunting
- Use all available information determine scope and severity of threats
- Apply the appropriate business context for valid threats
- Full-Scale Incident Response
- Initiate actions to remotely disrupt, contain, and neutralize threats
- Provide actionable advice for addressing the rootcause of recurring incidents
- Machine-Accelerated Human Response
- Adversarial Detections
- Security Health Check and Activity Reporting
- Proactive threat-hunting team finds, contains, and neutralizes sophisticated attacks.
Benefits
- Ransomware and breach prevention services via managed security service
- Compatible with the Cybersecurity Tools You Already Have
- Detection Engineering Reports, Global Security Bulletins, and ThreatCasts
- Complete Control and Transparency
- Weekly and monthly reports about what's happening in your environment
- Security Operations and Threat Analysis Dashboard for full visibility
- Extension of your team - Direct Call and Email In
- Track the cases that we raise and investigate for you
Pricing
£14 a unit
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
7 1 9 9 0 7 0 5 5 7 9 5 4 2 4
Contact
BOXXE LIMITED
Gemma Franklin
Telephone: 07704551950
Email: tenders@boxxe.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Supports Sophos products and a defined number of 3rd party categories. Including Firewall,Identity, network,Email, Cloud, and Endpoint. Full list can be seen here https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/ThreatAnalysisCenter/Integrations/index.html
- System requirements
-
- Windows Server 2008R2, SBS2011, 2012, 2012R2, 2016, 2019 and 2022.
- Linux: Kernel 2.6.32+
- Amazon Linux/2
- CentOS7
- Debian 9/10
- Oracle Linux 7/8
- RHEL 7/8
- SUSE Linux 12/15
- Ubuntu 18/24.04 LTS
- Linux: Kernel 2.6.32+
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.
For Enhanced Support Plan:
Critical Within 4 hours
High Within 8 hours
Medium Within 24 hours
Low Within 24 hours
For Enhanced Plus Support Plan:
Critical Within 1 hour
High Within 2 hours
Medium Within 24 hours
Low Within 24 hours
Please see this link for details (page 9):
https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- N/A
- Onsite support
- Yes, at extra cost
- Support levels
-
Enhanced
• 24/7 multi-channel support
• Software downloads, updates, & maintenance
• Access to support knowledgebase and support forums
• Warranty (Appliances only)
• Hardware replacement (Appliances only)
• Remote assistance support
Enhanced Plus - includes all features of the Enhanced plan above and the following:
• Remote consulting
• Priority case and sample handling
• Phone calls routed to senior Technical Support Engineers
TAM - includes all features of Enhanced and Enhanced plus with the following:
• Named Technical Account Manager (TAM)
• Front of the line access to product information
• Personalized communications and alerts
• Performance and feature optimization
• Enhanced escalation
• Emergency Onsite Support
Please see this link for reference:
https://www.sophos.com/en-us/support/technical-support - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Sophos Mobile has a 'Getting Started' widget that can be added to its dashboard. It contains video demos such as the following:
• Quick Tour
• Initial Setup
• Configuration
• Device Enrollment
• Day-to-day tasks
Please also see this link for the key steps to start using Sophos Mobile:
https://docs.sophos.com/central/Mobile/csg/en-us/esg/Sophos-Mobile/tasks/KeySteps.html - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Sophos Mobile data such as reports, devices, tasks, people, etc. can be exported to CSV or XLSX from the admin console.
- End-of-contract process
- The customer will be unlicensed, out of support and will stop receiving product updates and protection.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- MacOS
- Windows
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
Sophos Mobile is a Unified Endpoint Management (UEM) and Mobile Threat
Defense (MTD) solution that helps businesses spend less time and effort to
manage and secure traditional and mobile endpoints. The only UEM solution
that integrates natively with a leading next-gen endpoint security platform,
Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10
and macOS devices. - Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
-
The Sophos Managed Threat Response (MTR) dashboard shows a summary of threats we've recently detected and investigated. It consists of the following:
• Action required banner
• Detections
• Detections by time, by OS, and by technique
• Connector status report
• Detections classification summary
• Most investigated devices
• Active cases
Please see this link for details:
https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/MTRDashboard.html - Accessibility standards
- None or don’t know
- Description of accessibility
-
The Sophos Central Admin Console can be accessed at https://cloud.sophos.com/ with supported web browsers.
Sophos Central currently supports the following browsers:
• Google Chrome.
• Microsoft Edge.
• Mozilla Firefox.
• Apple Safari.
It's recommended to install or upgrade to a supported version in the above list and to always run an up-to-date version. Sophos aims to support the latest version and previous versions of Google Chrome, Mozilla Firefox, and Safari.
Aside from the SuperAdmin account, only users with admin roles can access the management console. The login requires an email and password as well as an MFA (Multi-factor Authentication). - Accessibility testing
-
The Sophos Central Admin Console can be accessed at https://cloud.sophos.com/ with supported web browsers.
Sophos Central currently supports the following browsers:
• Google Chrome.
• Microsoft Edge.
• Mozilla Firefox.
• Apple Safari (Mac only).
It is recommended to install or upgrade to a supported version in the above list and to always run an up-to-date version. Sophos aims to support the latest version and previous versions of Google Chrome, Mozilla Firefox, and Apple Safari.
Aside from the SuperAdmin account, only users with an admin role can access the management console. The login requires an email and password as well as an MFA (Multi-factor Authentication). - API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
The customizable Dashboard is the regular start page of Sophos Mobile and provides access to the most important information at a quick glance. It consists of several widgets providing information about:
• Devices, all or per group
• Compliance status by platform or for all devices
• Managed status by platform or for all devices
• The SSP registration status
• The managed platform versions - Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Sophos
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Sophos Mobile data such as reports, devices, tasks, people, etc. can be exported to CSV or XLSX from the admin console.
- Data export formats
-
- CSV
- Other
- Other data export formats
- XLSX
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Policy created with Apple Configurator
- Provisioning profile for self-developed apps
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- It is carried out using secured services such as SFTP, HTTPS, TLS encrypted, etc.
Availability and resilience
- Guaranteed availability
-
Sophos Central does not provide a traditional SLA because the availability of our products is not dependent on the availability of the web portal. However, the availability of the web portal ranged between 99.99 and 100% over the past year, depending on geographic region.
Sophos Central status can be viewed here:
https://centralstatus.sophos.com/#!/ - Approach to resilience
-
Sophos Central is hosted on Amazon Web Services (AWS), across a number of virtual machine instances and services that dynamically scale to handle the current Sophos Central workload.
Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load. - Outage reporting
-
Sophos Central status can be viewed here:
https://centralstatus.sophos.com/#!/
It also has a subscribe button at the top right to receive status notifications.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Other
- Other user authentication
-
Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).
Sophos Central also supports Azure AD Federation authentication.
Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console. - Access restrictions in management interfaces and support channels
-
Sophos Central has a Role Management feature that provides admins the capability to assign pre-defined administrative roles to users who need access to the Sophos Central Admin Console. The following are the available pre-defined administrative roles:
• Super Admin
• Admin
• Help Desk
• Read-only
Please refer to this link for more information:
https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/AdminRoles.html - Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Other
- Description of management access authentication
-
Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).
Sophos Central also supports Azure AD Federation authentication.
Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- A-Lign
- PCI DSS accreditation date
- 09/02/2021
- What the PCI DSS doesn’t cover
-
It only covers our Sophos MTR Product.
Other Sophos Central products do not contain or protect any cardholder-related information and is therefore not required to be PCI Compliant. - Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- SOC 2 Type 2
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- The Sophos Information security framework (SISP) is based upon leading practices such as ISO 27001, SOX, and PCI as well as with Sophos priorities. Our ISPF and Security policy is part of a holistic approach to Information Security Management. Contents of ISP and security policy drives development of technical security standards, processes, and configurations will be utilized by staff and vendors to implement security controls. They also provide the context for training, awareness, audits, and compliance assurance activities. Lastly, they provide Sophos with necessary information to risk adjust business initiatives and improve the state of the Sophos Information Security Program.
- Information security policies and processes
-
Sophos has a dedicated cybersecurity team. The team has developed and deployed security policies, standards, and procedures validated by an active governance and audit program.
Sophos aligns with the NIST Cybersecurity Framework and ISO 27001 controls.
Please see this link for the High-Level Overview of the Sophos Security Policy:
https://www.sophos.com/en-us/trust/high-level-security-policy-overview
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Changes to the production environment are strictly done after following our Change management process (including approval from the Security team if needed) and are reviewed by the operational team.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
The Security team (Red team) is tasked with scanning systems for vulnerability scans.
We follow a risk-based approach while deciding on the remediation of vulnerabilities.
Most of the systems are set for automated patch management. In cases where systems are set for manual patch updates, a time frame is mandated to the system owners to apply patches (especially security/ critical patches)
All relevant teams involved in patch management (like system owners, business units, IT, Security, etc.) are notified in advance for patch activity.
Patches are tested in a test environment before moving to the production environment. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.
There are many ways Sophos identifies or becomes aware of security incidents. These include:
• Security monitoring capabilities, often in our products, or complementary methods we have developed
• Bug-bounty reports
• Penetration test findings
• Vulnerability analysis
• Code and application analysis
• Research and threat intelligence analysis
• Customer notifications
To report a potential security incident, please see our Responsible Disclosure Program.
Overview of the Sophos Incident Response:
https://www.sophos.com/en-us/trust/incident-response - Incident management type
- Supplier-defined controls
- Incident management approach
-
We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.
There are many ways Sophos identifies or becomes aware of security incidents. These include:
• Security monitoring capabilities, often in our products, or complementary methods we have developed
• Bug-bounty reports
• Penetration test findings
• Vulnerability analysis
• Code and application analysis
• Research and threat intelligence analysis
• Customer notifications
To report a potential security incident, please see our Responsible Disclosure Program.
Overview of the Sophos Incident Response:
https://www.sophos.com/en-us/trust/incident-response
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement.
Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across all sources of emissions through investing in the Carbon Exchange-Traded Commodity. We aim to reach Net Zero by 2050 at the latest through emissions reduction initiatives e.g. renewable electricity procurement and supplier engagement.
Environmental protection is embedded in everything boxxe does and offers and we are proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024.
We maintain an accredited ISO 14001 Environmental Management System covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.
boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimisation and the enhancement of material reuse and recycling in our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.
We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.
We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.Covid-19 recovery
The COVID-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.
Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.
Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of COVID-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.Tackling economic inequality
boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.
To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helping retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.
We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' programme where experienced personnel volunteer to provide career coaching to university graduates.
Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service, HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.Equal opportunity
Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.
boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.
Recruitment is focused on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave.
We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship.
As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.Wellbeing
boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.
We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.
To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.
Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO 45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance of ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.
Pricing
- Price
- £14 a unit
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Free 30 day trials can be accessed from the Sophos website www.sophos.com
- Link to free trial
- Www.sophos.com