hSo

Cloud Migration Service

hSo works with customers who are on a digital transformation journey. Our migration service offers a swift implementation with predictable costs and sufficient scalability to allow the organisation to set out and build its longer-term computing platform.

Features

• VMware based service
• Ability to migrate existing servers with minimal disruption
• Scalable resource allocation
• Evergreen hardware in modern DataCentres
• 24/7 Support

Benefits

• Simplicity of Implementation
• Predictability of Running Costs
• Familiarity of Technology and Processes
• Access to Personalised Customer Support

£490.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@syntua.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

720198839977328

Contact

Marketing
020 7847 4510
marketing@syntua.io

Planning

• Planning service: Yes
• How the planning service works: We undertake a full evaluation of the business requirements, ensuring that the migration encompasses all required servers, application and networking in a security driven methodology.; ; The key document is the creation of a Statement of Works. Typically the delivered solution is a fully resilient Private Cloud IaaS platform. High availability is always intrinsic to the design. vSAN replication across 2 data centres is included for all data and will automatically failover workloads to the ‘running’ site. This offers extremely low RTO and is more cost efficient that building and maintaining a separate DR site.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Depending on the particular requirements of the Customer a migration can be achieved in various ways. This can include, but is not limited to:; • Creation of a VPN tunnel and moving VMs to the hSo platform.; • Veeam Replication; • Restore of a Veeam backup; • New VM built and restore of existing data; ; A hSo Project Manager will be fully engaged at all stages of the project. hSo will arranges a start-up meeting with the customer team as soon as possible to confirm the solution details, agree the project objectives and assign key project personnel for all involved parties.; hSo drafts a project initiation document (PID) which includes:; • Project scope and all deliverable items, out of scope items; • Roles and responsibilities for all involved parties; • Timescales, dependencies, and project milestones; • Additional costs (if any); • Risks and constraints; • Migration approach (if required); • Testing requirements ; • Training requirements ; • Cut-over strategy
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of implementation plan, hSo create a test and validation plan to define the scope of testing. It will form the basis of service acceptance and the assessment of overall success. Acceptance testing criteria is pre-agreed and used to sign off a completed implementation. ; On completion of a successful test period hSo will issue a service acceptance form. As part of our internal process, as we move into service monitoring, the Project Manager runs a set of automated validation tests. These confirm service aspects such as (i) correct configuration rules have been adhered (ii) configuration management database (CMDB) has been updated to reflect the service elements (iii) security rules have been implemented; and (iv) service monitoring has been set up.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: HSo provide one level of support 24/7 . hSo operate a dedicated Customer Services Centre. The Service centre provides tiered telephone support so that customers can speak directly to the appropriate technical or non-technical support staff as required. Support of the service is covered within the cost of the service. Support for configuration or migration assistance - i.e. helping/training you use the service for your own needs is a paid for addition. All customers have an assigned account manager to assist in managing your account.

Service scope

• Service constraints: Any constraints are specific to the requirements and current customer infrastructure

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have a 24/7 support 365 days a week with a 4 hour SLA on service issues. Automated systems log the ticket and follow up is within 4 hours, or quicker for high priority issues.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: HSo provide one level of support 24/7 . hSo operate a dedicated Customer Services Centre. The Service centre provides tiered telephone support so that customers can speak directly to the appropriate technical or non-technical support staff as required. Support of the service is covered within the cost of the service. Support for configuration or migration assistance - i.e. helping/training you use the service for your own needs is a paid for addition. All customers have an assigned account manager to assist in managing your account.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR ISO/IEC 27001-2013
• ISO/IEC 27001 accreditation date: 13/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/a - all hSo business processes are within scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  hSo has implemented measures to reduce its environmental impact and carbon emissions and remains fully committed to reaching its targets of achieving net zero emissions and reducing its overall environmental impact. The following environmental management measures and projects have been completed or implemented since the 2019 baseline. The carbon emission reduction achieved by these schemes equate to approximately 275 tCO2e, a 45%ge reduction against the 2019 baseline.; In 2021 hSo successfully gained its ISO 14001 accreditation and has been working towards further improving its environmental footprint.; hSo products and services assist in tackling climate change by using greener products and low carbon solutions. Our Cloud Compute solutions enable customers to reduce their energy consumption in buildings, and our secure connectivity solutions promote flexible working. This results in their staff being able to work flexibly, releasing the benefits of lower transport emissions and a reduced demand for office space. ; We are implementing further measures including: ; • Developing and improving the automation of our office based activities through network and tech based initiatives and efficiencies; • Implement a waste recycling scheme for food waste and packaging. Replace any single use plastics with recyclable or biodegradable. ; • Improve our repurposing and recycling initiatives by introducing further measures in relation to product testing in our training lab and hardware. This includes introducing more ZTP products and services so that more equipment can be shipped directly to customers ; • Continue to promote Cloud-based services avoiding the need for dedicated customer equipment and eliminating equipment shipping to customer sites or visits by engineers; • Continue to only use carbon neutral suppliers ; • Continue to design and encourage efficient and sustainable solutions for our customers ; • Offset all our carbon emissions by 2030

Pricing

• Price: £490.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@syntua.io. Tell them what format you need. It will help if you say what assistive technology you use.