Syntasa Software
Syntasa software provides customers the ability to examine big data produce useful reporting and conduct insightful analysis. Syntasa software is an AI-enabled software that ingests raw data, stitches activity for each individual, creates features, trains models, deploys algorithms to production, and activates them.
Features
- Scalable Data and AI App development and productionization framework
- File-based, API, database, and sFTP external data connections
- Advanced job definition, scheduling and management capabilities with failure alerts
- ID graph to capture identity pairs across multiple data sources
- Operates within public cloud offerings
Benefits
- Enables enterprises to apply artificial intelligence and machine learning technologies
- Makes data teams more efficient and accelerates their work
- Accelerates time to value and provides significant return on investment
Pricing
£95,000 to £500,000 a licence a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
7 2 0 3 6 0 8 9 5 2 3 5 8 9 9
Contact
Cloud Technology Solutions Ltd
Alison King
Telephone: 07847 302291
Email: alison.king@cts.co
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Syntasa software runs within a private account in a public cloud operator.
- System requirements
-
- Appropriate licensing
- Account within public cloud operator
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Initial response times are usually within a few hours, less than 24 hours at the max.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Clients with dedicated support can option to have a direct Slack channel with our services and support teams. https://slack.com/accessibility
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
- Support level(s) are refined per client needs. This includes if the client needs onsite support, expanded support hours, and/or managed services.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Syntasa tailors onboarding based on the client's needs. This includes onsite training, online training, prerecorded training videos, and user documentation, including articles and a community forum.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- All the data is stored in Google cloud account services. It can be extracted from BigQuery or Google Cloud Storage irrespective of the Syntasa Software Contract.
- End-of-contract process
- At the end of the contract, the Customer can renew the contract or end the contract. If the Customer ends the contract then two options are available. First, is a project to port the data to a different location and the other is to abandon the accumulated data. In the first instance, a professional services arrangement usually at under 5,000 GBP will satisfy the customer in moving the data.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Branding and Logo customizations can be done.
Optionally users can customize the scalability, monitoring and other configurations relevant to each micro service.
System Administrators can perform the customization.
Scaling
- Independence of resources
- All the services are launched on Kubernetes cluster with Auto scaling enabled. So each service scales itself as necessary to handle the demand.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Jobs executed
Execution Cost
Dataset metrics like number of records, size of the datasets processed. - Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
- Cloud storage mediums are encrypted using AES 256 encryption or customer provided encryption keys.
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
Syntasa platform provides multiple outbound integrations for transferring the data to other systems like s3, gcs, azure storage, ftp servers, databases like snowflake, teradata, oracle etc.
It also supports other API integrations for connecting to external systems through the rest api endpoints to publish the data. - Data export formats
-
- CSV
- Other
- Other data export formats
-
- Parquet
- Avro
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Parquet
- Avro
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- All the services are running on google cloud infrastructure and are backed by SLA's google cloud provide.
- Approach to resilience
- All syntasa services are resilient to failure and restart itself even if goes down for any reason. It takes advantage of Kubernetes orchestration service for resiliency and scalability.
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Support access is limited to authorized users within chat and/or ticketing system. Management interfaces are restricted within the software to users with the system admin role.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ISO Quality Services Limited
- ISO/IEC 27001 accreditation date
- 11/12/2011
- What the ISO/IEC 27001 doesn’t cover
- All aspects are covered by this certification
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Syntasa's ISMS is aligned with the ISO 27001 industry standard. We have policies regarding many things such as physical/logical security, development, devices, passwords/accounts, risk, and the like. Each policy is reviewed and updated by the DevOps team, with the approval of the CTO and the CEO.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- The Syntasa development, quality assurance, and services teams each have their own dedicated environments that are solely utilized for their intended purpose, i.e. development, testing, and validation of the software, respectively. Deployments of new software builds from each step and environment throughout the process are managed and permissible by each team, i.e. quality assurance management approves deployments to the quality assurance environments; services team management approves deployments to the validation environments.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
We have documented procedures on patch management. We use clair scans as well as dockerhub built in scans to monitor image vulnerabilities. If a vulnerability is found they are addressed based on severity levels.
This is done in coordination with our release schedule. Each release of SYNTASA (after QA testing and User Acceptance Testing) goes through a network scanning and vulnerability assessment period before being released to clients. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- SYNTASA platform is a cloud hosted platform that is hosted in a Google Cloud Platform project. As such, the environment will be monitored and made secure by the SYNTASA IT/DevOps team. Any incidents with this environment will trigger a remediation process which consists of notifying business owners/senior stakeholders as well as clients will be notified.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Security incident notifications are automated wherever possible to ensure that parties are alerted as soon as possible.
Notifications go out in email format and contain all relevant information regarding any data breaches and remediation strategies.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Fighting climate change
Environmental - Effective stewardship of the environment Our Environmental Board focus their time on making our business more sustainable and educating our people to live more sustainably in their personal lives. The team have worked to implement changes in our offices, working with building managers to ensure the proper recycling of materials, building an environmental procurement policy to ensure that our suppliers are playing their part, and even implementing a ‘offset your commute’ programme which everyone in the organisation can participate in to ensure carbon neutrality in their commutes. - Covid-19 recovery
-
Covid-19 recovery
All data is stored online in the cloud. There is no COVID-19 recovery with the multiple points of controlled access available with cloud delivery. - Tackling economic inequality
-
Tackling economic inequality
Tackling economic inequality
Economic inequality - Create new jobs and new skills We work with a small number of partners, such as colleges, universities and training providers working with a focus on people who face barriers to employment or live in deprived areas. We provide free one-day workshops to the learners to help them realise their potential of working in cloud technologies. In addition, we take on a cohort of 6 learners each year and provide them with a fast track into our data and platform engineering teams. - Equal opportunity
-
Equal opportunity
Equal opportunity
Equal opportunity - Tackle workforce inequality Our DEI committee have been working to improve diversity, equity and inclusion across the tech landscape. Whilst we work to always improve the conditions of our own business (eg. implementing a diversity-focused leadership programme, gender neutral parental policies and creating “lunch and learns” to share experiences from different backgrounds with the aim to reduce polarisation), we’re also working to diversify the wider tech community by offering free introduction to GCP workshops to communities and learners from under-represented backgrounds. We also work without partnerships providing funding, talks, mentors and connections to inspire and attract talent into our industry. - Wellbeing
-
Wellbeing
Wellbeing
Wellbeing - Improve health and wellbeing We have built a wellbeing ‘web’ of support to ensure a rounded approach to assist our employees. This includes; Maintenance strategies; such as free yoga, fitness classes and football, as well as a resource centre and toolkit to help with mindfulness, stress management and meditation to ensure people are looking after their wellbeing day to day. We also support peoples’ financial wellbeing by providing a financial advisor free of charge and during the working day to all employees. Management strategies; such as training and deploying of mental health mascots into the business. These are our key contacts for people who are struggling to self-manage their wellbeing using the above strategies. If the support required is deeper or too personal to share with a colleague, we also have an employee assistance programme with financial, legal and health experts at hand. Crisis strategies; such as our fully covered and maximum level private health insurance including physical therapies, full treatment plans and unlimited mental therapies and cancer treatment.
Pricing
- Price
- £95,000 to £500,000 a licence a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- 30 Days Standard