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Mydex Data Services Community Interest Company

Mydex orientation, planning and implementation and support services

A series of briefing and training sessions, including workshops and support services to orientate and educate project teams seeking to adopt cloud services which take a citizen centred approach to delivering seamless engagement solutions for the delivery of personalised notifications and easy access to services and two way feedback

Features

  • Discovery and scoping of use cases, stakeholders data and integrations
  • Provisioning of platform subscriptions, sandbox and test environments
  • Evaluating schema and API extensions requests
  • Review of proposed use cases and data sharing agreements
  • Verification of subscriber end points and identity
  • Support provisioning of new service providers and relying parties
  • Provisioning live connections and services
  • Support for testing on sandbox environment and adaptions to requested
  • Programme, project and stakeholder management and support
  • Ongoing support services

Benefits

  • Reduced risk in adoption and transformation
  • Faster, more efficient planning and implementation
  • Access to expert services in support of local implementations
  • Effective business case building for ROI and impact
  • Continuity of support during transformation programme
  • Skills transfer to local teams
  • Clear guidance in relation to GDPR and Information Governance
  • Safe, easier testing and validation of use cases
  • Safe, secure approach to innovation and transformation
  • Reduced friction, effort, risk and cost within services delivered

Pricing

£1,250 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@mydex.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 2 0 3 7 1 6 7 8 1 3 8 9 8 1

Contact

Mydex Data Services Community Interest Company David E Alexander
Telephone: +442032396245
Email: david@mydex.org

Planning

Planning service
Yes
How the planning service works
We provide checklists, briefings, facilitated workshops, implementation guides based on outputs from workshops and analysis of information provided by users.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Inclued Citizen Engagement Platform

Training

Training service provided
Yes
How the training service works
Training on communications with stakeholders about the software, designing customer journeys that take a person centred approach and how they design their own ongoing support services that embed our cloud software offerings.
Training is tied to specific services
Yes
Services the training service works with
  • Mydex Personal Data Stores (PDS) | Holder
  • Mydex Personal Data eXchange (PDX) | Holder and AttributeServices
  • Mydex Identity as a Service (IDaaS)
  • Mydex Master Reference Data Services (MRD)
  • Mydex Safe, Secure Cloud (SSC)
  • Inclued Citizen Engagement Platform
  • Mydex People web app
  • Mydex Service Provider web app

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide checklists, briefings, facilitated workshops, implementation guides based on outputs from workshops and analysis of information provided by users. This includes mapping current systems and services how they may be redesigned to work with or in the cloud in the context of the cloud software we offer.
Setup or migration service is for specific cloud services
Yes
List of supported services
All Mydex Cloud software offerings

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Via ongoing monitoring and management and via email support channel, this includes all necessary backup, resilience and maintenance activities. we also offer ongoing support services to subscribers via a range of modular configurable services

Service scope

Service constraints
None that are not part of service as in service description.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24hrs ideally
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
We aim to respond with specific answers within 24hrs.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Standards Institute (BSi)
ISO/IEC 27001 accreditation date
28/02/2017
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • FairData certification
  • FairData Enabler
  • ISO270018 compliant for management of personal data in the cloud

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Mydex orientation planning, implementation and support services enable subscribers to embrace innovations that can lead to service transformation and integration more effectively and thereby return benefits that contribute to realisation of the benefits to be gained from fighting climate change

Covid-19 recovery

Mydex lived through the Covid-19 pandemic and gained some great insights into how our platforms and services coil deliver service innovation, transformation and integration at pace and scale. Our Mydex orientation planning, implementation and support services enable subscribers to embrace innovations that can lead to service transformation and integration more effectively and thereby return benefits that accelerate the pace and quality of Covid-19 recovery.

Tackling economic inequality

Mydex has gained some great insights into how our platforms and services coil deliver service innovation, transformation and integration at pace and scale that directly tackle economic inequality. Our Mydex orientation planning, implementation and support services enable subscribers to embrace innovations that can lead to service transformation and integration more effectively and thereby return benefits and accelerate the tackling of economic inequality

Equal opportunity

Mydex has gained some great insights into how our platforms and services coil deliver service innovation, transformation and integration at pace and scale that directly enable opportunity through privacy protection and transparency. Our Mydex orientation planning, implementation and support services enable subscribers to embrace innovations that can lead to service transformation and integration more effectively and thereby return benefits and improve their ability to ensure equal opportunities for all.

Wellbeing

Mydex has gained some great insights into how our platforms and services coil deliver service innovation, transformation and integration at pace and scale that directly tackle economic inequality. Our Mydex orientation planning, implementation and support services enable subscribers to be inspired and navigate their way towards effective adoption and integration of these service innovations which increase sense of achievement and overall sense of well being to have actually deliver service transformation and integration more effectively and thereby return benefits which improve their own well being and that of the people they serve

Pricing

Price
£1,250 an instance
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@mydex.org. Tell them what format you need. It will help if you say what assistive technology you use.