GIGASTREAM LIMITED

Intuit QuickBooks

Accounting software with award winning support.

Effortlessly manage your finances in real-time on a smart and secure platform. Automate your books, always know where you stand financially, submit your taxes, get paid and manage your employees.

Add Payroll, bank and HMRC connections, payment processing, time tracking, expenses and more features.

Features

• Accounting software
• Invoicing
• Expense management, time and mileage tracking
• Bank connections
• VAT software, reporting and management
• Tax software
• Cash flow insights
• Payment processing, including card payments, Direct Debit and PayPal
• Payroll
• CIS

Benefits

• Quickly and easily manage your accounts
• Simple VAT filing with HMRC
• Real time reporting
• Easily report management information and cash flow insights
• Seamlessly integrate with banks
• Simple integration with Zettle, GoCardless and PayPal

£9 to £32 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@gigastream.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

720702821303090

Contact

Christopher Sharp
01865 304050
digitalmarketplace@gigastream.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Whilst every effort is made to ensure continuing platform compatibility and availability there may, at times, be limitations on the client platform (including web browser) compatibility and service availability restrictions due to planned maintenance. Full terms are available at https://quickbooks.intuit.com/uk/legal/terms-of-service/
• System requirements:
  • Compatible web browser for online application (SaaS) access
  • Compatible device with appropriate app marketplace access for mobile apps

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Real-time product self-service support is available from Intuit 24x7. There is a 24x7 self-service support community offering further product advice and support.; Real-time telephone and online chat support is available during business hours.; Escalated support for break/fix application issues is available during UK office hours. Complete outages of a single users service are responded to within 1 working hour. Complete outages of all services are responded to within 15 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Accessibility, product and testing guidelines are set out at https://designsystem.quickbooks.com/bolt/accessibility/; ; Additional information on accessibility testing, compatibility and certification with some assistive technology tools and recommendations on their use are set out at https://quickbooks.intuit.com/learn-support/en-uk/help-article/product-preferences/accessibility-features-quickbooks/L2Mq4QTX7_GB_en_GB
• Onsite support: Yes, at extra cost
• Support levels: Base product costs include UK phone support and online chat support provided by Intuit cloud support engineers and access to community support forums.; ; QuickBooks Plus subscribers have access to a technical account manager.; ; Premium support and cloud on-boarding offerings are available and charged under the published SFIA rate card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: New users have access to an extensive documentation library, instruction documents, community support and the technical support team.; ; A free 45 minute on-boarding video session is available with Quickbooks Cloud Support Engineers for all new customers.; ; Premium on-boarding support is available at additional charge, as set out in the SFIA rate card.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be exported piecemeal within the product, or whole data set access is available at https://quickbooks.intuit.com/uk/gdpr/gdpr-get-data/
• End-of-contract process: Buyers have a right to download and then purge their data before the end of their contract period. Otherwise, data will be deleted after a retention period expires, depending upon the nature of the data.; Individuals have a right to request their data be deleted at any time.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some features for accounting professionals are only available in desktop web browsers.; Some features specific to mobile device hardware and intended for mobile use (e.g. mileage trackers and the receipt photography) are only available on the mobile apps and require compatible hardware devices (e.g. GPS devices and cameras).
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: The branding of documentation templates (e.g. sales invoices and statements) is available to authorised users granted sufficient rights by the organisation's administrative user(s).; Many data sets can be adjusted including tax rates, product and service catalogues, etc.; The application is highly customisable on a per tenant and per user basis to meet the needs of the organisation and user.; Reports can be customised for the organisation and user.; Shortcuts and dashboards can be customised on a user specific basis.

Scaling

• Independence of resources: Global scale elastic cloud compute arrangements and resource governors.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports on transaction volumes are available in real time on demand in the product.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Intuit (QuickBooks)

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data security methods are confidential but the QuickBooks database has been certified to ISO 27001:2013 standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users have a right to download (through an automated web interface) all personal data held by the service.; All product data held is available to administrators of the organisation from https://quickbooks.intuit.com/uk/gdpr/gdpr-get-data/
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Accounting standard file formats
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Data import formats supported varies by data set
  • Most common SMB accounting standard formats supported

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service operates 24x7. In the unlikely event of a period of service unavailability, verified by a cloud service engineer in response to a support request, a refund will be available in line with the product terms specified at https://quickbooks.intuit.com/uk/legal/terms-of-service/
• Approach to resilience: Further information available on request (subject to NDA)
• Outage reporting: A public dashboard is available illustrating service availability

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User rights are assigned on a per-user basis. Support history is not shared between users
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Not available at time of publication
• ISO/IEC 27001 accreditation date: 01/01/1970
• What the ISO/IEC 27001 doesn’t cover: The QuickBooks Online Database is ISO/IEC 27001:2013 certified, full details of the certification can be found at https://quickbooks.intuit.com/uk/gdpr/
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Tevora Business Solutions, Inc
• PCI DSS accreditation date: 01/06/2018
• What the PCI DSS doesn’t cover: The Online Services PCI DSS report is available at https://intuit.app.box.com/s/j00tda8ey9e8f28iiajfq3cvcm933geu setting out the scope of the certification in full
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • The QuickBooks Online Database is ISO/IEC 27001:2013 certified
  • QuickBooks is assessed annually for PCI DSS compliance
  • Visa Registry of Global Service Providers

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: QuickBooks information security policies and processes have been audited to ISO 27001:2013 certification

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management and configuration is inline with the ISO 27001:2013 certification held for the QuickBooks database
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is in line with the ISO 27001:2013 certification held for the QuickBooks database
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Service monitoring is in line with the ISO 27001:2013 certification held for the QuickBooks database
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is in line with the ISO 27001:2013 certification held for the QuickBooks database

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Supporting carbon reducing IT initiatives in the fight against climate change

  Covid-19 recovery

  Supporting improvements in economic and public health outcomes following the Covid-19 pandemic

  Tackling economic inequality

  Digital solutions can support clients in offering services to financially and digitally excluded consumers

  Equal opportunity

  Digital solutions can support clients in offering inclusive services without boundaries

  Wellbeing

  Digital solutions can improve public wellbeing by reducing the burden to access or operate services

Pricing

• Price: £9 to £32 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trials available for up to one month. Trial is fully functioning except:; Outbound communications (sales invoices etc.) may not be personalised and may be watermarked or branded.; Some third party integrations, including HMRC connections, payroll and card payment services are unavailable.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@gigastream.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.