Selected Interventions Ltd

ECHO

ECHO is a cloud-based fully integrated, service management framework perfectly adapted to operating municipal and commercial waste collection, street cleansing and other environment and ancillary services including winter maintenance. ECHO can be accessed via web browsers but also comes with a dedicated associated Android App.

Features

• Municipal and commercial waste and recycling collection planning and management
• Street cleansing, winter maintenance and ancillary services management
• Resource management
• Complex schedule planning and optimisation
• CRM capabilities / query processing and management
• Mobile / Onboard application for vehicle and crews
• Real time
• Integration with external systems
• Web interface

Benefits

• NON PRESCRIPTIVE / Flexible, adaptable and easy to use
• Enabling the DAILY OPERATIONAL MANAGEMENT of municipal environmental services
• FULLY INTEGRATED system utilising API's integrating to Council systems
• SINGLE INTEGRATED Multi-Service solution built around a single data repository
• Designed, developed, deployed and supported by a dedicated team
• Team in-depth knowledge of waste industry processes, efficiency improvement

£1,500 an instance a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.roberts@selectedinterventions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

720957196518862

Contact

David Roberts
07810543700
david.roberts@selectedinterventions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: ECHO requires planned maintenance slots.
• System requirements:
  • Any Chromium base browser will be compatible
  • Our mobile On-Board vehicle dedicated application requires an Android device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tickets are triaged and responded to based upon priority. ; P1 tickets are responded to 24/7.; Operational questions are responded to during office hours, typically same day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: ECHO is provided with licensing, hosting and application support included within the license costs.; Change requests and support of non core ECHO elements are available at additional cost. ; Support is undertaken through support engineer team
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are required to submit data regarding their services and resources for import. ; Once imported users will be able to access their instance and utilise the system.; Support is available through the Application Support helpdesk or through Onsite or online training or through accessing the ECHO Wiki.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • .ppt PowerPoint
  • Word format document
  • Videos
• End-of-contract data extraction: Users have access to a range of operational reports enabling the extraction of service and operational data at the end of the contract. Should specific data be required or should data be required in a particular form for import into another system the SI can provide that service at an additional cost.
• End-of-contract process: Once users have extracted required data from the system they should notify SI who will either shut down the system and delete the ECHO instance together with any backups or other data held or backup the system to archive storage for a period of time defined by the customer (typically 3 years) at additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Android
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: ECHO includes a suite of mobile applications for Android devices. ; These include Onboard for collection crews to access the functionality that they require, worksheets, navigation etc; Mobile for supervisors to operate away from the office etc
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The ECHO Web interface provides an intuitive space for users to plan and manage the delivery of waste and recycling services to residents and businesses. ; The system supports resource management, route planning and management, allocation, customer service, navigation, tracking etc and for trade users supports commercial processes such as management of agreements and invoicing.
• Accessibility standards: None or don’t know
• Description of accessibility: Users access is controlled by role and by data ensuring that users have access to the necessary data only.
• Accessibility testing: ECHO is compatible with some screen reader technology.; ECHO Onboard features voice instructions.
• API: Yes
• What users can and can't do using the API: The ECHO API is a comprehensive integration tool enabling the input of data, and service requests etc into ECHO or the enable the extraction of service and service status data from ECHO.; API users are licensed per connection based on inbound and outbound messages.; API may be used to link ECHO to 3rd party systems such as CRM systems or resident portals or to sales, resource or financial systems.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: ECHO is a highly configurable framework solution. Users can customise the services themselves or can request SI to manage the change process if required.; For example changes can be made to the data fields stored against resources and assets. ; Business processes can be configured to meet operational needs. This may include creation of a new type of task for a specific work type, event or inspection including the data, workflow and behaviours to manage that.

Scaling

• Independence of resources: The systems are scalable with Azure and are monitored to ensure resource headroom.

Analytics

• Service usage metrics: Yes
• Metrics types: ECHO provides access to delivered service metrix in real time via dashboard views or report views. This would include operational status reports on resources, services, tesk completion etc; ; Metrix on the use of the ECHO system are also available including users access, devices in use, uptime etc.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: ECHO supports export of some data and other data is available for export via reports. ; Should users require specific exports of data in a specified format that can be requested at additional cost or an additional report can be specified to deliver that data which can be provided at additional cost.
• Data export formats:
  • CSV
  • Other
• Other data export formats: .pdf
• Data import formats:
  • CSV
  • Other
• Other data import formats: Xls

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Users SLAs offer 99.9% availability of service s in Azure outside periods of maintenance.
• Approach to resilience: Hosting is delivered in Microsoft Azure Cloud with multiple servers and backup to a different region.
• Outage reporting: Email alerts, support ticket updates

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: All access to ECHO is controlled by Role and data restrictions. This ensures users have access only to the data that they require, and may have restricted access to that data.; ; Support channels are accessible only to selected users identified by the customer as requiring that access. Inbound support requests require a nominated user to be provided
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Accreditation
• ISO/IEC 27001 accreditation date: 28/08/2022
• What the ISO/IEC 27001 doesn’t cover: Scope of ISO includes all services offered by Selected Interventions.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06-04-2016
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: ECHO is provided in Microsoft Azure hosting which is accredited.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Selected Interventions security policies include both physical access and systems access.; Security is considered withing the development process to reduce chance of allowing potential access. through the deployment process ensuring that the hosting systems are robust an not vulnerable to attack.; Internally we have processes on management of customer data that includes subcontractors.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration changes are tracked through the SI Ticket system IQ from concept to deployment.; All configuration changes are peer reviewed as part of a documented release process which includes a change board review prior to deployment attended by appropriate department heads.; Other changes such as updates are similarly reviewed and tested on non live systems prior to release
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scans are used to identify potential threats which are assessed by the development team for severity to the ECHO system and its data.; High risk vulnerabilities, if identified will be prioritised for urgent rectification is next release.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Selected Interventions utilise a number of third party tools to identify potential compromises.; These tools are configured to alert a number of people within the technical services team and senior managers.; Selected Interventions operate 24/7 and typically will respond to such alerts within 1 hour.
• Incident management type: Supplier-defined controls
• Incident management approach: Selected Interventions operate a support ticket system (IQ) where all incidents and requests are recorded with communications.; Users can report incidents via phone, email or by logging into the system portal.; A number of dashboard views are available within the portal to view live incidents or to review them.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  ECHO enables efficient and optimised planning and operation of collection services enabling customers to reduce vehicle mileage and fuel usage.

Pricing

• Price: £1,500 an instance a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Subject to opportunity SI will support a free trial of the ECHO platform.; Trial may include assistance in data import, training and support.; Trials will typically not exceed three months in duration and will comprise standard functionality access.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.roberts@selectedinterventions.com. Tell them what format you need. It will help if you say what assistive technology you use.