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BECHTLE LIMITED

Chainanlysis Reactor

Explore. Investigate. Take Action. Reactor is the investigation software that
connects cryptocurrency transactions to real-world entities. Examine
criminal activity, such as the movement of stolen funds, as well as
legitimate activity like flash loans and NFT transfers.

Features

  • Reporting
  • Forensic Tracking
  • SOC 2 Certified
  • Comprehensive Scanning
  • Real time Scanning

Benefits

  • Understand real world activity
  • Follow the money
  • Trace transactions across blockchains
  • Build a narrative to present your case

Pricing

£55,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 2 1 1 4 5 5 2 5 0 3 0 9 1 0

Contact

BECHTLE LIMITED Public Sector
Telephone: 01249 467900
Email: publicsector.uk@bechtle.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
There are other modules which include
Transaction Monitoring for compliance
Cryptocurrency benchmarking for risk analysis
Market Intelligence for investors
Customer intelligence module
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Access to the internet
  • Access to a Firefox / Chrome browser

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response within 4 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via a dedicated web portal
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
We can provide Mon / Fri 9am -6pm UK local time
there is an option to upgrade to 24 x 7 x 365 on Gold and Platinum support
upgrades
this is dependant on the number of users
There is a technical account manager available for users to help resolve
issues quickly
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Advice on configuring through API can be given through our technical help
desk
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
All data is downloadable from the system up to the termination of service
End-of-contract process
Customer is given notification at 90 , 60 and 30 days. together with
instructions to activate a continuation or how to download any required data before the end of contract

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The application scales to improve user experience when accessing from a
mobile device
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
Advice on configuring through API can be given through our technical helpdesk
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
This is a dedicated resource , with built in scaling and N+1 availablity shared
across datacentres

Analytics

Service usage metrics
Yes
Metrics types
Users contact the support team to get audit information
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Chainalysis

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data is exported ,with a dedicated export function that allows the data format to be specified
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • XLS
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% Availability
Approach to resilience
N+1 availability across multiple Datacentres
Outage reporting
Via a dedicated email to System Admins

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Password enforcement and 2FA
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NIST
ISO/IEC 27001 accreditation date
TBC
What the ISO/IEC 27001 doesn’t cover
TBC
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Chainalysis is currently SOC 2 Type Certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
There is and Information Security Policy within Chainalysis, and it is made
available to staff. In order to protect our internal policies and customers we
no longer share these documents externally. Further information can be
given under Non Disclosure

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Undisclosed
Vulnerability management type
Undisclosed
Vulnerability management approach
As the services is hosted in AWS. Amazon Inspector is an automated
vulnerability management service that continually scans AWS workloads for
software vulnerabilities and unintended network exposure.
Protective monitoring type
Undisclosed
Protective monitoring approach
Undisclosed information available under NDA
Incident management type
Supplier-defined controls
Incident management approach
We have an internal process defined for incident reporting.
Reports are made directly to our security and compliance team from internal
or external sources.
Each incident will be assessed based on severity and impact.
reports will be provided for incident will feature time / date of incident
Severity , sensitivity of data and level of impact.
Severity ratings range from 1-4 with severity 1 incidents on a 1 hour to
respond SLA regardless of customers support level

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Chainalysis has implemented an equal opportunities policy in line with the Equality Commission's guidance, ensuring non-discrimination across various demographics including disability, age, and sexual orientation. Regular policy reviews and staff training are part of their commitment to equal opportunity

Pricing

Price
£55,000 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The trial service is by Invitation based on an end user enquiry
The service will be enabled and a technical support will be allocated to work through and demonstrate the service and will be provided for 1 month with an option to extend

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.