DataSparQ Limited

Datasparq Managed Services

Datasparq offers a fully managed service, ranging from ad-hoc resource augmentation during key business periods to a fully hosted information system or even the full outsourcing of a Business Intelligence Competency Centre (BICC). Datasparq provides supporting solutions that include the provision of specialist analytics for specific data projects.

Features

• ITIL Service Desk
• Service Delivery Management
• Azure, GCP & AWS Cloud BI Platform Support
• Application development and enhancement
• Power BI & Power App development, maintenance and support
• Azure, GCP & AWS CSP Hosting
• Tableau server and desktop reporting support
• Power Platform development, maintenance and support

Benefits

• Maintained cloud business intelligence platforms
• Specialist support teams for cloud delivered business intelligence platforms
• Service level backed services
• Improved service availability
• Reduced business risk
• Critical period cover
• Microsoft Azure roadmaps
• Access to Microsoft Licence provision
• Removal of key man dependencies

£700 to £2,350 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.nicholls@datasparq.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

721170120256207

Contact

Tom Nicholls
07824545333
tom.nicholls@datasparq.ai

Planning

• Planning service: Yes
• How the planning service works: Datasparq has extensive experience in working at Executive level within our clients to help companies define and deliver business intelligence, data and AI strategies. Our approach is one that has given our clients a clear understanding of how business intelligence can help them achieve their strategic goals and a road map for achieving this. Datasparq's approach is based on the following key areas: Understanding strategic objectives, Business process review, Review existing BI technical architecture, Future vision, Application development road map, Data ownership / integrity and maintenance, Business as usual – support considerations and Implementation road map.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: Datasparq can provide bespoke training packages designed around the consumption or use of business intelligence tools on cloud technology platforms. Training covers many of the platforms we support including Microsoft Azure Platform, Power BI Desktop, Pro and Premium, Tableau Server and Desktop, Google Cloud Platform, OneStream
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure Platform
  • Amazon Web Services
  • Microsoft Power BI
  • Tableau Server and Desktop
  • Google Cloud Platform
  • OneStream

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Datasparq has tools and experience of moving large amounts of data from on premise to cloud or between cloud environments
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Datasparq have dedicated testing and quality assurance teams to fulfil a wide range of testing skills including, the exercising of code and its performance against requirements and regression testing for existing systems.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Datasparq provides support for business intelligence systems built upon recognised cloud platforms. Our services are ITIL aligned with a full Service Management wrapper for the management of Request, Incident, Problem, Change and Release.

Service scope

• Service constraints: Datasparq support services are primarily provided from a remote shared services team. There are exceptions to this in some cases.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are customised to client need and based upon priority of the incident raised.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Datasparq provides a tailored service level agreement based upon the client need and the service that requires support. The service level can cover the response time for human responses to incidents, queries or questions and the availability of the system. Datasparq service management provides a service deliver manager and periodic service reviews to assess service performance.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure cloud services, Google Cloud Platform

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Group
• ISO/IEC 27001 accreditation date: 21/05/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Datasparq is an equal opportunity employer, with an active Diversity & Inclusion working group lead by individuals from within the business.

Pricing

• Price: £700 to £2,350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.nicholls@datasparq.ai. Tell them what format you need. It will help if you say what assistive technology you use.