FIMATIX UK LTD

Agile Coaching and Transformation Services

Agile delivery is the core of Government Digital. This service provides everything an organisation needs to develop mature Digital/Agile competencies completely aligned with the GDS service standard and technology code of practice. This includes an internal coaching capability for the organisation to become self-sufficient.

Features

• Agile experts with 10+ years’ experience of coaching and delivery
• Proven, effective, outcome focussed, four stage coaching lifecycle
• Approach proven to scale effectively from 1-50+ teams; 5-500+ people
• Approach tailored to client needs, maturity and stage of delivery
• Enables self-sufficiency through the development of internal coaching capability
• Identification, tracking and reporting of success measures and maturity development
• Agile methodologies coached include Scrum, Kanban, AgilePM, eXtreme Programming, DevOps
• Specific skills and focus on passing GDS service standard assessments
• Coaching for all levels of management in servant leadership
• Evolving governance and organisation culture to support effective Agile teams

Benefits

• Self-sufficient, sustainable agile development capability to the GDS service standard
• High performing teams with positive dynamics and increased delivery throughput
• User needs met with less rework and fewer software defects
• Maturity development is demonstrable showing that coaching is on track
• Leaders understand their role in delivery and provide effective support
• Agile ways of working allow the organisation to adapt rapidly
• GDS service standard assessments passed first time
• An accountability culture; staff own delivery, self-develop and improve

£300 to £1,750 a unit a day

• Education pricing available

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at proposals@fimatix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

721318289647100

Contact

Tim Howarth
07702574720
proposals@fimatix.com

Planning

• Planning service: Yes
• How the planning service works: Initially, we take a 2-4 week discovery phase, holding several workshops with technical teams, delivery teams and senior leadership people to assess: ; ; ● the level of agile understanding across the teams.; ● the current processes.; ● Pain points.; ● team visions.; ● user needs.; ; At the discovery phase we do a high-level assessment of the organisation’s Agile Maturity.This feeds into an alpha approach and plan where we recommend an initial 2-4 teams to go through their agile journey. From this we develop a flexible but consistent approach to agile for the organisation that can be scaled up in Beta to cover all their delivery teams.; ; To demonstrate what good looks like, and embed agile ceremonies and principles, coaches work in an agile way with the client’s Product Owner (PO). ; ; Our stories are maintained in a backlog, we hold daily stand-ups, weekly refinement and. prioritisation/replenishment sessions, led by the PO. We hold regular retrospectives to help us look for and make improvements continually. We also hold monthly show and tells/showcases for stakeholders, including the executive leadership, making sure the teams we worked with were represented.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Agilesphere is an accredited training organisation (ATO) for the Agile Business Consortium and APMG, and as required we can provide certified courses in: ; ; ScrumMaster: https://apmg-international.com/product/agile-business-consortium-scrum-master .; Course duration: 2 days, including exams.; ; Agile Digital Services: (AgileDS); https://apmg-international.com/product/agileds .; Course duration: 4 days, including exams.; ; Agile Project Manager (AgilePM):; https://apmg-international.com/product/agilepm .; Course duration: 4 days, including exams.; ; Agile Programme Manager (AgilePgM); https://apmg-international.com/product/agilepgm; Course duration: 4 days, including exams.; Prerequisite: AgilePM; ; Agilesphere’s range of training options, coupled with our experience of creating and delivering custom training means that our clients can get the right training for their situation, increasing enthusiasm for the transformation and ensuring rapid skills acquisition.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We coach client’s people in “what good looks like” for Digital/Agile delivery, focussed on the key outcome “working software which meets user needs.” The keys to software quality are Continuous Integration and Comprehensive Automated Testing. This ensures that as soon as code is written is tested and integrated with the rest of the code base to highlight any defects. Stories are not signed off until the build is complete without any errors. ; ; Non-functional software quality the key is infrastructure as code so that all the test environments, including integration, performance and security are identical to production. This means that the risk of introducing new defects is significantly reduced and replicating production issues when they occur much easier, hence reducing the time to fix. Governance controls are based on standard Agile delivery ceremonies. In backlog refinement and sprint kick-off we assess, and confirm, that the user stories meet the “definition of ready” so that we know we are developing the “right thing”. At the end of the sprint close-out we assess that the stories delivered meet the “definition of done” so that we know that we have developed the “right way” i.e. to the technical standards agreed.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: To email within 24 hours Monday to Friday
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: We will appoint a Client Principal, who will be responsible for contract delivery, to provide support to you, our team and your other delivery partners. Through the application of our Balanced Scorecard, the Client Principal will ensure that contract and work order outputs, deliverables and supplier targets are met, and outcomes are achieved. ; They will:; - Operate as the lead point of contact for any and all matters specific to the delivery of our service to you. ; - Oversee all commercial aspects, including new contracts, work order renewals and supplier reporting.; - Ensure the timely and successful delivery of our services and solutions according to your needs and objectives.; - Ensure that we have the right people deployed to deliver the required services.; - Ensure that your processes and standards are adhered by our people (e.g. timesheets, health and safety, security policy etc) .; - Deliver and manage Client Principal related products for example; stakeholder map, account overview, induction materials, scorecards, account reports and inputs to service reviews .; - Arrange and manage delivery assurance and delivery retrospectives as and when needed.; - Collaborate with our internal cross-functional teams (Recruitment, Operations and HR) to ensure we meet your needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 19/10/2021
• What the ISO/IEC 27001 doesn’t cover: Certification covers entire service
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Fimatix prioritises employee wellbeing through a comprehensive framework encompassing policies, programmes, and initiatives. Our policies, including Social Value, Health and Safety, Diversity (EDI), and Sickness & Attendance Management, are regularly reviewed and communicated through induction programmes and annual updates. We maintain an open and inclusive recruitment process, providing reasonable adjustments and support for candidates with disabilities or health conditions.; ; Employees have access to initiatives such as our Employee Assistance Plan (EAP) and Health Cash Plan, offering confidential support helplines, mental health services, and a wide range of healthcare treatments. Vitality private medical insurance (PMI) promotes healthy lifestyles and covers employees and their families. Additional wellbeing measures include discounted gym memberships, nutrition advice, and health screening.; ; Our Time Off policy supports flexibility for medical appointments, screenings, and caregiving responsibilities, facilitating early health intervention. Within our Home Office Delivery Team, three contact points—Resource Team, Delivery Lead, and Client Principal—provide support and pastoral care.; ; We have a track record of aligning delivery KPIs with team wellbeing, as demonstrated in our work with HMCTS’s Crime Programme. By monitoring KPIs like Absenteeism and Culture Pulse, we gain insights into employee health and engagement, informing our continuous improvement efforts.; ; Through our Delivery Assurance Process (DAP), we ensure transparency and accountability in performance evaluation while promoting employee wellbeing. Regular reporting, review meetings, and collaborative actions contribute to creating a supportive work environment that fosters the health and wellbeing of our team members.

Pricing

• Price: £300 to £1,750 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at proposals@fimatix.com. Tell them what format you need. It will help if you say what assistive technology you use.