COOLSPIRiT

COOLSPIRiT a Databarracks Company: Arctic Wolf Managed Security Operations

Arctic Wolf delivers managed security operations as a concierge service, using our Security Operations Cloud built on an Open-XDR framework covering on-premises and edge, public cloud and SaaS environments. Service modules include 24x7 Advanced Threat Detection and Response, continuous Vulnerability Management, Security Awareness education, and Digital Forensics & Incident Response.

Features

• 24x7 Security Operations, Managed Advanced Threat Detection & Response
• Bring your own security tooling - endpoint, network, cloud
• Arctic Wolf Labs Threat Intelligence & AI/ML Detection Engineering
• Managed intrusion detection system (IDS)
• Unlimited log ingestion & processing for security telemetry
• Log retention - 90 days minimum, 10 years maximum
• Managed vulnerability management of endpoints/networks, cloud, darkweb & external assets
• Cloud Security Posture Management - AWS, Azure, GCP
• Managed Security Awareness, content via videos, quizzes & phishing simulations
• Concierge Security Team, named security practitioners enhancing your Security Journey

Benefits

• Holistic, broad visibility actioned across your supported 3rd party toolset
• Coverage across on-prem, edge/remote, public cloud
• Cloud-native deployment speeds up onboarding to 30 days or less
• Encompasses in-house SIEM/SOAR/Vulnerability mgmt/Security Awareness platforms
• 24x7x365 security monitoring with 30minute critical & 5minute emergency SLO
• Concierge experience, security experts work to improve your security posture
• Benefit from crowdsourced AI/ML threat intelligence detections from 5500+ customers
• Reduced cost, complexity, time to value vs Managed SIEM solutions
• Align your org to NIST CSF & CIS v8.
• Powerful unified UI, access data/incidents/reports, vulnerabilities, IR plans & more

£15,000 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

721465554852649

Contact

Alex Raben
01246 454 222
frameworks@coolspirit.co.uk

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: End user training of the platform and service delivery is provided by our Concierge Security Team, inclusive of the Arctic Wolf Security Operations Cloud and subsequent modules.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Arctic Wolf Managed Detection & Response
  • Arctic Wolf Managed Risk
  • Arctic Wolf Managed Security Awareness
  • Arctic Wolf Jumpstart Retainer

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Arctic Wolf's Concierge Security Teams have a plethora of skillsets and knowledge of public cloud deployments, as well as configuration best practices. As part of your customised Security Journey, we are able to deploy our microassessment security posture reviews which help your organisation scope, troubleshoot, configure and migrate to public cloud to best practices we have documented. This is a no-cost additional charge as part of our MDR service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Other
• Other security services:
  • Digital Forensics & Incident Response (DFIR)
  • Incident Response Jumpstart Retainer

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Arctic Wolf fully supports the deployment, management, troubleshooting and maintanence of the Arctic Wolf Security Operations Cloud, and is provided inclusive of all subsequent modules purchased - Managed Detection & Response, Managed Risk, Managed Security Awareness and Incident Response Jumpstart Retainer.

Service scope

• Service constraints: Arctic Wolf's scope of service coverage should be broad in order to protect your entire environment - across on-premises networks & users, public cloud and SaaS applications.; Data residency can be selected by customer for AWS to be in Germanyand governance for the service is delivered within EU - Frankfurt, Germany. All other Sub-processor platforms will host data in the United States.; Service delivery of SOC location is Frankfurt, Germany.; We do not offer Security Cleared-accredited services.; ; Arctic Wolf DFIR services are delivered remotely within EMEA to suit time-to-response needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLOs offered to customers can be found in the MDR Solutions Terms located at https://arcticwolf.com/terms/. As of date of response, the following SLOs are offered 24x7x365 via ticket platform (email/website ticket):; Emergency outbound - triaged & true positive: 30 minute response after discovery; Non-Emergency outbound: 2 hour response after discovery; ; Inbound Emergency Call in has an SLO of 5 minute response - 24x7x365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Not Known
• Support levels: Arctic Wolf provides Concierge-focused support to all customers, regardless of size or spend. ; ; Our model includes full onboarding of the solution with our onboarding organisation, comprehensive 24x7 advanced threat detection & response from our customer SOC, propietary threat intelligence & detection and response engineering from Arctic Wolf Labs, and proactive Security Posture Reviews & proprietary microassessments of security enhancements within your organisation from your named Concierge Security Team (CST). Each customer is also aligned to a Customer Success Manager for account management, checkins and healthchecks.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Arctic Wolf

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001
  • Note Incident Response/Cyber are not covered

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As an organisation, COOLSPIRiT is wholly committed to improving our social & sustainability record and drive real change through to delivery of our contracts. We take great pride working with our supply chain and customers to understand how our services can be provided with reduced emissions seeking a net zero impact on our environment. We employ a number of activities / initiatives to help accelerate us towards our global population becoming carbon neutral, including, Partnering with World Land Trust to plant trees in Borneo, SME Climate Commitment, Working from solar-powered offices, Availability of electric car charge points, Electric-powered company vehicles, Upgrading to LED lighting throughout our offices, Eradicating the use of single-use plastic, Achieving ISO 14001 Certification, Supporting the 721 Challenge. We understand that our business has a direct impact on the environment, so we're actively working towards best practices in the technology sector. In regard to our Social Responsibility, we also thrive on making differences wherever possible, be it big or small, to help support the overall impact that organisations can have on our local communities. Initiatives we have in place include, Apprenticeships for local people, Employment skills structure, Supporting the community, Donations of technology equipment, Local collaboration, Sustainability and environmental focus, Supporting Charity. We're excited to have now partnered with the World Land Trust (Registered Charity No. 1001291) as a corporate supporter. The World Land Trust carries out essential reforestation projects, supporting conservation and creation of wildlife-rich habitats benefitting local communities, reconnecting forest areas, and storing carbon. In addition to the measures noted above we will automatically plant a tree for every contract placed with us. More information can be found on our website https://www.coolspirit.co.uk/

Pricing

• Price: £15,000 a licence
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.