Skip to main content

Help us improve the Digital Marketplace - send your feedback

CHESS ICT LIMITED

Chess Cloud Adopt for Microsoft 365

Chess Cloud Adopt powered by Brainstorm Inc, is a cloud-based training platform that accelerates learning and improves your employee proficiency in Microsoft 365 applications.
Its interactive training, how-to-guides, instructional videos, and customised learning paths give employees hands-on experience that better equips them for their role and provides training insight reports.

Features

  • Access to 5000+ Microsoft micro learning videos
  • Expert led training – live and virtual
  • Auto communications driving user engagement
  • Single sign on for ease of user access
  • Bi monthly content updates
  • Reporting and tracking of user learning progress
  • Upload custom content
  • Gamification
  • Searchable content
  • Searchable content

Benefits

  • Reduce security risk in your business
  • Increase productivity and protect return on investment
  • Robust and flexible training content
  • Increase employee knowledge on tools they use everyday
  • Employee guided learning paths are customised

Pricing

£2.50 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@ChessICT.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 2 1 6 7 8 1 9 2 4 9 9 3 0 2

Contact

CHESS ICT LIMITED Joanne Austin - Commercial Bid Lead
Telephone: 0800 688 8858
Email: bids@ChessICT.co.uk

Planning

Planning service
Yes
How the planning service works
Please refer to the Service Description
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft 365

Training

Training service provided
Yes
How the training service works
Chess Cloud Adopt includes interactive training, how-to-guides, instructional videos, and customised learning paths give employees hands-on experience that better equips them for their role
Training is tied to specific services
Yes
Services the training service works with
Microsoft 365

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Chess is ISO 9001 accredited and our quality assurance methodology applies to the provision of our solutions.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Penetration Testing
  • ICT Health Checks
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Please refer to the Service Definition

Service scope

Service constraints
Please refer to the Service Description

User support

Email or online ticketing support
Yes, at extra cost
Support response times
As per Chess standard Service Levels. Service desk is available Monday to Friday 8.30-17.30, excluding Bank Holidays.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Optional Chess standard support includes: Service Desk available Mon-Fri 08.30-17.30, excluding Bank Holidays Access to 1st/2nd/3rd line engineers Calls can be logged 24x7 online, by email and phone. Service plans can be enhanced to extend hours of availability

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
SecurityMetrics
PCI DSS accreditation date
29/10/2021
What the PCI DSS doesn’t cover
SecurityMetrics recognizes the merchant for its efforts to reduce credit card theft and fraud. By achieving PCI certication, this merchant ismaintaining rigorous data security standards to ensure that its customer's credit card information remains safe and secure. In order tomaintain PCI DSS compliance the merchant's self-assessment questionnaire must be passed every 12 months and any scans, if applicable,must be passed every 3 months.
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

"We have an environmental statement and are working to improve our ESG governance generally. We formulated a plan to become net zero by 2030 which is available on our website.
What we are doing to reduce our emissions
-Our People – we launched a WIKI within Teams containing advice on how to minimise your environmental impact.
-Our Suppliers – 95% of our environmental impact comes from suppliers. We have reviewed our supplier onboarding process to score their environmental impact and are in discussion with Key suppliers so we understand what they are doing to limit Carbon emissions and how we can work with them to make this happen.
-Our Customers – our sales efforts focus on transitioning customers to cloud services and low energy products such as FTTP. These are more efficient and will reduce emissions over time.
95% of our emissions are from our supply chain/customer usage of our products and we are working on our supplier strategy to fully understand their plans and as well as proactively transitioning our customers onto more environmentally responsible products and services (e.g. Broadband -> FTTP) to help them hit their targets.
5%- us We have moved to 96% home working, reduced our office footprint from 6 to 1 and have seen a substantial reduction in our emissions and utilities usage (reported annually). This equates to over 350 people no longer commuting.
Our People come together if they need to at head office or in a network of small hubs, for example all teams meet at least once per quarter and some choose to more frequently.
This cuts carbon emissions significantly as
-over 350 people no longer need to commute every day,
-over 90% of internal, supplier and customer meetings take place over Teams
-We reduced our office footprint from 6 to 1"

Covid-19 recovery

Chess have in place a robust and tested Business Continuity Plan, recovery for pandemics would be included within this BCP.

Tackling economic inequality

"Our UK sites sponsor twelve charities a year. One of the main philanthropic successes we have seen at Chess in recent years is the launch of our Engage platform. Successfully linking Culture and Charity by introducing a fun and quick way to provide companywide recognition and praise for all to see. All our people are encouraged to recognise when their colleagues have performed well by giving them ‘Praise’, The best thing about this – every time someone is praised, they get to donate £1 to one of the 12 Chess Charities. In 2023, we raised £9,000 through Praise recognition, which was part of the £45,000 total we donated.
When things happen in the world that we've not planned for, people will turn to their leaders to see how we will support them, recently, we sent medical and food supplies to the Romania – Ukraine border and donated to the Red Cross Ukraine Crisis Appeal.
Recent Regional and National Charity initiatives
Bare Necessities
Bare Necessities is a toiletry bank based in South Manchester, founded by two friends, determined to do something to help local people have equal access to personal hygiene products. We have set up toiletry drop off points at each of the Chess hubs and will regularly be delivering these to be put into hygiene kits.

Mission Christmas Toys for Kids Appeal
Our people can gift £5 per month to go towards the Mission Christmas Toy Appeal that runs across the UK.

Wrap Up Campaign
Wrap Up is a project run by various Rotary Clubs working in partnership across the UK to provide coats directly to people across the UK. Each Chess hub became a drop off point and our people donated over 50 of their old coats which were then circulated to the collection points across the UK."

Equal opportunity

"Our People have told us that they want to work flexibly and so the ability to work from different locations utilising all of the new technology we have embraced during the pandemic has become our new normal in terms of our working practices. This opens up an exciting opportunity to widen our recruitment activities to include groups of people who previously were not open to us because of the geographic and physical barriers that working in a fixed location bring. Removing these barriers and proactively searching out new ways to attract and recruit people from all areas of society will enable us to grow a much more diverse workforce with all of the cultural, social and financial benefits that this brings.
In Chess, we have always considered that we drive a culture that promotes inclusion and diversity. We have always celebrated all our people's successes, but complacency is dangerous and there is always more we can do. We pay close attention to what other organisations are doing, we listen to our people, and our goal is to drive hard in this area, providing the opportunity for all who wish to take it.

Economic – employment, training and work-experience opportunities
We support localisation in the delivery of services through:

a)Local employment
Chess can proactively look at ‘local’ employment, training and work-experience opportunities for individual where this is appropriate and deliverable.

b) Apprenticeships
Graduate and Apprentice Schemes - We employ 5no apprentices across the business including IT and people support.

c) Employability Training
We offer young people employability training via interview practice, CV assistance and familiarisation with an office environment. We have previously offered work experience and apprenticeships to young people we have been introduced to via this scheme."

Wellbeing

"Communication and collaboration are vital to maintaining energy and focus at Chess, especially with most employees choosing to work from home.

Staff are encouraged to meet with their teams at one of the local hubs in a network spread across the UK. And there are two annual conferences to celebrate success and bring people together.

All teams have daily Teams 'huddles' to set the focus for the day and share any issues, as well as monthly 121s. Employees get monthly updates from the Chairman and Board of Directors to keep them up to speed on business performance, with daily 'need to knows' posted on internal channels. Additionally, the chairman hosts monthly lunches, allowing employees to express any concerns directly.
Working together in a positive environment
Every day, we encourage, motivate, and support each other to maintain a friendly positive atmosphere where everyone feels valued and cared for. Chess have created a culture that is inclusive and diverse where everyone is encouraged to bring innovative new ideas to the table and work together to achieve our organisational goals. It’s a place where hard work and success is rewarded. All our people set Goals and Responsibilities tied to our Blueprint which are reviewed regularly throughout the year, as well as a Personal Development Plan outlining their short and long term career objectives – both within and outside of Chess.

• We are advocates of diversity and inclusion, and our culture is open to everyone.
• Looking after our employees - Future Fit wellbeing - Chess
• Early career apprenticeship and graduate programmes - national-apprenticeship-week-at-chess
• Passionate about encouraging and supporting women in tech, with above average industry standards for women in tech and females in leadership roles - International Women’s Day - Chess
• Flexible working options for every employee where possible"

Pricing

Price
£2.50 a user a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@ChessICT.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.