Cognizant Worldwide Limited

Cognizant Advanced Operational Analytics Service

Our cloud Analytics and Data Transformation services harness the latest technologies in predictive analytics, machine learning, and generative AI to revolutionize data management and digital transformation. We empower organizations to predict trends, prescribe solutions, and leverage cognitive analytics for deeper insights, driving operational excellence and strategic innovation across all sectors.

Features

• Predictive Analytics
• Prescriptive Analysis
• Machine Learning & Generative AI
• Digital Transformation
• Cognitive Analytics
• Data Management

Benefits

• Forecasts future trends and behaviours, enhancing strategic planning.
• Automates pattern discovery and innovates solutions, boosting efficiency.
• Upgrades legacy systems to modern platforms, supporting real-time decisions.
• Mimics human thought processes, offering deeper insights/nuanced data understanding.
• Ensures data integrity, security, and accessibility, supporting scalable data ecosystems.

£415 to £1,550 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

721849730722221

Contact

Frank Mcdade
+44 (0) 7711 588 127
inquiryPSandHealth@cognizant.com

Planning

• Planning service: Yes
• How the planning service works: This service enables an organisation to take consultative advise on the critical area of AI and analytics which form the backbone of evidence based decision making. AI and Analytics tools, techniques and advances in data science can drive real and tangible outcomes across an organisation but the path to achieving this can be complex.; ; The service can be used to undertake an analysis of the benefits cloud based analytics can bring to the organisation. These benefits are pulled together to define a cloud based analytics strategy and the associated roadmap to achieve this strategy.; ; Additionally the service can provide planning services to support the creation of cloud based analytics business cases. Further analysis can be undertaken to support cloud based analytics vendor and tool selection where required.; ; The service can also be leveraged to help leverage investments already made in moving data to the cloud by driving actionable insight from that data through analytics solutions.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide customised training programs as per requirements of our clients. We also train in analytics, transformation, digital transformation, predictive analytics, prescriptive analysis, machine learning, generative AI, cognitive analytics, data management, Analytics, transformation, digital transformation, predictive analytics, prescriptive analysis, machine learning, generative ai, cognitive analytics, data management, analytics, transformation, digital transformation, predictive analytics, prescriptive analysis, machine learning, generative ai, cognitive analytics, data management.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance to prevent defects, ensuring software meets requirements, and maintaining overall quality standards. Techniques include: Requirements Analysis, Test Planning, Test Case Design, Test Execution, Defect Tracking and Reporting, Regression Testing and User Acceptance Testing.; Performance Testing to analyse how software performs under different workloads, identifying bottlenecks, and ensuring it can handle the expected demand. Areas of testing include: Load Testing, Stress Testing, Scalability Testing, Endurance/Soak Testing and Spike Testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have a variety of support models both onsite and offshore, and can tailor them to the client's requirements.

Service scope

• Service constraints: No specific constraints. Cognizant offers multiple service models for deployment and support and we will co-create with you the model that best suits your needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times would be determined by agreed upon SLA's. Our typical support model extends from 8x5 to 24x7 depending on the criticality of the business processes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: In accessibility testing we use:; • Automated Testing Tools: such as WAVE, AChecker, etc. to identify common coding errors and potential barriers.; • Screen Reader Testing: to ensure navigation, content interpretation, and overall usability.; • Keyboard-Only Testing: to ensure users can navigate and interact with the chatbot using only the keyboard.; • User Testing with Diverse Abilities: Involve users with disabilities in the testing process to gain direct feedback and identify real-world accessibility challenges.; ; We build accessibility testing into the development process and conduct regular audits.
• Support levels: We will co-create your support service with you, but a typical incident resolution process might look like this:; 1. Incident Logging & Categorization: User reports the issue with detailed information. The incident is categorized and prioritized.; 2. Troubleshooting & Escalation: If 1st line cannot resolve it, the issue is escalated to 2nd line with all relevant context.; 3. Root Cause Analysis: 2nd/3rd line digs deeper, isolating the root cause of the problem through analysis, testing, and replication.; 4. Solution Implementation: An appropriate fix is developed, tested, and deployed, potentially requiring 3rd line or vendor involvement.; 5. Communication & Documentation: The user is updated regularly, and the resolution details are captured thoroughly in the knowledge base.; ; COST; This is individually priced according to customer needs; ; SUPPORT; We will provide a technical account manager or cloud support engineer if required

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: We have partnerships with all leading product suppliers

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 11/15/2021
• What the ISO/IEC 27001 doesn’t cover: Certain non-client facing offices.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OUR SOCIAL VALUE COMMITMENT; We support and deliver across all identified areas of Social Value. We have provided below an example for Fighting Climate Change. ; Our Social Value typically has two components:; 1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams. ; 2-Training technical teams in ways of working that reduce GHG emissions.; Below is dependent on the size/scope/length of the engagement: ; ACTIONS WE WILL UNDERTAKE ; • We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.; • We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.; • If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage); • If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.; SUSTAINABILITY PRINCIPLES; We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.; EMBEDDING THE PRINCIPLES; We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

• Price: £415 to £1,550 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.